Troubleshooting - JVC KA-DV5000 Startup Manual

7 7 . . T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g
The following topics include common solutions to problems you may encounter when using Streamproducer.
Failed in connection to a camera.
◆Make sure the IP address and RTSP port number of the camera and Streamproducer are the same.
⇒Enter the IP address and port number correctly in Camera Setting dialog.
◆Verify the set up of your PC network. It is necessary to establish a LAN connection with cameras correctly.
⇒ Check the LAN card manual Windows Help of the for more detail.
⇒ Certain Proxy Server and/or firewall configurations may prevent streaming. Please consult your IT
department if you suspect this may be a problem
◆Confirm that the LAN card is inserted correctly in the network pack.
⇒Make sure the LAN card is oriented properly and seated in the PCMCIA slot.
◆Signals may may be poor when using wireless LAN between camera and PC
⇒ Place metal articles that may be blocking (or reflecting) the transmission away from the camera and
your PC.
⇒ The distance between the camera and your PC may exceed the maximum allowed for a reliable
connection. Check the manual for the wireless LAN card to confirm the maximum distance.
⇒ Other devices in the 2.4 GHz band, such as cordless phones and other wireless networks may be
interfering. 2.4 GHz wireless phones have approximately a half mile range.
◆Port setting may not be correct.
⇒ Make sure the setting of your personal firewall allows connections to the assigned ports if you are using
WindowsXP.
⇒ Ask your network administrator to make sure the port setting is allowed if you have network devices
such as a router between the camera and your PC.
Unable to receive live image contents from a camera by [Play] button.
Communications with the network pack may have been interrupted by some reasons. In addition, bandwidth
sufficient to connect to a camera may not be sufficient to receive video from the camera.
⇒ Refrain from using microwave devices near to the machines when using wireless LAN.
⇒ Place metal articles that may be blocking or reflecting the transmission away from the camera and your
PC when using wireless LAN.
⇒ Make sure the LAN cables are correct and working..
⇒ Make sure the LAN card is inserted correctly in the network pack.
⇒ If using a proxy server or other devices between the camera and your computer, make sure that they
are configured properly.
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Unable to receive casting image.
◆Try Pinging the IP address of Streamproducer.
You may receive the casting image after successfully pinging Streamproducer.
⇒To send a Ping command:
Click [Command Prompt] from [Accessories] menu of [Program] by Windows [Start] button.
In the Command Prompt window, type "ping IP address of Streamproducer" after the command prompt,
press [Enter]. For exmple, C: >ping 192.168.100.101
If the ping works, try receiving the cast video again. If the ping fails, something is wrong with your network
connection.
◆Confirm that the receiving PC is connected to the Internet (LAN) correctly.
◆Confirm that the access point is specified correctly on the Windows Media Player.
◆The CODEC (a software program required for compressing or expanding the AV data) is not installed
correctly.
"Error" in starting live or playback files.
◆The CODEC (a software program required for compressing or expanding the AV data ) is not installed
correctly.
Unable to download the CODEC.
◆If you use Windows Media Player 7.1 and a proxy server for internet connections, setup the proxy server
correctly by [Control Panel] > [Internet Options] > [Connections] regardless of a browser you use usually.
Unable to cast or change casting contents.
◆Make sure the contents were generated by the GY-DV300U/DV5000U. Streamproducer assures you of
processing only contents recorded or streamed by the GY-DV300U/DV5000U.
Unable to record.
◆Confirm in the system condition window that your PC has enough free space on the hard disk
Live contents are not smooth.
◆Make sure on system condition window that your PC has enough CPU power left.
◆Refrain from running other applications at the same time.
◆Try to connect to fewer cameras or playback fewer files at the same time.
◆Try to stop and resume recording or casting.
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