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HP mt44 Maintenance And Service Manual

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HP mt44 Mobile Thin Client
Maintenance and Service Guide

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  • Page 1 HP mt44 Mobile Thin Client Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Display ..................................8 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Buttons, speakers, and fingerprint reader ..................12 Special keys ............................13 Action keys ............................
  • Page 8 Display assembly ..........................66 Top cover ............................75 7 Interpreting system validation diagnostic front panel LEDs and audible codes ..........76 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 78 Using Computer Setup ............................78 Starting Computer Setup ........................78 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......
  • Page 9 TPM BIOS settings (select products only) ......................81 Using HP Sure Start (select products only) ......................81 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 82 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............82 10 Diagnostics and troubleshooting ........................ 84 LEDs ..................................84 Wake-on LAN ...............................
  • Page 10 Index ................................108...

  • Page 11: Product Description

    ● (DisplayPort 2) and 1920 × 1200 @ 60 Hz (VGA) HP Elite USB-C Dock G3 and HP USB-C Dock G4: Maximum resolution - 2K @ 60 Hz (DP1) and 2K @ 60 Hz ● (DisplayPort 2) and 1920 × 1200 @ 60 Hz (HDMI).
  • Page 12 The following support S3/S4/ wake on LAN: embedded NIC. *The following support S3/S5 wake on LAN/HBMA (via out of band): HP Elite USB-C Dock G3, HP USB-C Dock G4, HP USB-C Universal Dock, HP Thunderbolt Dock 120 W, and HP USB-C Mini Dock.
  • Page 13 Dual point, non-backlit, spill resistant with drain ● Dual point, backlit, spill resistant with drain, with HP Dura Keys ● Dual point, backlit, spill resistant with drain, with HP Dura Keys, privacy ● TouchPad: Support for Microsoft Precision TouchPad Default Gestures Firmware PTP (Point to Point) with Filter Driver Support for ‘No Hybrid Mode’...
  • Page 14 Touch fingerprint sensor (landed, touch with 8 × 8 sensor) (select models only) Smart card reader (active) (select models only) Preboot authentication (password, smart card) Hardware-enforced firmware protection: HP Hardware Root of Trust + HP Sure Start Gen4 Operating system Operating system version:...

  • Page 15: Components

    NOTE: All models have a SIM card slot and icon, but models that do not have the HP Mobile Broadband Module, a wireless wide area network (WWAN) device, installed at the factory are shipped with a non-removable plug inserted into the slot.
  • Page 16 Connects an optional docking device. USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 17: Left

    The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. USB 3.x SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 18: Display

    Display NOTE: Refer to the illustration that most closely matches your computer. Chapter 2 Components...
  • Page 19 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 20: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...

  • Page 21: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 23: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.

  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Switches the screen image among display devices connected to the system.

  • Page 25: Hot Keys (Select Products Only)

    Icon Description ● Answers a call. ● Starts a call during a 1-on-1 chat. Places a call on hold. ● NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. Ends a call. ●...

  • Page 26: Bottom

    Bottom Component Description Docking connector Connects an optional docking device. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Components...

  • Page 27: Front

    (WLAN) device and/or a Bluetooth® device, is NOTE: On some models, the wireless light is amber when all wireless devices are off. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Front...

  • Page 28: Cover

    Cover Component Description Internal microphone(s) (1 or 2 depending on model, select Record(s) sound. models only) Chapter 2 Components...

  • Page 29: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 (20) WLAN/Bluetooth combo card Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo Adaptor 851594-001 (non-vPro) (21) WWAN module LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom lt4210 LTE/HSPA+ w/GPS 917823-001 Computer major components...

  • Page 32: Display Assembly Subcomponents

    Item Component Spare part number (22) Solid-state drive (SSD) 128 GB, SATA-3, TLC L22308-001 (23) Battery (3 cell, 50 WHr, 4.33 Ah) 933321-855 (24) Bottom cover L14371-001 Display assembly subcomponents Item Component Spare part number Bezel For use in models with microphone modules L15505-001 Chapter 3 Illustrated parts catalog...
  • Page 33 Item Component Spare part number For use in models with an HD camera (includes camera shutter) L15506-001 For use in models with an IR camera (includes camera shutter) L15507-001 Camera shutters (IR and HD cameras; not illustrated) L15503-001 (Plastics Kit) Raw panel FHD, non-touch L22310-001...

  • Page 34: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit L14370-001 Pointing stick cable USB board cable Card reader cable TouchPad cable Fingerprint reader cable NFC cable Power board cable Display cables Chapter 3 Illustrated parts catalog...

  • Page 35: Miscellaneous Parts

    Spare part number AC adapter, non-PFC, 4.5 mm 65 W HP Smart AC adapter, 3 prong 710412-001 65 W HP Smart AC Adapter for use in Argentina 710340-850 65 W HP Smart AC adapter, EM 913691-850 65 W, wall mount, 3 pin, USB-C...
  • Page 36 Component Spare part number United Kingdom L19354-002 Power cord (3-pin, black, C5, 1.0 m): Argentina L19357-001 Australia L19358-001 Brazil L19359-001 Denmark L19360-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L19361-001 Israel L19362-001 India L19363-001 Japan L19365-001 Korea L19366-001 North America...
  • Page 37 L27469-001 United Kingdom L27470-001 HP USB Type-C Universal Dock L16130-001 HP Elite USB-C Desk Dock G3 920131-001 Plastics Kit (includes SIM card insert, fingerprint reader insert, smart card reader insert, smart card L15503-001 insert, IR camera shutter, HD camera shutter)

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● Torx T8 screwdriver ● Non-marking plastic pry tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 40: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 41: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 42: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 44 Loosen the five captive screws (1) and the two inset captive screws (2) that secure the bottom cover. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2). Reverse the removal procedures to install the bottom cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 128 GB, SATA-3, TLC L22308-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 46: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 47 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’...

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Dual Band Wireless-AC 8260NGW 802.11a/g/g/n+ac 2x2 WiFi + BT 4.2 combo adapter 851594-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 49 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number LTE CAT4: Huawei HP lt4132, LTE/HSPA+ w/GPS 845710-003 LTE CAT9: Fibocom lt4210 LTE/HSPA+ w/GPS 917823-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 51 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L14379-xx1 Keyboard, backlit L14377-xx1 Keyboard, backlit, privacy L14378-xx1 Pointing stick covers, quantity of 20 L15396-001 For use in country Spare part...
  • Page 53 NOTE: The screws are labeled with a keyboard symbol. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board.
  • Page 54 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 56: Battery

    Battery Description Spare part number Battery, 3 cell, 50 WHr, 4.33 Ah 933321-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 57 Rotate the top of the battery upward (1), and then lift the battery out of the computer (2). IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built into the computer (3), and then rotate the battery into place Reverse the removal procedures to install the battery.

  • Page 58: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink L14372-001 Before removing the heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Thoroughly clean the thermal material from the surfaces of the system board component (1) and the heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.

  • Page 60: Rtc Battery

    RTC battery Description Spare part number RTC battery L17255-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Usb Board

    USB board Description Spare part number USB board (includes bracket) L14380-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Board With Bracket

    RJ-45 board with bracket Description Spare part number RJ-45 board with bracket L14386-001 Before removing the RJ-45 board and bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Power Button Board

    Power button board Description Spare part number Power button board assembly L14374-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) L13684-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L13681-001 Fingerprint reader insert (for use in models without a fingerprint reader) L15503-001 (Plastics Kit) Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without an NFC module L14381-001 TouchPad for use in models with an NFC module L19417-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the TouchPad from the computer (2). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 68: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L18311-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 69: Nfc Module

    NFC module Description Spare part number NFC module (includes antenna and TouchPad foam) L14385-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader L18312-001 Smart card reader cable (available in Cable Kit) L14370-001 (Cable Kit) Smart card reader insert (for use in models without a smart card reader) L15503-001 (Plastics Kit) Before removing the card reader, follow these steps: Shut down the computer.

  • Page 71: Fan

    Description Spare part number L22306-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 72 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board with integrated AMD Ryzen 3 PRO 2300U Mobile Processor L29298-301 Before removing the system board, follow these steps: Shut down the computer.
  • Page 74 Remove the three Phillips M2.5×3.0 screws that secure the system board to the computer. Close the computer and position it upside down. Disconnect the following cables from the system board: (1) RTC battery cable (2) Fingerprint reader cable (3) NFC module cable (4) Speaker cable (5) Display cable (6) Camera cable...
  • Page 75 Remove the four Phillips M2.5×3.0 screws that secure the system board to the computer. Lift the right side of the system board up at an angle (1). Pull the system board up and toward the right to disengage the connectors from the left side of the computer, and then remove the system board (2).

  • Page 76: Display Assembly

    Display assembly NOTE: Display assemblies are spared at the subcomponent level only. Display assembly spare part information is also available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 77 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. Component replacement procedures...
  • Page 78 To remove the display hinge cover, rotate top of hinge cover away from display enclosure to disengage the tabs (1), and then pull the cover off the enclosure (2). The display hinge cover (for touch displays) is available using spare part number L14375-001. The display hinge cover (for non-touch displays) is available using spare part number L14376-001.
  • Page 79 Remove the display bezel (4). The display bezel is available using the following spare part numbers: Models with a microphone module: L15505-001 Models with an HD camera: L15506-001 Models with an IR camera: L15507-001 Camera shutters are available in the Plastics Kit using spare part number L15503-001. Two different camera modules are available.
  • Page 80 The HD camera module is available using spare part number L28405-001. The microphone module is available using spare part number L15512-001. IR camera Remove the tape from atop the module (1), lift upward to disengage the module from the adhesive on the display enclosure (2), disconnect the cables from the left and right sides of the module (3), and then remove the camera module from the display (4).
  • Page 81 If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0×2.0 screws that secure the panel to the display enclosure. Rotate the display panel over onto the keyboard (1). On the back of the display panel, lift the tape from atop the connector (2), and then disconnect the display cable from the rear of the panel (3).
  • Page 82 If it is necessary to replace the display hinges, remove the three Phillips M2.5x11.0 screws that secure each hinge (1), and then remove the hinges from the display enclosure (2). Display hinges (for touch displays) are available in the Hinge Kit using spare part number L14375-001. Display hinges (for non-touch displays) are available using spare part number L14376-001.
  • Page 83 HD camera models Disconnect the cable from the HD camera (1), and then remove the cable from the display enclosure (2). IR camera models Disconnect the cable from the left (1) and right (2) sides of the IR camera, and then remove the cable from the display enclosure (3).
  • Page 84 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are spared with the display enclosure.

  • Page 85: Top Cover

    Top cover Description Spare part number Top cover L21975-001 The top cover remains after removing all other spared parts from the computer. Component replacement procedures...

  • Page 86: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: AC adapter ● System board power ● ● Processor failure ●...
  • Page 87 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 88: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 89: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 90: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 91: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 92: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 93 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 94: Diagnostics And Troubleshooting

    10 Diagnostics and troubleshooting LEDs Table 10-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 95: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 96: Resetting The Setup And Power-On Passwords

    Resetting the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 97: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 98 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 99: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-4 Numeric Codes and Text Messages Control panel message...
  • Page 100 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 101: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 10-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 102: Diskless (No-Flash) Unit Troubleshooting

    Diskless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: USB device ● ● When the unit boots, the monitor should display the following information: Table 10-6 Diskless unit troubleshooting Item...

  • Page 103: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 104: Using Hp Thinupdate To Restore The Image

    The USB flash drive option creates a bootable USB flash drive that can be used to deploy the image to other thin clients. The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash ●...

  • Page 105: Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 106: Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 234.3 mm 9.22 in Width 326.0 mm 12.84 in Height (non-touch) 17.9 mm 0.71 in Height (touch) 18.05 mm 0.72 in Weight WWAN and ALS display, no fingerprint reader, 1 SODIMM, WLAN 1.53 kg 3.37 lbs module, with IR camera, no WWAN module, non-touch panel...

  • Page 107: Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution FHD: 1920×1080 Surface treatment Anti-glare (except touch screen) Brightness FHD (45% CG): 220 nits FHD (72% CG): 400 nits or 700 nits Viewing angle UWVA Backlight Aspect ratio 16:9 Display panel interface M.2 PCIe solid-state drive specifications...

  • Page 108: Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type SATA-3...

  • Page 109: Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 110 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 111: Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 112 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 113: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 114 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 104 Chapter 15 Statement of memory volatility...

  • Page 115: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 116: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 117: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 118 Index Symbols/Numerics boot order `product description changing using the f9 prompt diagnostics and troubleshooting 84 ethernet 2 disabling/enabling Wake-on LAN bottom 19 (WOL) 85 bottom cover diskless troubleshooting 92 AC adapter, spare part numbers 25 removing 33 display assembly action keys 14 spare part number 22, 33 removal 66 identifying 14...
  • Page 119 3 camera 9 microphone mute 14 USB 3.x SuperSpeed 5 caps lock 11 hotkeys, using 15 USB 3.x SuperSpeed port with HP drive 17 HP PC Hardware Diagnostics (UEFI) Sleep and Charge 7 fn lock 11 using 82...
  • Page 120 91 product name 1 removal 60 security 4 spare part number 60 USB 3.x SuperSpeed port with HP serviceability 4 smart card reader board Sleep and Charge, identifying 7 video 2 spare part numbers 21 USB 3.x SuperSpeed port,...
  • Page 121 WWAN module removal 40 spare part number 21, 40 Index 111...

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