Chapter 8: Troubleshooting - Dell Active Pen User Manual

NOTE: You can only use your PN5122W with selected Dell laptops. For a list of supported laptops, see www.dell.com.
Table 3. Dell Active Pen troubleshooting
Problems
Pen cannot write or draw.
Pen cannot connect with Dell Peripheral
Manager (DPeM).
Default functions for the barrel buttons
do not work.
Pen skin peels off.
12 Troubleshooting
Possible causes
Unsupported laptop.
Battery is fully drained.
DPeM pairing was not successful.
The default function is changed or
overwritten.
Alcohol based liquid may damage the pen
skin.
Unsuitable stock and operating
temperature and humidity may damage
the pen body.
Troubleshooting
Possible solutions
Pen works only with supported Dell
laptops.
Replace the AAAA battery.
Launch DPeM, click the '+' mark on the
top right corner, click on Pen mark.
Tap the screen with the pen tip of your
pen to connect the pen with DPeM.
Launch DPeM to check the function
assignment of the barrel buttons.
Avoid using alcohol based cleaner or
sanitiser on the pen directly.
Refer to Specifications to find more
information on the stocking and
operating specifications of the pen.
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