Chapter 2 - Maintenance And Troubleshooting; Software Upgrade Procedure; Directory Database Maintenance; Back Up Database - Toshiba CIX Installation Manual

Maintenance and Troubleshooting
This chapter explains how to perform software upgrades. It also provides basic maintenance
procedures for the Strata CIX Attendant Directory Database.

Software Upgrade Procedure

This procedure is the same a fresh installation. Follow the steps listed under
Console Software" on page
If there is an existing earlier version of CIX Attendant software on the target machine, the installer
removes the old and installs the new software version onto the target machine. (This even
includes installing an IP version over a DKT version.)
If there is an existing software that is the same version as the release version, the installer prompts
you to Remove or Cancel the installed software.
• If you select Cancel, the installer halts the process without changing the existing installed
software.
• If you select OK, the installer removes the currently installed CIX Attendant software from the
target machine and installs the new version.
• An upgrade maintains the directory database and all custom parameters.

Directory Database Maintenance

Back Up Database

Backing up the current database is a recommended prior to upgrading the CIX Attendant Console
software or when removing the database.
1. Select Start > Programs > Strata CIX Attendant >
CIX Attendant Database Utility.
2. Click the Backup button (shown right).
3. Select or enter the target folder where you want to
store the backup file, then click OK. Remember this
folder so you can specify its name when you wish to
restore the database.
When the back up is done, the Status line shows
"Database Backup Complete." "Pcatt.bak" is the
backup file; however, you generally won't need to
refer to this file.
4. Click on Exit when done.
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