Toshiba Canvio AeroMobile Faq page 3

Toshiba Canvio AeroMobile FAQ
b. Please check if there are many users accessing the Canvio AeroMobile. The more users
connected to Canvio AeroMobile and accessing the files, the slower the Wi-Fi speed will
become.
c. Please check if you are within an area with lots of Wi-Fi devices. If there are too many
Wi-Fi signals from different Wi-Fi devices, Canvio AeroMobile's signal may be affected.
Why can't I login to the Canvio AeroMobile?
Please make sure that your iPad, iPhone, or Android device is connected to Canvio
AeroMobile's SSID successfully. The default SSID is "Toshiba wssd xxxx", and the default
password is "12345678".
I modified my SSID, and I cannot find it from the SSID list.
a. You need to wait about 30 seconds for Canvio AeroMobile to reboot, to have the modified
SSID take effect. Please search again after Canvio AeroMobile has rebooted.
b. Please try to reboot the Canvio AeroMobile by power down first, then power on.
What file formats can I open using the app for iPhone or iPad?
The following file format can be opened within the iOS app.
Video formats: MP4, MOV, , M4V
Music format: MP3, M4A, WAV, AAC
Picture formats: JPG, BMP, GIF, PNG, TIF
Document formats: PDF, DOC (docx), XLS (xlsx), PPT(pptx), TXT, RTF(dependent on data).
What file formats can I open using the app for Android Smartphone or tablet?
The following files can be opened within the Android app.
Video formats: MP4, MOV, AVI, 3GP, M4V,
Music formats: MP3,
Image formats: JPG, BMP, GIF, PNG
Document format: none (Need to use 3 party app.)
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What operating systems are supported?
a. Supported Web Browser for PC/Mac: Safari 5 or later, Internet Explorer 9 or later, Firefox
3 or later, Google Chrome 13 or later
b. iOS :iOS4 or later
(The latest Supported OS version can be checked in each Application store)
c. Android: OS2.3 or later
(The latest Supported OS version can be checked in each Application store)
d. Windows:7/8/8.1
e. MacOSX:10.7/10.8/10.9