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Epson ES-400 II User Manual

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ES-400 II/ES-500W II User's Guide

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Summary of Contents for Epson ES-400 II

  • Page 1 ES-400 II/ES-500W II User's Guide...

  • Page 3: Table Of Contents

    Connecting to an Existing Wi-Fi Network ..................45 Manually Connecting to a Wi-Fi Network..................46 Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel ......... 46 Direct Wi-Fi Mode (AP Mode) Setup ....................48 Enabling a Direct Wi-Fi (AP Mode) Connection ................49 Using WPS to Set Up a Direct Wi-Fi Connection ................
  • Page 4 Starting a Scan........................... 57 Starting a Scan from a Scanner Button..................57 Starting a Scan from a Smart Device..................... 58 Scanning a Document in Epson ScanSmart..................58 Saving a Scan ..........................61 Attaching a Scan to Email......................62 Sending a Scan to a Cloud Service ....................63 Printing a Scan ..........................
  • Page 5 Ripple Patterns Appear in an Image .................... 117 Spots or Lines Appear in All Scanned Images................118 Scanned Image is Cropped ......................118 Resetting the Epson Scan 2 Settings ....................119 Solving Flatbed Scanner Dock Problems ..................119 Scanned Image Edges are Cropped ................... 119 Line of Dots Appears in All Scanned Images................
  • Page 6 Safety and Approvals Specifications ....................131 Notices ..............................134 Important Safety Instructions......................134 Restrictions on Copying ........................136 Default Delay Times for Power Management for Epson Products............ 137 Binding Arbitration and Class Waiver ....................137 Trademarks ............................140 Copyright Notice..........................141 libTIFF Software Acknowledgment....................

  • Page 7: Es-400 Ii/Es-500W Ii User's Guide

    For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. If you have not already done so, you can download the Epson ScanSmart software for use with your scanner. Visit epson.com/support...

  • Page 8: Scanner Basics

    See these sections to learn about the basic features of your scanner. Scanner Parts Locations User Replaceable Epson Scanner Parts Changing the Power Off and Sleep Timer Settings Using the Epson Smart Panel Mobile App Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts...

  • Page 9: Scanner Parts

    Scanner Parts Note: The illustrations show the ES-500W II, but the parts are the same for the ES-400 II. ADF (Automatic Document Feeder) Edge guides Input tray Input tray extension Output tray Output tray extensions...
  • Page 10 Stopper Kensington security slot USB 3.0 port Power inlet...
  • Page 11 Cover open lever Scanner cover Pickup rollers Separation rollers AC adapter Power cord USB 3.0 cable Parent topic: Scanner Parts Locations...

  • Page 12: Scanner Buttons And Lights

    Scanner Buttons and Lights Buttons ES-400 II power button double feed detection skip button slow mode button stop button start button...
  • Page 13 ES-500W II power button Wi-Fi connect button Wi-Fi button double feed detection skip button slow mode button stop button start button...
  • Page 14 Lights ES-400 II ! error light automatic feeding mode light ready light double feed detection skip light slow mode light...

  • Page 15: User Replaceable Epson Scanner Parts

    To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help".

  • Page 16: Changing The Power Off And Sleep Timer Settings

    Where to Get Help (Latin America) Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. Note: The Power Off and Sleep Timer settings may not be available when you connect to the scanner over a network (ES-500W II) (DS-575W II).
  • Page 17 6. Turn on the Direct Power On setting if you want the scanner to turn on when it is connected to the power source, without pressing the power button. 7. Click Set to save the settings. 8. Close the Epson Scan 2 Utility. Parent topic: Scanner Basics...

  • Page 18: Using The Epson Smart Panel Mobile App

    Using the Epson Smart Panel Mobile App Use this free Apple and Android app to scan with networked Epson products (ES-500W II). 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect...

  • Page 19: Loading Originals

    Load these originals using an optional carrier sheet. Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a flatbed photo scanner with the optional flatbed scanner dock (ES-400 II) to achieve the best color reproduction of photos.
  • Page 20 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 21 4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown.
  • Page 22 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 24 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 7. Slide the edge guides against the edges of the original.
  • Page 25 Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown. 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals.

  • Page 26: Loading Multiple Sizes Of Originals In The Input Tray

    If a paper feed error is detected, the Paper Protection feature stops the scanning process automatically to reduce damage to the original. To change the Paper Protection detection level, open the Epson Scan 2 Utility, click on the Scanner Setting tab, and select the desired level from the Paper Protection drop- down list.
  • Page 27 Load these originals using an optional carrier sheet. Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a flatbed photo scanner with the optional flatbed scanner dock (ES-400 II) to achieve the best color reproduction of photos.
  • Page 28 3. Slide the input tray edge guides all the way out. 4. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the printed sides are facedown and the top edges are slightly angled in the input tray.

  • Page 29: Original Document Specifications

    5. Slide the edge guides against the edges of the widest original. 6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
  • Page 30 Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 7 to 110 lb 21 lb (80 g/m²): 50 sheets [216 × 279 mm]) (27 to 413 g/m²) Fine paper 24 lb (90 g/m²): 43 sheets Legal (8.5 ×...

  • Page 31: Loading Plastic And Laminated Cards In The Input Tray

    • Glossy originals Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a flatbed photo scanner with the optional flatbed scanner dock (ES-400 II) to achieve the best color reproduction of photos.
  • Page 32 1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out.
  • Page 33 3. Load plastic or laminated cards printed side down and long edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 34 Note: Do not load plastic cards vertically.
  • Page 35 4. Slide the edge guides against the edges of the card. 5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.

  • Page 36: Plastic And Laminated Card Specifications

    Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Plastic and Laminated Card Specifications Related topics Scanning Plastic and Laminated Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner. Paper type Paper size Paper thickness Loading capacity...
  • Page 37 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 38 4. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
  • Page 39 Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a flatbed photo scanner with the optional flatbed scanner dock (ES-400 II) to achieve the best color reproduction of photos.
  • Page 40 6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
  • Page 41 Photo or irregularly shaped original 7. Slide the edge guides against the edges of the original or carrier sheet. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.

  • Page 42: Special Original Specifications

    Note: Photos scanned using a document scanner may not have the same color depth as the original. Use a flatbed photo scanner with the optional flatbed scanner dock (ES-400 II) to achieve the best color reproduction of photos. Paper type...
  • Page 43 Paper type Paper size Paper thickness Loading capacity Envelopes 4.49 × 6.38 inches (114 × 0.015 inch (0.38 mm) 5 envelopes 162 mm) maximum 4.33 × 8.66 inches (110 × 220 mm) Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 5 carrier sheets originals...

  • Page 44: Wi-Fi Networking

    See these sections to use your scanner over a Wi-Fi network (ES-500W II). Network Security Recommendations Connecting to an Existing Wi-Fi Network Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel Direct Wi-Fi Mode (AP Mode) Setup Wi-Fi Protected Setup (WPS)

  • Page 45: Connecting To An Existing Wi-Fi Network

    Connecting to an Existing Wi-Fi Network You can set up your scanner to communicate with your computer using a wireless router. The wireless router can be connected to your computer over a wireless or wired network. Epson scanner Wireless router Computer with a wireless interface...

  • Page 46: Manually Connecting To A Wi-Fi Network

    Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart device directly to the product. Epson Smart Panel is available on iOS and Android devices.
  • Page 47 Note: If your product is not listed, move closer to the product and try again. If the product is still not shown, connect your scanner to the wireless network again and then select Connect to Existing Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions.

  • Page 48: Direct Wi-Fi Mode (Ap Mode) Setup

    Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic: Wi-Fi Networking Related tasks Using the Epson Smart Panel Mobile App Starting a Scan from a Smart Device...

  • Page 49: Enabling A Direct Wi-Fi (Ap Mode) Connection

    Note: Devices directly connected to the scanner cannot communicate with each other through the scanner. Enabling a Direct Wi-Fi (AP Mode) Connection Using WPS to Set Up a Direct Wi-Fi Connection Parent topic: Wi-Fi Networking Enabling a Direct Wi-Fi (AP Mode) Connection You can enable a direct Wi-Fi connection to allow direct communication between your scanner and computer or other devices without a wireless router or access point.

  • Page 50: Wi-Fi Protected Setup (Wps)

    2. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it when the Wi-Fi light flashes blue. When the Wi-Fi light on the scanner stays on, the connection is established. Parent topic: Direct Wi-Fi Mode (AP Mode) Setup Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router, you can quickly connect your scanner to the...

  • Page 51: Using Wps Pin Mode To Connect To A Network

    3. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it when the Wi-Fi light flashes blue. Note: If you do not complete this step within 2 minutes, repeat steps 1 through 3. Wi-Fi and AP mode lights flash alternately while establishing the connection.

  • Page 52: Setting Up Network Scanning

    First, manually configure your scanner to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your scanner must be turned on and connected to the network.
  • Page 53 You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the scanner settings. 3. Select your scanner and click Add.
  • Page 54 4. Do one of the following: • Under Search for Network, select the IP address of your Epson scanner and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson scanner, and click Add.

  • Page 55: Determining The Scanner's Ip Address

    Start, and select All Programs or Programs. Select EpsonNet > EpsonNet Config > EpsonNet Config. • Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config > EpsonNet Config. 2. Locate your scanner in the list and write down the IP address.
  • Page 56 Parent topic: Wi-Fi Networking...

  • Page 57: Scanning

    2. Load an original in your scanner. 3. Press the start button. Epson ScanSmart automatically opens on your computer and the scan job begins. (The default is double-sided scanning.) Note: You can change the scanning button default in the Settings menu.

  • Page 58: Starting A Scan From A Smart Device

    Loading Originals Starting a Scan from a Smart Device You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection (ES-500W II). 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
  • Page 59 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this:...
  • Page 60 The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. •...

  • Page 61: Saving A Scan

    You see a screen like this: 6. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Scanning...

  • Page 62: Attaching A Scan To Email

    • Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.

  • Page 63: Sending A Scan To A Cloud Service

    4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.

  • Page 64: Printing A Scan

    You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...

  • Page 65: Saving A Scan As A Microsoft Office Format File

    You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
  • Page 66 • Select the OCR language (the default is English). • Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Related topics Loading Originals...

  • Page 67: Selecting Epson Scansmart Settings

    Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection (ES-500W II).

  • Page 68: Changing The Scan Settings

    2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button.
  • Page 69 You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings...

  • Page 70: Changing The File Name Settings

    Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.

  • Page 71: Changing The Save Settings

    • Select the OCR language (the default language is English). • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
  • Page 72 You see a screen like this: 2. Click the Save Settings tab.

  • Page 73: Save Settings

    Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs.
  • Page 74 Setting Options Description General Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Security Open File Password Set a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on...

  • Page 75: Customizing Action Icons

    Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.

  • Page 76: Scan Resolution Guidelines

    4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scan Resolution Guidelines The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of detail captured in your scans.
  • Page 77 If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by the software. Follow these guidelines to determine the resolution setting you need: •...

  • Page 78: Using The Optional Flatbed Scanner Dock - Windows

    The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a single unit (ES-400 II). This allows you to scan thick or over-sized originals, such as cardboard and books, that won't fit into the document scanner's ADF.

  • Page 79: Scanning From The Flatbed Scanner Dock

    Stopper Output tray extension Scanner cover/output tray USB port 1 (for connecting flatbed dock to computer) USB port 2 (for connecting flatbed dock to document scanner) Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock.
  • Page 80 Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass.

  • Page 81: Scanning From The Adf With The Flatbed Scanner Dock Attached

    4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting.
  • Page 82 For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long: • Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document scanner.) For originals between 11.7 inches (297 mm) and 14 inches (356 mm) long: •...

  • Page 83: Cleaning The Flatbed Scanner Dock

    Parent topic: Scanning from the Flatbed Scanner Dock Related tasks Scanning from the Docked Flatbed Scanner Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.
  • Page 84 1. Turn off the document scanner using the power button. Note: There is no power button on the flatbed scanner. 2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer.
  • Page 85 3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you may damage the scanner.

  • Page 86: Cleaning And Transporting Your Scanner

    You can check the latest number of scans using the Epson Scan 2 Utility. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 87 3. Pull down on the cover open lever and open the scanner cover. 4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
  • Page 88 Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too much force on the glass. 5.
  • Page 89 6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
  • Page 90 7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.

  • Page 91: Resetting The Number Of Scans After Cleaning

    Cleaning and Transporting Your Scanner Resetting the Number of Scans After Cleaning Reset the number of scans using the Epson Scan2 Utility after regular cleaning. 1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: •...
  • Page 92 • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.

  • Page 93: Replacing The Scanner Rollers

    Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. Note: Frequent use of textured media may cause premature wear on the rollers. If frequent paper jams occur before the life cycle of the rollers is exceeded, try cleaning the rollers.
  • Page 94 5. Press down on the pickup roller cover latch and pull up the cover to remove it.
  • Page 95 6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. Note: Do not use force to pull out the pickup roller; doing so may damage the inside of the scanner. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller.
  • Page 96 8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
  • Page 97 9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it.
  • Page 98 Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts Related tasks Resetting the Number of Scans After Cleaning...

  • Page 99: Resetting The Scanner Roller Counter

    • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...

  • Page 100: Transporting Your Scanner

    If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here. Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II.
  • Page 101 1. Turn off the scanner and unplug the AC adapter. 2. Disconnect any connected cables. 3. Close the input tray and the output tray.
  • Page 102 Note: Make sure the output tray is securely closed. 4. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner...

  • Page 103: Solving Problems

    Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Scanner Light Status You can often diagnose problems with your scanner by checking its lights.
  • Page 104 ! error light automatic feeding mode light ready light double feed detection skip light slow mode light ES-500W II AP mode light Wi-Fi light ! error light automatic feeding mode light ready light double feed detection skip light slow mode light...
  • Page 105 • ! error secure. • ready • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support. • AP mode (ES-500W II) • Wi-Fi (ES-500W II) ready light is off and The firmware update has failed and the scanner is in recovery mode.

  • Page 106: Solving Scanning Problems

    Scanner Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Paper Protection Does Not Work Correctly...

  • Page 107: Scanner Button Does Not Work As Expected

    • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W II).

  • Page 108: Cannot Start Epson Scan 2

    USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.

  • Page 109: Original Feeds Incorrectly In Scanner

    Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: Note: The illustrations show the ES-500W II, but the instructions are the same for the ES-400 II. 1. Turn off your scanner. 2. Remove all originals from the input tray.
  • Page 110 3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.
  • Page 111 5. Gently pull out any jammed originals from the output tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Press the slow mode button to slow down the scanning speed. •...

  • Page 112: Paper Protection Does Not Work Correctly

    • If your scanned original is damaged, make sure that the Paper Protection feature is enabled. Increase the detection level, if necessary. • If misdetection occurs frequently, lower the Paper Protection detection level in the Epson Scan 2 Utility (On-Medium is the default).

  • Page 113: Solving Network Scanning Problems

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again.

  • Page 114: Scanner Cannot Connect To A Wireless Router

    • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner. • Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that supports IPv4.

  • Page 115: Solving Scanned Image Quality Problems

    Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Back of Original Image Appears in Scanned Image...

  • Page 116: Back Of Original Image Appears In Scanned Image

    If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.

  • Page 117: Ripple Patterns Appear In An Image

    • Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.

  • Page 118: Spots Or Lines Appear In All Scanned Images

    • In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • In Epson Scan 2, select the Advanced Settings tab. Make sure the Edge Fill setting is set to None. Parent topic:...

  • Page 119: Resetting The Epson Scan 2 Settings

    • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Problems Solving Flatbed Scanner Dock Problems Check these solutions if you have problems scanning with the optional flatbed scanner dock (ES-400 II).

  • Page 120: Line Of Dots Appears In All Scanned Images

    • Place a piece of black paper on the back of the original and scan it again. • Make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.

  • Page 121: Uninstalling Scanner Software - Windows

    Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it.

  • Page 122: Where To Get Help (U.s. And Canada)

    7. Follow the on-screen instructions to uninstall the software. 8. To reinstall your scanner software, see the Start Here sheet for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help (U.S.

  • Page 123: Where To Get Help (Latin America)

    (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need to contact Epson for technical support services, use the following support options.
  • Page 124 Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.

  • Page 125: Technical Specifications

    To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • Windows 8.x • Windows 7 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support...

  • Page 126: General Specifications

    • OS X 10.11.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...

  • Page 127: Dimension Specifications

    Color Depth Color: 30 bits per pixel internal (10 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 10 bits per pixel internal 8 bits per pixel external Black-and-white: 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3.0 (backward-compatible with USB 1.1)

  • Page 128: Electrical Specifications

    Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input power supply DC 24 V voltage Rated DC input current Power consumption Operating: 11 W (approximate) Ready mode: 5.4 W (approximate)

  • Page 129: Environmental Specifications

    Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Flatbed Scanner Dock Specifications (ES-400 II) Interface Hi-Speed USB Rated DC input power supply DC 24 V...

  • Page 130: Network Interface Specifications (Es-500W Ii)

    Network Interface Specifications (ES-500W II) Wi-Fi Wireless LAN standard IEEE802.11 b/g/n Wireless security WPA2-PSK (AES); WPA2 compliant support for WPA/WPA2 Personal WPA2-Enterprise; WPA2 compliant with support for WPA/WPA2 Enterprise WEP (64/128 bit) Frequency range 2.4 GHz Communication mode Infrastructure mode Ad hoc mode;...

  • Page 131: Safety And Approvals Specifications

    Security Protocol SSL/TLS HTTPS (Server/Client) SMTPS (Client) STARTTLS Root certificate (Client) Root certificate updating (Client) CA-signed certificate (Server) CA certificate (Server) CSR generation (Server) Self-signed certificate (Server) EC key CSR/self-signed certificate generation (Server) Certificates/Secret key imports (Server) Authentication for email sending POP before SMTP, APOP, SMTP Authentication MIB accessing SNMPv3 Authentication/Encryption...
  • Page 132 • Manufacturer: FOXCONN ELECTRONICS INC. • Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
  • Page 133 Notice for Peru Product Model: ES-500W II (J382E) Brand: EPSON This product uses the following WLAN module: WLAN Module Model: J26H006 FCC ID: BKMFBJ26H006 Product Manufacturer: Seiko Epson Corporation Address: 3-3-5 Owa Suwa-shi, Nagano-Ken 392-8502, Japan Parent topic: Technical Specifications...

  • Page 134: Notices

    Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 135 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms. When using this product near such devices or inside a medical facility, follow the directions from authorized staff members at the facility, and follow all posted warnings and directions on the device to avoid causing an accident (ES-500W II).

  • Page 136: Restrictions On Copying

    • Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.

  • Page 137: Default Delay Times For Power Management For Epson Products

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 138 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 139 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 140: Trademarks

    Epson in writing, the arbitrator shall determine the amount of fees, costs, and expenses to be paid by Epson pursuant to this Section 1.6d). e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced involving a Dispute under this Agreement.

  • Page 141: Copyright Notice

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 142: Libtiff Software Acknowledgment

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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