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Additional information
Tips and troubleshooting
Cannot delete files on the player.
• For any files you have transferred to the player,
you may delete them while you have connected
the player with your computer. Highlight the
unwanted file in the player's file directory on your
computer and press the delete key on your
computer to delete the file. Subscribed files are
best to be removed through Windows Media
Player.
• For deleting files from the player, refer to Option
menu from page 16-22 for details.
Player repeats same tracks or all tracks.
• Repeat play is turned on. Press the PLAY button to
show the option menu and change the play mode.
Audio distorted at high volume.
• Change the Equalizer mode to Flat.
• Turn down the volume.
Player turns itself off.
• Your player turns itself off if you leave it in pause
mode or navigation mode for the duration
specified in PowerSave setting.
The player cannot be turned on.
• Battery is empty.
• Ensure the keys lock is not activated.
• Reset the player by pressing and holding MENU
for more than 10 seconds.
• If the player still cannot be turned on after
resetting, perform a firmware upgrade to restore
it.
Player does not respond to key presses.
• If your player stops responding to key presses,
you can reset it by pressing and holding MENU
for more than 10 seconds. Most of your settings
will be preserved; only the settings that you have
changed after your last power off will be lost.
• This player may temporarily cease to function if
subjected to electrostatic disturbance. To resume
normal operation, it may be necessary to cycle the
power off and back on or you can reset it by
pressing and holding MENU for more than
10 seconds.
24
Player cannot play WMA songs.
• Secure music download files must be
transferred to your player through the Windows
Media Player or the application recommended
by your online music download service
(Note: Services and applications must be
Windows Media audio-compliant and support
Digital Rights Management.) (Apple iTunes
music content is not supported). The player
takes a long time to read files in a folder.
• File reading may take longer if too many files
are put in a single folder. Re-organize your files
into a number of folders.
Song information is not showing correctly.
• Song information may not match your current
player's language setting. Change the language
setting.
Cannot view picture files.
• The player only supports .jpg extension file, and
do not support other formats like .bmp, .tiff, .
jpeg.
Cannot play video files.
• All video contents must be converted by
video2smv . Other format of video file will not
be supported.
Cannot play audible files.
• Make sure the file format is correct. The player
supports Format 4 Audible file. The player
reports that it is full.
• You have filled the capacity of the internal
memory of the player.
• You have exceeded the maximum number of
items that this player supports. Your player can
only support up to 2000 media files within eight
hierarchy of folder in maximum.
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