Dell EMC XC Core XC450 Installation And Service Manual
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Dell EMC XC Core XC450 Installation And Service Manual

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Dell EMC XC Core XC450
Installation and Service Manual
September 2021

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Summary of Contents for Dell EMC XC Core XC450

  • Page 1 Dell EMC XC Core XC450 Installation and Service Manual September 2021...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: Dell EMC XC Core XC450 system overview..............7 Front view of the system..............................7 Rear view of the system..............................8 Inside the system ................................10 Locating the Express Service Code and Service Tag....................10 System information label..............................11...
  • Page 4 Installing the intrusion switch........................... 33 Drives....................................34 Removing a drive blank.............................. 34 Installing a drive blank..............................35 Removing the drive carrier............................35 Installing the drive carrier............................36 Removing the drive from the drive carrier......................37 Installing the drive into the drive carrier........................38 Drive backplane..................................39 Drive backplane................................39 Removing the backplane ............................
  • Page 5 NIC indicator codes................................101 Power supply unit indicator codes..........................101 Drive indicator codes..............................103 Using system diagnostics.............................. 104 Dell Embedded System Diagnostics........................104 Chapter 8: Getting help......................106 Recycling or End-of-Life service information......................106 Contacting Dell Technologies............................106 Accessing system information by using QRL......................106 Quick Resource Locator for XC Core XC450 system..................107...

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Dell Emc Xc Core Xc450 System Overview

    Dell EMC XC Core XC450 system overview The XC Core XC450 system is a 1U server that supports: ● Up to two 3 Generation Intel Xeon Scalable processors with up to 32 cores ● 16 DIMM slots ● Two redundant AC or DC power supply units ●...

  • Page 8: Rear View Of The System

    Figure 3. Rear view of the system Table 2. Features available on the rear of the system Item Ports, panels, or slots Icon Description PCIe expansion card riser Enables you to connect PCI Express expansion cards. Dell EMC XC Core XC450 system overview...
  • Page 9 These NIC ports can also be shared with iDRAC when iDRAC network settings are set to shared mode. For more information about the ports, see the Dell EMC XC Core XC450 Technical Specifications on the product documentation page.

  • Page 10: Inside The System

    Information tag also contains the iDRAC secure default password. If you have opted for iDRAC Quick Sync 2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and troubleshoot the PowerEdge servers. Dell EMC XC Core XC450 system overview...

  • Page 11: System Information Label

    The Mini Enterprise Service Tag (MEST) label is located on the rear of the system and includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.
  • Page 12 Figure 7. Express service tag Figure 8. Icon legend Figure 9. Icon legend Figure 10. LED behavior Dell EMC XC Core XC450 system overview...
  • Page 13 Figure 11. Memory information Dell EMC XC Core XC450 system overview...
  • Page 14 Figure 12. Service information - electrical overview Dell EMC XC Core XC450 system overview...
  • Page 15 Figure 13. Service information - mechanical overview Dell EMC XC Core XC450 system overview...

  • Page 16: Rail Sizing And Rack Compatibility Matrix

    Figure 14. System tasks Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering- Docs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ●...

  • Page 17: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 18: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals.

  • Page 19: Options To Download Firmware

    Redfish API Guide available at https://www.dell.com/idracmanualshttps://www.dell.com/idracmanuals. Options to download firmware You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading drivers and firmware section. You can also choose the option in the following table (a documentation link is provided):...

  • Page 20: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...

  • Page 21: Error Messages

    Table 4. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 22: Chapter 5: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 23: Before Working Inside Your System

    2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals. 4. Remove the system cover.

  • Page 24: Optional Front Bezel

    NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Optional front bezel NOTE: LCD panel is optional on the front bezel. If the front bezel has an LCD panel, see LCD panel section. Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites 1.

  • Page 25: Installing The Front Bezel

    Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. Steps 1.

  • Page 26: Installing The System Cover

    2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 17. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 27: Drive Backplane Cover

    Figure 18. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Drive backplane cover Removing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 28: Installing The Drive Backplane Cover

    Figure 19. Removing the drive backplane cover Next steps Replace the backplane cover. Installing the drive backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps 1. Align the backplane cover with the guide slots on the system. 2.
  • Page 29 Figure 20. Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 30: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 31: Cooling Fans

    Figure 22. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 32: Installing A Cooling Fan

    Figure 23. Removing a cooling fan Next steps Replace a fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Lower the cooling fan into the cage until it is seated firmly. 2.

  • Page 33: Intrusion Switch Module

    Next steps Replace the air shroud. 2. Follow the procedure listed in After working inside your system. Intrusion switch module This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 34: Drives

    Steps 1. Align and insert the intrusion switch module until it is firmly seated in the slot on the system. 2. Using the Phillips #1 screwdriver, tighten the screw securing the intrusion switch module. 3. Connect the intrusion switch cable to the connector on the system board. NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

  • Page 35: Installing A Drive Blank

    Figure 27. Removing a drive blank Next steps Installing a drive replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 28.

  • Page 36: Installing The Drive Carrier

    CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the documentation supplied with your operating system.

  • Page 37: Removing The Drive From The Drive Carrier

    1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, Remove the front bezel. 3. Remove the drive carrier or remove the drive blank when you want to assemble the drives in to the system. Steps 1. Hold the release handle and slide the drive carrier into the drive slot. 2.

  • Page 38: Installing The Drive Into The Drive Carrier

    Figure 31. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites Follow the safety guidelines listed in the Safety instructions NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.

  • Page 39: Drive Backplane

    Figure 32. Installing a drive into the drive carrier Next steps Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported for XC450 system are listed here: Table 7.

  • Page 40: Installing The Drive Backplane

    CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location. NOTE: The procedure to remove the backplane is similar for all backplane configurations. 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 41 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the backplane cover 5. Remove all the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.

  • Page 42: Cable Routing

    Cable routing Figure 36. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser Table 8. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser From BP_PWR_1 (backplane power connector)

  • Page 43: System Memory

    Figure 37. Cable routing - 4 x 3.5-inch drive SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser Table 9. Connector descriptions for 4 x 3.5-inch drive SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser From BP_PWR_1 (backplane power connector) SIG_PWR_1 (system board power connector) BP_DST_SA1 (backplane SATA connector, cable marking BP SL9_PCH_SA1 (signal connector on the system board, cable...

  • Page 44: General Memory Module Installation Guidelines

    Figure 38. Memory socket location Table 11. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for DIMMs per Channel (DPC) RDIMM 8 GB DDR4 (1.2 V), 2933 MT/s 2933 MT/s 16 GB / 32 GB / 64 GB DDR4 (1.2 V), 2933 MT/s 2933 MT/s General memory module installation guidelines...

  • Page 45: Removing A Memory Module

    ● In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Table 12. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent A{1}, A{2}, A{3}, A{4}, A{5}, A{6}, 1, 2, 3, 4 DIMMs are channel) population order A{7}, A{8}...

  • Page 46: Installing A Memory Module

    Figure 39. Removing a memory module Next steps Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets.

  • Page 47: Processor And Heat Sink Module

    CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed.
  • Page 48 a. Loosen the first screw three turns. b. Loosen the screw diagonally opposite to the screw you loosened first. c. Repeat the procedure for the remaining two screws. d. Return to the first screw to loosen it completely. 2. Set the Anti-Tilt wires to the unlocked position (inward position). Figure 41.

  • Page 49: Removing The Processor From The Processor And Heat Sink Module

    Next steps Remove the processor from the processor and heat sink module. Removing the processor from the processor and heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink.
  • Page 50 Figure 44. Aligning pin 1 marks of processor with tray NOTE: Ensure that to return the TIM break lever back to its original position. 4. Using your thumb and index finger, first hold the carrier release tab at the pin 1 connector, pull out the tip of the carrier release tab, and then lift the carrier partially from the heat sink.

  • Page 51: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor.
  • Page 52 Figure 47. Press the carrier on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink.
  • Page 53 Figure 49. Remove the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the heat sink until the carrier locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the carrier before placing the heat sink onto the processor carrier.

  • Page 54: Installing The Processor And Heat Sink Module

    Figure 50. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Replace the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.
  • Page 55 Figure 51. Installing the processor and heat sink (PHM) 3. Set the Anti-Tilt wires to the locked position (outward position), and then using the Torx #T30 screwdriver, tighten the screws (8 in-lbf) on the heat sink in the order below: a.

  • Page 56: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at https:// www.dell.com/poweredgemanuals.
  • Page 57 All the other expansion cards should be installed in the card priority and slot priority order. Table 14. Configuration 0: R1 Card type Slot priority Maximum number of cards Dell Serial port module (LP) Installing and removing system components...
  • Page 58 Integrated slot Table 16. Configuration 2: R1 Card type Slot priority Maximum number of cards Dell Serial port module (LP) Intel (NIC: 100 Gb) Broadcom (NIC: 25 Gb) Intel (NIC: 25 Gb) Mellanox (NIC: 25 Gb) Broadcom (NIC: 10 Gb)

  • Page 59: Removing The Expansion Card Risers

    Mellanox (OCP: 25 Gb) Integrated slot Broadcom (OCP: 10 Gb) Integrated slot Intel (OCP: 10 Gb) Integrated slot Dell BOSS S1 Module Integrated slot Table 17. Configuration 5: No Riser Card type Slot priority Maximum number of cards Broadcom (OCP: 25 Gb)

  • Page 60: Installing The Expansion Card Risers

    Figure 57. Removing the Riser 2c Next steps Replace the expansion card risers. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.
  • Page 61 Figure 58. Installing the Riser 1 2. For Riser 2c, release the blue latch and holding the touch points, align the expansion card riser with the connector and the riser guide pin on the system board. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector.

  • Page 62: Removing Expansion Card From The Expansion Card Riser

    Removing expansion card from the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the expansion card risers. Steps 1.

  • Page 63: Installing An Expansion Card Into The Expansion Card Riser

    NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. NOTE: The numbers on the image do not depict the exact steps.
  • Page 64 Steps 1. Pull and lift up the expansion card retention latch lock to open. 2. If installed, remove the filler bracket. NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 65 While replacing faulty storage controller, FC, or NIC card with the same type of card, after you power on the system; the new card automatically updates to the same firmware and configuration of the faulty one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Installing and removing system components...

  • Page 66: Optional Serial Com Port

    Optional serial COM port This is a service technician replaceable part only. Removing the serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 67: Installing The Serial Com Port

    Figure 69. Installing the PCIe blank Next steps Replace the serial COM port. Installing the serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Lift the expansion card rsier from the connector on the system board.

  • Page 68: Boss S1 Card

    3. Connect the serial COM port cable to the serial port. Figure 71. Installing the Serial COM port Next steps Install the expansion card riser. Replace the air shroud. 3. Follow the procedure listed in After working inside your system. BOSS S1 card Removing the M.2 BOSS riser Prerequisites...

  • Page 69: Installing The M.2 Boss Riser

    Figure 72. Removing the M.2 BOSS riser Next steps Replace the M.2 BOSS riser. Installing the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 70: Removing The M.2 Boss Card From The M.2 Boss Riser

    Figure 73. Installing the M.2 boss riser Next steps Follow the procedure listed in After working inside your system. Removing the M.2 BOSS card from the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.

  • Page 71: Installing The M2 Boss Card Into The M.2 Boss Riser

    Figure 74. Removing the M.2 BOSS card from the M.2 BOSS riser Next steps If applicable, install a BOSS card into the M.2 BOSS riser. Installing the M2 BOSS card into the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 72: Removing The M.2 Ssd Module

    Next steps 1. If applicable, install the M.2 BOSS riser. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 73: Optional Ocp Card

    3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the M.2 BOSS card with the screw. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 77. Installing the M.2 SSD module Next steps 1.

  • Page 74: Installing The Ocp Card

    Figure 78. Removing the OCP card Next steps Replace the OCP card. Installing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the expansion card riser.

  • Page 75: Front Mounting Front Perc Module

    2. Follow the procedure listed in After working inside your system. Front mounting front PERC module This is a service technician replaceable part only. Removing the front mounting front PERC module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 76: System Battery

    2. Follow the procedure listed in Before working inside your system. Remove the drive backplane cover. 4. If installed, remove the air shroud. 5. Route the cable properly to prevent the cable from being pinched or crimped. Steps 1. Connect the PERC cable to the front PERC module. 2.
  • Page 77 2. Follow the procedure listed in Before working inside your system. Remove the expansion card riser. 4. If applicable, disconnect the power or data cables from the expansion card(s). Steps 1. To remove the battery: a. Use a plastic scribe to pry out the system battery. Figure 82.

  • Page 78: Vga Module

    Figure 83. Installing the system battery Next steps 1. If applicable, install the expansion card riser and connect the cables to the expansion card(s). 2. Follow the procedure listed in After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a.

  • Page 79: Installing The Vga Module

    Steps 1. Using Phillips #1 screwdriver, remove the screw on the VGA module. 2. Slide the module out of the system. Figure 84. Removing the VGA module Next steps Replace the VGA module. Installing the VGA module Prerequisites 1. Follow the safety guidelines in Safety instructions.

  • Page 80: Power Supply Unit

    For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy.

  • Page 81: Removing A Power Supply Unit

    3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. Steps Press the release latch, and holding the PSU handle slide the PSU out of the PSU bay.

  • Page 82: Power Interposer Board

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Power interposer board This is a service technician replaceable part only.

  • Page 83: Installing The Power Interposer Board

    NOTE: Observe the routing of the cable as you remove it from the system. 2. Lift the PIB away from the system. Figure 88. Removing the power interposer board Next steps Replace the power interposer board. Installing the power interposer board Prerequisites 1.

  • Page 84: System Board

    Figure 89. Installing the power interposer board 3. Reconnect all the required cables. Next steps Replace the PSU. Replace the air shroud. 3. Follow the procedure listed in After working inside your system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION:...

  • Page 85: Installing The System Board

    Steps 1. Using the system board holder, slide the system board toward the front of the chassis. 2. Incline the system board at an angle and lift the system board out of the chassis. Figure 90. Removing the system board Next steps Install the system board.
  • Page 86 Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals. 5. Follow the procedure listed in After working inside your system.

  • Page 87: Trusted Platform Module

    About this task Below is a list of options available: ● Restore the service tag, license, and diagnostics information, press Y ● Navigate to the Lifecycle Controller based restore options, press N. ● Restore data from a previously created Hardware Server Profile, press F10 NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.

  • Page 88: Initializing Tpm For Users

    Removing the TPM Steps 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4.

  • Page 89: Control Panel

    Control panel This is a service technician replaceable part only. Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 90: Installing The Left Control Panel

    Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. Steps 1.

  • Page 91: Installing The Right Control Panel

    2. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. Steps 1. Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable clip.
  • Page 92 NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2. Align and insert the right control panel in the slot on the system. 3. Connect the right control panel cable to the connector on the system board. 4.

  • Page 93: Chapter 6: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.

  • Page 94: System Board Jumper Settings

    5. TPM Connector 6. IDSDM or Internal USB connector 7. Serial port connector 8. BOSS Riser Slot (PCH) 9. Front VGA 10. Jumper 11. Riser 1 Connector (Processor 1) 12. SATA Connector S9 (SL9_PCH_SA1) 13. ODD 14. Right Control Panel 15.

  • Page 95: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 96: Chapter 7: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup. The following sections contain information about the chassis LEDs and indicator codes for the XC Core XC450 system. Topics: •...

  • Page 97: System Health And System Id Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.comLook Up > Error Code, type the error code, and then click Look it up. System diagnostics and indicator codes...

  • Page 98: Idrac Quick Sync 2 Indicator Codes

    If the problem persists, see the Getting help section. www.dell.com/poweredgemanuals or Dell OpenManage Server Administrator User’s Guide at https://www.dell.com/openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system. If the problem persists, see mode.

  • Page 99: Lcd Panel

    The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >...

  • Page 100: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 101: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 101.
  • Page 102 Table 27. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated.

  • Page 103: Drive Indicator Codes

    Table 28. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.

  • Page 104: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 105 Table 30. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 106: Chapter 8: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 107: Quick Resource Locator For Xc Core Xc450 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 108: Chapter 9: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 109 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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