HP Compaq dx2390 Troubleshooting Manual
Microtower models business pcs
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Also See for Compaq dx2390:
- Quickspecs (52 pages) ,
- Support list (34 pages) ,
- Quick start manual (22 pages)
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Summary of Contents for HP Compaq dx2390
- Page 1 Troubleshooting Guide - dx2390, dx2400, and dx2450 Microtower Models HP Compaq Business PCs...
- Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.
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Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book ENWW...
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Page 5: Table Of Contents
Status Tab ... 3 Log Tab ... 4 Help Tab ... 4 Saving and Printing Information in HP Insight Diagnostics ... 4 Downloading the Latest Version of HP Insight Diagnostics ... 5 Protecting the Software ... 5 HP Backup and Recovery Manager ... 6 2 Troubleshooting Safety and Comfort ... - Page 6 ENWW...
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Page 7: Computer Diagnostic Features
Third party devices may not be detected by HP Insight Diagnostics. Accessing HP Insight Diagnostics To access HP Insight Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility. It can also be downloaded from http://www.hp.com. See... -
Page 8: Survey Tab
It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed. -
Page 9: Status Tab
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab. ENWW HP Insight Diagnostics... -
Page 10: Log Tab
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will Chapter 1 Computer Diagnostic Features... -
Page 11: Downloading The Latest Version Of Hp Insight Diagnostics
Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. Click Save in the bottom right corner of the screen. -
Page 12: Hp Backup And Recovery Manager
Manager Manual. NOTE: You can order a Recovery Disc Set from HP by calling the HP support center. Go to the following Web site, select your region, and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your region. -
Page 13: Troubleshooting
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to... -
Page 14: Helpful Hints
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. - Page 15 ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
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Page 16: Solving General Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Computer will not turn on. - Page 17 Computer date and time display is incorrect. Cause RTC (real-time clock) battery may need to be replaced. NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery. Cursor will not move using the arrow keys on the keypad. Cause Num Lock key may be on.
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Page 18: Chapter 2 Troubleshooting
Poor performance is experienced. Cause Some software applications, especially games, are stressful on the graphics subsystem Cause unknown. Blank screen (no video). Cause Monitor is not turned on and the monitor light is not on. The cable connections are not correct. You may have a screen blanking utility installed or energy saver features are enabled. -
Page 19: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, the Windows operating system automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. -
Page 20: Interpreting Post Audible Codes
Interpreting POST Audible Codes This section covers the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 21: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.