Dell P114F Service Manual
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Dell P114F Service Manual

Dell P114F Service Manual

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Precision 7670
Service Manual
Regulatory Model: P114F
Regulatory Type: P114F001
June 2023
Rev. A01

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Summary of Contents for Dell P114F

  • Page 1 Precision 7670 Service Manual Regulatory Model: P114F Regulatory Type: P114F001 June 2023 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Removing the heat-sink for discrete graphics..................... 43 Installing the heat-sink for discrete graphics....................... 44 GPU card.....................................45 Removing the GPU card............................45 Installing the GPU card.............................. 46 GPU power cable................................47 Removing the GPU power cable..........................47 Installing the GPU power cable..........................48 Power button board................................49 Removing the power button board.........................
  • Page 5 Clearing CMOS settings..............................107 Clearing BIOS (System Setup) and System passwords..................107 Chapter 5: Troubleshooting....................... 108 Handling swollen rechargeable Li-ion batteries......................108 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 108 Running the SupportAssist Pre-Boot System Performance Check.............. 109 Built-in self-test (BIST)..............................109 M-BIST..................................109 LCD Power rail test (L-BIST)..........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...
  • Page 11 Table 1. Screw list (continued) Component Screw type Quantity Screw image M.2 solid-state drive M2x2.5 M.2 solid-state drive2 M2x2.5 Heat-sink for integrated Captive screws graphics M2x5 Heat-sink for discrete graphics Captive screws M2x5 GPU card M2x6 M2x5 Power-button board M2x2.5 Power-button M2x2 Inner frame...

  • Page 12: Major Components Of Precision 7670

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Power-adapter port M2x2.5 Smart card reader M2x2 Keyboard M2x2.5 M2x3.5 M2x2 Major components of Precision 7670 The following image shows the major components of Precision 7670. Removing and installing components...
  • Page 13 Removing and installing components...

  • Page 14: Base Cover

    21. Fingerprint reader board NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 15 Removing and installing components...
  • Page 16 Removing and installing components...
  • Page 17 Steps 1. Loosen the six captive screws that secure the base cover to the computer. 2. For computers shipped without a smart-card reader, pry open the base cover starting from the bottom-right corner of the base cover. NOTE: For models shipped with smart-card reader, pry open the base cover from the smart-card reader slot at the bottom-right side of the base cover.
  • Page 18 3. Lift the base cover starting from the bottom edge and push it towards the rear to remove it from the computer. NOTE: Do not lift the base cover directly upwards to remove, as it may damage the rear edge of the cover. 4.
  • Page 19 The door is unlocked by default. Push the latch downward to lock the door. When the door is locked, push the latch upward to unlock the door. Removing and installing components...

  • Page 20: Installing The Base Cover

    NOTE: The images that are shown above are of Precision 7770. The same information applies to Precision 7670. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure.
  • Page 21 Removing and installing components...
  • Page 22 Removing and installing components...
  • Page 23 Steps 1. Connect the battery cable to the connector on the system board. 2. Slide the base cover into its slot until it clicks into place. 3. Tighten the six captive screws to secure the base cover to the computer. Next steps 1.

  • Page 24: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 25 Steps 1. Remove the three (M2x7) screws that secure the battery to the system chassis. 2. Slightly lift the battery at an angle and slide the battery out of the system chassis. Removing and installing components...

  • Page 26: Installing The Battery

    Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 27: Sim Card

    Steps 1. Align the tabs on the battery at an angle with the tab holes on the system chassis. 2. Place the battery onto its slot in the system chassis. 3. Replace the three (M2x7) screws to secure the battery to the system chassis. Next steps 1.

  • Page 28: Installing The Sim Card

    2. Flip the right edge of the SIM card cover to open it. NOTE: The images that are shown above are of Precision 7770. The same information applies to Precision 7670. 3. Remove the SIM card from the SIM card slot. Installing the SIM card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Compression Attached Memory (Camm) Module

    Steps 1. Place the SIM card into the SIM card slot. 2. Snap the SIM card cover down. 3. Slide the SIM card cover towards the right of the computer to lock the cover. Next steps 1. Install the base cover.

  • Page 30: Installing The Compression Attached Memory (Camm) Module

    Steps 1. Remove the two (M2x6) screws that secure the memory bracket on the CAMM module. 2. Remove the memory bracket. 3. Remove the two (M2x3.5) screws that secure the CAMM module to the system board. 4. Lift to remove the CAMM module and the CAMM connecter module from the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them.

  • Page 31: Removing The Long Compression Attached Memory (Camm) Module

    Steps 1. Place the CAMM connecter module and the CAMM module into its slot on the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them. Only hold the connector from the sides to avoid contact with the pins.

  • Page 32: Installing The Long Compression Attached Memory (Camm) Module

    Steps 1. Remove the two (M2x6) screws that secure the memory bracket on the CAMM module. 2. Lift to remove the memory bracket. 3. Remove the four (M2x3.5) screws that secure the CAMM module to the system board. 4. Lift to remove the CAMM module from the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them.

  • Page 33: Memory Modules

    Steps 1. Place the CAMM module into its slot on the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them. Only hold the connector from the sides to avoid contact with the pins.

  • Page 34: Installing The Memory Module

    Steps 1. Pry the securing clips from both side of the memory module until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat the above steps if there are other memory-module installed. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 35: Memory Interposer Board

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. Next steps 1.

  • Page 36: Installing The Interposer Board Module

    Steps 1. Remove the two (M2x6) screws that secure the memory bracket to the memory interposer board. 2. Lift the memory bracket off the memory interposer board. 3. Remove the two (M2x5) screws that secure the memory interposer board to the system board. 4.

  • Page 37: Solid State Drive

    Steps 1. Place the DIMM connecter module on the system board. CAUTION: When handling the memory connector DO NOT touch the pins on the connector module, the pins are fragile and any direct contact with the pins may damage them. Only hold the connector from the sides to avoid contact with the pins.

  • Page 38: Installing The Primary M.2 Ssd Module

    About this task The figure indicates the location of the primary M.2 SSD and provides a visual representation of the removal procedure. Steps 1. Remove the (M2x2.5) screw that secures the SSD thermal plate to the M.2 SSD module. 2. Slide the SSD release latch into the unlock position and remove the SSD assembly from the system chassis. 3.

  • Page 39: Secondary M.2 Solid-State Drive

    Steps 1. Place the SSD onto its slot on the SSD thermal plate. 2. Replace the (M2x2.5) screw to secure the SSD to the SSD thermal plate. 3. Carefully align and insert the two tabs on the SSD thermal plate into the slots on the inner frame to secure the SSD thermal plate in place.

  • Page 40: Installing The Secondary M.2 Ssd Module

    About this task The figure indicates the location of the secondary M.2 SSD and provides a visual representation of the removal procedure. For computers without SSD door configuration Slot - 4 Steps 1. For computers without SSD door configuration: a. Follow the procedure from Step 2 to Step 6. 2.

  • Page 41: Heat Sink

    Steps 1. Place the M.2 2280 SSD onto its slot on the SSD carrier. 2. Replace the M.2 SSD module in its slot on the computer. 3. Replace the (M2x2.5) screw to secure the SSD module in place. 4. Align the tabs on the SSD thermal plate with the tab holes on the SSD carrier at an angle. 5.

  • Page 42: Installing The Heat-Sink For Integrated Graphics

    Steps 1. Disconnect the two fan cables from their connectors on the system board. 2. Remove the four (M2x5) screws that secure the fans to the system chassis. 3. Loosen the four captive screws that secure the heat-sink to the system board. NOTE: Loosen the captive screws in the order that is stamped onto the heat-sink next to the screws [4 >...

  • Page 43: Removing The Heat-Sink For Discrete Graphics

    Steps 1. Align and insert the heat-sink into its slot on the computer. 2. Tighten the four captive screws to secure the heat-sink to the system board. NOTE: Tighten the captive screws in the order stamped onto the heat-sink next to the screws [1 > 2 > 3 > 4]. 3.

  • Page 44: Installing The Heat-Sink For Discrete Graphics

    Steps 1. Disconnect the two fan cables from their connectors on the system board. 2. Remove the four (M2x5) screws that secure the fans to the system chassis. 3. Loosen the eight captive screws that secure the heat-sink to the system board. NOTE: Loosen the captive screws in the order that is stamped onto the heat-sink next to the screws [8 >...

  • Page 45: Gpu Card

    Steps 1. Align and insert the heat-sink into its slot on the computer. 2. Tighten the eight captive screws to secure the heat-sink to the system board. NOTE: Tighten the captive screws in the order that is stamped onto the heat-sink next to the screws [1 > 2 > 3 > 4 > 5 >...

  • Page 46: Installing The Gpu Card

    About this task The figure indicates the location of the GPU card and provides a visual representation of the removal procedure. Steps 1. Carefully pry up the outside-end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card.

  • Page 47: Gpu Power Cable

    Steps 1. Align and place the GPU card into its slot on the system chassis. 2. Replace the three (M2x5) screws to secure the GPU card to the system chassis. 3. Align and place the PCB beam connectors on the system board. NOTE: When installing an FPC beam connector, ensure that the end marked "MB"...

  • Page 48: Installing The Gpu Power Cable

    About this task The figure indicates the location of the GPU power cable and provides a visual representation of the removal procedure. Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card.

  • Page 49: Power Button Board

    Steps 1. Adhere the GPU power cable into its slot on the computer. 2. Connect the GPU power cable from the connector on the system board. 3. Slide the GPU power cable connector into its slot to connect the GPU power cable to the GPU card. 4.

  • Page 50: Installing The Power Button Board

    Steps 1. Disconnect the power button board flexible flat cable (FFC) from the connector on the system board. 2. Peel the power button board FFC from the system chassis. 3. Remove the (M2x2.5) screw that secures the power button board to the computer. 4.

  • Page 51: Power Button

    Steps 1. Connect the power button board FFC to the power button board. 2. Align and place the power button board with the power button FFC into its slot on the computer. 3. Replace the (M2x2.5) screw to secure the power button board to the computer. 4.

  • Page 52: Installing The Power Button

    Steps 1. Remove the two (M2x2) screws that secure the power button in its slot on the computer. 2. Lift to remove the power button from the computer. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power button and provides a visual representation of the installation procedure.

  • Page 53: Speakers

    Steps 1. Align and place the power button into its slot on the computer. 2. Replace the two (M2x2) screws to secure the power button in place. Next steps 1. Install the power button board. 2. Install the heat-sink for integrated graphics heat-sink for discrete graphics.

  • Page 54: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Unroute the speaker cable from the routing threads on the inner frame. 3. Pry the speaker module from its slot on the top edge of the palmrest. 4. Remove the speaker module from the system chassis. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 55: Inner Frame

    Steps 1. Align and place the speaker module into its slot on the top edge of the palmrest. 2. Route the speaker cable using the routing threads on the inner frame. 3. Connect the speaker cable to its connector on the system board. Next steps 1.
  • Page 56 About this task The figure indicates the location of the inner frame and provides a visual representation of the removal procedure. Steps 1. Remove the (M2x2.5) screw that secures the WLAN bracket in place. NOTE: For configs with 93 Wh battery, the SSD frame must be first removed before the inner frame Removing and installing components...

  • Page 57: Installing The Inner Frame

    Figure 1. Remove the SSD frame from SSD slot 4 2. Remove the WLAN bracket away from the computer. 3. Disconnect the two WLAN antennas and speaker cable from their connectors on the system board. 4. Unroute the WLAN antennas and speaker cable from the routing guide on the inner frame. 5.
  • Page 58 Steps 1. Align and place the inner frame in the computer chassis. 2. Replace the four (M2x6) and the nine (M2x2) screws that secure the inner frame to the computer chassis. 3. Route the WLAN antennas and speaker cable using the routing guide on the inner frame. 4.

  • Page 59: Sd Card Reader Fpc

    SD card reader FPC Removing SD card reader FPC Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the primary solid-state drive. 4. Remove the secondary solid-state drive. 5. Remove the battery. 6.

  • Page 60: Sd Card Reader

    Steps 1. Adhere the SD card reader FPC into its slot on the computer chassis. 2. Connect the SD card reader FPC to its connectors on the SD card reader and system board. Next steps 1. Install the inner frame. 2.
  • Page 61 About this task The figure indicates the location of the SD card reader and provides a visual representation of the removal procedure. Steps 1. Disconnect the SD card reader flat printed cable (FPC) and LED board FFC from their connector on the SD card reader. 2.

  • Page 62: Installing Sd Card Reader

    Installing SD card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the SD card reader and provides a visual representation of the installation procedure. Steps 1.

  • Page 63: System Board

    2. Replace the (M2x2) screw to secure the SD card reader to the computer chassis. 3. Connect the LED board FFC and SD card reader FPC to the SD card reader. Next steps 1. Install the inner frame. 2. Install the long CAMM module.
  • Page 64 1. WWAN (Darwin) antenna connectors 2. Fan cable connectors 3. GPU card cable connector 4. IR camera cable connector 5. Display cable connector 6. LAN port 7. Power adapter cable connector 8. Touchpad cable connector 9. M.2 SSD slot 3 connector 10.
  • Page 65 Removing and installing components...
  • Page 66 Steps 1. Carefully pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the system board on top side of the system. 2. Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the connector on the system board.

  • Page 67: Installing The System Board

    NOTE: After removing the system board from the system, the following items MUST be transferred to the replacement system board: Table 2. System board replacement components Sl. No Item WWAN card thermal pad (for models shipped with WWAN antennas) CPU graphite absorber sticker (for models shipped with WWAN antennas) CAMM memory absorber (for models shipped with a CAMM module)
  • Page 68 Removing and installing components...
  • Page 69 Steps 1. Adhere the coin-cell battery to the palmrest and then place the system board on its slot on the computer. 2. Replace the four stand-off nuts (M2x3.5) to secure the CAMM memory. NOTE: This step is only applicable for configurations with CAMM memory. NOTE: In case of system board replacement, these four stand-off nuts need to be transferred from the old system board to the new system board.

  • Page 70: Coin-Cell Battery

    NOTE: For models shipped with an integrated GPU card, the PCB beam connectors are on the bottom and top-right side of the GPU card. For models shipped with a discrete GPU card, the PCB beam connectors are at the bottom side of the GPU card.

  • Page 71: Installing The Coin-Cell Battery

    Steps 1. Flip the system board and disconnect the coin-cell battery cable from its connector on the system board. 2. Pry to remove the coin-cell battery, which is located under the system board, from the palmrest while lifting the system board.

  • Page 72: Display Assembly

    Steps 1. Adhere the coin-cell battery to the palmrest. 2. Connect the coin-cell battery cable to its connector on the system board. Next steps 1. Install the system board. 2. Install the inner frame. 3. Install the heat-sink for integrated graphics heat-sink for discrete graphics.
  • Page 73 2. Remove the base cover. 3. Remove the card. 4. Remove the battery. 5. Remove the CAMM module long CAMM module memory module. 6. Remove the interposer board module. 7. Remove the primary solid-state drive. 8. Remove the secondary solid-state drive.
  • Page 74 Removing and installing components...
  • Page 75 Removing and installing components...

  • Page 76: Installing The Display Assembly

    Steps 1. Open the display assembly to a 180-degree angle and place the computer at the edge of a flat table so that the display assembly can extend below the table. NOTE: For computers shipped with IR camera configuration, disconnect the display cable and IR camera cable. 2.
  • Page 77 Removing and installing components...
  • Page 78 Steps NOTE: Before installing the display assembly, ensure that the display hinges are opened to a 90-degree angle against the display assembly, to fit the display assembly to the palmrest. Align the screw holes on the hinges on the display assembly to the screw holes on the palmrest. 2.

  • Page 79: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the card. 4. Remove the battery. 5. Remove the CAMM module long CAMM module memory module. 6.

  • Page 80: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1.

  • Page 81: Smart-Card Reader

    Smart-card reader Removing the smart-card reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the card. 4. Remove the battery. 5. Remove the CAMM module long CAMM module memory module. 6.
  • Page 82 Steps 1. Disconnect the smart-card reader FFC from the connector on the USH daughter board. 2. Disconnect the touchpad buttons FFC and keyboard backlight FFC from the touchpad. NOTE: For models shipped with a keyboard backlight from the touchpad. 3. Peel the smart-card reader FFC from the touchpad. 4.

  • Page 83: Installing The Smart-Card Reader

    Installing the smart-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the smart-card reader and provides a visual representation of the installation procedure. Steps 1.

  • Page 84: Keyboard

    4. Connect the smart-card reader FFC to the connector on the USH daughter board. 5. Connect the touchpad buttons FFC and keyboard backlight FFC to the touchpad. NOTE: For models shipped with a keyboard backlight from the touchpad. Next steps 1.
  • Page 85 Steps 1. Lift the latch and disconnect the keyboard FPC and the keyboard backlight FPC from the connectors on the touchpad module. NOTE: For models shipped with a keyboard backlight. Removing and installing components...

  • Page 86: Installing The Keyboard

    2. Remove the 24 (M2x2.5) and five (M2x3.5) screws that secure the keyboard support place to the palmrest. Table 3. Keyboard support plate screws Callout Size Quantity Yellow M2x2.5 M2x3.5 3. Turn-over and open the system at 90° angle. 4. Remove the keyboard and keyboard support plate from the system. 5.
  • Page 87 Steps 1. Align the tabs on the keyboard with the tabs on the computer chassis at an angle. 2. Replace the six (M2x2) screws that secure the keyboard to the computer chassis. 3. Replace the 24 (M2x2.5) and five (M2x3.5) screws that secure the keyboard support plate to the palmrest. 4.

  • Page 88: Palm Rest

    5. Lift the latch and connect the keyboard FPC and the keyboard backlight FPC to their connectors on the touchpad module. NOTE: For models shipped with a keyboard backlight. Next steps 1. Install the system board. 2. Install the inner frame.

  • Page 89: Installing The Palmrest

    Installing the palmrest Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the palmrest and before performing the pre-installation parts procedures for any palmrest installation procedure. Removing and installing components...
  • Page 90 Next steps 1. Install the keyboard. 2. Install the smart card reader. 3. Install the power-adapter port. 4. Install the display assembly. 5. Install the coin-cell battery. 6. Install the system board. 7. Install the SD card reader. 8. Install the inner frame.

  • Page 91: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 92: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 93: Bios Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 94 Table 5. BIOS setup options—System information menu (continued) General-System Information Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DIMM A Size Displays the DIMM A memory size. DIMM B Size Displays the DIMM B memory size.
  • Page 95 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enable to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock Override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 96 Table 8. System setup options—Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Set the operating mode of the integrated storage device controller. By default, the RAID On option is enabled. Storage interface Port Enablement This page allows you to enable the onboard drives. By default, the M.2 PCIe SSD-0, M.2 PCIe SSD-1, and M.2 PCIe SSD-2 options are enabled.
  • Page 97 Table 9. System setup options—Display menu (continued) Display Direct Graphics Controller Direst Output Enable or disable the Direct Graphics Controller Direst Output Mode. Mode By default, the option is disabled. Table 10. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Enable or disable the on-board LAN controller.
  • Page 98 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled.
  • Page 99 Table 12. System setup options—Security menu (continued) Security By default, the Clear option is disabled. PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface (PPI). By default, the PPI ByPass for Clear Commands option is disabled. Chassis intrusion Controls the chassis intrusion feature.
  • Page 100 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 101 Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. Table 15. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system.
  • Page 102 Table 16. System setup options—Keyboard menu (continued) Keyboard By default, the 10 seconds option is enabled. Device Configuration Hotkey Access Manages whether you can access device configuration screens through hotkeys during system startup. By default, the option is enabled. Table 17. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter Warnings Enable Adapter Warnings...
  • Page 103 Table 19. System setup options—Performance menu (continued) Performance By default, the All Cores option is enabled. Multiple Atom Cores Enables to change the number of Atom cores available to the operating system. By default, the All Cores option is enabled. Intel SpeedStep Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core...

  • Page 104: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 105: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 106: System And Setup Password

    System and setup password Table 22. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 107: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 108: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 109: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 110: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 111 (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 112: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 113: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 114: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 25. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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