Customer Service; Before Calling For Service - Bosch HGS8045UC Use And Care Manual

Customer Service

Contact our Customer Service if your appliance needs
repair. Our Customer Service (see below) will be happy
to supply you with details how to obtain a service repair.

Before Calling for Service

Before calling Customer Service, consider the
suggestions and instructions below:
Problem
Burner(s) do not light/igniters do not
spark
Cooktop burner(s) do not start cor-
rectly, Flame extinguishes at burner
as soon knob is released
Burner flame goes out unexpectedly Ensure that there is no draft in the room.
Sparks appear on the wrong burner No fault: On starting one burner on all burners sparks will be generated.
The igniters spark even though the
knobs are in the off position
Cooking results are not what was
expected
Oven door feels hotter as before
remove the oven door glass for
cleaning
Oven door is not balanced
If the oven is cold with the oven con-
trol set to bake or broil.
Broil setting cannot be changed.
Oven control knob can turn from
Broil to bake temperatures.
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Suggestion
Ensure that the gas shut-off valve is in the "ON" position and the gas supply
▯
to the house is not shut off.
Ensure that the burner caps and burner bases and the burner ports are not
▯
clogged. Clear ports with a wire or straightened paper clip if clogged.
Make sure the igniters are clean and dry.
▯
Check the power supply. It should be properly grounded with the correct
▯
polarity. Ensure that the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
Probable reason is, that the push in time was to short or the pushing was
▯
too soft. Push in the knob completely, once flame appears keep it pushed in
at that complete position for 3-5 seconds.
If than flame does not hold, check the burner for being clean and parts
▯
attached in right manner.
Note: : There has to be a flame towards the brown pin at burner, which is the
thermocouple.
When the electrical power connection has been activated at the first power-up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the "OFF" position.
Check the level of the cooktop burner during installation.
▯
Cooking pan does not fit on the surface being used.
▯
The cookware is not the recommended type or size. See "Notes regarding
▯
cookware" and "Baking pans and dishes"~ Page 21.
Check if the oven door glass is right way round (low-E symbol can be read).
Check if inner door glass is present/ has been inserted during reassembly.
Check a cooktop burner for a few minutes to be sure gas is flowing to the
▯
range. If not, check your LP gas tank or or insulation valve in installation to
be open. If gas is available at cooktop burners, probably the start procedure
of oven burner was not executed correctly. Make sure that in start procedure
the knob is pressed in fully and listen for sparks and gas flow to the accord-
ing burner.
The push and turn feature may be preventing gas flow. Be sure to follow the
▯
instructions ~ Page 20 i.e. Press the control knob in for a few seconds
(this gets gas flowing), then turn to bake of broil and release. This lights the
gas.
The automatic start procedure will stop after 10 sec (no more sparking),
▯
than you can check whether flame is generated by opening appliance door
(bake burner visible through holes in bottom sheet, broil burner is free). If no
flame visible- keep open oven door for 5 minutes, than close and try again.
This is correct, broil has only one setting, marked by the word broil. To reduced
or increasing broiling intensity, move the rack up or down. Follow the instruc-
tions for racks ~ Page 10
This is correct. The control knob can only be turned from broil to bake, or vice
versa, via the off position.
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
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