Troubleshooting Tips - GE Profile PP9830DRBB Owner's Manual & Installation Instructions

Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Water won't boil
Surface units will not
maintain a rolling boil
or cooking is slow
Surface units do not
work properly
Tiny scratches or
metal marks (may
appear as cracks) or
abrasions on radiant
cooktop glass surface
Areas of discoloration
or dark streaks on the
cooktop
Hot sugar mixtures or
plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Cooktop making an
audible sound
Frequent cycling off
and on of surface
units
Cooktop feels hot
Control knob will not
turn
Poor venting
28
Possible Cause
Improper cookware being used.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop.
Cookware has been slid across the
cooktop surface.
Improper cookware being used.
Hot surface on a model with a light-
colored cooktop.
Food spillovers not cleaned before next
use.
Incorrect cleaning methods being used.
Hot cooktop came into contact with these
substances.
Hot sugar mixture spilled or plastic
melted on the cooktop.
Cooktop is locked.
Improper cookware being used.
Improper cookware being used.
Cooktop controls improperly set.
Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds recommended 100
equivalent foot maximum.
What To Do
until the water begins to boil.
Pan bottoms should be flat, fairly heavyweight and
the same diameter as the surface unit selected.
Replace the fuse or reset the circuit breaker.
surface unit you are using.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.
Marks from aluminum and copper pans as well
as mineral deposits from water or food can be
removed with the cleaning cream.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
section.
The glass cooktop surface may seem hotter than
are absolutely flat.
knob is in any other position, it can be turned
without being pushed in.
Open a window slightly to provide fresh air source.
Remove blockage from exterior wall cap.
movement or obstruction.
Reduce number of elbows to simplify duct run.
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