Nokia IP1220 Installation Manual page 117

All manuals and user guides at all-guides.com
General Troubleshooting Information
Problem NIC or ADP module is not installed correctly.
Solution Remove the NIC or ADP module and reinstall it. Ensure that you can tighten the
retaining screws on both sides of any NIC.
Do Not See Interfaces that Should be Present
Problem Local IP1200 Series ports do not appear.
Solution Your NIC module might be defective. Contact the appropriate Nokia customer
support site as listed in "Nokia Contact Information" on page 3.
Note
The problem could be with the interface slot. Try installing the NIC in another slot.
Common Ethernet Problems—Connectivity with Attached Device
Problem No link light.
Solution You might have used the wrong cable. Use a crossover cable between the IP1200
Series and a host, and a straight-through cable between an appliance and a hub.
Problem Solid activity LED.
Solution You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps).
Problem Port not enabled.
Solution Verify from the Interface page in Nokia Network Voyager that the interface port is
configured as active.
Problem High collision rate on the hub.
Solution Disconnect connections one at a time until the problem is localized to one computer
and troubleshoot further.
Appliance Does Not Recognize New Memory Configuration
Problem The DIMMs are not properly seated in DIMM sockets.
Solution Repeat memory installation procedures. Make sure DIMMs are fully seated in
sockets. Be sure DIMMs click into place. Make sure DIMMs are seated in adjacent slots J5/J6
and/or J7/J8.
IP1220 and IP1260 Security Platforms Installation Guide 117