Before You Call For Service - GE Profile PGP990DEN Installation And Owner's Manual

Before you call for service...

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Burners do not light
Burners have yellow or
yellow-tipped flames or of burner flames needs
flames lift off the port
Burner flames make
excessive noise
Burner flames pulled
toward vent grille
34
Possible Causes
Plug on cooktop is not
completely inserted in the
electrical outlet.
Gas supply not connected
or turned on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Igniter orifice in burner body
may be clogged.
Burner parts not replaced
correctly.
Slits in the burner head may
be clogged.
The combustion quality
to be determined visually.
Burner parts not replaced
correctly.
Burner has not been used
recently.
Vent fan set at HI speed.
What To Do
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
• See the Installation Instructions section.
• Replace the fuse or reset the circuit breaker.
• Remove the obstruction.
• See Sealed Burner Modules in the Care and cleaning
of the cooktop section.
• Use a small sewing needle or paper clip to unplug.
A–Yellow flames B–Yellow tips on
Call for service outer cones
Normal for LP gas gas
• If burner flame looks like A, call for service. Normal
burner flames should look like B or C, depending on
the type of gas.
NOTE: The grill burner will show orange flames from
grease drippings.
• See Care and cleaning of the cooktop section.
• A "cold" burner ignited in the HI setting may have
some flame "roar" or "lifting." This should dissipate
after 4 to 5 minutes.
• This is normal. If cooking performance is affected,
change fan to a lower fan speed setting.
C–Soft blue flames
Normal for natural