Motorola moto g PRO User Manual
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Motorola moto g PRO User Manual

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  • Page 1 User Guide...
  • Page 2 © 2022 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours What's new in Android 12? Learn the basics...
  • Page 4 Personalize your phone Home screen Change wallpaper Customize the app tray Customize your Favorites tray Use widgets, shortcuts, or folders Adjust other home settings Remake your home screen with launchers Lock screen Use a screen saver Use apps...
  • Page 5 Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos...
  • Page 6 Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth Connect with Wi-Fi Direct Make contactless payments Share or receive with NFC Share files and links with nearby Android phones Transfer files between phone and computer (USB)
  • Page 7 Hear other notification sounds Display Adjust screen brightness Use Dark theme Adjust colors at night See Peek Display notifications Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set recording options Set lock screen preferences...
  • Page 8 Control what info Google collects System Languages & input Customize the keyboard Use multiple languages Open apps faster Gestures Customize Power button gesture Change System navigation Swipe fingerprint for notifications Turn flashlight on and off Twist phone to open camera...
  • Page 9 Account and sign-in issues Forgot unlock code Can't sign in to Google Account sync issues App issues App or widget problems Camera problems Messaging problems Gmail problems Play Store problems Maintenance procedures Update Android software Reset Wi-Fi, cellular data, and Bluetooth...

  • Page 10: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Front camera (Learn more in Camera help.) Proximity and ambient light sensors Earpiece Microphone Sign of life LED (Lights up when charging if battery is too low to power the screen.) Volume up/down button Power button...
  • Page 11 Set up phone Laser autofocus Macro camera Main camera Action camera Flash Fingerprint sensor Headset jack USB-C port to charge phone, transfer files, and share data connection with tethered devices. Microphone Speaker 11. Stylus Care for your phone To clean the screen: •...

  • Page 12: Insert And Remove Sim And Sd Cards

    Set up phone Prevent water damage Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth. Water damage is not covered by your warranty.

  • Page 13: Copy Data From Old Phone

    Set up phone Insert or remove the cards as needed. Push the tray back into the phone. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs.
  • Page 14 Set up phone • Photos will back up to Photos. • Contacts will back up to Contacts. • Calendar will back up to Calendar. Charge both phones and connect them to a Wi-Fi network. To ensure you don’t miss any messages or calls, on your iPhone: Turn off iMessage.

  • Page 15: Manage Dual Sims

    Set up phone • Apps and app data • Music, photos, and videos • Google accounts • Contacts stored on your phone or SIM card • Text messages • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone.

  • Page 16: Set Up Voicemail

    Set up phone Set up SIM profile Set SIM options based on how you expect to use the cards: Go to Settings > Network & internet > SIM cards. Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier.

  • Page 17: Set Up Email

    Set up phone To set your greeting: Touch > Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 18: Make It Yours

    Set up phone • Email address • Email password • Domain name • Username • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address.

  • Page 19: What's New In Android 12

    Set up phone • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. Protect your phone • Set up a screen lock. • Set up fingerprint security to unlock your screen safely and quickly with a touch. •...
  • Page 20 Set up phone Other improvements Stay in touch A new conversation widget puts the messages you care about front-and-center on your home screen so you never miss an important chat. You can even see missed calls, birthdays and more at a glance. Add the widget and check it out!

  • Page 21: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...

  • Page 22: About Your Lock Screen

    Learn the basics To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed. Customize your home screen Organize it Drag an item to move it to another place on the home screen. apps folders as needed.

  • Page 23: Use The Stylus

    Learn the basics • Start a voice command. Swipe up diagonally from either bottom corner. • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear. Use the stylus Remove stylus You can customize how your phone responds when you remove the stylus.
  • Page 24 Learn the basics To write by hand: To open the keyboard, touch a text field where you want the cursor. To switch to the handwriting keyboard, touch In the text entry box, start writing with your stylus (or finger) and watch the text appear at the cursor. If you don't see the handwriting keyboard, you can turn it on: On the keyboard, touch Touch Languages and select your language.
  • Page 25 Learn the basics Icon Meaning Brush Highlighter Chalk Eraser Add elements and backgrounds Icon Meaning Text/handwriting Add existing or new photo Background (Touch twice to see options.) Edit • Touch to undo your last stroke. • Touch to redo your last erased stroke. Erase To erase with the stylus: •...
  • Page 26 To erase with your finger and use the stylus only to write or draw, touch twice to open eraser options, then turn Finger eraser on Buy a replacement stylus Buy a replacement or spare stylus at motorola.com. Tip: Use the Removal reminder setting to keep track of your stylus.

  • Page 27: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 28: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 29: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone showed all apps on your home screen. With your new phone, you can shortcuts to your most important apps on your home screen for easy access.

  • Page 30: Status Bar Icons

    Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
  • Page 31 Learn the basics : New to Android? Data Saver is on, preventing apps from using background data. Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Bluetooth connected. Trusted device connected.
  • Page 32 Learn the basics : New to Android? App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete. Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on.
  • Page 33 Learn the basics : New to Android? Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone. Screenshot is available. Animated GIF is available.

  • Page 34: Phone Terms You Should Know

    Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
  • Page 35 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.

  • Page 36: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 37: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 38: Use Quick Settings

    Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
  • Page 39 Learn the basics : Get around on your phone Do Not Disturb Flashlight Dolby Atmos Auto-rotate GIF maker Battery Saver Airplane mode Screen Record Nearby Share Data Saver (Appears after you turn on Data Saver the first time.) Night Light Bedtime mode System update Wi-Fi hotspot...

  • Page 40: Turn Screen Off And On

    Learn the basics : Get around on your phone Mic access Extra dim (Appears after you turn on Extra dim the first time.) You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...
  • Page 41 Learn the basics : Get around on your phone • Press the Power button. If you've set up a screen lock, you need to unlock it. • If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone. •...

  • Page 42: Capture Your Screen

    Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Drag from the bottom of the screen and hold to see recent apps, then touch Screenshot. To scroll and capture more content, touch To stop scrolling before the end of the page, touch STOP or Do any of the following:...

  • Page 43: Record Your Screen

    Learn the basics : Capture your screen Record your screen You can record a video of your screen while you’re using it. You can choose to include your audio or a selfie video when recording. Record screen If you want the recording to show when you touch screen elements, turn Record touch points To start recording: •...

  • Page 44: Create Gifs

    Learn the basics : Capture your screen Record only your phone's sound Record both your narration and your phone's sound Drawing To write on the screen, touch To change pen colors, touch Video To include a selfie video in the corner, touch To turn the selfie video off, touch Other options You can adjust more options, like frames per second or screen touches, in phone Settings.
  • Page 45 Learn the basics : Capture your screen To start recording touch You can capture up to 15 seconds. To stop recording before that, touch View your GIF To view immediately, touch the notification. To view any time, open the Photos, Files, or other media viewing app, and look for the Screenshots folder.

  • Page 46: Discover Useful Tools

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 47: Get Directions To A Location

    Learn the basics : Discover useful tools Battery Saver If it's on, you need to get your assistant's attention by touch instead of voice, or turn off Battery Saver. If it's off, then follow the remaining steps. Open the Google app. Touch your profile icon >...

  • Page 48: Use Clock And Weather Widget

    Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
  • Page 49 Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.

  • Page 50: Manage Time Spent On Your Phone

    Learn the basics : Discover useful tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
  • Page 51 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
  • Page 52 Learn the basics : Discover useful tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 53: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 54: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 55: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 56: Personalize Your Phone Home Screen

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Do one of the following: •...

  • Page 57: Customize Your Favorites Tray

    Personalize your phone : Home screen • If you don’t want the app’s icon added to your home screen when you install a new app, turn Add app icons to Home screen off . The icon is only added to the app tray. If you put all apps on the home screen You can customize how app icons are arranged:...
  • Page 58 Personalize your phone : Home screen Touch & hold the widget until it's highlighted. Release it to see an outline. Drag a corner or side to resize. Add app shortcuts Swipe up from the bottom of the home screen to open your tray.
  • Page 59 Personalize your phone : Home screen • New task • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Bluetooth Settings • Battery • Data usage •...
  • Page 60 Personalize your phone : Home screen To name the folder, touch to open it, touch Edit Name, and type a new name. To add apps to the folder: Touch & hold the app's icon. Drag it onto the folder. To remove apps from the folder: Open the home screen folder.

  • Page 61: Adjust Other Home Settings

    Personalize your phone : Home screen Adjust other home settings Remove Google feed When you swipe to the farthest-left home screen, you’ll see the Google news feed. To remove it: Touch & hold a blank space on your home screen. Touch Home settings.

  • Page 62: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Turn Notification dot on app icon on or off Allow or prevent home screen rotation quick settings, when you turn Auto-rotate on, apps rotate when you turn your phone. If desired, you can keep your home screen from rotating while other apps auto-rotate: Touch &...

  • Page 63: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 64: Use Apps

    Use apps About your apps Open an app Swipe up from the bottom of your home screen to open the tray, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them.
  • Page 65 Use apps Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection.
  • Page 66 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
  • Page 67 Use apps Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. Select available gestures for phone shortcuts and control notifications. Moto Note Create or review hand-written notes, sketches, drawings. News See headlines, weather, and information on your favorite topics and locations.
  • Page 68 Use apps Sheets Create, edit, and collaborate with others on spreadsheets. Slides Create, edit, collaborate with others, and play presentations. YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.

  • Page 69: View Two Apps On Screen

    Use apps Close apps To get out of an app, swipe up from the bottom of the screen. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: Drag up from the bottom of the home screen, hold, then let go.

  • Page 70: View Notifications

    Use apps Touch Swipe to split and turn it on To use it: In the first app you want to view in split screen, swipe once back and forth across the screen. Select the second app to use. Exit split screen view Drag the black divider all the way up or down.
  • Page 71 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time.

  • Page 72: About Moto Experiences

    Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.

  • Page 73: Focus On Gaming

    Use apps • Turn on enhanced display and audio settings. Learn how. • Block notifications and reject incoming calls, except for those you choose. Learn how. • Pause gestures that conflict with game controls. Learn how. • Access shortcuts to social apps, screen capture tools, and settings. Learn how.
  • Page 74 Use apps • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. To change between touch or swipe for opening the sidebar: Open the Games app. Touch > Sidebar access Do one of the following: •...
  • Page 75 Use apps Turn off all gestures To disable all gestures (system navigation, swiping for quick settings, and gestures like flashlight) during your game, open the sidebar and touch to turn Locked mode on Turn off individual gestures During a game, open the sidebar and touch Touch Block Gestures and turn on...
  • Page 76 Use apps To record your screen, touch Learn more. To take a screenshot, touch To share it, touch...

  • Page 77: Manage Your Apps

    Use apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 78 Use apps : Manage your apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 79: Manage Or Delete Apps

    Use apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 80 Use apps : Manage your apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 81: Protect Against Harmful Apps

    Use apps : Manage your apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically.

  • Page 82: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 83 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.

  • Page 84: Search Your Phone

    Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 85 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...

  • Page 86: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 87 Use apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 88 Use apps : Text messaging Turn on Get SMS delivery reports. Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft.

  • Page 89: Add Attachments

    Use apps : Text messaging Add attachments Attach files to text message Open Messages app. Compose a reply or a message. Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. •...

  • Page 90: Change Default Messaging App

    Use apps : Text messaging To adjust the group messaging setting: In the Messages app, touch > Settings > Advanced. If you have dual SIMs, touch the SIM. If you have one SIM, touch Advanced. Touch Group messaging and select an option. Change default messaging app You can download...

  • Page 91: Get Text Messages On Your Computer

    Use apps : Text messaging Touch > Settings. Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Device Pairing If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...
  • Page 92 Use apps : Text messaging Do one of the following: • Touch next to an individual computer to sign out of it. • Touch Unpair all devices. To sign out from the computer, at the top of the message list, click .

  • Page 93: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 94: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 95: Preview Inboxes From Home Screen

    Use apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 96 Use apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 97: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 98: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 99: Control Notifications For Calendar Events

    Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 100: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 101 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 102: Set Date And Time

    Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
  • Page 103 Use apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...

  • Page 104: Photos App

    Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 105 Use apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.

  • Page 106: Contacts, Calls, Voicemail Contacts

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 107: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 108: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 109: Share Contacts

    Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 110 Contacts, calls, voicemail : Contacts Open the Files app. Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 111: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 112: Make Calls

    Contacts, calls, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting. •...

  • Page 113: During A Call

    Contacts, calls, voicemail : Phone calls Dial by voice Touch and say a name or number. (If you don't see , swipe down to close the dialer.) Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box.

  • Page 114: Make Video Calls

    Contacts, calls, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 115: Make Conference Calls

    Contacts, calls, voicemail : Phone calls Get an app to make video calls There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more). Open the Play Store app. Search for “video calls”. Download the app you want to use.

  • Page 116: View And Delete Call History

    Contacts, calls, voicemail : Phone calls Block calls from unidentified callers Open Phone app. Touch > Settings > Blocked numbers. Turn Unknown on Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone numbers that aren't stored in your contacts. Unblock a number From the Phone app:...
  • Page 117 Contacts, calls, voicemail : Phone calls To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch > Call history. Touch Missed. Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch...

  • Page 118: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe). To dial an emergency number from a locked screen: Swipe up on the lock screen.

  • Page 119: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 120: Send All Calls From Contact To Voicemail

    Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 121: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 122: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 123: Transfer Music Files

    Music • Downloads for listening offline To get started: Open the YT Music app. Touch to search for music, or use the tabs to browse: • Home: Get customized stations and recommendations based on your mood, activity, or listening history. •...

  • Page 124: Connect A Midi Device

    Music Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions. When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept.

  • Page 125: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Internet. Turn Wi-Fi on Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 126: Use Airplane Mode

    Settings : Network and internet If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings and touch Internet. If the network appears in your list of nearby networks, touch its name, then touch Forget. To review all of your saved networks, touch Saved networks.

  • Page 127: Control Data Usage

    Settings : Network and internet Control data usage Turn mobile data off/on Open quick settings, touch Internet. Then, by your mobile network's name, turn your connection on When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.

  • Page 128: Share Your Internet Connection

    Settings : Network and internet To allow certain apps to continue using background data, touch Unrestricted data, then next to the app name, slide the switch on Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch &...
  • Page 129 Settings : Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot.
  • Page 130 Settings : Network and internet Do any of the following: • To limit number of devices allowed, touch Device limit. • To temporarily disconnect devices until your next hotspot session, under Connected devices, touch the device's name > Disconnect. The device will remain unable to connect until you turn off and restart the hotspot.

  • Page 131: Connect To Vpns

    Settings : Network and internet Turn on Bluetooth on your phone and pair with the other device. Set up the other device to get its network connection via Bluetooth. On your phone, go to Settings. Touch Network & internet > Hotspot & tethering. Turn on Bluetooth tethering to start the connection.

  • Page 132: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.

  • Page 133: Connect With Wi-Fi Direct

    Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 134: Make Contactless Payments

    Settings : Connected devices On your phone, go to Settings > Network & internet > Internet > Network preferences. Touch Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Make contactless payments Only some versions of this phone, sold in certain countries, support this feature.

  • Page 135: Share Or Receive With Nfc

    Settings : Connected devices Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot of information or struggle with pairing. Turn NFC on Go to Settings...
  • Page 136 Settings : Connected devices Turn sharing on/off To turn it on: On your phone, make sure Bluetooth Location are turned on. Open quick settings and touch Or, go to Settings > Connected devices > Connection preferences > Nearby Share. Touch Turn on or turn it on To turn it off, open quick settings, touch and turn it off Tip: You can change your phone’s name to something less identifiable before sharing or receiving.

  • Page 137: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Touch Device visibility and choose who can see your phone for sharing: • Everyone: Your phone is visible to your contacts who are nearby while your screen is on and unlocked. • Contacts: Your phone is visible to nearby contacts you choose while your screen is on and unlocked.

  • Page 138: Cast Screen Or Media To Tv

    Settings : Connected devices Transfer files On a Windows computer: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.
  • Page 139 Settings : Connected devices • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting: Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network.

  • Page 140: Print From Your Phone

    Settings : Connected devices Check the basics If you’re using a VPN, turn off the VPN and try again. Make sure your phone and Chromecast or smart TV are connected to the same Wi-Fi network. Move your phone to within 15 feet of your Chromecast or smart TV. If you're using Chromecast or a TV with Chromecast built-in, check for updates to the Home app.

  • Page 141: About Wireless Sharing

    Settings : Connected devices If your printer isn't found in Default Print Service: Touch Add service. In Play Store, search for “[printer brand] print service” and install the app for the printer's service plugin. Once installed, return to Settings > Connected devices > Connection preferences > Printing and touch the print service plugin name to automatically find your printer.
  • Page 142 Settings : Connected devices Nearby Share Good for: • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: • The other phone must be within 1 foot (30 cm). •...
  • Page 143 Settings : Connected devices • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely.

  • Page 144: Apps

    Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 145: Notifications

    Settings : Notifications Turn notifications on/off Stop app from sending notifications When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications.
  • Page 146 Settings : Notifications To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), touch Notifications on lock screen. To hide sensitive content from specific apps: Set lock screen notifications for all apps to Show conversations, default, and silent. Touch &...

  • Page 147: Control Notification Sound

    Settings : Notifications Control notification sound Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the Ring & notification volume slider. Change notification sound To change the sound for all app notifications: Go to Settings >...

  • Page 148: View Notification History

    Settings : Notifications Option 2: In Settings Go to Settings > Notifications > App settings, and select the app. Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings >...

  • Page 149: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 150: Use Battery Saver Mode

    Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > Battery usage. Swipe up to view the list of apps and features using power since the last full charge.

  • Page 151: Show Battery Percentage In Status Bar

    Settings : Battery • Wait until you look at an app to refresh its content, like email or news • Stop using Location services when your screen is off • Stop apps from doing things in the background (like listening for you to say “Hey Google”) When the phone is in Battery Saver mode, you'll see in the status bar.

  • Page 152: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 153: Manage Sd Card

    Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.

  • Page 154: Find Downloaded Files

    Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone.

  • Page 155: Recover Recently Deleted Files

    Settings : Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch •...

  • Page 156: Upload Photos And Videos

    Settings : Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change back up settings any time. Adjust back up settings Open Photos app.
  • Page 157 Settings : Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan).

  • Page 158: Sound & Vibration

    Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.

  • Page 159: Set Ringtones

    Settings : Sound & vibration Go to Settings > Sound & vibration. open the Moto app and touch > Gestures. Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off Set ringtones Change default call ringtone...

  • Page 160: Enhance Sound

    Settings : Sound & vibration Set ringtone for app notifications You can set a default sound for notifications from apps including messaging and email. You can also set a unique ringtone for notifications from specific apps. Learn how. Tip: To change your alarm sound, open the Clock app and touch .

  • Page 161: Avoid Interruptions With Do Not Disturb

    Settings : Sound & vibration To adjust options for a selected profile or set up the Custom profile, touch , then: • Choose an equalizer preset to enhance treble, bass, or vocals. • To get a surround sound experience, turn Surround virtualizer on. •...
  • Page 162 Settings : Sound & vibration To change how long it stays on, in quick settings, touch & hold , touch Duration for Quick Settings, and then choose one: • To keep it on indefinitely, touch Until you turn off. • To select a duration, touch For 1 hour, then touch + or - to adjust the time.
  • Page 163 Settings : Sound & vibration Touch the app to allow, and set notifications to allow You'll see selected apps under APPS THAT CAN INTERRUPT. To change which notifications can interrupt, touch the app in the list. Allow alarms and other interruptions Alarms and media sounds are allowed by default, but you can turn them off.

  • Page 164: Stop Phone From Speaking

    Settings : Sound & vibration Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.

  • Page 165: Turn Off Charging Sounds

    Settings : Sound & vibration Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.

  • Page 166: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 167: See Peek Display Notifications

    Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...

  • Page 168: Change Screen Timeout

    Settings : Display Touch & hold an icon to preview the notification. View more and take action For more details and notifications, drag an app icon up, or drag it to . Then: • To respond, drag the app icon to an action, like reply or archive •...

  • Page 169: Stop Automatic Rotation

    Settings : Display Stay on until you look away Use Attentive Display to keep the screen on when you're looking at it and turn it off when you look away: • Your screen won't dim or sleep when you're looking at it. •...

  • Page 170: Change Font And Display Size

    Settings : Display Tips: • If colors don't appear as you expect, troubleshoot the issue. • If you're color blind, use color correction instead. Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings >...
  • Page 171 Settings : Display Touch Lock screen > Privacy. Select whether or not to show notifications. If you show notifications but hide sensitive content, then you'll get notifications for an incoming email or chat, but they won't include message details. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone:...

  • Page 172: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Text and display. Touch Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale. Or, correct colors based on your vision: How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 173 Settings : Accessibility Bold all text To change all text on the screen to bold for easier reading: Go to Settings > Accessibility > Text and display. Turn Bold text on Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers.
  • Page 174 Settings : Accessibility Use TalkBack to read screens Hear descriptions of everything you touch. Enable TalkBack Go to Settings > Accessibility. Touch TalkBack and turn Use TalkBack on Touch Settings and set the options you want. When TalkBack is on •...

  • Page 175: Hearing Assistance

    Settings : Accessibility Hearing assistance Caption all speech This feature is available only in English. Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off . (If you don't see this icon, change caption settings to add it.) Or, go to Settings...
  • Page 176 Settings : Accessibility During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening. Use real-time text (RTT) during calls Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write.

  • Page 177: Dexterity Assistance

    Settings : Accessibility Select a mode: • TTY Full: Type and read text on your TTY device. • TTY HCO: Type text on your TTY and listen to voice replies on your phone. • TTY VCO: Speak into your phone and read text replies on your TTY. Connect your phone and TTY with the audio cord that came with your TTY.

  • Page 178: Use Accessibility Shortcuts

    Settings : Accessibility Follow onscreen instructions to select: • Number of switches • Face gesture settings • Scanning options • Switch assignments To adjust options for Switch Access later, go to Settings > Accessibility > Switch Access > Settings. Use Switch Access Connect the external device to your phone by pairing with Bluetooth or using USB.
  • Page 179 Settings : Accessibility Go to Settings > Accessibility > TalkBack. Turn TalkBack shortcut on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.

  • Page 180: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 181: Protect Against Harmful Apps

    Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 182: Lock And Unlock Phone

    Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 183: Adjust Lock Options

    Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 184: Unlock With Trusted Devices

    Settings : Security : Lock and unlock phone Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 185: Unlock With Your Face

    Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 186: Unlock At Trusted Places

    Settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings > Security > Face Unlock. Unlock your phone, then touch Redo face scan. Follow the onscreen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or...

  • Page 187: Keep Phone Unlocked While It's On You

    Settings : Security : Lock and unlock phone Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps. •...
  • Page 188 Settings : Security : Lock and unlock phone Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity.

  • Page 189: Pin An App Screen

    Settings : Security : Lock and unlock phone • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed.

  • Page 190: Lock Sim Card

    Settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 191: Location

    Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 192 Settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 193: Safety & Emergency

    Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. To set it up: Go to Settings >...
  • Page 194 Settings : Safety & emergency Touch Add text on lock screen. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Send your location to emergency services Not all carriers and countries support this feature.

  • Page 195: Stylus

    Settings : Stylus Adjust stylus settings Set action for when you remove stylus You can choose what happens after you remove the stylus from your phone when it's locked or unlocked. Set action for locked phone When locked, you can open Moto Note, open Keep Notes, or open nothing. Go to Settings >...
  • Page 196 Settings : Stylus Adjust settings: • To receive notifications when you’ve taken out the stylus but haven’t used it for a while, turn Removal reminder on . To change how long before the notification is sent, touch Removal reminder and select a time. •...

  • Page 197: Passwords & Accounts

    Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 198: Change Name & Info In Your Google Account

    Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 199: Control What Info Google Collects

    Settings : Passwords & accounts To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 200 Settings : Passwords & accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity.

  • Page 201: System

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 202: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...

  • Page 203: Open Apps Faster

    Settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Open apps faster With artificial intelligence (AI), your phone learns which apps you use most, then manages memory more efficiently so they open faster.

  • Page 204: Gestures

    Settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 205: Twist Phone To Open Camera

    Settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch > Gestures. Touch Fast flashlight and turn it on or off. Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Your viewfinder opens, and you’re ready to shoot.

  • Page 206: Back Up Phone

    Settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...

  • Page 207: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 208: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 209: Add Or Delete Guest

    Settings : System : Users and guests If you're the owner: Go to Settings > System > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 210: About Phone

    Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 211: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 212: Phone Won't Turn On

    Fix issues : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone. •...

  • Page 213: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 214: Screen Displays Wrong Colors

    Fix issues : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 215 Fix issues : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 216 Fix issues : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.

  • Page 217: Call And Sim Issues

    Fix issues : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 218: Problems During Calls

    Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 219 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 220 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Voice > Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.

  • Page 221: Battery Issues

    Fix issues : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 222 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 223: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 224 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 225: Wi-Fi Problems

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 226: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 227 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 228: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 229 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 230: App Issues

    Fix issues : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 231: Camera Problems

    Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.

  • Page 232: Messaging Problems

    Fix issues : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again. Clear the cache for the Camera app.
  • Page 233 Fix issues : App issues If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength: •...

  • Page 234: Gmail Problems

    Fix issues : App issues Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app. If you can open the app, touch or >...

  • Page 235: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 236: Reset Phone

    Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 237: Get More Help

    Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 238 Fix issues : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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