Page 1 User guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylised M logo, MOTO and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Motorola One Macro Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
Page 4 Motorola One Macro Remake your Home screen with launchers Lock screen Use a screen saver Use apps Open, close and switch apps View two apps on screen View notifications About pre-loaded apps Get, delete, manage apps Install or update apps...
Page 5 Motorola One Macro Shrink screen for one-handed use Preview notifications when screen sleeps Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favourite contacts Sort contacts Share contacts...
Page 6 Motorola One Macro Connect with Bluetooth Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing Apps & notifications Change app settings Choose how apps notify you Battery Charge phone...
Page 7 Motorola One Macro Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone Set a screen lock Adjust screen lock options Unlock with trusted devices...
Page 8 Motorola One Macro viii Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colours SD card issues Call and SIM issues Issues making/receiving calls Issues during calls Battery issues Charging issues Battery drains too fast...
Page 9: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Earpiece Front camera (Learn more in Camera help.) Headset jack Volume up/down button Power button Speaker USB-C port to charge phone, transfer files share data connection with tethered devices Microphone...
Page 10 Set up phone LED flash Laser auto-focus sensor Depth camera Main camera Macro camera Fingerprint sensor Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry, soft cloth.
Page 11: Insert And Remove Sim And Sd Cards
Set up phone • don't try to charge your phone when it's wet. • don't expose your phone to salt water or liquids other than fresh water. • Don't expose your phone to water at high pressure. • Don't drop, puncture or scratch your phone, as this could damage the water-repellent features. Insert and remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 512 GB.
Page 12 Set up phone Insert or remove the cards as needed. To use an SD card and a SIM card: Or, to use two SIM cards (dual-SIM models only): Push the tray back into the phone. If you inserted an SD card, format it now.
Page 13: Copy Data From Old Phone
Set up phone Copy data from old phone Copy data from iPhone You'll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos. • Contacts will back up to Contacts.
Page 14 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...
Page 15: Manage Dual Sims
Set up phone Select the contacts to import and touch Import. Manage dual SIMs About dual SIMs When two SIMs are inserted: • You see at the top of the Home screen. If you see troubleshoot the issue. • Both SIMs can make and receive calls and text messages. •...
Page 16: Set Up Voicemail
Set up phone Touch the SIM to change. Change settings as needed: • To rename a SIM, touch SIM name, then type a new name. • To change icon colour, touch Colour, then touch a colour. • To change the SIM's ringtone, touch Phone ringtone, then select a ringtone. Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail.
Page 17 Set up phone • Gmail • Personal email from other providers (IMAP/POP) If you added a Google Account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 18: Prepare For Emergencies
Set up phone Touch & hold Drag for each account to a blank space on your Home screen. Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies).
Page 19: Make It Yours
Set up phone Go to Settings > Security & location > Location > Advanced. Touch Emergency Location Service. Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather) and other emergencies.
Page 20 Set up phone • If you use multiple languages, set them up so they appear on your keyboard.
Page 21: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch Swipe right or left to move between Home screens.
Page 22 Learn the basics What’s on the screen Status bar: displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your Home screen for quick access to information or frequent tasks.
Page 23: About Your Lock Screen
Learn the basics To remove a Home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the Home screen will be removed. Customise your home screen Organise it: • touch and hold an item you want to move, then drag it to the new location. •...
Page 24 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customise your lock screen to add a message and control which notifications appear.
Page 25: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the Home screen from any app. lets you switch between recent apps.
Page 26: If You Had An Iphone
Learn the basics : New to Android? Personalise your phone While changing your wallpaper is probably your first customisation, but don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences and much more. It's a great way to learn many of your phone's capabilities while customising it to suit your needs.
Page 27: About Your Google Account
Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.
Page 28: Status Bar Icons
Learn the basics : New to Android? Can't sign in to Google account If you're having problems signing into your account, read Google's support information. Status bar icons About status icons status bar at the top of the Home screen contains icons that help you monitor your phone. •...
Page 29 Learn the basics : New to Android? NETWORK Connected to mobile network (full signal). The speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location.
Page 30 Learn the basics : New to Android? Wireless display or adapter connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete.
Page 31 Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.
Page 32: Phone Terms You Should Know
Learn the basics : New to Android? Phone terms you should know Aeroplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on aeroplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Page 33 Learn the basics : New to Android? shortcut An icon you can add to your Home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your mobile operator uses to authenticate your phone on the mobile network.
Page 34: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures to perform everyday tasks such as taking screenshots or turning on the torch. These gestures can be turned on/off.
Page 35: Use The Navigation Bar
Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: zoom out to see smaller versions of photos or maps. Or, close expandable notifications.
Page 36: Use Quick Settings
Learn the basics : Get around on your phone Touch & hold Open Google Assistant Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customise navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
Page 37 Learn the basics : Get around on your phone Icon Setting Wi-Fi Bluetooth Do Not Disturb Auto-rotate Torch Audio effects (Appears after you turn on Audio effects the first time.) Battery Saver Mobile data Aeroplane mode Cast...
Page 38 Learn the basics : Get around on your phone Data Saver (Appears after you turn on Data Saver for the first time.) Night light (Appears after you turn on Night light for the first time.) Bedtime mode (Appears after you turn on Bedtime mode for the first time.) Wi-Fi hotspot (Appears after you turn on hotspot for the first time.) SIM card...
Page 39: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 40: Discover Useful Tools
Learn the basics : Discover useful tools Take screenshots Take a screenshot Do one of the following: • Touch and hold three fingers on the screen. (If this doesn't work, turn Three-finger screenshot on.) • Press & hold the Power button, then touch Screenshot. •...
Page 41: Turn Torch On And Off
Learn the basics : Discover useful tools Do any of the following: • To be able to enhance your screenshots, turn Screenshot editor on • To enable the three finger gesture, turn Three-finger screenshot on • To prevent the three-finger gesture from working in certain apps, touch Settings > Exceptions > and select the apps.
Page 42: Get Directions To A Location
Learn the basics : Discover useful tools Fix an issue If your phone isn't recognising ‘Ok, Google’ commands: Open the Google app. Touch your profile icon > Settings > Voice. Touch Voice Match > Voice model. Touch Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car...
Page 43: Use Time And Weather Widget
Learn the basics : Discover useful tools Use Time and weather widget Add widget to Home screen Put a clock on your home screen and get quick access to your alarms, calendar, weather and daily steps. Touch & hold the home screen. Touch Widgets.
Page 44 Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or postcode, then touch Touch the city to add.
Page 45: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then, use that info to improve your digital habits. The first time you use this feature: Go to Settings...
Page 46 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
Page 47 Learn the basics : Discover useful tools Use parental controls You can: • Control your child's access to devices and apps • Control location settings and view the location of your child's supervised device • Set daily usage limits, monitor app usage and remotely lock supervised devices •...
Page 48: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 49: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 50: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 51: Personalise Your Phone
Personalise your phone : Home screen Change wallpaper You can change the background image on your Home screen lock screen. Use your own photos, images that came on your phone or images from an online category. Set the wallpaper Open the Wallpapers app.
Page 52 Personalise your phone : Home screen Add app shortcuts Swipe up from the bottom of the Home screen to open your app tray. Touch & hold the app you want. Drag the app to an empty spot on your Home screen. Or, drag it to the edge of the screen and drop it onto a new Home screen.
Page 53 Personalise your phone : Home screen • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm • Battery Settings • Data usage • Wi-Fi Add web page shortcuts Open the Chrome app. Navigate to the web page.
Page 54: Remake Your Home Screen With Launchers
Personalise your phone : Home screen Open the Home screen folder. Drag the app's icon onto the Home screen or drag it up and drop it on Remove. Remove widgets, shortcuts or folders To remove items from your Home screen: Touch &...
Page 55: Lock Screen
Personalise your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 56: Use Apps
Use apps Open, close and switch apps Open and close apps To open an app, swipe up from the bottom of your Home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 57: View Notifications
Use apps Exit split screen view Drag the divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the Home screen or app you want to use.
Page 58 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
Page 59: About Pre-Loaded Apps
Use apps Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern or password to unlock your screen and open the app. Snooze a notification Swipe left or right slowly.
Page 60 Use apps Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs with your computer or Android devices. Clock Set alarms. Use a timer or stopwatch. Contacts Organise and connect with your contacts. Assign ringtones to people. Docs Create, edit and collaborate with others on documents.
Page 61 Use apps Google TV Get films and TV programmes for instant viewing from Play Store. (Not available in all countries.) Maps Find your destination, explore locations. Meet Video call with your friends via Android and iOS. Messages Send and receive text messages. Moto See your notifications at a glance and use gestures as phone shortcuts.
Page 62 Use apps Settings Customise your phone settings. Sheets Create, edit and collaborate with others on spreadsheets. Slides Create, edit and collaborate with others, and play presentations. Translate Speak, handwrite or type words for translation into another language. YouTube Find, view and upload videos to the web. Get help using an app Open the app.
Page 63: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 64 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi — save data charges on your mobile plan Update Play Store apps manually Open the Play Store app.
Page 65: Manage Or Delete Apps
Use apps : Get, delete, manage apps Manage or delete apps Organise apps To organise apps into groups on your Home screen, folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 66 Use apps : Get, delete, manage apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance and fix some problems with apps and webpages.
Page 67: Protect Against Harmful Apps
Use apps : Get, delete, manage apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi...
Page 68 Use apps : Get, delete, manage apps If your phone seems slow If you've scanned your phone to confirm there aren't any potentially harmful apps but your phone seems slow, troubleshoot the issue.
Page 69: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say ‘OK, Google’...
Page 70 Use apps : Search and browse On the Home screen, touch on the search widget. Or open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it and use to select more.
Page 71: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the Home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch Search for more apps to go to Play Store and install with one touch.
Page 72 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your Home screen. • To search for text on that page, touch > Find in page. •...
Page 73 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or touch Advanced >...
Page 74: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 75 Use apps : Text messaging Optionally: • to open an attached photo or file, touch it. • save an attachment, touch and hold it, then touch > Save. • if the message is important, star it so you can find it later.
Page 76 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When you're done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to full screen, where you can switch to a selfie camera or capture a video.
Page 77: Manage, Delete Messages
Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: star messages you want to find later. pin up to 3 conversations to keep these groups of messages at the top when you open the app.
Page 78 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...
Page 79: Change Default Messaging App
Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 80 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the Internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 81: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you'll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 82: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email and other categories, touch To search for emails, at the top of your email list, enter terms such as the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 83: Preview Inboxes From The Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • to select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 84 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 85: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced and accessible from any web- enabled device or computer when you've signed in to your account.
Page 86: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people and more. In some cases, these suggestions are personalised based on information associated with your Google account and your previously created events.
Page 87: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 88: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, such as alarm volume and snooze duration, touch >...
Page 89 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers).
Page 90: Set Date And Time
Use apps : Clock app "Set date and time" Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on •...
Page 91 Use apps : Clock app Turn Automatic home clock on...
Page 92: Moto App
Moto app The Moto app groups together features and settings that help you customise the way your phone looks, sounds and behaves. Several of these features are available only on Motorola phones. Turn Gestures on/off Perform everyday tasks with quick motions.
Page 93: Preview Notifications When Screen Sleeps
Use apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Page 94 Use apps : Moto app Do any of the following: • For more privacy when the screen is locked, touch Level of details to show. • To allow replies without unlocking the phone, turn Safe reply off . To require unlocking to reply, keep it on •...
Page 95: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple or all items from any Photos view, sending them as email or message attachments, uploading to the cloud or using device-to-device connections such as Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 96 Use apps : Photos app Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 97: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 98: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 99: Star Your Favourite Contacts
Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 100: Share Contacts
Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 101 Contacts, calls, voicemail : Contacts Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 102: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 103: Make Calls
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 104: During A Call
Contacts, calls, voicemail : Phone calls Call a nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return a call Touch , then touch next to the number. Tips: •...
Page 105: Make Video Calls
Contacts, calls, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch To return to the call, swipe the status bar...
Page 106: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Make calls over Wi-Fi About Wi-Fi calling Some carriers support Wi-Fi calling to make and receive calls and text messages from locations where your...
Page 107: Block Calls And Texts
Contacts, calls, voicemail : Phone calls Make Wi-Fi call Make sure that: • Wi-Fi Calling is on. • You're connected to a Wi-Fi network. Make the call as usual. Depending on your carrier, you'll see a Wi-Fi calling icon in the status bar, start and end call buttons or the active call status indicator when your call is over a Wi-Fi network.
Page 108 Contacts, calls, voicemail : Phone calls Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block. From the Messages app: Touch & hold the conversation thread from the number to block. Touch >...
Page 109: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your call history and can check any voicemail you receive. When Caller ID &...
Page 110 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you have answered (incoming) Call you have made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...
Page 111: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Touch the number. Touch Call details. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).
Page 112: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voice mail If you've set up voice mail, you'll see in the status bar when a new voice mail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 113: Send All Calls From Contact To Voicemail
Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 114: Music
Music Listen to the radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 115: Listen To Music
Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...
Page 116: Transfer Music Files
Music Use Volume buttons to switch tracks When the screen is off, you can use the Volume buttons to switch tracks. To set it up: Open the Moto app. Touch > Moto Actions. Touch Media controls and turn it on To switch tracks when the screen is off: •...
Page 117: Connect A Midi Device
Music Tip: to see Bluetooth files you received, go to Settings > Connected devices > Connection preferences > Received files. Transfer music from your computer To move your music from your computer to your phone, connect them with a USB cable and copy the files to your phone’s Music folder.
Page 118: Settings Network And Internet
Settings : Network and Internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open Quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 119: Connect With Wi-Fi Direct
Settings : Network and Internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open Quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...
Page 120: Control Data Usage
Settings : Network and Internet Turn the feature on Open Quick settings and touch to turn aeroplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...
Page 121: Share Your Internet Connection
Settings : Network and Internet Restrict for all apps when you're low Go to Settings > Network & Internet > Data usage. open Quick settings, then press and hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data.
Page 122 Settings : Network and Internet Hotspot: set up Check that: • Mobile data is on. (If mobile data is off, your phone doesn't have an Internet connection to share.) • Data Saver is off. Go to Settings > Network & Internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
Page 123 Settings : Network and Internet Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & Internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.
Page 124: Connect To Vpns
Settings : Network and Internet To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 125: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth drains your battery, so turn it off when not in use. Open Quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 126 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 127: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone's USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 128: Cast Screen Or Media To Tv
Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) photos and videos taken with the Camera app • Pictures: photos you edited and photos from apps other than Camera •...
Page 129 Settings : Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.
Page 130: Print From Your Phone
Settings : Connected devices Check for app help If you're having issues casting with one of these apps, check their help centre for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Print from your phone Set up printing To connect your printer and phone: Before you begin:...
Page 131: About Wireless Sharing
Settings : Connected devices Touch About wireless sharing What you can share You can share your photos and videos, contacts, screenshots downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
Page 132 Settings : Connected devices • Some email providers limit attachment sizes. For large files, upload the file to a cloud storage and email the link instead of the file. • Email attachments remain available for download until the recipient deletes the email. Learn how Cloud Good for:...
Page 133: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 134: Choose How Apps Notify You
Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: control which apps have access to data about your app usage (which other apps you're using and how often, your carrier, language settings and other details).
Page 135 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications and touch to see all apps. Then touch Notifications for each app and adjust behaviour. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
Page 136 Settings : Apps & notifications Turn the dots off for all apps Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off Turn the dots off for one app Touch & hold the app icon. Touch >...
Page 137: Battery
Settings : Battery Charge phone How to charge your phone Your phone is like a small computer, giving you tonnes of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 138: Use Battery Saver Mode
Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what's using your battery To see if a specific app or service is draining your battery: Go to Settings >...
Page 139: Show Battery Percentage In Status Bar
Settings : Battery • Wait until you look at an app to refresh its content, such as email or news • Stop apps from doing things in the background • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar.
Page 140: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music and applications on your phone. Files you downloaded from the Internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 141: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 142 Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...
Page 143: Find Downloaded Files
Settings : Storage To insert the card into another device (computer, projector etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings...
Page 144: Recover Recently Deleted Files
Settings : Storage • Photos, videos and documents you save from emails or texts • Books, movies or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status...
Page 145: Upload Photos And Videos
Settings : Storage On your computer, visit music.youtube.com Click on your profile picture > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: • On your computer by visiting music.youtube.com • On your phone with the Play Music Upload photos and videos...
Page 146: Scan Documents And Make Copies
Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...
Page 147: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you're on a call, the Volume buttons control the volume of the other person. Media. When you're not on a call, the Volume buttons control media volume during or before playback. Phone ringtone, notification sounds and alarms.
Page 148: Set Ringtones
Settings : Sound Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off Set ringtones Change default call ringtone Go to Settings >...
Page 149: Enhance Sound
Settings : Sound Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for ‘ringtones’ in Play Store and install an app that provides ringtones.
Page 150: Silence Calls And Notifications
Settings : Sound Connect your headphones or other audio device. Go to Settings > Sound > Audio effects. Make sure it's on Select an effect: • 3D stereo: Immersive and spatial sound experience, great for gaming • Cinema: Optimised for surround sound •...
Page 151 Settings : Sound Set overall behaviour Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust the settings for alarms, media and touch sounds: Go to Settings >...
Page 152 Settings : Sound To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...
Page 153: Stop Phone From Speaking
Settings : Sound Adjust options to select the calendar to use and your reply status. To stop your phone from automatically silencing: Go to Settings > Sound. Touch Do Not Disturb > Turn on automatically. Select the rule and turn it off or touch to delete it.
Page 154: Turn Touch Sounds On/Off
Settings : Sound Go to Settings > Sound > Advanced. Turn off Charging sounds. Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • to hear a tone when you dial a number, turn on Dial pad tones. •...
Page 155: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 156: Choose Colour Mode
Settings : Display Automatically change screen to greyscale To help you wind down at night, your phone can change to greyscale (black and white). Go to Settings > Digital Wellbeing & parental controls > Bedtime mode. Select when to turn on Bedtime mode. Touch Customise.
Page 157: Stop Automatic Rotation
Settings : Display Stay on until you look away Use Attentive display to keep the screen on when you're looking at it and turn it off when you look away: • Your screen won't dim or sleep when you're looking at it. •...
Page 158: Accessibility
Settings : Accessibility Visual assistance Adjust colours if you are colour blind Go to Settings > Accessibility. Touch Colour correction and turn Use colour correction on Choose an option. How you see colours Option to choose It's difficult to tell violet from blue. Yellow and green Deuteranomaly (red-green) appear redder.
Page 159 Settings : Accessibility To zoom temporarily: Touch Touch and hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 160: Hearing Assistance
Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Captions and turn Use captions on Specify options (language, text size and style) for closed captioning.
Page 161: Dexterity Assistance
Settings : Accessibility Dexterity assistance Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text and more. To use Switch Access, you must have one of the following: •...
Page 162 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. To use the menu: At the bottom of the screen, touch If you've set other...
Page 163: Security & Location
Are created from features of your fingertip, converted to a mathematical representation and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 164: Protect Against Harmful Apps
Settings : Security & location Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 165: Lock And Unlock Phone
Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you'll be asked to unlock it. Set or change screen lock Go to Settings...
Page 166: Adjust Screen Lock Options
Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 167: Unlock With Trusted Devices
Settings : Security & location : Lock and unlock phone To hide patterns (if you're using a pattern screen lock): Go to Settings > Security & location. Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.
Page 168: Unlock With Your Face
Settings : Security & location : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 169: Unlock At Trusted Places
Settings : Security & location : Lock and unlock phone Touch Delete face data. The phone will no longer recognise your face and the data is deleted. To turn it on again, set up face matching again. Fix an issue If you're having trouble getting the phone to recognise your face: Go to Settings...
Page 170: Keep Phone Unlocked While It's On You
Settings : Security & location : Lock and unlock phone Remove trusted places Go to Settings. Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • for your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 171: Use Fingerprint Security
Settings : Security & location : Lock and unlock phone Turn Access with Voice Match on . If you haven't already set up the ‘OK, Google’ launch phrase, follow the onscreen instructions to record your voice. Make sure that Lock screen personal results is on Unlock your phone At the lock...
Page 172 Settings : Security & location : Lock and unlock phone Rename each fingerprint. Touch the current name, type a name and touch OK. Remove a fingerprint Go to Settings > Security & location. Touch Fingerprint and enter your pattern, PIN or password to verify your identity. Touch next to the fingerprint.
Page 173: Set Lock Screen Preferences
Settings : Security & location : Lock and unlock phone If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Issue: Fingerprint option disappeared from Security & location menu. After each troubleshooting step, check to see if your issue is fixed.
Page 174: Use Location Services
Settings : Security & location : Lock and unlock phone To set it up: Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Press and hold the power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won't be displayed on your lock screen.
Page 175 Settings : Security & location Review services using your location Go to Settings > Security & location > Location > Advanced. Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.
Page 176: Pin Your Screen
Settings : Security & location Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN or password required to unpin.
Page 177 Settings : Security & location Go to Settings > Security & location > Advanced > SIM card lock. Under SIM card lock, touch the SIM name. Turn Lock SIM card on Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock.
Page 178: Accounts
Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customised information feed and take full advantage of the Calendar, Gmail and other apps included with your Google account.
Page 179: Change Name And Info In Your Google Account
Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a Corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name and info in your Google account You can update, add, and remove basic info for your Google account: Go to...
Page 180: Control What Info Google Collects
Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn't listed, then it can't auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 181 Settings : Accounts You can review, delete and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 182: System
Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You'll need it if you contact support regarding a warranty and it's important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from mobile networks, and many police departments keep a record of stolen phones using this number.
Page 183: Languages And Input
Settings : System : Languages and input Customise the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customise your Gboard settings. Change how the keyboard looks To change the background colour of your keyboard: Go to Settings >...
Page 184: Use Multiple Languages
Settings : System : Languages and input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages and input > Virtual keyboard. Touch Gboard >...
Page 185: Customise Power Button Gesture
Settings : System : Languages and input Go to Settings > System > Languages and input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Customise power button gesture You can customise the Power button so that pressing it twice either opens Google Assistant...
Page 186 Settings : System Touch Touch Upload, then choose the files or folder to upload. Manage your back up in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help.
Page 187: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family or friends, or within a business, you can set up a separate user space for each user. •...
Page 188: Add, Modify And Remove Users
Settings : System : Users and guests Guest Added user Add, modify and remove users Add a user You must be the device owner to add users. to prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 189: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 190: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 191: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 192: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 193: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night light is on, turn it off. • If certain colours appear diminished or their hues are different, go to Settings >...
Page 194 Fix issues : Hardware issues Inspect card for damage or alignment issues: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 195: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing has disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognised If you see in the...
Page 196 Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 197: Issues During Calls
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Page 198 Fix issues : Call and SIM issues Turn your phone off and then on again. Press and hold the power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Page 199: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure that the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 200 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in over a week. Press and hold the power button.
Page 201: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 202 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is ticked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't receiving your calls.
Page 203: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, and closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it, then turn it back on to automatically reconnect with the...
Page 204: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues • mobile data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The mobile network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 205 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 206: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot the unlock code If you have forgotten your PIN, pattern or password for unlocking your screen, you need to erase your phone, set it up again and set a new screen lock. Make sure that you know your Gmail address and password, which you'll need when setting up the phone.
Page 207 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to mobile...
Page 208: App Issues
Fix issues : App issues App or widget issues App or widget missing from Home screen If a widget disappeared from your home screen, then add the widget by touching and holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 209: Camera Issues
Fix issues : App issues Clear the app's cache. Go to the developer's website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and take the photo again.
Page 210: Messaging Issues
Fix issues : App issues Check for updates to your Camera app. safe mode to see if installed apps are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you're storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 211 Fix issues : App issues Check your signal strength. Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 212: Gmail Issues
Fix issues : App issues Turn your phone off and then on again. clear the cache for the keyboard app. Problems with Facebook, WhatsApp and other apps If you're having problems with messaging apps that you installed: check for updates to the app. If you can open the app, touch or >...
Page 213: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 214: Reset Phone
Fix issues : Maintenance procedures • Wi-Fi • Bluetooth • Mobile data • Hotspot (internet sharing) Then, if you're still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 215: See More Help
Fix issues : Maintenance procedures If you're going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
Page 216 Fix issues : Maintenance procedures Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

Motorola One Macro User Manual

Quick Links

Related Manuals for Motorola One Macro

Summary of Contents for Motorola One Macro

Table of Contents