Customer Responsibilities - HP Compaq Presario,Presario S5100 Support Manual

YOU MAY HAVE ADDITIONAL STATUTORY RIGHTS
AGAINST THE SELLER BASED ON YOUR PURCHASE
AGREEMENT. THOSE RIGHTS ARE NOT IN ANY
WAY AFFECTED BY THIS COMPAQ LIMITED
WARRANTY.

Customer Responsibilities

You may be required to run Compaq-supplied
diagnostic programmes before a Hardware repair is
scheduled or a replacement part is dispatched. After the
troubleshooting, if no Hardware defect is detected, the
service will be charged at Compaq's standard rates.
You are responsible for the security of your own
proprietary and confidential information and for
maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or
programmes.
You should back up all data on your system before
calling the Compaq Customer Support Centre for repair.
In case of pickup for Compaq Repair Centre, you must
remove all added accessories and package the defective
unit in the original box.
Obtaining Hardware Warranty Repair
Service
For the duration of the hardware warranty, hardware
repair service includes Customer-replaceable parts and
Carry-in services, as described below. To obtain
hardware warranty service, you need to call one of the
referrals at one of the telephone numbers listed on the
Contact Numbers page in this guide or take your
Compaq Presario to an authorised service provider. You
must be prepared to supply proof of purchase.
Customer-replaceable Parts Service
If available in your area, some customer-replaceable
parts may be serviced through expedited part shipment.
Compaq will send you the relevant part along with
written instructions on how to replace the defective
component. If necessary, Compaq will provide you with
telephone assistance. Defective parts and units must be
returned to Compaq within 30 days. Compaq may ask
for a credit card as collateral for the more expensive
parts (such as monitors) and will charge you for the
retail price of the part if the defective part or unit is not
returned within 30 days.
Carry-in Services
Hardware service during the hardware warranty period
can be obtained in returning your PC to a Compaq
Presario PC authorised service provider.
Below is the name and address of the Compaq entity
responsible for the performance of this Compaq Limited
Warranty in your country/region:
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
GB-Berks RG12 1HN
Republic of Ireland
Hewlett-Packard Ireland Ltd.
30 Herbert Street
IRL-Dublin 2
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO
THE COMPAQ SOFTWARE LICENSE TERMS SET
FORTH ON THE FIRST PAGE; USING THE
SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOU MAY RETURN THE
SOFTWARE FOR A FULL REFUND. IF THE
SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.
The Compaq Software Product License Agreement will
govern all Software that is provided to you with the
®
exception of Microsoft software. Microsoft products are
licensed to you under the Microsoft End User License
Agreement (EULA) contained in the Microsoft
documentation online.
Protect Your Investment
You can upgrade your standard factory warranty for an
additional two years. For more information, please visit
our Web site at http://carepaq.emea.compaq.com or call
Compaq Support.
5