HP Compaq Presario,Presario 7895 Supplementary Manual page 59

If you ever need answers to your computing problems, Compaq Remote Support
allows you to connect directly to a support technician using your computer modem.
These technicians can remotely diagnose and cure most of your computer
problems. You can watch your monitor and talk directly to the service technician
on the telephone while they are resolving your issue.
To use Compaq Remote Support, complete the following steps:
When you experience a problem not addressed in this guide, call the Compaq
1.
Customer Support number for your region. The number is listed in the Compaq
Warranty Statement or the Service and Support Card that came with your
computer.
The service representative will ask you to double-click the Compaq Support
2.
icon from the Windows desktop.
Click the Compaq Remote Support
3.
will display explaining the Compaq Remote Support application.
Click the OK button. The message, "Compaq Remote Support is waiting for a
4.
call," displays and explains that the Compaq Support technician is dialing into
your computer.
icon. A Compaq/Carbon Copy banner
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