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Lenovo BladeCenter HS23E Problem Determination And Service Manual

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Lenovo BladeCenter HS23E Types 8038 and
8039
Problem Determination and Service Guide
Machine Type: Types 8038 and 8039

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Summary of Contents for Lenovo BladeCenter HS23E

  • Page 1 Lenovo BladeCenter HS23E Types 8038 and 8039 Problem Determination and Service Guide Machine Type: Types 8038 and 8039...
  • Page 2 Lenovo Documentation CD. Tenth Edition (June 2014) © Copyright Lenovo 2014, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract...

  • Page 3: Table Of Contents

    Contents Safety ....Configuring the LAN over USB interface manually . Guidelines for trained service technicians . LAN over USB Windows Driver Installation Inspecting for unsafe conditions . LAN over USB Linux Driver Installation Guidelines for servicing electrical equipment viii...
  • Page 4 Recovering from a UEFI update failure . Index ....In-band manual recovery method Out-of-band manual recovery method . BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 5: Safety

    Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité.
  • Page 6 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 7: Guidelines For Trained Service Technicians

    Guidelines for trained service technicians This section contains information for trained service technicians. Inspecting for unsafe conditions ® Use this information to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 8: Guidelines For Servicing Electrical Equipment

    If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. viii BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 9: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 10 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 11 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting.
  • Page 12 Always replace the blade cover before installing the blade. Statement 32 CAUTION: To avoid personal injury, before lifting the unit, remove all the blades, power supplies, and removable modules to reduce the weight. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 13 Statement 33 CAUTION: This device does not provide a power control button. Removing power supply modules or turning off the server blades does not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 14 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 15: Chapter 1. Start Here

    Chapter 1. Start here You can solve many problems without outside assistance by following the troubleshooting procedures in this documentation and on the World Wide Web. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.
  • Page 16 For information about performing the checkout procedure, see “About the checkout BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 17: Undocumented Problems

    procedure” on page 93. For information about configuring the blade server, see Chapter 3, “Configuring the blade server,” on page 17. 6. See controller and management software documentation. If the problem is associated with a specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.
  • Page 18 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 19: Chapter 2. Introduction

    This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM BladeCenter HS23E Type 8038 or 8039 blade server. It describes the diagnostic tools that come with the blade server, error codes and suggested actions, and instructions for replacing failing components.

  • Page 20: Notices And Statements In This Document

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 21: Features And Specifications

    Features and specifications Use this table to view specific information about the blade server, such as blade server hardware features and the dimensions of the blade server. Notes: 1. Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. 2.
  • Page 22 (an external USB port is not “Particulate contamination” on supported) page 235. v Serial over LAN (SOL) v Wake on LAN (WOL) v Redundant buses for communication with keyboard, mouse, and removable media drives BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 23: Blade Server Controls And Leds

    Blade server controls and LEDs Use this information for details about the controls and LEDs on the blade server. The following illustration identifies the buttons and information LEDs on the blade-server control panel. Power LED: This green LED indicates the power status of the blade server in the following manner: v Flashing rapidly: While the service processor in the blade server is initializing and synchronizing with the management module, the power LED flashes...
  • Page 24 It can take approximately 20 seconds for the operating system in the blade server to recognize the media tray. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 25: Turning On The Blade Server

    If there is no response when you press the media-tray select button, you can use the Advanced-Management-Module Web interface to determine whether local control has been disabled on the blade server. Note: The operating system in the blade server must provide USB support for the blade server to recognize and use the removable-media drives.

  • Page 26: Turning Off The Blade Server

    Use this information to locate connectors, LEDs, and switches on the system board. The following illustrations show the connectors, LEDs, and switches on the system board. The illustrations in this document might differ slightly from your hardware. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 27: Blade Server Connectors

    Blade server connectors Use this information to locate blade server system-board components and connectors for optional devices. The following illustration shows the system-board components, including connectors for user-installable optional devices, in the blade server. System-board switch Use this information to locate and define system-board switch in the blade server. The following illustration shows the location of the light path diagnostics switch on the system board.
  • Page 28 Turning this switch to presence off. the on position indicates a physical presence to the IMM TPM. SW1 - 8 Force RTMM update The default position is Reserved. off. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 29: System-Board Leds

    System-board LEDs Use this information to locate system-board LEDs in the blade server. You must remove the blade server from the BladeCenter unit, open the cover or remove any optional expansion units, and press the power button (see “Blade server controls and LEDs” on page 9) to light any error LEDs that were turned on during processing.
  • Page 30 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 31: Chapter 3. Configuring The Blade Server

    Chapter 3. Configuring the blade server Use this information for details about the configuration requirements of the blade server. This chapter describes the configuration requirements of the blade server. Before you continue, make sure that the blade server has the latest version of firmware code.

  • Page 32: Using The Setup Utility

    Select this choice to view or change the server component settings. – Adapters and UEFI Drivers Select this choice to view information about the UEFI 2.0 (and prior) adapters and UEFI drivers installed in the blade server. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 33 Note: Before you configure a UEFI-compatible device, you should update the firmware for your blade server. See “Updating firmware and device drivers” on page 31 for information about how to update the firmware for your blade server. To configure a UEFI-compatible expansion adapter, complete the following steps: 1.
  • Page 34 Select this choice to view or enable the POST watchdog timer. v POST Watchdog Timer Value Select this choice to view or set the POST loader watchdog timer value in minutes. v Reboot System on NMI BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 35 Select this choice to enable or disable restarting the system whenever a nonmaskable interrupt (NMI) occurs. Enable is the default. v Halt on Severe Error Select this choice to enable or disable the system from booting into OS, displaying the POST event viewer whenever a severe error was detected. Disable is the default.

  • Page 36: Using Passwords

    Setup utility menu. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the system board. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 37: Using The Boot Menu Program

    Using the Boot Menu program Use the Boot Menu program to temporarily redefine the first startup device without changing settings in the Setup utility. The Boot Menu program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility.
  • Page 38 Remote LAN access, type the command: Note: When using the remote LAN access method to access IMM using the LAN from a client, the host and the imm_external_ip address are required parameters. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 39: Updating The Dmi/Smbios Data

    host <imm_external_ip> [user <imm_user_id>[[password <imm_password>] Where: imm_external_ip The external IMM LAN IP address. There is no default value. This parameter is required. imm_user_id The IMM account (1 of 12 accounts). The default value is USERID. imm_password The IMM account password (1 of 12 accounts). The default value is PASSW0RD (with a zero 0 not an O).
  • Page 40 The following commands are examples of using the userid and password default values and not using the default values: Examples that do not use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --user <imm_user_id> --password <imm_password> BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 41 asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --user <imm_user_id> --password <imm_password> asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --user <imm_user_id> --password <imm_password> Examples that do use the userid and password default values:asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> v Online KCS access (unauthenticated and user restricted): You do not need to specify a value for access_method when you use this access method.

  • Page 42: Using The Serverguide Setup And Installation Cd

    (bootable) CD drive. In addition to the ServerGuide Setup and Installation CD, you must have the operating-system CD to install the operating system. The ServerGuide program has the following features: v Sets system date and time BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 43: Setup And Configuration Overview

    v Detects installed optional hardware devices and provides updated device drivers for most adapters and devices v Provides diskette-free installation for supported Windows operating systems v Includes an online readme file with links to tips for the hardware and operating-system installation Setup and configuration overview Use this information to setup and configure the blade server.

  • Page 44: Typical Operating-System Installation

    To use the Setup utility to configure the boot protocol to boot from a non-UEFI legacy network device for the next boot only, complete the following steps: 1. Turn on the server (see “Turning on the blade server” on page 11). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 45: Updating Firmware And Device Drivers

    2. When the prompt Press <F1> Setup is displayed, press F1. If you have set an administrator password, you must type the administrator password to access the full Setup utility menu. If you do not type the administrator password, a limited Setup utility menu is available.

  • Page 46: Configuring Uefi Compatible Devices

    Configuring UEFI compatible devices Use this information to configure UEFI compatible devices. Your IBM BladeCenter HS23E Type 8038 or 8039 blade server is UEFI compatible. UEFI compatible expansion cards can be configured through the Setup utility. To configure a UEFI compatible expansion card, complete the following steps: Note: Before configuring a UEFI compatible device, it is recommended to update the firmware for your blade server.

  • Page 47: Creating An Array Using The Serveraid H1135 Configuration Utility

    Creating an array using the ServeRAID H1135 configuration utility Use these instructions to create an array using the ServeRAID H1135 configuration utility. Use the LSI Configuration Utility program to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use this program as described in this document.

  • Page 48: Starting The Lsi Configuration Utility Program

    When you have finished changing settings, press Esc to exit from the program; select Save to save the settings that you have changed. Note: For more information, see the Installation and User's Guide for ServeRAID H1135 at http://www-947.ibm.com/support/entry/portal/ docdisplay?lndocid=MIGR-5088601&brandind=5000008. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 49: Creating A Raid Array Of Hard Disk Drives

    Creating a RAID array of hard disk drives Use this information to create a RAID array of hard disk drives. To create a RAID array of hard disk drives, complete the following steps: 1. From the list of adapters, select the controller (channel) for the drives that you want to mirror.

  • Page 50: Setting Option Rom Execution Order

    IBM Advanced Settings Utility (ASU) and firmware flash utilities, and DSA, use the Service Location Protocol (SLP) to discover the IMM IP address. These tools perform an SLP multicast discovery on the LAN over USB interface. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 51: Potential Conflicts With The Lan Over Usb Interface

    When they receive a response from the IMM, they obtain the attributes that contain the IP address the IMM is using for the LAN over USB interface. Potential conflicts with the LAN over USB interface In some situations, the IMM LAN over USB interface can conflict with certain network configurations, applications, or both.

  • Page 52: Configuring The Lan Over Usb Interface Manually

    3. Go to Computer Management, then Device Manager and find the RNDIS Device. Select Properties > Driver > Reinstall driver. Point the server to the \Windows\inf directory where it can find the ibm_rndis_server_os.inf file and install the device. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 53: Lan Over Usb Linux Driver Installation

    4. Go to Computer Management then Device Manager and right-click on Network adapters and select Scan for hardware changes. A small pop-up confirms that the Ethernet device is found and installed. The New Hardware Wizard starts automatically. 5. When you are prompted with the question, “Can Windows connect to Windows Update to search for software?", select No, not this time.
  • Page 54 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 55: Chapter 4. Parts Listing

    Chapter 4. Parts listing This chapter contains the parts listing for the IBM BladeCenter HS23E blade server. Replaceable components consist of consumable parts, structural parts, and customer replaceable units (CRUs): v Structural parts: Purchase and replacement of structural parts (components, such as chassis assembly, top cover, and bezel) is your responsibility.
  • Page 56 Expansion card, Broadcom 10 Gb 4-port Ethernet (CFFh) (BMC 57711) 46M6165 Expansion card, Broadcom 10 Gb 2-port Ethernet (CFFh) 46M6169 Expansion card, Brocade 10Gb Converged Network Adapter (CFFh) 81Y1654 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 57 CRU part CRU part Index Description number (Tier number (Tier Expansion card, Emulex 10GbE Virtual Fabric Adapter 2 for IBM 00Y3290 BladeCenter (CFFh) Expansion card, Emulex 10GbE Virtual Fabric Adapter Advanced 2 for 00Y3292 IBM BladeCenter (CFFh) Expansion card, Emulex Virtual Fabric Adapter for IBM BladeCenter 00Y3294 (CFFh) Expansion card, Emulex Virtual Fabric Adapter Advanced for IBM...
  • Page 58 System board (base assembly type 1 for use with Intel Xeon Processor E5-2600 series) 00Y7572 B1x, B3x, C2x, C3x, D1x, D3x, F1x, F2x, E1Y, E2Y, E3Y, C4x, D2x, D4x, E4x, E5x, E6x BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 59: Structural Parts

    CRU part CRU part Index Description number (Tier number (Tier System board (base assembly type 2 for use with Intel Xeon Processor E5-2600 v2 series) 00KC548 C4x, D2x, D4x, E4x, E5x, E6x, B1x, B3x, C2x, C3x, D1x, D3x, E1x, E2x, E3x, F1x, F2x Expansion card, Emulex 8Gb Fibre Channel Dual-Port CIOv (option) 00JY846...
  • Page 60 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 61: Chapter 5. Removing And Replacing Blade Server Components

    Chapter 5. Removing and replacing blade server components Use this information to remove and replace components in the blade server. Replaceable components consist of consumable parts, structural parts, and customer replaceable units (CRUs): v Consumables: Purchase and replacement of consumables (components, such as batteries that have depleting life) is your responsibility.

  • Page 62: System Reliability Guidelines

    Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 63: Returning A Device Or Component

    v While the device is still in its static-protective package, touch it to an unpainted metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the device for at least 2 seconds.

  • Page 64: Installing The Blade Server In A Bladecenter Unit

    The appearance of your BladeCenter unit might be different; see the documentation for your BladeCenter unit for additional information. To install a blade server in a BladeCenter unit, complete the following steps. Statement 21 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 65 CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 47. 2.

  • Page 66: Removing And Replacing Consumable And Structural Parts

    5. Lay the cover flat, or lift it from the blade server and store for future use. Statement 21 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 67: Installing The Blade Server Cover

    CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Installing the blade server cover Use these instructions for information about how to close the blade server cover. Attention: You cannot insert the blade server into the BladeCenter unit until the cover is installed and closed or an expansion unit is installed.

  • Page 68: Removing The Bezel Assembly

    The following illustration shows how to remove a bezel assembly from a blade server. Note: The illustrations in this document might differ slightly from your hardware. To remove the bezel assembly, complete the following steps. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 69: Installing The Bezel Assembly

    1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 47. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 49 for instructions).

  • Page 70: Removing A Blade Handle

    BladeCenter unit” on page 50). Removing a blade handle Use these instructions to remove a blade handle. The following illustration shows how to remove a blade handle. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 71: Installing A Blade Handle

    To remove a blade handle, complete the following steps. 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 47. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 49 for instructions). 3.

  • Page 72: Removing The Air Baffle

    The following illustration shows how to remove a air baffle from a blade server. Note: The illustrations in this document might differ slightly from your hardware. To remove the air baffle, complete the following steps. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 73: Installing The Air Baffle

    1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 47. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from the BladeCenter unit” on page 49 for instructions). 3.
  • Page 74 6. Install the cover onto the blade server (see “Installing the blade server cover” on page 53). 7. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 50). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 75: Removing And Replacing Tier 1 Customer Replaceable Units (Crus)

    Removing and replacing Tier 1 customer replaceable units (CRUs) Use this information for removing and replacing Tier 1 CRUs. Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Some Tier 1 CRUs are available as both optional devices and replaceable components.

  • Page 76: Installing The Battery

    “Removing an optional expansion unit” on page 79 for instructions). 5. Follow any special handling and installation instructions that come with the battery. 6. Locate the battery on the system board (see “Blade server connectors” on page 13). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 77: Removing A Hot-Swap Storage Drive

    7. Orient the battery so that the positive (+) side faces in towards the center of the blade server. 8. Tilt the battery so that you can insert it into the bottom of the socket. 9. As you slide the battery into place, press the top of the battery into the socket. 10.

  • Page 78: Installing A Hot-Swap Storage Drive

    4. Open the release lever on the hot-swap storage drive and slide the drive into the storage bay until it is firmly seated in the connector. 5. Lock the hot-swap storage drive into place by closing the release lever. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 79: Removing A Memory Module

    Removing a memory module Use this information to remove a dual inline memory module (DIMM) from the blade server. The following illustration shows how to remove a DIMM from the blade server. This information also applies to removing a DIMM filler. After you install or remove a DIMM, you must change and save the new configuration information by using the Setup utility.

  • Page 80: Installing A Memory Module

    192 GB of system memory. There are three different memory modes: v Independent channel mode: Independent channel mode gives a maximum of 96 GB of usable memory with one microprocessor installed, and 192 GB of usable BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 81 memory with two microprocessors installed (using 16 GB DIMMs). The DIMMs can be installed without matching sizes. See the table below for the memory installation order. Table 3. Independent channel mode DIMM installation sequence One microprocessor installed Two microprocessors installed DIMM connectors 5, 3, 1, 6, 4, 2 DIMM connectors 5, 11, 3, 9, 1, 7, 6, 12, 4, 10, 2, 8...
  • Page 82 DIMM for at least two seconds; then, remove the DIMM from its package. 4. To install the DIMMs, repeat the following steps for each DIMM that you install: BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 83: Removing A Usb Flash Key

    a. Make sure that the retaining clips are in the open position, away from the center of the DIMM connector. b. Turn the DIMM so that the DIMM keys align correctly with the DIMM connector on the system board. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.

  • Page 84: Installing A Usb Flash Key

    5. Use your fingers to push the USB Flash key into the USB connector on the blade server. 6. If a CIOv expansion card was removed during the install process, install the expansion card (see “Installing a CIOv-form-factor expansion card” on page 73). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 85: Removing An I/O Expansion Card

    7. Install the cover or the optional expansion unit onto the blade server (see “Installing the blade server cover” on page 53). 8. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 50). Removing an I/O expansion card The following sections describe how to remove the following expansion cards: v vertical-combination-I/O (CIOv)

  • Page 86: Removing A Horizontal-Compact-Form-Factor Expansion Card

    (see “Blade server connectors” on page 13). 6. Open the expansion-card standoff. 7. Lift the release lever to disengage the CFFh expansion card from the expansion connector on the system board. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 87: Installing An I/O Expansion Card

    8. Use your fingers to hold the edge of the CFFh expansion card where it connects to the blade expansion connector; then, lift up on the card. Installing an I/O expansion card The following sections describe how to install the following expansion cards: v vertical-combination-I/O (CIOv) v horizontal-combination-form-factor (CFFh) Installing a CIOv-form-factor expansion card...

  • Page 88: Installing A Horizontal-Compact-Form-Factor Expansion Card

    53 or “Installing an optional expansion unit” on page 80). 7. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 50). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 89: Removing A Storage Interface Card

    Removing a storage interface card Use this information to remove a storage interface card from the blade server. The storage interface card controls the hot-swap storage drives. The following illustrations show how to remove a ServeRAID H1135 CIOv storage interface card from the blade server.

  • Page 90: Installing A Storage Interface Card

    “Installing the blade server cover” on page 53). 6. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 50). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 91: Removing The Control Panel

    Removing the control panel Use this information to remove the control panel from the blade server. Notes: 1. The following illustration shows the locations of the control panel on the system board. 2. The illustrations in this document might differ slightly from your hardware. To remove the control panel, complete the following steps.

  • Page 92: Installing The Control Panel

    7. Install the cover onto the blade server (see “Installing the blade server cover” on page 53). 8. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 50). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 93: Removing An Optional Expansion Unit

    Removing an optional expansion unit Use these instructions to remove the optional expansion unit from the blade server. To remove an optional expansion unit, complete the following steps: 1. Before you begin, read “Safety” on page v and “Installation guidelines” on page 47.

  • Page 94: Installing An Optional Expansion Unit

    4. Lower the expansion unit so that the slots at the rear slide down onto the cover pins at the rear of the blade server; then, pivot the expansion unit down onto the blade server. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 95: Removing And Replacing Tier 2 Crus

    5. If the expansion unit has an extraction device (such as a thumbscrew or a lever), use it to fully engage the expansion unit on the blade server; otherwise, press the expansion unit firmly into the closed position until it clicks into place. To install an option into the expansion unit, refer to the documentation provided with the expansion unit.
  • Page 96 Use a screwdriver to loosen the screws on the heat sink, rotating each screw two full turns until each screw is loose. c. Use your fingers to gently pull the heat sink from the microprocessor. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 97 Attention: Do not use any tools or sharp objects to lift the release levers on the microprocessor socket. Doing so might result in permanent damage to the system board. 7. Open the microprocessor socket release levers and retainer. a. Open the release lever on the microprocessor socket. b.

  • Page 98: Installing A Microprocessor And Heat Sink

    If you are installing a second microprocessor, make sure that the microprocessors are identical in core speed, QPI, cache size, core quantity, and power segment. The system might hang, if the installed microprocessors are mismatched. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 99 v Before you install a new microprocessor, download and install the most current level of UEFI code (see “Updating firmware and device drivers” on page 31). v When you install a second microprocessor, you might have to install additional memory, or redistribute memory across the DIMM connectors (see “Installing a memory module”...
  • Page 100 Align the installation tool with the microprocessor socket. The installation tool rests flush on the socket only if properly aligned. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 101 d. Twist the handle on the microprocessor tool counterclockwise to insert the microprocessor into the socket. The microprocessor is keyed to ensure that the microprocessor is installed correctly. The microprocessor rests flush on the socket only if properly installed. Attention: v Do not press the microprocessor into the socket.
  • Page 102 Align and place the heat sink on top of the microprocessor in the retention bracket, thermal grease side down. d. Press firmly on the heat sink. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 103: Thermal Grease

    e. Align the screws on the heat sink with the holes on the heat-sink retention module. f. Press firmly on the captive screws and tighten them with a screwdriver, alternating among the screws until they are tight. If possible, each screw should be rotated two full rotations at a time.

  • Page 104: Removing The System-Board Assembly

    IBM Repair Identification (RID) tag provided with the new system-board assembly; then, place label 1 (larger label) on the base of the system board and label 2 (smaller BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 105: Installing The System-Board Assembly

    label) on the bottom side of the control panel. 8. If you are instructed to return the system-board assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the system-board assembly Use this information to install the system-board assembly in the blade server. Important: When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
  • Page 106 See “Updating the DMI/SMBIOS data” on page 25 and “Updating firmware and device drivers” on page 31 for more information. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 107: Chapter 6. Diagnostics

    Service bulletins IBM updates the support website with tips and techniques that you can use to solve any problems that you might be having with the BladeCenter HS23E blade server. To find any service bulletins that are available for the BladeCenter HS23Eblade server, go to the BladeCenter support website at http://www.ibm.com/...

  • Page 108: Performing The Checkout Procedure

    For more information about the blade server error LEDs, see “Blade server light path diagnostics LEDs” on page 186. v Dynamic System Analysis (DSA) Portable Edition diagnostic program BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 109: Post

    DSA tests the major components of the BladeCenter unit, including the management modules, I/O modules, removable-media drives, and the blade servers, while the operating system is running. For documentation and download information for DSA, see http://www.ibm.com/systems/ management/ . For more information about diagnostic programs and error messages, see “IBM Dynamic System Analysis Preboot diagnostic program”...

  • Page 110: Event Logs

    (as the IPMI event log), the IMM event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 111: Viewing Event Logs Through The Setup Utility

    Viewing event logs through the Setup utility Use this information to view event logs through the Setup utility. For complete information about using the Setup utility, see “Using the Setup utility” on page 18. To view the POST event log or system-event log, complete the following steps: 1.

  • Page 112: Uefi/Post Error Codes

    Table 9. Event severity levels Severity Description Informational An informational message is something that was recorded for audit purposes, usually a user action or a change of states that is normal behavior. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 113: Uefi/Post Error Codes

    Table 9. Event severity levels (continued) Severity Description Warning A warning is not as severe as an error, but if possible, the condition should be corrected before it becomes an error. It might also be a condition that requires additional monitoring or maintenance.
  • Page 114 %. this error. 2. Restart the server. 3. Contact your IBM service representative for support. (% = microprocessor number) BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 115 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 116 (see “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 118 (see “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 120 (see “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 121 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 122 Mismatched been installed in the correct sequence has been detected. DIMMs Detected. (see “Installing a memory module” Please verify that on page 66). the memory configuration is valid. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 123 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 124 84). 8. (Trained technician only) Replace the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 125 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 126 91). 7. (Trained technician only) Replace the affected microprocessor (See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 127 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 128 “Installing an I/O expansion card” on page 73). v (Trained technician only) Replace the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 129 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 130 I/O expansion card” on page 73). 4. (Trained technician only) Replace the microprocessor (see “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 131 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 132 “Installing an I/O expansion card” on page 73). v (Trained technician only) Replace the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 133 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 134 Detected, System firmware update that applies to the UEFI image. halted. this error. 2. Recover the server firmware (see “Recovering from a UEFI update failure” on page 217). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 135 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 136 UEFI image. required controller. Required 3. (Trained technician only) Replace Controller. the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 137 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 138 31). 3. (Trained technician only) If the problem remains, replace the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 139 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...
  • Page 140 “Recovering from a UEFI update failure” on page 217). 3. (Trained technician only) Replace the system board (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 141 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),”...

  • Page 142: Imm Error Messages

    63). 3. If the error still occurs, replace the system-board assembly (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 143 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 144 3. Make sure that all of the fans on the BladeCenter unit are running. 4. Check the error logs about the temperature and the fan (see “UEFI/POST error codes” on page 99). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 145 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 146 4. Check the error logs about the temperature and the fan (see “UEFI/POST error codes” on page 99). 0x80030100 80030006-2101ffff Info Sensor (Sig Verify Information only; no action is required. Fail) has deasserted. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 147 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 148 “Installing the battery” on page 62). 9. Make sure that the heat sink is properly attached to the microprocessor (see “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 149 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 150 BladeCenter unit. 3. If the error still occurs, replace the system-board assembly (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 151 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 152 2. Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked. 3. Make sure that all of the fans on the BladeCenter unit are running. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 153 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 154 3. Make sure all of the memory is enabled in the Setup utility (see “Using the Setup utility” on page 18). Notice which memory modules are disabled before continuing to the next step. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 155 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 156 POST Error. in the logged IMM message text. Please refer to “UEFI/POST error codes” on page 99 for the appropriate actions. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 157 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 158 This is a UEFI detected event. The UEFI Error) diagnostic code for this event can be found in the logged IMM message text. Please refer to “UEFI/POST error codes” on page 99 for the appropriate actions. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 159 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 160 See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 161 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 162 91). 7. (Trained technician only) Replace the affected microprocessor (See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 163 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 164 64). [Note: X=0,1] 0x806f010f 806f010f-2201ffff Error The system Install the latest UEFI firmware (see encountered a “Recovering from a UEFI update failure” on firmware (Firmware page 217). Error) hang BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 165 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 166 84). 6. (Trained technician only) If the error continues, replace the system-board assembly (see “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 167 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 168 91). 7. (Trained technician only) Replace the affected microprocessor (See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 169 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 170 91). 7. (Trained technician only) Replace the affected microprocessor (See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 171 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 172 Make sure that both processors are displayed by the system. b. Load the default settings. c. Go to the System Settings menu and make sure the processor is enabled. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 173 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 174 91). 7. (Trained technician only) Replace the affected microprocessor (See “Removing a microprocessor and heat sink” on page 81 and “Installing a microprocessor and heat sink” on page 84). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 175 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 176 “Installing a hot-swap storage drive” on X=0,1] page 64). 2. After the storage drive has been replaced, rebuild the RAID array (see “Creating a RAID array of hard disk drives” on page 35). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 177 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 178 (see “Installing a memory module” on page 66). 0x806f050d 806f070d-0400ffff Info Hard drive X (Drive Information only; no action is required. 806f070d-0401ffff X) rebuilt in progress for Array in system. [Note X=0,1] BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 179 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 180 71 and “Installing an I/O expansion card” on page 73). 5. Replace the expansion card (see “Removing an I/O expansion card” on page 71 and “Installing an I/O expansion card” on page 73). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 181 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 182 3. Make sure that all of the fans on the 806f0a0c-2008ffff BladeCenter unit are running. 806f0a0c-2009ffff 806f0a0c-200affff 4. Make sure the air baffle and the fan 806f0a0c-200bffff fillers are installed correctly. 806f0a0c-200cffff BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 183: Troubleshooting Tables

    Troubleshooting tables Use this information to troubleshoot problems in the blade server. Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If these symptoms are related to shared BladeCenter unit resources, see “Solving shared BladeCenter resource problems” on page 222. If you cannot find a problem in these tables, see Chapter 6, “Diagnostics,”...

  • Page 184: Hard Disk Drive Problems

    2. If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully but problem remains. the storage drive continues to have a problem, replace the drive with a new one. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 185: Intermittent Problems

    Intermittent problems Use this information to resolve intermittent problems with the blade server. IBM updates the support website with the latest tips and techniques that you can use to resolve any problems. Go to the BladeCenter support search website at http://www.ibm.com/supportportal/ to see if any service bulletins have been generated.

  • Page 186: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 187: Monitor Or Video Problems

    v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Symptom Action The amount of system memory...

  • Page 188: Network Connection Problems

    The blade server connects to the network by using shared BladeCenter unit resources. See the following table and “Solving shared BladeCenter resource problems” on page 222. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 189: Optional-Device Problems

    v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Symptom Action One or more blade servers are...

  • Page 190: Power Error Messages

    “Solving shared BladeCenter resource problems” on page 222. 3. (Trained technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 191 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Message Action System over recommended voltage for +0.9...
  • Page 192 “Solving shared BladeCenter resource problems” on page 222. 3. (Trained technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 193: Power Problems

    Power problems Use this information to diagnose and resolve power problems for the blade server. IBM updates the support website with the latest tips and techniques that you can use to resolve any problems. Go to the BladeCenter support search website at http://www.ibm.com/supportportal/ to see if any service bulletins have been generated.
  • Page 194 “Installing a microprocessor and heat sink” on page 84. 3. (Trained technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 195: Removable-Media Drive Problems

    v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Symptom Action The blade server does not turn...

  • Page 196: Serverguide Problems

    Make sure that the storage drive is connected correctly. See “Blade server operating system cannot be connectors” on page 13 to locate the storage drive connector. installed. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 197: Service Processor Problems

    Symptom Suggested action The operating-system Make more space available on the hard disk. installation program continuously loops. The ServerGuide program will Make sure that the operating-system CD is supported by the ServerGuide not start the operating-system program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions.

  • Page 198: Universal Serial Bus (Usb) Port Problems

    The correct USB device driver is installed. For the latest device drivers, go to http://www.ibm.com/supportportal/ . 3. (Trained technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 199: Light Path Diagnostics

    Light path diagnostics Use this information as an overview of light path diagnostics. Light path diagnostics is a system of LEDs on the control panel and on various internal components of the blade server or expansion unit. When an error occurs, LEDs can be lit throughout the blade server or expansion unit to help identify the source of the error.

  • Page 200: Blade Server Light Path Diagnostics Leds

    The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional expansion unit and suggested actions to correct the detected problems. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 201 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.
  • Page 202 See “Using the Setup utility” on page 18. 2. (Trained technician only) Replace the system-board assembly. See “Removing the system-board assembly” on page 90 and “Installing the system-board assembly” on page 91. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 203: Bladecenter Gpu Expansion Unit Led

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.

  • Page 204: Bladecenter Gpu Expansion Unit Light Path Diagnostics Leds

    1. Check for other specific error LEDs that are lit in the expansion unit. 2. (Trained technician only) If no other error LEDs are lit, replace the expansion unit. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 205: Ibm Dynamic System Analysis Preboot Diagnostic Program

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts.

  • Page 206: Diagnostic Text Messages

    Warning: The test could not be run. There was no failure of the hardware that was being tested, but there might be a hardware failure elsewhere, or another problem BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 207: Viewing The Test Results

    prevented the test from running; for example, there might be a configuration problem, or the hardware might be missing or is not being recognized. The result is followed by an error code or other additional information about the error. Viewing the test results Use this information to view the test results of the blade server.

  • Page 208: Imm Self Tests

    7. Rerun the test. See “Diagnostic tools overview” on page 94. 8. If the failure remains, refer to Chapter 5, “Removing and replacing blade server components,” on page 47 to replace the failed component. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 209 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 210 7. Rerun the test. See “Diagnostic tools overview” on page 94. 8. If the failure remains, refer to Chapter 5, “Removing and replacing blade server components,” on page 47 to replace the failed component. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 211 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...

  • Page 212: Broadcom Ethernet Device Tests

    2. Rerun the test. 3. If the failure remains, refer to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-OPTN for the corrective actions. 405-002-xxx Passed the EEPROM test. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 213 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 214 2. Rerun the test. 3. If the failure remains, refer to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-OPTN for the corrective actions. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 215: Cpu Stress Tests

    CPU stress tests Use this information to view CPU stress test error codes and resolve CPU stress test errors. Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,”...
  • Page 216 12 and “Turning on the blade server” on page 5. (Trained technician only) If the component failure remains, refer to Chapter 5, “Removing and replacing blade server components,” on page 47 to replace the failed component. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 217: Memory Self Tests

    v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 218 3. If the component failure remains, refer to Chapter 5, “Removing and replacing blade server components,” on page 47 to replace the failed component. 4. Rerun the test. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 219 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 220 IBM support Web site at http://www.ibm.com/support/ docview.wss?uid=psg1MIGR-63017. 4. If the component failure remains, refer to Chapter 5, “Removing and replacing blade server components,” on page 47 to replace the failed component. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 221 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 222 47 to replace the failed component. 201-899-xxx The memory self test was aborted by the user. The memory self test was terminated by the user before test completion. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 223 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...

  • Page 224: Optical Drive Self Tests

    9. If the failure remains, collect the data from the DSA event log and sent it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support” on page 231. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 225 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 226 DSA event log (“Diagnostic tools overview” on page 94) and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support” on page 231. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 227 v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...
  • Page 228 8. If the failure remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see “Hardware service and support” on page 231. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 229: Storage Drive Self Tests

    v See Chapter 4, “Parts listing,” on page 41 to determine which components are consumable, structural, or CRU parts. v If an action step is preceded by “(trained technician only),” that step must be performed only by a trained technician. Error code Description Action...

  • Page 230: Tape Alert Flags

    Flag 13: Library Pick Retry (W) This flag is set when a high retry count threshold is passed during an operation to pick a cartridge from a slot before the operation succeeds. This flag is internally cleared when another pick operation is attempted. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 231: Recovering From A Uefi Update Failure

    Flag 14: Library Place Retry (W) This flag is set when a high retry count threshold is passed during an operation to place a cartridge back into a slot before the operation succeeds. This flag is internally cleared when another place operation is attempted.
  • Page 232 26. Restart the blade server (see “Turning off the blade server” on page 12 and “Turning on the blade server” on page 11). The system begins the power-on self-test (POST). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 233: Out-Of-Band Manual Recovery Method

    Out-of-band manual recovery method To recover the server firmware and restore the server operation to the primary bank, complete the following steps: 1. Download the blade server UEFI firmware update from the World Wide Web (see “Updating firmware and device drivers” on page 31). 2.

  • Page 234: In-Band Automated Boot Recovery Method

    11). 8. At the firmware splash screen, press F3 when prompted to restore to the primary bank. The server boots from the primary bank. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 235: Automated Boot Recovery (Abr)

    Automated boot recovery (ABR) While the server is starting, if the integrated management module detects problems with the server firmware in the primary bank, the server automatically switches to the backup firmware bank and gives you the opportunity to recover the firmware in the primary bank.

  • Page 236: Solving Shared Bladecenter Resource Problems

    4. Replace the Advanced Management Module (see the documentation for your BladeCenter unit). If these steps do not solve the problem, it is likely a problem with the blade server. See “Keyboard or mouse problems” on page 171. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 237: Media Tray Problems

    Media tray problems Use this information to diagnose and resolve media tray issues for the blade server. To check for problems with the media tray (removable media drives and USB ports), complete the following steps until the problem is solved: 1.

  • Page 238: Network Connection Problems

    4. Replace the Advanced Management Module (see the documentation for your BladeCenter unit). If these steps do not solve the problem, it is likely a problem with the blade server. See “Network connection problems” on page 174. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 239: Power Problems

    Power problems Use this information to diagnose and resolve power issues with the blade server. To check for power problems, make sure that: v The LEDs on all the BladeCenter power modules are lit. v Power is being supplied to the BladeCenter unit. v The BladeCenter unit support installation of the blade server type.

  • Page 240: Solving Undetermined Problems

    1. Make sure that the control panel connector is correctly seated on the system board (see “Blade server connectors” on page 13 for the location of the connector). BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 241: Problem Determination Tips

    2. If no LEDs on the control panel are working, replace the bezel assembly; then, try to turn on the blade server from the Advanced Management Module (see the documentation for the BladeCenter unit and Advanced Management Module for more information). 3.
  • Page 242 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 243: Appendix. Getting Help And Technical Assistance

    Appendix. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.

  • Page 244: Using The Documentation

    Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html v Standard upload with the system serial number: http://www.ecurep.ibm.com/ app/upload_hw v Secure upload: http://www.ibm.com/de/support/ecurep/ send_http.html#secure v Secure upload with the system serial number: https://www.ecurep.ibm.com/ app/upload_hw BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 245: Creating A Personalized Support Web Page

    Creating a personalized support web page You can create a personalized support web page by identifying IBM products that are of interest to you. To create a personalized support web page, go to http://www.ibm.com/support/ mynotifications. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.
  • Page 246 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 247: Notices

    Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.

  • Page 248: Trademarks

    Each solid-state memory cell has an intrinsic, finite number of write cycles that the cell can incur. Therefore, a solid-state device has a maximum number of write cycles that it can be subjected to, expressed as total bytes written (TBW). A BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 249: Particulate Contamination

    device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. IBM is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 250: Documentation Format

    Further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 251: Electronic Emission Notices

    Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor. Federal Communications Commission (FCC) statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 252: European Union Emc Directive Conformance Statement

    Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland. BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 253: Japan Vcci Class A Statement

    Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: International Business Machines Corp.

  • Page 254: Japan Electronics And Information Technology Industries Association (Jeita) Statement

    This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...

  • Page 255: Index

    BladeCenter GPU expansion unit using 230 enable or disable Ethernet 18 light path diagnostics LEDs 190 documentation, related 5 enable or disable SCSI 18 BladeCenter HS23E drive cover specifications 7 connectors 13 closing 53 blank screen 173 option, SAS 64...
  • Page 256 USB Flash key 70 shared resource problems 222 sending diagnostic data to IBM 230 installing the battery 62 software 183 sources of 229 installing the blade handle 57 integrated functions 7 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 257 integrated management module event memory module (continued) Preboot eXecution Environment (PXE) log 96 supported 7, 66 option (continued) intermittent problems 93, 171 memory problems 172 disabling 18 IPMI event log 96 memory settings 18 enabling 18 messages problem determination tips 227 diagnostic 191 problems messages, error...
  • Page 258 12 starting the blade server 11 turning on the blade server 11 Starting the HII Configuration Application 34 startup sequence options 18 startup sequence, setting 18 static electricity 48 BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide...
  • Page 260 Part Number: 00KC020 Printed in USA (1P) P/N: 00KC020 *1P00KC020*...

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