Related Manuals for HP P24 G5
Summary of Contents for HP P24 G5
- Page 1 Maintenance and Service Guide P24 G5 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned to read “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................2 Important safety information ........................... 2 Important service information and precautions ....................... 2 RoHS (2002/95/EC) requirements .......................... 3 General descriptions ..............................3 Firmware updates ..............................3 Before returning the repaired product to the customer .................... 3 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals. -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Power LED Indicates that the monitor is powered on. Power button Turns the monitor on or off. NOTE: Be sure that the master power switch on the monitor is in the On position to turn on the monitor. - Page 8 Table 1-2: Rear components and their descriptions Component Function Joypad OSD button Opens the OSD settings. Security cable slot Connects an optional security cable. Power connector Connects a power cord. Connects a DisplayPort cable to a source device DisplayPort connector such as a computer or game console.
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Page 9: Locating The Serial Number And Product Number
The Barcode label (1) and SPEC label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description DECO_BEZEL LENS PANEL MIDDLE_FRAME POWER MYLAR POWER BOARD MAIN FRAME KEY BOARD KEY_FUNCTION KEY_POWER stand ass''y L238W-Fhp1b-s1 NA BASE_ASS’Y L215W-Fhp1b-s1 N/A COVER_VESA L238W-Fhp1b-s1... -
Page 11: How To Order Parts
0Q1G3030 6 47 CR3 QQ1G24200301200AWL 0M1G3030 4 47 CR3 0M1G2940 10 47 CR3 How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number N16739-001... - Page 12 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.
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Page 13: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 14 1) Remove six screw from the rear case. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens.
- Page 15 6) Disassemble the key board from the Rear Cover (if required). 7) Remove 2 screws and disconnect the FFC cable to disassemble the main frame from panel 8) Remove 2 screws from the bracket. 9) Disassemble 4 screws from the board.
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Page 16: Power Board
PLPCLE481AQB1 (3 source) Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. Remove the power board: 1) The HP P24 G5 power board connector position is as follows:... -
Page 17: Connector Repair
Warning: After unplugging the power supply, the capacitance is still charged, do not touch and discharge the capacitor. 2) Locate the part number location on the board Connector repair This procedure includes DisplayPort, HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPR1EBHPQ5) The connectors identifiers are as follows: Connector Location... -
Page 18: Dp Connector Cn501
Main Board CN501 CN502 CN503 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. •... -
Page 19: Hdmi Connector Cn502
2) Use a hot air gun to melt the solder on the pins. 3) Lift the CN501 connector from the PCB 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. HDMI connector CN502 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. -
Page 20: D-Sub Connector Cn503
3) Lift the CN502 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. D-SUB connector CN503 Repair the D-SUB connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN503 connector from the circuit board. -
Page 21: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item HDMI test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor. - Page 22 Check Video Cable is Monitor video cable is disconnected. Connect the appropriate displayed on screen. video signal cable between the computer and monitor. Be sure that the computer power is off while connecting the video cable. Input Signal Out of Video resolution, refresh rate, or both, are set Change the settings to a Range is displayed on...
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Page 23: Index
Index components preparation for disassembly, 11 front, 5 RC removal, 11 rear, 5 rear components, 5 connector repair, 15 removal features, 4 power board, 14 firmware updates, 3 RC, 11 front components, 5 removal and replacement procedures, 11 function test, 19 returning to customer, 3 how to order parts, 9 RoHS (2002/95/EC) requirements, 3...