Technical Support; Return Procedure - Siemens SIPROCESS GA700 Operating Instructions Manual

A.6

Technical support

Technical Support
If you have any technical questions, contact Technical Support
support.industry.siemens.com/cs/ww/en/sc/2090).
Use our online request form Support Request
support.industry.siemens.com/My/ww/en/requests#createRequest).
Service & Support on the Internet
In addition to our documentation, we offer further information online on the Internet:
Industry Online Support (https://support.industry.siemens.com/cs/ww/en/sc)
There you will find:
• The latest product information, FAQs, downloads, tips and tricks.
• A newsletter that provides you with up-to-date information about the products.
• The Knowledge Manager that finds the right documents for you.
• Your local contact partner for automation technology in our contacts database.
• Information about on-site services, repairs, spare parts and much more is available on our
"Services" pages.
Our bulletin board, where users and specialists share their knowledge worldwide.
Additional Support
Contact your local Siemens partner if you have any questions about the use of products
described in this manual and cannot find the answers here.
Find your contact partner at:
Partner (https://www.automation.siemens.com/partner)
A signpost to the documentation of the various products and systems is available at:
Instructions and Manuals (https://support.industry.siemens.com/cs/ww/en/ps/17731/man)
A.7

Return procedure

The device has to be returned in its original packaging. If the original packaging is no longer
available, return the device in appropriate packaging. Empty packaging for devices and modules
is also available as spare part.
Include the delivery note, the goods document with the returned goods process mark and
decontamination certificate in a firmly attached clear plastic pouch on the outside of the
packaging.
With this decontamination declaration you warrant that the device/replacement part has been
carefully cleaned and is free of residues. The device/replacement part does not pose a hazard for
Rack-mounted device
Operating Instructions, A5E31874006-12
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Appendix
A.7 Return procedure
149