Troubleshooting; Issue: No Display On The Integrated Touch Screen; Issue: No Display On The External (Front Of Room) Display - Lenovo ThinkSmart Hub Configuration Manual

ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR)

Troubleshooting

Issue: No display on the integrated touch screen

a) Check if the Hub is powered on by ensuring the power button has the LED on.
b) Ensure the LED ring below the speaker grill is lit (white for Idle, red for mute, green for in-call)
c) Double-tap on the integrated screen to wake up, if the Hub is sleeping, this will wake it up
d) Unplug any USB or HDMI cables that are connected to the Hub
e) Shutdown the Hub by pressing and holding the power button for 4 seconds
f) Connect an external keyboard via a USB port
g) Power-on the hub by pressing the power button
a. Immediately after the power button repeatedly keep tapping the F1 key
b. Do you see the BIOS on the integrated screen?
i. If Yes, there is no display hardware problem. Turn off the Hub by pressing the
ii. If No, contact support or representative.

Issue: No display on the external (front of room) display

a) Ensure an HDMI cable is properly connected to one of the HDMI OUT ports on the back of the
Hub
b) Ensure the HDMI cable is not faulty or loose
c) Ensure the external display Video source is set to the correct source HDMI port
d) Try to connect the HDMI cable to another HDMI OUT port in the back of the Hub
e) Try another HDMI cable
f) Try restarting the Hub
power button and turn it back on normally. If there is still no display, follow the
steps outlined in PBR to restore Windows.
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