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HP Vectra Vli 8SF Supplementary Manual

Troubleshooting and upgrade guide
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  • Page 1 Corporate PCs English 1 www.hp.com/go/vectrasupport...
  • Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Care Of Equipment

    PC, or to HP so they can either be recycled or disposed of in a sound way. Returned used batteries will be accepted free of charge.

  • Page 4: Which Vectra Pc Do You Have

    Which Vectra PC Do You Have? Before connecting to HP’s web site or phoning your support organization, look at the identification label on the side of your PC. It will tell you the series and model of your Vectra PC.

  • Page 5: Table Of Contents

    1 Troubleshooting Your PC Troubleshooting With HP Hardware Diagnostics ....10 Getting Online Support for Troubleshooting ....11 Documentation For Your PC .
  • Page 6 HP Setup Program ........
  • Page 7 Hewlett-Packard Support and Information Services ... . 40 Collecting Information on Your PC Before Contacting Support ..2 How to Install or Replace Accessories In Your PC Before Starting .
  • Page 8 Setting the User Password ........Hardware Monitoring with HP TopTools .....

  • Page 9: Troubleshooting Your Pc

    Troubleshooting Your PC This chapter can help you solve problems you may have when using your PC. Do not hesitate to use the HP DiagTools Hardware Diagnostics utility (described on page 10). DiagTools can help you to quickly diagnose hardware problems for a speedy recovery.

  • Page 10: Troubleshooting With Hp Hardware Diagnostics

    • they can solve any problems quickly and effectively. For more information about this utility, refer to the Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format. Where Can I Get DiagTools is on the Diagnostics & Recovery CD-ROM that came with DiagTools? your PC.

  • Page 11: Getting Online Support For Troubleshooting

    For HP’s support web site, connect to: www.hp.com/go/vectrasupport Documentation For Your PC You can download documentation for your PC free of charge from HP’s support web site. The documents provided are in Adobe Acrobat (PDF) format. The available documents include: User’s Guide—describes how to set up your PC for the first time and...

  • Page 12: Troubleshooting Orientation Table

    1 Troubleshooting Your PC Troubleshooting Orientation Table Troubleshooting Orientation Table Symptom PC does not start. No power. PC’s power indicator light works but No display. monitor remains blank. The display’s resolution is wrong. Wrong resolution settings. An error message/code appears when Power-On-Self-Test has the PC is switched on.

  • Page 13: If There Is No Power

    Contact HP Support or your authorized dealer. Replace the power supply unit by a known working power supply from the same model of PC. If the PC starts, contact HP Support or your authorized dealer, the power supply unit might need replacing.

  • Page 14: If There Is A Beep Code During Boot

    - - — - - - - - 2-1-2-3 - - - - - - - — 2-2-3-1 — - - Non-HP memory modules are not supported. Only HP memory modules should be used. Description Recommended Action BIOS ROM check-sum failure Inform HP support/HP reseller that system board is defective.

  • Page 15: If Your Monitor Is Not Working Properly

    Remove the PC’s cover. Install a known working system board from the same model of PC. Reconnect the power cord. If the monitor works, inform HP Support or your authorized dealer that the system board is defective. • Windows NT 4.0:...

  • Page 16: If There Is A Memory Test Error

    PC’s Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer Disconnect the power cord. Remove the PC’s cover. Check the memory modules are correctly installed, of the correct type and in the correct sockets (refer to page 45).

  • Page 17: If There Is A Keyboard Or Mouse Test Error

    If There Is a Keyboard or Mouse Test Error Problem Check that... POST displays a The keyboard and mouse cables are keyboard or mouse test correctly connected. error. The keyboard is clean and no keys are stuck down. The mouse is clean. If the PC boots but you still have a problem...

  • Page 18: If There Is A Floppy Disk Drive Test Error

    The drive is working. The system board and riser card are working. If the problem persists, contact HP Support or your authorized dealer Switch the PC OFF then ON. When the Vectra logo appears, press the Check the floppy disk drive is enabled.

  • Page 19: If There Is A Hard Disk Or Cd-Rom Drive Test Error

    The system board and riser card are working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a Hard Disk or CD-ROM Drive Test Error Switch the PC OFF then ON.

  • Page 20: If There Is A Cmos Test Error

    PC’s Basic Input Output System (BIOS). The system board is working. If the problem persists, contact HP Support or your authorized dealer Disconnect the power cord. Remove the PC’s cover. Check the power connector is correctly attached to the riser card.

  • Page 21: If There Is A Serial/Parallel Port Connection Test Error

    If the PC still has a problem... Run DiagTools. The system board is working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a Serial/Parallel Port Connection Test Error Switch the PC OFF then ON.

  • Page 22: Other Configuration Problems

    Verify that the Setup program settings are correct. Create a bootable floppy to update your PC’s BIOS. Refer to page 31. Download the latest drivers from HP Support Web: www.hp.com/go/vectrasupport Use your operating system’s System Tools to defragment your hard disk or perform ScanDisk.

  • Page 23: If You Cannot Turn Off Your Pc

    If You Cannot Turn Off Your PC Problem PC makes a buzzing or Whether the PC is in a suspend/sleep beeping sound when you mode, in which case a “power off” could press the power button. cause a loss of information/data. PC does not make a That you have saved all data and exited buzzing or beeping sound...

  • Page 24: If You Have Forgotten Your Password

    1 Troubleshooting Your PC If You Have Forgotten Your Password If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the Setup program. Problem You have forgotten the User password. You have forgotten the Administrator password.

  • Page 25: If There Is A Lan Problem

    Check that the Power On Network Interface is enabled in the Setup program’s Power menu. There is no Wake On LAN connector on the system board. This HP PC does not support Wake On LAN with LAN accessory boards. Check that: The Integrated Network Interface is disabled in the Setup program’s Advanced...

  • Page 26: If There Is An Irq Problem

    There are no bent connector pins. You have installed the correct drivers (refer to the board manufacturer’s web site). The relevant fields in the HP Setup program are correctly set. The software installation steps have been followed correctly. • Check that you have followed the installation instructions provided with the accessory board.

  • Page 27: If Your Pc Has An Audio (Sound) Problem

    If Your PC Has an Audio (Sound) Problem Problem No sound when Check that the speakers and headphones are connected correctly. running any Check that the integrated audio interface is enabled in the Advanced applications. Integrated Audio Interface menu of your PC’s Setup program. Check that the audio driver has been installed (under some operating systems, a speaker icon will appear in the bottom right-hand corner of your screen if the driver is installed).

  • Page 28: If Your Pc Has A Software Problem

    1 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem Problem • Power indicator light is Refer to the application software documentation and/or the operating system illuminated, but some documentation for guidance. software won’t run.

  • Page 29: If You Have Problems Using The Euro Symbol

    If you Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. Only the latest Operating Systems, such as Microsoft Windows 98, •...

  • Page 30: Recovering Hard Disk Contents

    Recovery CD-ROM supplied with your PC. You can recover, for example: Windows 95 or Windows NT 4.0 & Service Pack. • Any HP-supplied drivers (for example, video, IDE and LAN). • Any HP-designed manageability applications (for example, • HP TopTools and HP DiagTools).

  • Page 31: Changing The Hard Disk

    Updating (flashing) your BIOS is a simple procedure that involves booting your PC from a floppy disk containing the new BIOS. The latest BIOS for your PC along with instructions on updating can be downloaded from HP’s Support Web site at: www.hp.com/go/vectrasupport Recovering from a BIOS Update Failure Although the BIOS update (flashing) process is very well protected, there is always the possibility of a failure.
  • Page 32 1 Troubleshooting Your PC BIOS Problems 4 Remove the PC’s cover and set system board switch 2 (BIOS Crisis Recovery) to ON. 5 Replace the PC’s cover and insert the floppy disk into the floppy drive. 6 Power on the PC to flash the BIOS. When this process is complete, you will hear a long beep.

  • Page 33: Hp Setup Program

    While the Vectra logo appears on your display, press Esc. This will take Summary Screen you to the HP Summary Screen. The Summary Screen will appear for only a short time. To retain the screen indefinitely (until you decide to leave it), press the Pause key.

  • Page 34: Device Boot Order

    1 Troubleshooting Your PC HP Setup Program Device Boot Order Boot Menu for the Current Startup Only The current startup Boot menu gives the order of devices which the PC attempts to start or “boot” from (for example, the floppy drive first, the CD-ROM drive second, the hard disk drive third, and lastly the network).

  • Page 35: More Troubleshooting For Drives

    More Troubleshooting for Drives This section provides more information on how to solve problems with your disk drives. WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings.

  • Page 36: If Your Hard Disk Does Not Work

    (refer to Drive Connectors, on page 46). Check that the hard disk drive has been • Hardware Protection HP Setup program, accessed by pressing an option in the Setup program that lets you disable or enable boot on hard disk drive (refer to the Security Check that the hard disk drive has been detected (refer to the •...

  • Page 37: If The Cd-Rom Drive Has A Problem

    2 Check that a CD-ROM is inserted in the drive. 3 Check that the drive’s lens is not dirty or damaged. Verify that the drive is declared in the HP Setup program ( • ), accessed by pressing IDE Devices Verify that the •...
  • Page 38 1 Troubleshooting Your PC More Troubleshooting for Drives Care and Cleaning CAUTION To avoid damaging the drive’s lens, do not apply pressure in the lens area. 1 If there are small particles on the drive’s lens, use a manual air blower to gently remove it.
  • Page 39 CD-ROM Drive Door Does Not Open If you have difficulty removing a CD-ROM from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM using the manual eject button: 1 With a thin, solid rod, such as the end of a paper clip, push the CD-ROM drive’s manual eject button.

  • Page 40: Hewlett-Packard Support And Information Services

    1 Troubleshooting Your PC Hewlett-Packard Support and Information Services Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below.

  • Page 41: How To Install Or Replace Accessories In Your Pc

    Accessories In Your PC This chapter explains in detail how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. For information about supported accessories, refer to HP’s web site www.hp.com/go/vectraaccessories Expandability: Slim Front Access Shelf...

  • Page 42: Before Starting

    2 How to Install or Replace Accessories In Your PC Before Starting Before Starting Read this section before replacing any components. WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunication network.

  • Page 43: Removing And Replacing The Cover & Front Panel

    Removing and Replacing the Cover & Front Panel Removing the Cover Before removing the cover, switch off the monitor and PC, disconnect all power cords and any telecommunication cables. If necessary, unlock the cover at the rear of the PC. 1 Unfasten the thumb screw at the rear of the PC, open the rear latches and slide the cover backwards to remove it.

  • Page 44: The Label Inside Your Pc

    2 How to Install or Replace Accessories In Your PC The Label Inside Your PC The Label Inside Your PC Your PC contains a label that can be used as a simplified guide to help you install accessories and replace components. Shows how to remove the system board Shows how to...

  • Page 45: Upgrading The Main Memory

    Upgrading the Main Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Hold the accessory by the edges, being careful not to touch the components or connectors.

  • Page 46: Upgrading Mass Storage Devices

    Slim CD-ROM drive connection Power Connectors NOTE There is no separate power connector for the Slim CD-ROM drive. Number in Desktop Hard disk drive Floppy disk drive Hard disk drive connection...
  • Page 47 Which IDE Data There are three data cables inside your PC. Two of these are for IDE Connectors to Use devices. An IDE (Integrated Drive Electronics) hard disk drive cable. • A second IDE drive cable that supports a single slim IDE device. If •...

  • Page 48: Upgrading The Hard Disk Drive

    2 How to Install or Replace Accessories In Your PC Upgrading Mass Storage Devices Upgrading the Hard Disk Drive CAUTION Handle the hard disk drive with care. Avoid shocks and violent movement as this can cause damage to the hard disk drive’s internal components. Make sure that you back up your files before you install a hard disk drive.
  • Page 49 To reinstall operating system and HP drivers, use the Diagnostics & Recovery CD-ROM provided with the PC. In addition, you can find the most up-to-date versions of HP drivers on HP’s Web site at: www.hp.com/go/vectrasupport 2 How to Install or Replace Accessories In Your PC...

  • Page 50: Upgrading Removable Media

    2 How to Install or Replace Accessories In Your PC Upgrading Mass Storage Devices Upgrading Removable Media WARNING To avoid electric shock and harm to your eyes by laser light, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit.
  • Page 51 6 Replace the drive tray. 7 Attach drive’s connector. 8 Replace the cover (described in this chapter). 9 Verify the new configuration by checking the HP Summary Screen. To access the HP Summary Screen, press appears during startup. 2 How to Install or Replace Accessories In Your PC...
  • Page 52 2 How to Install or Replace Accessories In Your PC Upgrading Mass Storage Devices Floppy Disk Drive 1 Remove the computer’s cover (described in this chapter). 2 Remove all drive connectors. Floppy drive Hard drive 3 Press the retaining clip on top of the drive tray and slide it backwards to remove it.
  • Page 53 To enter the Setup program, press during startup. A newly installed CD-ROM may require that you install an appropriate device driver. Refer to your operating system documentation for details. You can obtain the latest drivers from HP’s Web site at: www.hp.com/go/vectrasupport...

  • Page 54: Installing Accessory Boards

    2 How to Install or Replace Accessories In Your PC Installing Accessory Boards Installing Accessory Boards Accessory Board Slots The PC has two accessory board slots. NOTE Only use XT format accessory boards (width less than 10.4 cm or 4.09 inches) that are less than 17.6 cm (6.9-inches) in length.

  • Page 55: Installing An Accessory Board

    2 How to Install or Replace Accessories In Your PC Installing Accessory Boards Installing an Accessory Board NOTE Only use XT format accessory boards (width less than 10.4 cm or 4.09 inches) that are less than 17.6 cm (6.9-inches) in length. 1 Remove the computer’s cover (described in this chapter).

  • Page 56: Configuring Accessory Boards With Plug And Play

    2 How to Install or Replace Accessories In Your PC Installing Accessory Boards Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. Your PC has configurable support for Plug and Play in the BIOS.

  • Page 57: Configuring Non-Plug And Play Isa Accessory Boards

    Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play, you will need to configure the board before your PC can use it. For instructions about configuring the board, refer to the documentation that came with the board.

  • Page 58: Changing The Battery

    PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge.

  • Page 59: Installing A Security Cable

    2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP. Contact your reseller for more information.
  • Page 60 2 How to Install or Replace Accessories In Your PC Installing a Security Cable...

  • Page 61: Security And Manageability Features

    Security and Manageability Features This chapter explains how to use the security features of your PC, such as passwords and hardware monitoring.

  • Page 62: Setting Passwords

    3 Security and Manageability Features Setting Passwords Setting Passwords Your PC has two types of passwords: BIOS passwords. • You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program.

  • Page 63: Setting The Administrator Password

    Setting the Administrator Password Set the Administrator password to protect the PC’s configuration in Setup. An Administrator password can provide a power-on password prompt to prevent your PC being started or used in your absence. If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.

  • Page 64: Setting The User Password

    3 Security and Manageability Features Setting Passwords Setting the User Password A User password can only be set if an Administrator password has already been set. The User Password provides these security features: automatic lock at startup to enable remote management, but prevent •...

  • Page 65: Hardware Monitoring With Hp Toptools

    PCs whose drivers are being updated must have TopTools for Desktops 4.0 agent or higher installed. HP TopTools is provided on preloaded Windows 95 and Windows NT 4.0 models. It is also available free of charge on the HP Web site at www.hp.com/go/manageability To start TopTools or to consult the TopTools online help in Windows NT 4.0 or Windows 95, click the...

  • Page 66: Master Pass Key System

    The Master Pass Key System is an accessory that enables a system administrator to open all machines in an installed base with a single key. The Master Pass Key System can be purchased from any authorized HP reseller. For more information, refer to HP’s Support web site at www.hp.com/go/vectraaccessories...

  • Page 67: Technical Information

    Technical Information...

  • Page 68: System Board Switches

    BIOS Crisis Should normally be kept in the OFF position. Used in case of Recovery power loss during BIOS update. Refer to flash.txt in the BIOS package downloadable from the HP Web site. Keyboard ON = enabled (default) power-on: OFF = disabled...
  • Page 69 With Celeron Processor Switch 6- 9 Even though the Celeron processor’s speed settings are automatic, HP recommends that you set the system board switches to the appropriate settings. Switch function: Reserved Do not use - OFF (default) BIOS Crisis Should normally be kept in the OFF position. Used in case of Recovery power loss during BIOS update.

  • Page 70: Irqs, Dmas, And I/O Addresses Used By Your Pc

    4 Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC The IRQ, DMA, and I/O address mappings shown here are for a PC with a basic configuration.

  • Page 71: Power Consumption

    I/O Addresses 96h - 97h HP reserved used by PC 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh (and 3A8h) parallel port 2E8h - 2EFh serial port 2F8h - 2FFh serial port...

  • Page 72: Physical Characteristics

    Operating Operating with HDD access Operating with CD-ROM access Operating with FDD access For more information, refer to HP’s Support web site at www.hp.com/go/vectrasupport Description 7.54 kg (16.5 pounds) 37 cm (W) by 9.5 cm (H) by 39 cm (D) (14.6 inches by 3.7 inches by 15.4 inches).

  • Page 74: Troubleshooting Quick Reference

    Run the HP DiagTools software to analyze the problem Run the HP Setup program to correct the configuration problem Check memory modules are of the correct type, HP-supported and in the correct sockets Check power cord is correctly connected...

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