Page 1 User Guide...
Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
moto g Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
Page 4 moto g Home screen Change wallpaper Customize the app tray Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Adjust other home settings Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound...
Page 5 moto g Get text messages on your computer Email Read, send, manage emails View email attachments Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch...
Page 6 moto g Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Prevent overcharging Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files...
Page 7 moto g Use Dark theme Adjust colors at night Change display style Show apps full screen See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences Location Use location services Security...
Page 8 moto g viii Gestures Set Power button gesture Change System navigation Turn flashlight on and off Twist phone to open camera Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information...
Page 9 moto g Messaging problems Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera (Learn more in Camera help.) Microphone Proximity sensor Google Assistant button Volume up/down button Power button fingerprint sensor...
Page 11 Set up phone Macro camera Main camera Ultra-wide and depth camera Flash NFC touchpoint for sharing content paying with your phone Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: •...
Page 12: Insert And Remove Sim And Sd Cards
Set up phone Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
Page 13 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
Page 14: Copy Data From Old Phone
Set up phone Can't answer calls SD card Phone doesn't recognize card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
Page 15 Set up phone Insert your SIM to connect to the mobile network, or touch Skip. Connect to a Wi-Fi network and touch Next. Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on.
Page 16: Manage Dual Sims
Set up phone Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 17: Set Up Voicemail
Set up phone Change settings as needed. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch >...
Page 18 Set up phone • To set up additional accounts, open Gmail, touch your profile icon , then touch Add another account. If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app.
Page 19: Prepare For Emergencies
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...
Page 20: Make It Yours
Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.
Page 21: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 22: About Your Lock Screen
Learn the basics Customize your home screen Organize it Drag an item to move it to another place on the home screen. apps folders as needed. Change how you get around You can replace the navigation bar with the navigation icons.
Page 23 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.
Page 24: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 25: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 26: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts your most important apps on your home screen for easy access.
Page 27: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 28 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 29 Learn the basics : New to Android? Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete.
Page 30 Learn the basics : New to Android? Battery charging. Battery low. Overcharge protection is limiting battery to 80%. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail.
Page 31: Phone Terms You Should Know
Learn the basics : New to Android? Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 32 Learn the basics : New to Android? notification An alert from your phone or an app on your phone. Your phone displays icons in the status bar to notify you of new messages, calendar events and alarms. Icons can also indicate ongoing status, such as connection to a Wi‑Fi network.
Page 33: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 34: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 35: Use Quick Settings
Learn the basics : Get around on your phone Switch between apps At the very bottom of the screen, swipe left or right. See all recent apps Drag up from the bottom, hold, then let go. See all apps Swipe up from the bottom of the home screen. Go back Swipe towards the middle from the left or right edge of any screen.
Page 36 Learn the basics : Get around on your phone • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Wi-Fi calling Dolby Atmos Auto-rotate GIF maker...
Page 37 Learn the basics : Get around on your phone Battery Saver Mobile data Airplane mode Screen Cast Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light.
Page 38: Turn Screen Off And On
Learn the basics : Get around on your phone System update Hotspot You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: • Open quick settings and touch • open Settings app. Tip: You can search the Settings app to find what you need quickly.
Page 39: Adjust Volumes
Learn the basics : Get around on your phone Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it. • If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone.
Page 40: Moto G
Learn the basics : Get around on your phone Set it up Go to Settings > Sound & vibration. Touch Multi-volume and turn it on Adjust app volumes Press a Volume button to control volume of the app currently on screen, or use the sliders to adjust volumes of any apps with sound in use.
Page 41 Learn the basics : Get around on your phone Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off...
Page 42: Frequently Used Tools
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 43 Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...
Page 44: Create Gifs
Learn the basics : Frequently used tools Create GIFs You can make an animated GIF from a video on your screen. Record a GIF Open the video in the Photos, Files, or other media viewing app, and pause the video where you want to start the GIF.
Page 45 Learn the basics : Frequently used tools Make your recording. While recording: • To draw on the screen, touch and then touch to enable the pen. To change color, touch • To adjust recording options, touch and then touch . To restart recording, touch •...
Page 46: Control Phone With Your Voice
Learn the basics : Frequently used tools To view any time, open the Photos, Files, or other media viewing app, and look for the Screen record folder. Control phone with your voice Speak a command Not all languages support voice commands. Tell your phone to call people, get directions, send messages, set alarms.
Page 47: Get Directions To A Location
Learn the basics : Frequently used tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 48 Learn the basics : Frequently used tools Touch & hold the home screen. Touch Widgets. Under Moto Widget, touch & hold Beyond (or Classic or Clean), then drag it to your home screen. Set or delete alarms Touch the time. Adjust alarms: •...
Page 49 Learn the basics : Frequently used tools Touch the city to add. When you add a city, it is set to show on the widget. If you want a different city's weather shown on the widget, select its button from the list of locations. Remove location Touch the temperature.
Page 50: Manage Time Spent On Your Phone
Learn the basics : Frequently used tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
Page 51 Learn the basics : Frequently used tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
Page 52 Learn the basics : Frequently used tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...
Page 53: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 54: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 55: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 56: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch or Set wallpaper.
Page 57: Customize Your Favorites Tray
Personalize your phone : Home screen If you’re using the app tray You can make these customizations in Home settings: • Turn on/off suggested apps at the top of the list and bottom of the home screen. • If you don’t want the app’s icon added to your home screen when you install a new app, turn Add app icons to Home screen off .
Page 58 Personalize your phone : Home screen Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
Page 59 Personalize your phone : Home screen • New tab • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm •...
Page 60: Remove Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Drag it onto another to group them together, then release when a circle forms around them. To add a folder in your app list: Open the app list. Touch > Create folder. Then you can: •...
Page 61: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Adjust settings: • To make the icons smaller or larger, touch Icon size and move the slider to choose a size. • To remove the names below the icons, touch App label > Don't show. •...
Page 62 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To switch back to the standard home screen, select Moto App Launcher.
Page 63: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 64: Sounds
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 65: Enhance Sound
Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 66: Avoid Interruptions With Do Not Disturb
Personalize your phone : Sounds To turn it off when you're listening through the loudspeaker: Go to Settings > Sound & vibration > Dolby Atmos. Touch > About. Tap the image three times to add the on/off switch. Turn it off Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off When you're busy, use Do Not Disturb to mute sounds, stop vibration, and block notifications.
Page 67 Personalize your phone : Sounds Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Conversations: Allow all or priority conversations, or allow none. Touch to make selections. •...
Page 68 Personalize your phone : Sounds Silence on schedule You can create a schedule for when your phone should automatically switch into and out of Do Not Disturb mode. Open quick settings, then touch & hold Touch Schedules. Use rules to set the schedule: •...
Page 69: Stop Phone From Speaking
Personalize your phone : Sounds Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and only speak them when you’re wearing headphones or a Bluetooth headset: Open...
Page 70: Other Sound Settings
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 71: Apps
Apps About your apps Open an app Swipe up from the bottom of your home screen to open the tray, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Assistant...
Page 72 Apps Docs Create, edit, and collaborate with others on documents. Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations.
Page 73 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
Page 74 Apps News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
Page 75 Apps Get more apps You can download free and paid apps from Play Store. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store and install with one touch. Get help for an app Open the app.
Page 76: View Two Apps On Screen
Apps • See how long you use each app and set app timers to improve your digital wellbeing. • You can print from many apps. • Copy and paste text between apps with the clipboard. • You can organize apps into folders on your home screen and in your app list.
Page 77: View Notifications
Apps You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen. Or, touch it, then touch • To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in- picture off...
Page 78: About Moto Experiences
Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
Page 79: Focus On Gaming
Apps • Set your phone face down on a surface to start Do Not Disturb mode. Learn more. • Pick up your ringing phone to silence it and switch to vibrate. Learn more. • Swipe back and forth to use split screen. Learn more.
Page 80 Apps Touch a game to add or remove it. Open sidebar Use the sidebar to quickly adjust settings during a game. To open it, you can either: • Touch • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. To change between touch or swipe for opening the sidebar: Open the Games app.
Page 81 Apps From Games app Open the Games app. Touch Turn Block notifications and Block calls on or off When Block calls is on, calls from starred contacts are allowed as exceptions: • To block starred contacts as well, or to permit calls from all contacts, touch Caller exceptions. •...
Page 82 Apps To add apps: During a game, open the sidebar and touch If needed, download the app you want to use from Play Store. Select the apps to add. To use the social apps: During a game, open the sidebar and touch the app's icon.
Page 83: Manage Your Apps
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 84 Apps : Manage your apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 85: Manage Or Delete Apps
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
Page 86 Apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 87: Protect Against Harmful Apps
Apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.
Page 88 Apps : Manage your apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, try these troubleshooting steps.
Page 89: Search And Browse
Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...
Page 90: Search Your Phone
Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, adjust the frame corners. You can also use Google Lens on captured photos and screenshots.
Page 91: Browse Websites
Apps : Search and browse Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 92 Apps : Search and browse To return to the previous page touch To learn more about browsing or managing bookmarks, open Chrome and touch > Help & Feedback. Open and switch browser tabs In the Chrome app: • To switch tabs, touch the switcher icon •...
Page 93: Text Messaging
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 94 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
Page 95 Apps : Text messaging Turn on Get SMS delivery reports. Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft.
Page 96: Add Attachments
Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.
Page 97: Save Attachments From Text Message
Apps : Text messaging Save attachments from text message If you received an attachment to a text message, you can save it on your phone. In the message, just touch & hold the attachment, then touch to save it. If you don't see , touch the attachment to open it, then look for save options.
Page 98: Change Text Message Reply To Incoming Calls
Apps : Text messaging Touch Notifications and turn notifications on or off, change the sound, and add or remove vibration. If you use a different messaging app: Touch & hold the app's icon. Touch App info > Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications...
Page 99 Apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 100: Email
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 101: View Email Attachments
Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 102: Preview Inboxes From Home Screen
Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 103 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 104: Calendar App
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 105: Create And Manage Events
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 106 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 107: Clock App
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 108: Set Date And Time
Apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 109 Apps : Clock app To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format • To use the time format of your current location, turn Use locale default on •...
Page 110: Photos App
Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 111 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.
Page 112: Calls, Contacts, Voicemail
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 113: Make Calls
Calls, contacts, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail. •...
Page 114 Calls, contacts, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.
Page 115: During A Call
Calls, contacts, voicemail : Phone calls Fix a problem To change your caller ID information seen by people receiving your calls, contact your carrier. If you’re having other problems, try these troubleshooting steps. During a call Adjust sound during call While listening, you can: •...
Page 116: Make Video Calls
Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.
Page 117 Calls, contacts, voicemail : Phone calls Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block. From the Messages app: Touch &...
Page 118: Turn Call Waiting On And Off
Calls, contacts, voicemail : Phone calls To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your call history and can check any voicemail you receive. When Caller ID &...
Page 119 Calls, contacts, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 120: Make Emergency Call From Locked Phone
Calls, contacts, voicemail : Phone calls Touch Touch Touch & hold the number. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 121: Contacts
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 122: Edit Or Delete Contacts
Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 123: Star Your Favorite Contacts
Calls, contacts, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.
Page 124: Share Contacts
Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share...
Page 125: Voicemail
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 126: Send All Calls From Contact To Voicemail
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 127: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 128: Listen To Music
Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...
Page 129: Transfer Music Files
Music Touch Media controls and turn it on To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Page 130: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 131: Battery
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 132 Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 133: Prevent Overcharging
Battery Prevent overcharging Leaving your phone plugged into a charger can lead to overcharging, which over time shortens your battery’s life. Overcharge protection keeps your battery healthy by limiting its charge to 80% if it’s been plugged in for three days. When Overcharge protection is limiting your charge, you'll see in the status...
Page 134: Show Battery Percentage In Status Bar
Battery To turn off automatically when your battery reaches 90%: Open quick settings, then touch & hold Touch Battery Saver. Make sure Turn off when charged is on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings >...
Page 135: Storage
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Page 136: Manage Sd Card
Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 137: Find Downloaded Files
Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.
Page 138: Recover Recently Deleted Files
Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch • To delete a file, touch &...
Page 139: Upload Photos And Videos
Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
Page 140 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). •...
Page 141: Network And Internet
Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Page 142: Use Airplane Mode
Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 143 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...
Page 144: Share Your Internet Connection
Network and internet Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold If you're using two SIMs, touch the SIM name. Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks.
Page 145 Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge.
Page 146 Network and internet Do any of the following: • To limit number of devices allowed, touch Device limit. • To temporarily disconnect devices until your next hotspot session, under Connected devices, touch the device's name > Disconnect. The device will remain unable to connect until you turn off and restart the hotspot.
Page 147: Connect To Vpns
Network and internet Turn on Bluetooth on your phone and pair with the other device. Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on Bluetooth tethering to start the connection.
Page 148: Connected Devices
Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 149 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 150: Connect With Wi-Fi Direct
Connected devices Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.
Page 151: Share Or Receive With Nfc
Connected devices Make a payment Make sure NFC is on and that the terminal has this symbol: Unlock your phone and touch its back to the terminal. Your payment app might require you to open the app and enter a PIN before touching your phone to the terminal.
Page 152: Share Files And Links With Nearby Android Phones
Connected devices Enable NFC icon in status bar To know whether NFC is on by glancing at your status bar: Go to Settings > Connected devices. Turn NFC icon on When NFC is on, you'll see in your status bar. Turn NFC off Open quick settings and touch...
Page 153: Transfer Files Between Phone And Computer (Usb)
Connected devices Get content from someone When someone shares content with you, you’ll get a notification: • If needed, touch the notification to make your phone visible. • If you're prompted to turn on Nearby Share, Bluetooth, or Location, touch Turn on. To get the content, touch Accept.
Page 154 Connected devices • Any type of file • Only photos and videos Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.
Page 155: Cast Screen Or Media To Tv
Connected devices • Notifications: Sound files for notifications • Alarms: Sound files for alarms Fix a problem If you’re having problems, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
Page 156 Connected devices To stop casting: • In the app that's casting, touch and touch the option to disconnect. • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.
Page 157: Print From Your Phone
Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 158 Connected devices When sharing photos and videos When deciding how to share your photos or videos, consider these factors: • Resolution (high versus low) of the photo or video; high resolution uses more data • Number of photos to share (one photo or a few or an entire vacation album) •...
Page 159 Connected devices • Sharing one or a few photos • Sharing with a friend or group Things to consider: • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. •...
Page 160 Connected devices • Your phone must be paired and connected with another device.
Page 161: Other Settings
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 162: Choose How Apps Notify You
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 163 Other settings : Apps & notifications Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Hide silent notifications in status bar on Restart the phone to apply the new settings.
Page 164 Other settings : Apps & notifications Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings > Apps & notifications > Notifications. Touch See all from last ### days. At the top, touch and select Turned off.
Page 165 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...
Page 166: Display
Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 167: Change Display Style
Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Night Light on or off at any time, open quick settings and touch...
Page 168: Show Apps Full Screen
Other settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
Page 169 Other settings : Display • When the phone is in your pocket or purse • When the phone is lying face down • When you are on a call • When Do Not Disturb is on Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it.
Page 170: Change Screen Timeout
Other settings : Display To restart the notifications, turn Peek Display on Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 171: Choose Color Mode
Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...
Page 172: Set Lock Screen Preferences
Other settings : Display Select options for: • Viewfinder size • Resolution • Frames per second To show screen touches, turn Record touch points on Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
Page 173 Other settings : Display To exit Lockdown, unlock your phone with your PIN, pattern, or password.
Page 174: Location
Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 175 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 176: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 177: Protect Against Harmful Apps
Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 178: Lock And Unlock Phone
Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 179: Adjust Lock Options
Other settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 180: Unlock With Trusted Devices
Other settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 181: Unlock With Your Face
Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 182: Unlock At Trusted Places
Other settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...
Page 183: Keep Phone Unlocked While It's On You
Other settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
Page 184 Other settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.
Page 185: Pin An App Screen
Other settings : Security : Lock and unlock phone Fix a problem Problem: Can’t unlock phone with fingerprint sensor. Check that Touch to unlock is turned Problem: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.
Page 186: Lock Sim Card
Other settings : Security Pin and unpin an app To pin a screen: Make sure you've turned on pinning and have recently opened the app you want to pin. Drag up from the bottom of the screen, hold, then release. In the recent app list, touch the app’s icon at the top of the preview to see Be sure to touch the app’s icon instead of the preview, which opens the app.
Page 187 Other settings : Security Change SIM PIN To change the PIN code for your SIM card: Be sure you have the previous PIN. If you don't, contact your carrier for a PIN unlock key (PUK). Go to Settings > Security. Under SIM CARD LOCK, touch the SIM name.
Page 188: Accounts
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 189: Change Name & Info In Your Google Account
Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 190: Control What Info Google Collects
Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 191 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 192: Accessibility
Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 193 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 194: Hearing Assistance
Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
Page 195 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls Go to Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.
Page 196: Use Accessibility Shortcuts
Other settings : Accessibility Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 197 Other settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 198: System
Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 199: Use Multiple Languages
Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
Page 200: Open Apps Faster
Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.
Page 201: Gestures
Other settings : System : Gestures Set Power button gesture When Power touch is on, you can tap the Power button twice to open shortcuts for selected apps and actions. Turn gesture on/off Go to Settings > System > Gestures. open the Moto app and touch >...
Page 202: Turn Flashlight On And Off
Other settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 203: Adjust Screenshot Settings
Other settings : System : Gestures Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > System > Gestures. Or, open the Moto app and touch > Gestures. Do any of the following: •...
Page 204 Other settings : System Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 205: Users And Guests
Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 206: Add, Modify, Remove Users
Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 207: Add Or Delete Guest
Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.
Page 208: About Phone
Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 209: Fix A Problem
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 210: Phone Won't Turn On
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Page 211: Screen Is Frozen Or Won't Respond
Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 212: Screen Displays Wrong Colors
Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
Page 213 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 214 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.
Page 215: Call And Sim Issues
Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 216: Problems During Calls
Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 217 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 218 Fix a problem : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 219: Battery Issues
Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 220: Battery Drains Too Fast
Fix a problem : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 221: Bluetooth, Wi-Fi, Usb Issues
Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 222 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 223: Wi-Fi Problems
Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 224: Can't Transfer Files Or Connect To Computer
Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 225 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.
Page 226: Account And Sign-In Issues
Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 227 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 228: App Issues
Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...
Page 229: Camera Problems
Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 230: Messaging Problems
Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 231 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 232: Gmail Problems
Fix a problem : App issues Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.
Page 233: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 234: Reset Phone
Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 235: Get More Help
Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 236 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola moto g31 User Manual

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