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Chapter 9. Troubleshooting, diagnostics, and recovery
Basic procedure for resolving problems
Use the basic procedure as a starting point for resolving problems.
Prerequisite
Before you start, read "Read this first" on page i and print the following instructions.
1. Check that:
a. The cables for all connected devices are connected correctly and securely.
b. All components have been reassembled correctly.
c. All connected devices that require ac power are connected to properly grounded and working
electrical outlets.
2. See Chapter 9 "Troubleshooting, diagnostics, and recovery" on page 45 to resolve the problem you are
experiencing, run the diagnostic program, and recover the operating system.
3. If the problem persists, contact Lenovo. See Chapter 10 "Help and support" on page 49.
Troubleshooting
Problem
ThinkSmart View Plus does not get started
when I press its power button.
The camera does not work.
The camera or soundbar does not work after
disconnected and reconnected during a
meeting.
Sound does not come from the soundbar.
Face login does not work.
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Solution
• Ensure that your device is correctly connected to power through
the power connector with the provided power adapter and power
cord.
• Ensure that the power LED is on.
• Ensure that the electrical voltage of your device matches with the
electrical voltage available at the electrical outlet in your country or
region. For the electrical voltage information, see "Features and
specifications" on page 5.
1. Ensure that the camera is correctly connected to your device.
2. If the problem persists, go to Settings ➙ Device settings ➙
Reboot Device to reboot your device.
Go to Settings ➙ Device settings ➙ Reboot Device to reboot your
device.
• Ensure that the soundbar is correctly connected to your device.
• Ensure that the device is not muted.
1. Ensure that you have followed the instructions in "AI features" on
page 9.
2. Disconnect and reconnect the camera.
3. Go to Settings ➙ Device settings ➙ Reboot Device to reboot
your device if necessary.
45
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