Dell Inspiron 7500 Service Manual
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Dell Inspiron 7500 Service Manual

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Inspiron 7500 2n1 Black
Service Manual
Regulatory Model: P97F
Regulatory Type: P97F004
June 2020
Rev. A01

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Summary of Contents for Dell Inspiron 7500

  • Page 1 Inspiron 7500 2n1 Black Service Manual Regulatory Model: P97F Regulatory Type: P97F004 June 2020 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................ 7 After working inside your computer............................ 7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Major components of Inspiron 7500 2n1 Black........................9 Base cover..................................... 11 Removing the base cover.............................. 11 Installing the base cover..............................13 Battery....................................15 Lithium-ion battery precautions...........................
  • Page 4 SupportAssist diagnostics..............................71 System diagnostic lights..............................71 Recovering the operating system............................72 Flashing the BIOS................................72 Flashing BIOS (USB key)..............................73 Backup media and recovery options..........................73 WiFi power cycle..................................73 Flea power release................................73 Chapter 6: Getting help and contacting Dell..................75 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Major Components Of Inspiron 7500 2N1 Black

    USB Type-C bracket System board and palm- M2x3 rest and keyboard assembly System board Palm-rest and keyboard M2x2 assembly Major components of Inspiron 7500 2n1 Black The following image shows the major components of Inspiron 7500 2n1 Black. Removing and installing components...
  • Page 10 18. Solid-state drive thermal bracket NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 11: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Remove the six screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the three captive screws, the base cover will pop up creating a gap between the base cover and palm-rest and keyboard assembly.
  • Page 14 Removing and installing components...

  • Page 15: Battery

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the six screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 16: Removing The Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Coin-Cell Battery

    About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3.

  • Page 18: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel the tape that secures the speaker cable and coin-cell battery cable to the palm-rest and keyboard assembly. 3. Lift the speaker cable, and using a plastic scribe peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 19: Memory Modules

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. 3. Place the speaker cable and adhere the tape that secures the speaker cable and coin-cell battery cable to the palm-rest and keyboard assembly.

  • Page 20: Installing The Memory Modules

    Steps 1. Lift the flap to access the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops 3. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer.
  • Page 21 Steps 1. Lift the flap to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 23: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Heat Sink

    Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation.

  • Page 25: Power-Adapter Port

    About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2.

  • Page 26: Installing The Power-Adapter Port

    Steps 1. Remove the two screws (M2x3.5) that secure the right display-hinge to the system board and palm-rest and keyboard assembly. 2. Remove the screw (M2.5x5) that secures the right display-hinge to the system board and palm-rest and keyboard assembly. 3.

  • Page 27: Touchpad

    Steps 1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. 4.

  • Page 28: Installing The Touchpad

    Steps 1. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Peel the tape that secures the speaker cable to the touchpad bracket. 3. Open the latch, and disconnect the touchpad cable from the touchpad. 4.

  • Page 29: Pen-Garage Cable

    Steps 1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tape that secures the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 30: Installing The Pen-Garage Cable

    Steps 1. Disconnect the pen-garage cable from the system board. 2. Peel the tape that secures the pen-garage cable to the system board. 3. Remove the screw (M1.6x2.5) that secures the pen-garage cable to the palm-rest and keyboard assembly. 4. Lift the pen-garage cable off the palm-rest and keyboard assembly. Installing the pen-garage cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 31: Solid-State Drive

    Steps 1. Align the screw hole on the pen-garage cable with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M1.6x2.5) that secures the pen-garage cable to the palm-rest and keyboard assembly. 3. Adhere the tape to secure the pen-garage cable to the system board. 4.

  • Page 32: Installing The M.2 2230 Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secure the solid-state drive thermal bracket to the palm-rest and keyboard assembly. 2. Lift the solid-state drive thermal bracket off the palm-rest and keyboard assembly. 3. Remove the screw (M2x3) that secures the solid-state drive to the solid-state drive bracket. 4.
  • Page 33 The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 34 NOTE: Perform step 1 to step 3 if you are replacing the M.2 2230 solid-state drive with an M.2 2280 solid-state drive. Steps 1. Remove the screw (M1.6x2.5) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 2.

  • Page 35: Removing The M.2 2280 Solid-State Drive

    Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1.
  • Page 36 The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. NOTE: Perform step 1 to step 3 if you are replacing the M.2 2280 solid-state drive with an M.2 2230 solid-state drive. Steps 1.

  • Page 37: Fan

    3. Align the screw hole on the solid-state drive bracket with the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M1.6x2.5) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. 5. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 6.

  • Page 38: Installing The Fan

    Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 39: Installing The I/O Board

    About this task The following image indicates the location of the I/O-board and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly. 2.
  • Page 40 About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 41: Power-Button Board

    Power-button board Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the fan. 4. Remove the board. About this task The following image indicates the location of the power button with fingerprint reader and provides a visual representation of the removal procedure.

  • Page 42: Fingerprint Reader Daughter-Board

    Steps 1. Lift the flap to access the fingerprint reader-board. 2. Align and place the power-button board, along with its cable, on the palm-rest and keyboard assembly. 3. Slide the power-button board cable into the connector on the fingerprint reader-board and close the latch to secure the cable. 4.

  • Page 43: Installing The Fingerprint Reader Daughter-Board

    Steps 1. Lift the flap to access the fingerprint reader-board. 2. Open the latch, and disconnect the power button board-cable from the fingerprint reader-board. 3. Peel the fingerprint reader-board cable from the palm-rest and keyboard assembly. 4. Lift the fingerprint reader daughter-board, along with its cable, off the palm-rest and keyboard assembly. Installing the fingerprint reader daughter-board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: Display Assembly

    Steps 1. Lift the flap to access the fingerprint reader daughter-board slot. 2. Adhere the fingerprint reader-board cable to the palm-rest and keyboard assembly. 3. Align and place the fingerprint reader board, along with its cable, on the slot of the palm-rest and keyboard assembly. 4.
  • Page 45 Removing and installing components...

  • Page 46: Installing The Display Assembly

    Steps 1. Using the pull tab, disconnect the I/O-board cable from the I/O board. 2. Remove the I/O-board cable from the routing guides on the fan. 3. Open the latch, and disconnect the touchscreen cable from the system board. 4. Peel the tape that secures the touchscreen cable to the heat sink. 5.
  • Page 47 Steps 1. Open the hinges to 90 degrees, and place the display assembly on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3.5) that secure the display hinges to the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the display hinges to the palm-rest and keyboard assembly. 4.

  • Page 48: System Board

    6. Adhere the tape that secures the touchscreen cable to the palm-rest and keyboard assembly. 7. Slide the touchscreen cable into the connector on the system board and close the latch to secure the cable. 8. Adhere the tape that secures the touchscreen cable to the heat sink. 9.
  • Page 49 The following image indicates the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 50 Removing and installing components...
  • Page 51 Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. 2. Remove the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Peel the tape that secures the antenna cables to the system board and lift the antenna cables off the system board and palm-rest and keyboard assembly.

  • Page 52: Installing The System Board

    19. Remove the two screws (M2x3) that secures the USB Type-C bracket to the system board and palm-rest and keyboard assembly. 20. Disconnect the power-adapter port cable from the system board. 21. Using the pull tab, disconnect the display cable from the system board. 22.
  • Page 53 Removing and installing components...
  • Page 54 Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secures the system board to the palm-rest and keyboard assembly. 3. Connect the display cable on to the connector on the system board. 4.

  • Page 55: Palm-Rest And Keyboard Assembly

    5. Lift the flap to access the USB Type-C port. 6. Align the screw holes on the USB Type-C port bracket with the screw holes on the system board and palm-rest and keyboard assembly. 7. Replace the two screws (M2x3) that secure the USB Type-C port bracket to the system board and palm-rest and keyboard assembly. 8.

  • Page 56: Installing The Palm-Rest And Keyboard Assembly

    17. Remove the system board. About this task The following image indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the removal procedure. Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 57 Steps Place the palm-rest and keyboard assembly on a clean and flat surface. Next steps 1. Install the system board. 2. Install the pen-garage cable. 3. Install the display assembly. 4. Install the fingerprint reader daughter-board. 5. Install the power-button board.

  • Page 58: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 59: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 60: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview Inspiron 7500 2n1 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 61 Table 3. System setup options—System information menu (continued) Overview Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code.
  • Page 62 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: ON UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu.
  • Page 63 Table 5. System setup options—System Configuration menu (continued) System Configuration Enable Camera Enables or disables the camera. By default, Enable Camera is selected. Touchscreen Enables or disables the touchscreen. By default, Touchscreen is selected. Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device. By default, Enable Fingerprint Reader Device is selected.
  • Page 64 Table 7. System setup options—Security menu (continued) Security Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enabled TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to the OS. Default: ON PPI Bypass for Enable Commands Enables or disables the OS to skip BIOS Physical Presence Interface (PPI) user...
  • Page 65 Table 8. System setup options—Passwords menu (continued) Passwords Admin Password Min Specify the minimum number of characters allowed for Admin password. Default: 4 Admin Password Max Specify the maximum number of characters allowed for Admin password. Default: 32 System Password Min Specify the minimum number of characters allowed for System password.
  • Page 66 Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Auto On Time Enables the computer to automatically power on for defined days and times.
  • Page 67 Table 12. System setup options—Power Management menu (continued) Power Management Default: OFF Wake on LAN Enables or disables the computer to turn on by a special LAN signal. Default: Disabled Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically.
  • Page 68 Table 14. System setup options—POST Behavior menu (continued) POST Behavior Full Screen Logo Enabled or disabled the computer to display full screen logo if the image match screen resolution. Default: OFF Mouse/Touchpad Defines how the computer handles mouse and touchpad input. Default: Touchpad and PS/2 Mouse.

  • Page 69: Clearing Cmos Settings

    SupportAssist Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 70: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 71: Chapter 5: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 72: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 73: Flashing Bios (Usb Key)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.
  • Page 74 5. Turn on your computer. Troubleshooting...

  • Page 75: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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