Troubleshooting - Nokia 7710 User Manual

connect to VPN access points and the smartphone
negotiates encrypted connections with the VPN gateway.
To use usernames and passwords to authenticate to
a VPN gateway, enter your VPN user name in
name: and VPN password in
To use usernames and passcodes to authenticate to
a VPN gateway, enter your VPN user name in
name:. Generate a SecurID passcode and enter it in
passcode:. Tap OK
If the SecurID token has become out of synchronisation
with the time clock of the ACE/Server, you are prompted
for the next passcode that the ACE/Server uses as a new
reference for the time base of the token. Enter your VPN
user name in VPN user
passcode in Next passcode:
administrators.

Troubleshooting

This section lists error messages in alphabetical order,
describes the possible causes of the errors, and suggests
actions to recover from the errors.
Authentication failed. Check user name and password.
• You enter an incorrect user name or password when
you authenticate to a VPN policy server or log on to a
VPN.
• You enter the wrong passcode when you are prompted
for the Next passcode.
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VPN user
VPN password:. Tap OK
VPN user
name:. Generate and enter a new
and tap OK. If this fails, contact
Try the following solutions:
• Check your user name and password and try again.
• Generate and enter a passcode.
Unable to log on to policy server. Enter policy server user name
and password.
The certificate that authenticates you to the VPN policy
server expires or administrators revoke the certificate.
VPN
Report this error to administrators, who give you a one-
time password for logon. Enter the user name and one-
time password to authenticate to the VPN policy server.
VPN client enrolls a new certificate for you.
Unable to log on to policy server. See VPN log for details.
The validity period of the certificate that authenticates
you to the VPN policy server has not begun yet.
Check the date and time settings or wait until the validity
period of the certificate begins.
Unable to use VPN client. Cryptographic library is too weak.
If the cryptographic library that is installed on the
smartphone is too weak, you cannot use VPN connections.
Contact administrators.
Incorrect password
You enter an incorrect key store password or key import
password.
Check the password and try again.