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NEC N8800-184F Maintenance Manual

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NEC Express Server
Express5800 Series
Express5800/R320d-E4
Model Number: N8800-184F, EXP320P
Express5800/R320d-M4
Model Number: N8800-185F, EXP320Q
Maintenance Guide (VMware 5.5)
Chapter 1 Maintenance
Chapter 2 Configuring and Upgrading the System
Chapter 3 Useful Features
30.104.03-104.02
December 2014
© NEC Corporation 2014

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Summary of Contents for NEC N8800-184F

  • Page 1 NEC Express Server Express5800 Series Express5800/R320d-E4 Model Number: N8800-184F, EXP320P Express5800/R320d-M4 Model Number: N8800-185F, EXP320Q Maintenance Guide (VMware 5.5) Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features 30.104.03-104.02 December 2014 © NEC Corporation 2014...

  • Page 2: Documents For This Product

    Upgrading the System hardware Chapter 3: Useful Features Useful features and the detail of system BIOS settings, SAS Configuration Utility, and EXPRESSBUILDER Other documents Provides the detail of NEC ESMPRO and the other features. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

  • Page 3: Table Of Contents

    Contents Contents Documents for This Product ..........................2 Contents ................................ 3 Notations Used in This Document ........................7 Notations used in the text ........................7 Optical disk drives ..........................7 Hard disk drives ............................. 7 Removable media ..........................7 POST ..............................7 ..............................
  • Page 4 Collection of System Information .....................63 Collecting Memory Dump ........................64 Troubleshooting ............................66 Upon Power On to the End of POST ....................67 Problems with NEC EXPRESSBUILDER ..................68 Upon Installing VMware ESXi and the ft control software ..............69 When ESXi is Started ........................70 When Failure Occurs ........................71 Problems with Internal Devices and Other Hardware ...............72...
  • Page 5 Contents Chapter 2 Configuring and Upgrading the System ..................89 ftSys Management Appliance ........................90 Overview ............................90 Steps for Accessing ftSys Management Appliance ................91 Precautions for Using ftSys Management Appliance ................91 Disk Operations ............................93 Operable disk configuration......................93 esxcli Command Syntax .........................96 Confirm Hard Disk Drives status......................96 Replacing a hard disk drive ......................97 2.4.1 Identifying a failing disk .......................97 2.4.2 Restoring the redundant configuration manually ..............98...
  • Page 6 Starting EXPRESSBUILDER ......................192 Menu of EXPRESSBUILDER ......................192 Utilities Provided by EXPRESSBUILDER ..................194 EXPRESSSCOPE Engine 3 ........................195 NEC ESMPRO ............................196 NEC ESMPRO Agent ........................196 NEC ESMPRO Manager ....................... 196 Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

  • Page 7: Notations Used In This Document

    Notations Used in This Document Notations Used in This Document Notations used in the text In addition to safety-related symbols urging caution, 3 other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling the hardware or operating software.

  • Page 8: Trademarks

    Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation. Microsoft, Windows, Windows Server, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. AT is a registered trademark of International Business Machines Corporation of the United States and other countries.

  • Page 9: Regulatory Notices

    BSMI Statement Korean KC Standards Registration NO. : KCC-REM-NEC-EXP320Q Basic Model Number : EXP320Q Trade Name or Registrant : NEC CORPORATION Equipment Name : FT Server Manufacturer : NEC CORPORATION Turkish RoHS information relevant for Turkish market EEE Yönetmeliğine Uygundur.
  • Page 10 Regulatory Notices Japan <本装置の利用目的について> 本製品は、高速処理が可能であるため、高性能コンピュータの平和的利用に関する日本政 府の指導対象になっております。 ご使用に際しましては、下記の点につきご注意いただけますよう、よろしくお願いいたし ます。 本製品は不法侵入、盗難等の危険がない場所に設置してください。 パスワード等により適切なアクセス管理をお願いいたします。 大量破壊兵器およびミサイルの開発、ならびに製造等に関わる不正なアクセスが行われる おそれがある場合には、事前に弊社相談窓口までご連絡ください。 不正使用が発覚した場合には、速やかに弊社相談窓口までご連絡ください。 弊社相談窓口 ファーストコンタクトセンター 電話番号 03-3455-5800 注 意 この装置は、クラスＡ情報技術装置です。この装置を家庭環境で使用すると電波妨害を引 き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されること があります。 VCCI-A 高調波適合品 この装置は、高調波電流規格 JIS C 61000-3-2 適合品です。 ：JIS C 61000-3-2 適合品とは、日本工業規格「電磁両立性－第 3-2 部：限度値－高調波電流発生限度値（1 相 当たりの入力電流が 20A 以下の機器）」に基づき、商用電力系統の高調波環境目標レベルに適合して設計・製 造した製品です。 回線への接続について...
  • Page 11 Regulatory Notices the Ukraine English Declaration of Conformity with the requirements of Technical Regulation on the Restriction Of the use of certain Hazardous Substances in Electrical and Electronic Equipment (adopted by Order №1057 of Cabinet of Ministers of Ukraine) The Product is in conformity with the requirements of Technical Regulation on the Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment (TR on RoHS).
  • Page 12 Regulatory Notices Декларация о Соответствии Russian Требованиям Технического Регламента об Ограничении Использования некоторых Вредных Веществ в электрическом и электронном оборудовании (утверждённого Постановлением №1057 Кабинета Министров Украины) Изделие соответствует требованиям Технического Регламента об Ограничении Использования некоторых Вредных Веществ в электрическом и электронном оборудовании...

  • Page 13: Warnings And Additions To This Document

    The contents of this document may change without prior notice. Do not make copies or alter the document content without permission from NEC Corporation. Every effort has been made to ensure the completeness of this document. However, if you have any concerns, or discover errors or omissions, please contact your retailer.

  • Page 14: Chapter 1 Maintenance

    NEC Express5800 Series Express5800/R320d-E4, R320d-M4 Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Transfer, Relocation, and Disposal Describes how to transfer this server to a third party. Also describes how to dispose, move and store this server.
  • Page 15 Chapter 1 Maintenance 10. System Diagnostics Describes the system diagnostics of this server. 11. Offline Tools Describes tools for preventive maintenance of this product. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

  • Page 16: Transfer, Relocation, And Disposal

    Important NEC assumes no liability for data leakage should the product be transferred to a third party without erasing the data. Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the operating system.

  • Page 17: Disposal Of The Server And Consumables

    • Some components including fans, batteries, and the optical disk drive work for a limited period of time and require replacement. For stable operation of the server, NEC recommends you regularly replace these components. Contact your sales representative for information on replacement or the lifetime of components.

  • Page 18: Relocation And Storage

    Chapter 1 Maintenance 1. Transfer, Relocation, and Disposal Relocation and Storage Follow the steps below when you move or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety precautions in Precautions for Use in "User’s Guide".
  • Page 19 Chapter 1 Maintenance 1. Transfer, Relocation, and Disposal Important If this server and internal optional devices are suddenly moved from a cold place to a warm place, condensation will occur and cause malfunctions and failures when these are used in such state. Wait for a sufficient period of time before using the server and other components in the operating environment.

  • Page 20: Daily Maintenance

    NEC recommends that you back up data for a rainy day before applying the latest update. Checking Alerts Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are detected on the monitored server and that no alerts have been issued. Example image of NEC ESMPRO Manager...

  • Page 21: Checking Status Led

    Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED Check LED indication when: • Power on the server and while the server is running. • Before shutting down the server. LEDs to be checked: LEDs located at front of the server LEDs on hard disk drives installed in 2.5-inch hard disk drive bay Slot 1 Slot 3...

  • Page 22: Making Backup Copies

    Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.

  • Page 23: Cleaning The Server

    Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces: Important • To avoid altering the material and color of the server, do not use volatile solvents such as thinner or benzene to clean the server.

  • Page 24: Cleaning Tape Drive

    Chapter 1 Maintenance 2. Daily Maintenance 2.5.2 Cleaning Tape Drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically clean the tape drive with the designated cleaning tape. For the cleaning interval and method, the estimated usable period and lifetime of the tape cartridge, refer to the instructions attached to the tape drive.

  • Page 25: User Support

    User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: Check if the power cord and cables to other products are properly connected.

  • Page 26: Maintenance Of Express5800/Ft Series

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Maintenance of Express5800/ft series For Express5800/ft server maintenance tasks, use the /opt/ft/bin/ftsmaint command on console of ftSys Management Appliance. For information about using the ftsmaint command and using device path enumeration to manage specific devices in your system, see the following sections: 4.1 ftsmaint Command 4.2 Device Path Enumeration 4.3 ftsmaint Examples...

  • Page 27: Start/Stop The Component

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.1.2 Start/stop the component ftsmaint bringDown path This command removes from service the CPU module, I/O module, or internal disk specified by path. No other devices are supported. When you bring down a device, the effect on the system is the same as physically removing it.

  • Page 28: Dump Collection

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.1.5 Dump collection ftsmaint dump path This command generates a dump of the CPU module specified in the path argument. The dumps for the ESXi host are saved in /var/core/vmkernel-zdump-MMDDYY.HH:mm.n. * MMDDYY denotes the created date, and HH:mm.n denotes the created time. * It may take certain time to create dump data file.

  • Page 29: Device Path Enumeration

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Device Path Enumeration Some subsystems and components of the server system are addressable by device path IDs. Device path IDs uniquely identify the devices in the server system. Table 1 lists the device path IDs for devices in the server system. In Table 1, IDs in the format **:nn.n (for example, 7c:00.0) indicate PCI bus, slot, and function.
  • Page 30 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Figure 1 and Figure 2 show the locations of the major enumerated devices. Figure 1. Locations of Major Enumerated Devices (Front View) 11 10 13 12 15 14 17 16 Callout Device Device ID Physical Label CPU/IO Module 0 (CPU-0, I/O-10)
  • Page 31 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Figure 2. Locations of Major Enumerated Devices (Rear View) Callout Device Device ID I/O module 0 PCI Slot 1 10/1 I/O module 0 PCI Slot 2 10/2 I/O module 0 PCI Slot 3 10/3 I/O module 0 PCI Slot 4 10/4...

  • Page 32: Ftsmaint Examples

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series ftsmaint Examples The following sections provide examples of how to use the ftsmaint command. 4.3.1 Displaying System Status To display the status of the fault-tolerant devices and subsystems in your server system, use the following command: # /opt/ft/bin/ftsmaint ls Example 1 shows typical output for this command.
  • Page 33 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 10/40/5 Disk Drive ONLINE DUPLEX A342 10/40/6 Disk Drive ONLINE DUPLEX A468 10/70 2x PCI-E2(X8) Riser Card 10/120 Baseboard Management Ctlr ONLINE DUPLEX 10/130 BB Rear Temp#0 Sensor NORMAL Combined CPU/IO ONLINE DUPLEX 11/1 MISSING EMPTY 11/2...

  • Page 34: Displaying The Status Of A Single System Component

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.3.2 Displaying the Status of a Single System Component Before you remove a component that is duplexed for fault tolerance, verify that it is not in a simplex state. To verify the state of a component, type a command in the following format: # /opt/ft/bin/ftsmaint ls path For path, specify the correct device ID for the component, as listed in Table 1.

  • Page 35: Bringing System Components Down And Up

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series In Example 3, the disk in the I/O module 1 is listed as having a State of ONLINE and an Op State of DUPLEX. Example 3. Viewing the State of Disk 11/40/1 # ftsmaint ls 11/40/1 H/W Path : 11/40/1...

  • Page 36: Stopping And Starting The Internal Disk Controller

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.3.4 Stopping and Starting the Internal Disk Controller To stop the internal disk controller, use the ftsmaint command as well. For example, use the following command to stop the disk drive 1 of internal disk controller. # /opt/ft/bin/ftsmaint bringDown 11/40/1 Completed bringDown on the device at path 11/40/1.

  • Page 37: Dump Collection

    /opt/ft/firmware/bmc/2700_4700_6400 Tips See Chapter 2 (1.1.2 Installing NEC ESMPRO Agent) in Installation Guide for how to mount/unmount ft control software Install DVD. 3. Run the following command to check the State shows "ONLINE" and Op State shows "DUPLEX" for I/O modules 0 and 1.
  • Page 38 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4. Run the following command to check the State shows "ONLINE" and Op State shows "DUPLEX" for BMCs of I/O modules 0 and 1. # /opt/ft/bin/ftsmaint ls 10/120 H/W Path : 10/120 State : ONLINE Op State...

  • Page 39: Updating Bios

    # cp /mnt/cdrom/firmware/bios/2700_4700_6400/062-01210biosn.n.n.rom /opt/ft/firmware/bios/2700_4700_6400 Tips See Chapter 2 (1.1.2 Installing NEC ESMPRO Agent) in Installation Guide for how to mount/unmount ft control software Install DVD. 3. Run the following command to check the State shows "ONLINE" and Op State shows "DUPLEX" for CPU modules 0 and 1.
  • Page 40 Chapter 1 Maintenance 4. Maintenance of Express5800/ft series (4) Diagnosis is performed when CPU module 1 is started. The new BIOS is applied to CPU module 1 from CPU module 0 automatically, and duplication process is performed. # /opt/ft/bin/ftsmaint bringUp 1 Completed bringUp on the device at path 1.

  • Page 41: Disabling Auto Reinstallation Of Cpu Module

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series Disabling Auto Reinstallation of CPU Module If the failure is corrected and the CPU module is restarted, the Auto Reinstallation of CPU Module feature reconfigures the system and automatically brings up the module relevant to that failure. Auto Reinstallation of CPU Module feature is enabled by default.

  • Page 42: Scheduling For Auto Reinstallation Of Cpu Module

    Chapter 1 Maintenance 4. Maintenance of Express5800/ft series 4.4.2 Scheduling for auto reinstallation of CPU module You can also limit the time to perform auto reinstallation of CPU by combination with cron daemon. 1. Add configuration to /etc/crontab Example: Disable auto reinstallation of CPU module from 6:00 to 18:15 everyday. Add the following lines to /etc/crontab.

  • Page 43: Checking The Duplicating Operation Of Modules

    Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules Checking the Duplicating Operation of Modules This section describes how to check if the system runs properly after system installation or reinstallation. CPU/IO module has a processor function part and IO function part. Tips Processor function part and IO function exists in the CPU/IO module, which monitor and control for each part.
  • Page 44 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules 3. Stop the operation of the primary I/O module using the ftsmaint Command. If the I/O Module 0 is primary, run the following command. # cd /opt/ft/bin # ./ftsmaint bringdown 10 (*) * Specify the device path ID of the primary I/O module.
  • Page 45 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules 4. Start the I/O module stopped in step 3. Run the following command to start the stopped I/O module 0. # cd /opt/ft/bin # ./ftsmaint bringup 10 When the I/O module is started, diagnosis of I/O module, and duplication of I/O module are performed.

  • Page 46: Evaluate Start And Stop Of Cpu Modules

    Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules Evaluate Start and Stop of CPU Modules This section describes how to confirm the continuous system operation after stopping one of the CPU modules. 1. Confirm that the CPU modules are duplicated. To check if the CPU modules are duplicated, see the status LEDs of the CPU modules.
  • Page 47 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules When the CPU module is stopped, the status LED changes as follows. This indicates that one CPU module is operating now. [Indications of status LED] System System FT LED – 3.

  • Page 48: Error Messages

    Chapter 1 Maintenance 6. Error Messages Error Messages If the server enters the abnormal state, the error is posted by various means. This section explains the types of error messages. • LED indication is unusual. → Refer to "6.1 Error Messages by LED Indication". •...

  • Page 49: Error Messages By Led Indication

    Chapter 1 Maintenance 6. Error Messages Error Messages by LED Indication The LEDs on the front and rear panels of the server and near the handles of hard disk drives inform the user of the various server statuses by the colors and the patterns of going on, going off, and flashing. If trouble seems to have occurred, check the LED indication.
  • Page 50 Chapter 1 Maintenance 6. Error Messages System POWER LED LED indication Description Action On (green) Either or both of CPU/IO modules are powered on. – Both of CPU/IO modules are powered off. – System FAULT LED LED indication Description Action Both of CPU/IO modules are offline or normal.
  • Page 51 Chapter 1 Maintenance 6. Error Messages Access LED on optical disk drive LED indication Description Action The optical disk is not accessed. – The optical disk is being accessed. – LAN Connector LEDs on management port and LAN connectors LINK/ACT LED LED indication Description Action...
  • Page 52 Chapter 1 Maintenance 6. Error Messages EXPRESSSCOPE If any module fails, LED on EXPRESSSCOPE relevant to the failed module lights in amber. (5)-2 (5)-1 (5)-3 (5)-4 (11) (10) (1) Module POWER LED LED indication Description Action On (green) The power of CPU/IO module is ON. –...
  • Page 53 Chapter 1 Maintenance 6. Error Messages (4) CPU (CPU FAULT LED) The LED lights in amber when the CPU part of CPU/IO modules fails. Contact your service representative. (5) MEM NUMBER (Memory slot error LED) The LED lights amber when failure occurs on the memory slot 0 of CPU/IO module. Memory slots with errors can be identified by lighting status of the (5)-1 to (5)-4 as shown in the table below.
  • Page 54 Chapter 1 Maintenance 6. Error Messages (6) TEMP (Abnormal temperature LED) The LED lights in amber when temperature in CPU/IO module becomes abnormal. Contact your service representative. (7) VLT (Power error LED) The LED lights in amber when electric voltage failure occurs in CPU/IO module. Contact your service representative.

  • Page 55: Post Error Message

    Chapter 1 Maintenance 6. Error Messages POST Error Message When POST detects any error, it displays an error message on the display unit. System Monitoring Check ... Passed ERROR 8002: Check date and time settings Press <F1> to resume, <F2> to setup Example of error message This message indicates that date and time set on realtime clock is incorrect.
  • Page 56 Chapter 1 Maintenance 6. Error Messages Error messages Error Message Cause Solution Illegal setup information of BIOS was Start BIOS Setup Utility (SETUP), and then 8000 System variable is detected. execute Load Setup Defaults and specify the corrupted. necessary settings. If the same error is detected repeatedly in spite of re-setting, contact your sales representative.
  • Page 57 Chapter 1 Maintenance 6. Error Messages Error Message Cause Solution An error was detected on 1st SM Bus. Contact your sales representative. C061 1st SMBus device Error detected. An error was detected on 2nd SM Bus. C062 2nd SMBus device Error detected.
  • Page 58 Chapter 1 Maintenance 6. Error Messages Error Message Cause Solution BMC Mezzanine card is not installed. Contact your sales representative. C11B BMC Mezzanine card is not found. A format error was detected in BMC C11C BMC Mezzanine partition Mezzanine card. is invalid.
  • Page 59 Chapter 1 Maintenance 6. Error Messages Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window, you can confirm virtual LCD error messages (for details on the virtual LCD, refer to "EXPRESSSCOPE Engine 3 User’s Guide"). The table below shows the error messages displayed on upper and lower lines, cause, and solution. Message displayed on upper LCD line Message displayed on lower...
  • Page 60 Chapter 1 Maintenance 6. Error Messages Messages displayed on a lower LCD line Message on Lower LCD Line Description Solution VBAT Lower Non-Critical A voltage abnormality was Contact your sales representative. detected. VBAT Upper Non-Critical VBAT Lower Critical VBAT Upper Critical Baseboard Temperature1 Lower Non-Critical A temperature abnormality was It is possible that a fan has failed or is...
  • Page 61 Chapter 1 Maintenance 6. Error Messages Message on Lower LCD Line Description Solution Sensor Failure Detected. Abnormality in a sensor was Contact your sales representative. detected. SMI timeout A timeout occurred while servicing system management interrupts. IPMI Watchdog timer timeout (Power off) A watchdog timer timeout occurred.

  • Page 62: Collecting Failure Information

    Collection of Collect Logs When you collect NEC ESMPRO Agent collect logs, log in to the log server on which NEC ESMPRO Agent is installed as the root user and run the following command. # cd /opt/nec/esmpro_sa/tools/ # ./collectsa.sh...

  • Page 63: Collection Of System Information

    Chapter 1 Maintenance 7. Collecting Failure Information Collection of System Information The ESX system information is recorded in syslog, etc. When you collect system information in the server, log in to ftSys Management Appliance as a root user and run the following command. # /opt/ft/sbin/buggrabber.pl If the following message appears, enter the host name or IP address of ESXi host.

  • Page 64: Collecting Memory Dump

    Chapter 1 Maintenance 7. Collecting Failure Information Collecting Memory Dump If an error occurs, the dump file should be saved to acquire necessary information. Dump data of ESXi host is stored in /var/core/vmkernel-zdump-MMDDYY.HH:mm.n on ESXi host. * MMDDYY denotes the created date, and HH:mm.n denotes the created time. * It may take certain time to create dump data file.
  • Page 65 Chapter 1 Maintenance 7. Collecting Failure Information Take the steps below to use the DUMP (NMI) switch. Important If you perform these steps, the system is made offline automatically, and is rebooted. Note that the system is not ready for use for that period. Hold and press the DUMP switch on the primary CPU/IO module for 4 to 8 seconds.

  • Page 66: Troubleshooting

    • Error message → Refer to "6. Error Messages". • NEC ESMPRO Manager → Refer to NEC ESMPRO Manager Installation Guide stored in EXPRESSBUILDER. (xxx\doc\jp\pdf\sg_es_sm_j.pdf) xxx denotes 3-digit number. • Collect failure information → Refer to "7. Collecting Failure Information".

  • Page 67: Upon Power On To The End Of Post

    → Check if the CPU/IO module is properly installed in the server. Secure the CPU/IO module with screw located on the module removable handle. The screen does not turn on.  Wait until the NEC logo appears. POST fails to complete:  Are the DIMMs installed? →...

  • Page 68: Problems With Nec Expressbuilder

    Chapter 1 Maintenance 8. Troubleshooting Problems with NEC EXPRESSBUILDER Unable to start EXPRESSBUILDER  Did you insert EXPRESSBUILDER DVD and reboot while POST was being executed? → If you fail to insert EXPRESSBUILDER DVD and reboot during POST execution, an error message may appear or the OS may start up.

  • Page 69: Upon Installing Vmware Esxi And The Ft Control Software

    Chapter 1 Maintenance 8. Troubleshooting Upon Installing VMware ESXi and the ft control software Unable to install VMware  Is the Hard Disk Drive properly installed? → Make sure that the Hard Disk Drive is installed securely and that cables are properly connected. ...

  • Page 70: When Esxi Is Started

    Chapter 1 Maintenance 8. Troubleshooting When ESXi is Started Unable to start ESXi:  Are Hard Disk Drives properly installed? → Install Hard Disk Drives properly.  Is the internal SAS cable connected to Hard Disk Drive correctly? → Connect the SAS cable properly. If the SAS cable is not recognized as connected although the above action has been taken, the Hard Disk Drive may be faulty.

  • Page 71: When Failure Occurs

    Chapter 1 Maintenance 8. Troubleshooting When Failure Occurs Memory dump (debug information) cannot be collected when a failure occurs:  Do you press the DUMP switch correctly? → Hold down the DUMP switch for 4 to 8 seconds if you would like to collect memory dump by pressing the switch.

  • Page 72: Problems With Internal Devices And Other Hardware

    Unable to access the Hard Disk Drive  Is the Hard Disk Drive supported by the server? → Operation of any device that is not authorized by NEC is not guaranteed.  Is the Hard Disk Drive properly installed? → Check the Hard Disk Drive installation status and the cable connections.

  • Page 73: Problems With System Operation

    Chapter 1 Maintenance 8. Troubleshooting Problems with System Operation [?] The server is not found on the network:  Is the cable connected properly? → Securely connect the proper cable to the network port on the rear of the server. Additionally, make sure that the cable conforms to the network interface standards.

  • Page 74: When Expressbuilder Is Started On Windows

    Chapter 1 Maintenance 8. Troubleshooting When EXPRESSBUILDER is Started on Windows Cannot read online documents  Do you have Adobe Reader installed correctly in your system? → Some documents are supplied in PDF format. To read PDF files, Adobe Reader needs to be installed in your computer.

  • Page 75: Problems With Bundled Software

    Problems with Bundled Software NEC ESMPRO Agent (for Linux) → For details of NEC ESMPRO Agent, refer to User’s Guide stored in ft control software Install DVD. Device ID in Alert Report → Some Express5800/ft series reports use unique device IDs which correspond to the devices listed in Chapter 1 (4.2 Device Path Enumeration).
  • Page 76  Change of SNMP Community → If the security setting of the SNMP Service of a system, where NEC ESMPRO Agent is installed, is changed from the default "public" to a community name, change the community settings of NEC ESMPRO Agent, too.
  • Page 77 Chapter 1 Maintenance 8. Troubleshooting NEC ESMPRO Manager → For details of NEC ESMPRO Manager, refer to "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help. Supplementary explanation about [Information of server state/constitution] of NEC ESMPRO Manager  Display immediately after system startup →...

  • Page 78: Problems With Optical Disk Drive And Flash Fdd

    Chapter 1 Maintenance 8. Troubleshooting 8.10 Problems with Optical Disk Drive and Flash FDD Unable to access or play optical disks such as CD-ROMs  Is the CD-ROM properly set in the optical disk drive tray? → There is a holder in the tray to secure the disk. Make sure that the disk is securely placed in the holder.

  • Page 79: Resetting And Clearing The Server

    Chapter 1 Maintenance 9. Resetting and Clearing the Server Resetting and Clearing the Server Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings. Software Reset If the server halts before starting the OS, press Ctrl + Delete + Alt. This clears all the data in progress in memory, and restarts the server.

  • Page 80: Clearing Bios Settings (Cmos Memory)

    Chapter 1 Maintenance 9. Resetting and Clearing the Server Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory default settings (clearing CMOS memory), use the internal jumper switch. You can also clear the password set in the BIOS Setup utility (SETUP) by using the same way. Tips When the server works, use the BIOS setup utility (SETUP) to return the settings to the factory defaults.
  • Page 81 Chapter 1 Maintenance 9. Resetting and Clearing the Server The following instructions show how to clear the CMOS memory and the password. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety precautions in Precautions for Use in "User’s Guide".
  • Page 82 Chapter 1 Maintenance 9. Resetting and Clearing the Server Clearing CMOS memory Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0, and remove its top cover. Refer to Chapter 2 (5.4 CPU/IO Module). Confirm the position of Clear CMOS Jumper. Change jumper switch to "CMOS CLR"...
  • Page 83 Chapter 1 Maintenance 9. Resetting and Clearing the Server Clearing a password Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0, and remove its top cover. Refer to Chapter 2 (5.4 CPU/IO Module). Confirm the position of Clear Password Jumper. Change jumper switch to "PASS CLR"...

  • Page 84: System Diagnostics

    Chapter 1 Maintenance 10. System Diagnostics System Diagnostics The System Diagnostics runs several tests on the server. 10.1 Test Items The following items are tested in System Diagnostics. • Memory • CPU cache memory • Hard disk drive Important Before executing the System Diagnostics, be sure to disconnect the LAN cable and external I/O devices (e.g., Fibre Channel device and iStorage).
  • Page 85 Chapter 1 Maintenance 10. System Diagnostics Diagnostics tool title Test window title Test results Test summary window Guideline Diagnostics tool title Shows the name and version of the diagnostic tool. Test window title Shows the progress of the diagnostics. "Test End" is displayed when the diagnostics completes. Test results Shows the start, end, and elapsed time and completion status of the diagnostics.
  • Page 86 Chapter 1 Maintenance 10. System Diagnostics Follow the guideline shown at the bottom of the screen, and press Esc. The Enduser Menu below is displayed. <Test Result> Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices. <Log Info>...

  • Page 87: Offline Tools

    Chapter 1 Maintenance 11. Offline Tools Offline Tools Offline tools are used for preventive maintenance, failure analysis, and their settings for this product. 11.1 Starting Offline Tools Start up the offline tools at the following steps. Turn on the peripheral devices and then the server. Press F4 while the message below is displayed.

  • Page 88: Functions Of Offline Tools

    Off-line Maintenance Utility is started when Maintenance Utility is selected. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for this product. When you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.

  • Page 89: Chapter 2 Configuring And Upgrading The System

    NEC Express5800 Series Express5800/R320d-E4, R320d-M4 Configuring and Upgrading the System This chapter describes procedure for change configuration and installing internal option devices. 1. ftSys Management Appliance Describes the specifications of ftSys Management Appliance (virtual machine). 2. Disk Operations Describes how to duplex hard disk drives and how to replace the failed hard disk drives.

  • Page 90: Ftsys Management Appliance

    Chapter 2 Configuring and Upgrading the System 1. ftSys Management Appliance ftSys Management Appliance Overview The ftSys Management Appliance is a CentOS-based virtual machine hosted by the VMware ESXi hypervisor on your ftServer system. ft control software runs on ftSys Management Appliance. ft control software monitors/manages the state of the ESXi host system at all times and provides commands to change the system settings and access the system information.

  • Page 91: Steps For Accessing Ftsys Management Appliance

    Chapter 2 Configuring and Upgrading the System 1. ftSys Management Appliance Steps for Accessing ftSys Management Appliance Access ftSys Management Appliance by using the vSphere Client installed on the Management PC. Right-click ftSys Management Appliance in the left pane of the vSphere Client and select [Open Console]. ftSys Management Appliance can also be accessed by clicking the [Console] tab displayed in the right pane or clicking the [Launch Virtual Machine Console] button on the toolbar.
  • Page 92 Chapter 2 Configuring and Upgrading the System 1. ftSys Management Appliance ● As long as there are no directions from maintenance personnel, ft peculiar service on ftSys Management Appliance or an ESXi host is not stopped, or a starting setup is not changed. ●...

  • Page 93: Disk Operations

    ESXi. Operable disk configuration Duplication must be configured for all the internal disks in NEC Express5800/ft series. The disks redundancy is configured by Software RAID with the internal disks of corresponding slots. The internal disks path and device name...
  • Page 94 Chapter 2 Configuring and Upgrading the System 2. Disk Operations To operate the internal disk, use the kernel device names. The kernel device name is decided by being detected by system when the disk is inserted or system is booted. The kernel device name is displayed as “vmhban:C0:Tx:L0”.
  • Page 95 • Use only the hard disk drives specified by NEC. There is a risk of hard disk as well as the entire device breakdown when you install a third-party hard disk drive.

  • Page 96: Esxcli Command Syntax

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations esxcli Command Syntax The esxcli command syntax used in this document is as follows. • To check the state of the disk esxcli -s <ESXi host IP address> storage mpm list •...

  • Page 97: Replacing A Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations Replacing a hard disk drive To replace a failing hard disk drive, follow the steps below. Replace a hard disk drive when the CPU/IO module 0 and 1 are powered on. 2.4.1 Identifying a failing disk This section provides information on how to identify a failing hard disk drive.

  • Page 98: Restoring The Redundant Configuration Manually

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations 2.4.2 Restoring the redundant configuration manually This section provides information on how to replace a failing internal disk and restore duplication. • Important This must be operated by root user. •...
  • Page 99 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 2. Remove the disk from the system, and then, insert a new disk. Please wait while the system to recognize the disk. # esxcli –s xxx.xxx.xxx.xxx storage mpm list Info ------------------------------------------------------ mpm0 : 143066368 blocks (139713 MB) [1/2] \_ vmhba0:C0:T0:L0 (10/40/1)

  • Page 100: Reducing Resync Time

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations 2.4.3 Reducing resync time You can reduce the resync time to change the minimum resync speed from 1,000 KB/sec (default) to 200,000 KB/sec. Note The minimum resync speed affects system performance. If it is increased, the system performance becomes lower, therefore care must be taken in changing configuration.

  • Page 101: Adding Hard Disk Drives

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations Adding Hard Disk Drives To add hard disk drives, follow the steps below. The hard disk drives should be added with the power of the CPU/IO module 0 and 1 turned on. 2.5.1 Inserting Additional Disk Drives Insert additional disk drives into empty slots in the order of the slot number from lowest to highest.
  • Page 102 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 3. Configure a RAID device for a pair of the added disks (unused disks). Specify the RAID device name and kernel device name that represents the relevant disk in "esxcli storage mpm create".

  • Page 103: Creating And Mounting A Filesystem

    Chapter 2 Configuring and Upgrading the System 2. Disk Operations 2.5.3 Creating and Mounting a Filesystem Create a file system (VMFS data store) to a RAID device you have built. Note When configuring RAID device using esxcli storage mpm create command, some data remains unerased, and the existing VMFS datastore may be displayed on datastore list.
  • Page 104 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 5. The Add Storage wizard appears. Select Disk/LUN in Storage Type and click Next. 6. Select a volume on which to create the VMFS datastore and click Next. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
  • Page 105 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 7. Select the version of file system, and click Next. 8. Confirm the current disk layout, and click Next. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
  • Page 106 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 9. Enter the datastore name, and click Next. 10. Specify the capacity for the area to be used, and click Next. By default, the maximum available space in storage device is used. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
  • Page 107 Chapter 2 Configuring and Upgrading the System 2. Disk Operations 11. Click Finish. Now the VMFS datastore is created. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

  • Page 108: Duplex Lan Configuration

    It is necessary to be used after carefully examining the setting of application and client. When I/O modules 0 (10) and 1 (11) were duplexed after startup of ESXi host, an alert is issued to NEC ESMPRO Manager.
  • Page 109 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration PCI slot and network interface name PCI slot Port CPU/IO module 0 CPU/IO module 1 On Board (1 Gigabit) vmnic_100600 vmnic_110600 vmnic_100601 vmnic_110601 On Board (10 Gigabit) (*) vmnic_101200 vmnic_111200 vmnic_101201 vmnic_111201...

  • Page 110: Miscellaneous Configuration

    Chapter 2 Configuring and Upgrading the System 4. Miscellaneous Configuration Miscellaneous Configuration Changing Datastore Name If the ft Management Appliance is installed in internal disk, the storage name of internal disk (datastore1) is changed to datastore2. You can change the datastore name as needed. Select the relevant datastore in [Summary] tab of vSphere Client, and select [Rename] from right-click menu.

  • Page 111: Installing Optional Devices

    • Use only the devices and cables specified by NEC. You will be charged to repair damages, malfunctions, and failures caused by the use of any devices or cables not specified for use with this server even within the warranty period.

  • Page 112: Anti-Static Measures

    Confirm the required ft control software’s version, Refer to the User’s Guide provided with the device, check the NEC website, or contact your sales representative. Verify the version of the ft control software on your system. After confirming that the version of ft control software is appropriate to the optional device, add the device onto the server.

  • Page 113: Preparing Your System For Upgrade

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.1.4 Preparing your system for upgrade Note the following, when installing or replacing devices, to improve the performance of Express5800/ft series. • With the Express5800/ft series, devices can be replaced during the continuous operation. Take extreme care for electric shock and damage to the component due to short-circuit.

  • Page 114: Available Option Devices

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Available Option Devices Option devices that can be added, removed, or replaced are as follows: • 2.5-inch hard disk drive The server can contain up to 16 hard disk drives. Install hard disk drives in 2.5-inch hard disk drive bay at front of the server.

  • Page 115: Inch Hard Disk Drive

    • Important Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. • Purchase hard disks of the same model in pair. Contact your sales agent for hard disk drives optimum for your server.

  • Page 116: Installing 2.5-Inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.1 Installing 2.5-inch Hard Disk Drive Follow the procedure below to install the hard disk drives. Install the hard disk drives from a smaller slot number to large number on CPU/IO module 0/1, from slot 0 to slot through slot 7. •...
  • Page 117 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Firmly hold the handle of the hard disk drive to install and insert the drive into the slot. Note • Insert the hard disk drive until the lever hook touches the server frame. •...

  • Page 118: Removing 2.5-Inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.2 Removing 2.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk drive. Important Refer to Chapter 2 (5.1.2 Anti-static measures) and Chapter 2 (5.1.4 Preparing your system for upgrade) before starting installing or removing options.

  • Page 119: Replacing 2.5-Inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.3.3 Replacing 2.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk drive. The hard disk drive is replaced with new device with the server powered on. •...

  • Page 120: Cpu/Io Module

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices CPU/IO Module To replace a CPU (processor, DIMM (memory), PCI card, you need to remove the CPU/IO module. • Important Refer to Chapter 2 (5.1.2 Anti-static measures) and Chapter 2 (5.1.4 Preparing your system for upgrade) before starting installing or removing options.

  • Page 121: Removing Cpu/Io Module

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.4.1 Removing CPU/IO Module Follow the procedure below to remove the CPU/IO module. Stop the CPU/IO module you want to remove. To stop the server, run the ftsmaint command on the console OS. Refer to Chapter 1 (4.
  • Page 122 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Loosen the screws securing the CPU/IO module handle to press down the handle. Important Before you pull out a CPU/IO module, check the rear of the server to make sure cables are disconnected from peripheral devices or network.
  • Page 123 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices The CPU/IO module is locked on the way and cannot be pulled out. Lower the lock on the side of CPU/IO module to unlock it, and then pull it out. Lock Pull out the CPU/IO module gently and carefully, and place it on a flat and sturdy table.

  • Page 124: Installing Cpu/Io Module

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.4.2 Installing CPU/IO Module Follow the procedure below to install the CPU/IO module: • Important Refer to Chapter 2 (5.1.2 Anti-static measures) and Chapter 2 (5.1.4 Preparing your system for upgrade) before starting installing or removing options. •...

  • Page 125: Dimm

    Up to 256GB (16GB x 16) • In the error messages and logs in POST or ftsmaint command of NEC ESMPRO, the DIMM connector may be described as "group". The number next to "group" corresponds to the slot number shown in the figure on the next page.
  • Page 126 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Precautions Note the following to install, remove, or replace DIMM. • DIMM 9 through 16 are available only when the processor #2 is installed. • To install DIMM, install the product with the same serial number to the same slots of the CPU/IO modules 0 and 1.

  • Page 127: Installing Dimm

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.5.1 Installing DIMM Follow the procedure below to install the DIMM. Shut down OS. The sever turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module). Remove three screws (two on the front and one on the rear), and remove the top cover of the CPU/IO module.
  • Page 128 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Disconnect cables. Remove the air duct. Air duct Locate the socket you are mounting the DIMM. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
  • Page 129 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Remove the dummy memory module by opening the levers on both sides of the DIMM slot. DIMM socket Dummy memory module Important Keep and store the removed dummy memory module with care. 10.
  • Page 130 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 12. Place the top cover of the CPU/IO module and secure it with three screws. 13. Refer to Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 14.

  • Page 131: Removing Dimm

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.5.2 Removing DIMM Follow the procedure below to remove the DIMM. Important At least one DIMM is required to operate the server. Shutdown OS. The system turns off automatically. Disconnect the power cords from the outlets.
  • Page 132 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Disconnect cables. Remove the air duct. Air duct Open the levers attached on both sides of the socket of the DIMM to be removed. It will be unlocked and the DIMM can be removed. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)
  • Page 133 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Attach the dummy memory module. 10. Attach the air duct, cable, and cable clamp. SAS1 SAS2 11. Place the top cover of the CPU/IO module and secure it with three screws. 12.

  • Page 134: Replacing Dimm

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.5.3 Replacing DIMM Follow the procedure below to replace a failed DIMM. Identify the failed DIMM by viewing the memory slot error LED. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module). Replace the DIMM.

  • Page 135: Processor (Cpu)

    CPU directly on a desk. • Make sure to use the CPU specified by NEC. Installing a third-party CPU may cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.

  • Page 136: Installing Cpu

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.6.1 Installing CPU Follow the steps below to install a CPU and heat sink. Shut down the OS. The server is automatically powered off. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module).
  • Page 137 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices →" once to unlatch it from the hook, then slowly Push down the socket lever marked with " open the lever until it stops. Push down the socket lever marked with "← "...
  • Page 138 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Notch Pin mark Pin mark 12. Lightly push the processor to the CPU socket, and close the plate. 13. Close the socket lever marked with "← " to fix it. →"...
  • Page 139 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 15. Place the heat sink on the CPU. Important Do not touch the cooling sheet that is attached on the back of the heat sink with your hand. Important If you install additional CPU, ensure that the fins of the additional CPU’s heat sink are in the same direction as those of the standard CPU.

  • Page 140: Removing Cpu

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 16. Secure the heat sink with four screws. Important Tentatively secure the screws diagonally with the order as shown in the figure below, check that the heat sink is attached to the CPU socket in parallel, then tighten the screws diagonally.

  • Page 141: Replacing Cpu

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.6.3 Replacing CPU Take the steps below to replace the failed CPU. Identify the failed CPU by ftsmaint command. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module). Install the new heat sink and CPU.

  • Page 142: Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices PCI Card Either two or four PCI cards can be installed to the CPU/IO module. The PCI card is extremely sensitive to static electricity. Make sure to touch the metal Important frame of the server to discharge static electricity from your body before handling the PCI card.
  • Page 143 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices List of option PCI cards and installable slots (R320d-E4 model) PCI-1 PCI-2 PCI slot performance PCIe 2.0 x4 lane Product N code Remarks name Slot size Low Profile PCI card type x8 socket ...

  • Page 144: Installing Pci Board

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.7.2 Installing PCI Board Follow the procedure below to install the board to be connected to the PCI card slot. Note To install the PCI card, make sure the shape of the board connector matches with the shape of the PCI card slot connector.
  • Page 145 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Install a PCI card in a PCI slot. Install the stopper and secure with one screw. Refer to Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 10.
  • Page 146 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Installing Full Height PCI Board Shut down the OS. The server is automatically powered off. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module). Remove one screw that secures the stopper and Stopper remove the stopper.
  • Page 147 Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices Remove the PCI bracket cover. Important Keep and store the removed PCI bracket cover with care. Install a PCI card in a PCI slot. 10. Install the stopper and secure with one screw. 11.

  • Page 148: Removing Pci Board

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 12. Install the stopper and secure it with one screw. 13. Refer to Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 14. Connect the power cords. 15.

  • Page 149: Replacing Pci Board

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.7.4 Replacing PCI Board Follow the procedure below to replace the failed PCI card. <Other than N8803-038 Fibre Channel Board Set> Identify the failed board by ftsmaint command. Remove the CPU/IO module referring to Chapter 2 (5.4.1 Removing CPU/IO Module). Remove the PCI bracket, then remove the PCI card.

  • Page 150: Setup Of Optional Pci Board

    Chapter 2 Configuring and Upgrading the System 5. Installing Optional Devices 5.7.5 Setup of Optional PCI Board The identical PCI cards must be installed to the slots with the same number in Important CPU/IO module 0 and CPU/IO module 1. For the supported connecting devices, contact your sales agent.

  • Page 151: Chapter 3 Useful Features

    5. Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. Express5800/R320d-E4, R320d-M4 Maintenance Guide (VMware 5.5)

  • Page 152: System Bios

    Chapter 3 Useful Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. After a while, the following message appears at the bottom left of the screen. Press <F2>...

  • Page 153: Main

    Chapter 3 Useful Features 1. System BIOS 1.2.1 Main If you start up the SETUP utility, the Main menu is displayed first. For details about the options, see the table below. Option Parameter Descriptions BIOS Information – – BIOS Version –...

  • Page 154: Advanced

    Chapter 3 Useful Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press Enter to display its submenu. Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press Enter to display the menu screen shown below.
  • Page 155 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions – – Processor Information Hardware Prefetcher Disabled Enable or disable hardware prefetcher. [Enabled] Adjacent Cache Line Prefech Disabled Enable or disable optimized access from memory to [Enabled] cache.
  • Page 156 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below (display only). Option Parameter Descriptions Processor 1 CPUID Number ID of Processor 1 is displayed by a numerical value. Processor Type – Type of Processor 1 is displayed. Processor Speed –...
  • Page 157 Chapter 3 Useful Features 1. System BIOS Memory Configuration submenu From the Advanced menu, select Memory Configuration and then press Enter to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press Enter to show its submenus.
  • Page 158 Chapter 3 Useful Features 1. System BIOS (a) Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Total Memory The physical capacity of installed memory is displayed. – Available under 4GB – Memory capacity available in an area under 4 GB is displayed.
  • Page 159 Chapter 3 Useful Features 1. System BIOS PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press Enter to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions SAS Option ROM Scan Disabled...
  • Page 160 Chapter 3 Useful Features 1. System BIOS Advanced Chipset Configuration submenu From the Advanced menu, select Advanced Chipset Configuration and then press Enter to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
  • Page 161 Chapter 3 Useful Features 1. System BIOS USB Configuration submenu From the Advanced menu, select USB Configuration and then press Enter to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions Device Reset Timeout 10 sec Specify the timeout period when Start Unit command is...
  • Page 162 Chapter 3 Useful Features 1. System BIOS Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press Enter to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press Enter to display the menu screen shown below.
  • Page 163 Enable or disable the console redirection feature for the Serial Port A specified serial port. Specifying [Serial Port A] or [Serial Port B] Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.

  • Page 164: Security

    Chapter 3 Useful Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press Enter to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press Enter to display the screen where you can register/change the password.
  • Page 165 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Password Configuration – – Administrator Password When Enter is pressed, the password entry screen to set Up to 20 alphanumeric administrative right is displayed. characters This password can be used to access all SETUP menus.

  • Page 166: Server

    OS Boot Monitoring Disabled Enable or disable the feature to monitor OS boot-up. If the [Enabled] NEC ESMPRO Agent is not installed on OS, disable this feature. OS Boot Monitoring Timeout 60-[600]-1200 Specify the timeout period for OS boot-up (Unit: second).
  • Page 167 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions [Enabled] POST Error Pause [Disabled] Enable or disable the feature to suppress OS booting when Enabled POST detects an error. AC-LINK Stay Off Specify AC link feature. Specify how the DC power state [Last State] should be when the AC power is supplied again after loss Power On...
  • Page 168 Chapter 3 Useful Features 1. System BIOS System Management submenu From the Server menu, move the cursor to System Management and then press Enter to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions BIOS Version...
  • Page 169 Chapter 3 Useful Features 1. System BIOS Event Log Configuration submenu From the Server menu, move the cursor to Event Log Configuration and then press Enter to show its submenu. For details about the options, see the table below. Option Parameter Descriptions Clear Online Event Logs...

  • Page 170: Boot

    Chapter 3 Useful Features 1. System BIOS 1.2.5 Boot If you move the cursor to Boot, the Boot menu where you can configure the boot order appears. For details about the options, see the table below. Option Parameter Descriptions Boot Configuration –...
  • Page 171 Chapter 3 Useful Features 1. System BIOS When BIOS detects a bootable device, information on the device is displayed in the designated area. The boot priority (from first to fourth) of the registered boot devices can be changed using the arrow keys ↑/↓...

  • Page 172: Save & Exit

    Chapter 3 Useful Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. (a) Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.

  • Page 173: Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration BMC Configuration BMC Configuration utility allows you to view or change system parameters. Overview 2.1.1 Offline Tools The server has the following offline tools: • Off-line Maintenance Utility Use this tool when maintaining the server. •...

  • Page 174: Features Of Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration Features of BMC Configuration 2.2.1 Main Menu The Main Menu appears when you select BMC Configuration on Offline Tool menu. BMC Configuration MENU Ver. 1.000.100 BMC Configuration BMC Initialization : CPU/IO module 0 BMC Reset : CPU/IO module 1 BMC Reset...

  • Page 175: Setting Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration 2.2.2 Setting BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tool menu. BMC Configuration Network : CPU/IO module 0 Network : CPU/IO module 1 User Management Mail Alert SNMP Alert System Operation Miscellaneous...
  • Page 176 Chapter 3 Useful Features 2. BMC Configuration (a) Network The Network menu appears when you select Network on BMC Configuration menu. Network Property Access Limitation Service Help Return to the previous menu Previous menu:[ESC] Network menu The table below shows details of parameters and their default value. Item Description Default Value...
  • Page 177 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value Access Limitation Limitation Type Select the Access Limitation Type. Allow All Allow All : Access to BMC is not limited. Allow Address : Specify the IP Address that is allowed to access BMC. Deny Address : Specify the IP Address that deny to access BMC.
  • Page 178 Chapter 3 Useful Features 2. BMC Configuration (b) User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management User Account Active Directory (Property) Active Directory (Group) LDAP Help Return to the previous menu Previous menu:[ESC] User Management menu The table below shows details of parameters and their default value.
  • Page 179 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value LDAP LDAP Authentication Enable or disable LDAP authentication. Disable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *9 *10 Search Base Specify the search base used in LDAP authentication. Blank *9 *10 Bind Domain Name...
  • Page 180 Chapter 3 Useful Features 2. BMC Configuration (c) Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert Mail Alert SMTP Server Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] Mail Alert menu The table below shows details of parameters and their default value.
  • Page 181 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value Alert Level Alert Level Specify the kind of event to alert. Error, Warning Error : When "Error" is detected in each sensor type, the alert is sent to the checked address. Error, Warning : When "Error"...
  • Page 182 Chapter 3 Useful Features 2. BMC Configuration (d) SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert SNMP Alert Alert Level Alert Test Help Return to the previous menu Previous menu:[ESC] SNMP Alert menu The table below shows details of parameters and their default value.
  • Page 183 Chapter 3 Useful Features 2. BMC Configuration (e) System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation Remote KVM Console Remote Media Help Return to the previous menu Previous menu:[ESC] System Operation menu The table below shows details of parameters and their default value.
  • Page 184 *2: Disabling Platform Event Filter also disables SNMP alert. *3: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.

  • Page 185: Initializing Bmc

    Chapter 3 Useful Features 2. BMC Configuration 2.2.3 Initializing BMC If you select BMC Initialization on Main menu, the confirmation message as show below appears. Only the CPU/IO module installed in the server appears on this menu. BMC Initialization All of BMC configuration parameters will be restored to the default settings.

  • Page 186: Sas Configuration Utility

    Chapter 3 Useful Features 3. SAS Configuration Utility SAS Configuration Utility SAS Configuration utility makes settings of the built-in SAS controller. You can start it up by simple key operation during POST execution. Important • Because the server is installed with the latest version of the utility, your screen display may be different from the one described in this guide.

  • Page 187: Quitting The Sas Configuration Utility

    Chapter 3 Useful Features 3. SAS Configuration Utility Quitting the SAS Configuration Utility Take procedures below to quit the SAS Configuration utility. Keep pressing ESC until the "Adapter List" menu appears. A message appears to prompt whether you want to quit the utility. Select an item you want to perform and press Enter.

  • Page 188: Physical Formatting Of The Hard Disk Drive

    Chapter 3 Useful Features 3. SAS Configuration Utility Physical Formatting of the Hard Disk Drive Important This utility is set for the CPU/IO module of the primary side. When you configure the CPU/IO module of the secondary side, first power off the server, plug out and plug in the AC power cord of the primary side.
  • Page 189 Chapter 3 Useful Features 3. SAS Configuration Utility Select the hard disk drive to execute physical formatting and press D while pressing Alt. "Device Properties" menu appears after a while. Select "Format" and press Enter. "Device Format" menu appears after a while. Press F to start formatting.

  • Page 190: Flash Fdd

    Be extremely careful not to lose Flash FDD or have it stolen. If Flash FDD is lost, stolen, misappropriated, or fraudulently obtained, there is a risk of leaking confidential information to a third party. NEC assumes no responsibility for damages caused by leaking confidential information in this way.

  • Page 191: Notes On Using Flash Fdd

    Flash FDD is only intended as a temporary means of recording a driver software, so do not use it to back up data. 4.1.1 Compensation for recorded data NEC will not pay compensation for data recorded on Flash FDD if the data is lost. 4.1.2 Handling Flash FDD •...

  • Page 192: Details Of Expressbuilder

    Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install operating system and maintain the server. EXPRESSBUILDER also provides bundled software and documents. Starting EXPRESSBUILDER Use the DVD labeled "EXPRESSBUILDER", as shown below: Tips Remove other removable media before starting EXPRESSBUILDER.
  • Page 193 Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Home Menu Operate Home Menu using the mouse or keyboard. The following menus are included. a) Setup This menu is not available. b) Utilities Starts a utility provided by EXPRESSBUILDER. See Chapter 3 (5.3 Utilities Provided by EXPRESSBUILDER) for details. c) Versions Displays software and driver versions in EXPRESSBUILDER.

  • Page 194: Utilities Provided By Expressbuilder

    Use Autorun menu to read documents or install bundled software. Adobe Reader is needed to view or print manuals of PDF format. Integrated Installation You can easily install Starter Pack or NEC ESMPRO using this feature. Log on the Windows with the built-in Administrator to use this feature. Utilities Provided by EXPRESSBUILDER The following utilities can be started when choosing Utilities from Home Menu.

  • Page 195: Expressscope Engine 3

    Chapter 3 Useful Features 6. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various functions by using a system management LSI called BMC (Baseboard Management Controller). EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, fans, temperature, and voltage.

  • Page 196: Nec Esmpro

    7. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent For details of NEC ESMPRO Agent, refer to User’s Guide in ft control software Install DVD. NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware. To use these features, install the bundled software such as NEC ESMPRO Agent on the server.

This manual is also suitable for:

Express5800/r320d-m4Express5800/r320d-e4N8800-185f

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