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Lenovo 7Z46 Manual

Lenovo 7Z46 Manual

Enclosures. messages and codes reference
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ThinkSystem SE350 and ThinkSystem SE350
Enclosures
Messages and Codes Reference
Machine Type: 7Z46, 7D1X, 7D27, and 7D1R

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Summary of Contents for Lenovo 7Z46

  • Page 1 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference Machine Type: 7Z46, 7D1X, 7D27, and 7D1R...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Fourteenth Edition (November 2022) ©...

  • Page 3: Table Of Contents

    Index ....183 UEFI events organized by severity ..119 List of UEFI events....124 © Copyright Lenovo 2019, 2022...
  • Page 4 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...

  • Page 5: Chapter 1. Introduction

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – CA. Cooling - Fans, blowers, mux cards, policies, chillers/refrigeration, water management units, water pumps, water filtration, air flow sensors, thermal monitors. – DA. Display - Graphics adapters, op panel, monitor/console (including front/back panel, control panel, LCD panel etc). – IO. I/O connectivity - PCI/USB hub, bridge, bus, risers, configuration settings, interconnect, keyboard, mouse, KVM.
  • Page 7 – SS. Service & Support - LEPT FFDC Collection. – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. – UP. Systems Management - Updates. –...
  • Page 8 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0011G Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPCA2011I Numeric sensor [NumericSensorElementName] going high (upper Informational non-recoverable) has deasserted. FQXSPCA2017I Sensor [SensorElementName] has transitioned to a less severe state Informational from critical. FQXSPCA2019I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable from a less severe state.
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4002I The [arg1] on system [arg2] is 100% full. Informational FQXSPEM4003I LED [arg1] state changed to [arg2] by [arg3]. Informational FQXSPEM4004I SNMP [arg1] enabled by user [arg2] . Informational FQXSPEM4005I SNMP [arg1] disabled by user [arg2] .
  • Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4024I The RAID controller detected one or more possible configuration Informational problem within the subsystem. Please check the event logs and if events are targeted to the same disk then replace the drive. If necessary, contact technical support for additional assistance.([arg1], [arg2],[arg3],[arg4],[arg5]) Informational...
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPMA2005I The System [ComputerSystemElementName] has detected a POST Informational Error deassertion. FQXSPMA2007I Scrub Failure for [PhysicalMemoryElementName] on Subsystem Informational [MemoryElementName] has recovered. FQXSPMA2010I [PhysicalMemoryElementName] on Subsystem Informational [MemoryElementName] is no longer Throttled. Informational FQXSPMA2012I An Over-Temperature Condition has been removed on the...
  • Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4022I IPv6 static IP configuration enabled by user [arg1]. Informational FQXSPNM4023I IPv6 DHCP enabled by user [arg1]. Informational FQXSPNM4024I IPv6 stateless auto-configuration enabled by user [arg1]. Informational FQXSPNM4025I IPv6 static IP configuration disabled by user [arg1].
  • Page 17 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 18 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4016I Dynamic Power Savings mode has been turned off by user [arg1]. Informational Power cap and external throttling occurred. Informational FQXSPPP4017I FQXSPPP4018I External throttling occurred . Informational FQXSPPP4019I Power cap throttling occurred.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4045I Management Controller [arg1] reset was initiated by XCC firmware. Informational FQXSPPP4046I Remote power permission is [arg1]. Informational FQXSPPP4047I Management Controller [arg1] reset was initiated by user [arg2]. Informational FQXSPPP4048I Attempting to AC power cycle server [arg1] by user [arg2].
  • Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2001I Drive [arg1] in the enclosure(MTM-SN: [arg2]) has been enabled. Informational Informational FQXSPSD2002I Failure no longer Predicted on drive [arg1] in the enclosure (MTM-S/N: [arg2]). FQXSPSD2005I Array critical deasserted on drive [arg1] in the enclosure (MTM-S/N: Informational [arg2]).
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4019I User [arg1] password modified. Informational FQXSPSE4020I User [arg1] role set to [arg2]. Informational FQXSPSE4021I User [arg1] custom privileges set: [arg2][arg3][arg4][arg5][arg6][arg7] Informational [arg8]. Informational FQXSPSE4022I User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol=[arg3], AccessType=[arg4], HostforTraps=[arg5].
  • Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4048I Role [arg1] is removed by user [arg2]. Informational FQXSPSE4049I Role [arg1] is assigned to user [arg2] by user [arg3]. Informational FQXSPSE4059I User [arg1] password modified by user [arg2] from [arg3] at IP address Informational [arg4].
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN2030I Device [LogicalDeviceElementName] has been removed from unit Informational [PhysicalPackageElementName]. FQXSPUP0002I A firmware or software change occurred on system Informational [ComputerSystemElementName]. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] . Informational FQXSPUP4002I Flash of [arg1] from [arg2] failed for user [arg3].
  • Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBR4008I Management Controller [arg1]: Configuration restoration from a file by Error user [arg2] failed to start. FQXSPCA0002M Numeric sensor [NumericSensorElementName] going low (lower Error critical) has asserted. FQXSPCA0009M Numeric sensor [NumericSensorElementName] going high (upper Error critical) has asserted.
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPOS4002I Watchdog [arg1] Failed to Capture Screen. Error Error FQXSPOS4003I Platform Watchdog Timer expired for [arg1]. FQXSPOS4010I OS Crash Video Capture Failed. Error FQXSPPU0001N An Over-Temperature Condition has been detected on Error [ProcessorElementName].

  • Page 26: List Of Xclarity Controller Events

    List of XClarity Controller events This section lists all messages that can be sent from the XClarity Controller. • FQXSPBR4000I: Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 27 Alert Category: System - OS Timeout SNMP Trap ID: 21 CIM Prefix: IMM CIM ID: 0039 User Action: Complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the XCC Ethernet-over-USB interface is enabled. 3.
  • Page 28 • FQXSPBR4007I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete. Severity: Error Serviceable: No Automatically notify Support: No...
  • Page 29 1. Check the event log of XClarity Controller for any fan or cooling-related issues or power-related issues. 2. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place,clean, and correctly installed. 3.
  • Page 30 Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0498 User Action: Complete the following steps: 1. Check the event log of XClarity Controller for any fan or cooling-related issues or power-related issues.
  • Page 31 3. Make sure that the room temperature is within operating specifications. • FQXSPCA2002I: Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
  • Page 32 Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0499 User Action: Information only; no action is required • FQXSPCA2017I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 33 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0128 User Action: Information only; no action is required • FQXSPCN4002I: User [arg1] has terminated an active console session. A user has terminated an active console session Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 34 • FQXSPCR2001I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
  • Page 35 • FQXSPDM4002I: Device [arg1] VPD is not valid. The VPD for a device is invalid Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Information only;...
  • Page 36 • FQXSPDM4006I: User [arg1] has generated a new encryption key and certificate signing request for the TKLM client. User generated a new encryption key and certificate signing request for the TKLM client Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0149...
  • Page 37 This message is for the use case where a Management Controller Event Log on a system is cleared by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0020 User Action: Information only;...
  • Page 38 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0073 User Action: Information only; no action is required • FQXSPEM4005I: SNMP [arg1] disabled by user [arg2] . A user disabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 39 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0112 User Action: Information only; no action is required • FQXSPEM4009I: The UEFI Definitions have been changed. UEFI Definitions change has been detected Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 40 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0201 User Action: Information only; no action is required • FQXSPEM4013I: Battery error was detected by RAID controller. The battery unit needs replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) Battery error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 41 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0205 User Action: Information only; no action is required • FQXSPEM4017I: The RAID controller detected one or more possible configuration changes within the subsystem. Please check the drive LED status. If necessary, contact technical support for additional assistance.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller detected one or more possible configuration changes within the subsystem Severity: Info...
  • Page 42 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0209 User Action: Information only; no action is required • FQXSPEM4022I: Enclosure power supply has problem. Please check the enclosure unit power supply for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Enclosure power supply has problem Severity: Info...
  • Page 43 • FQXSPEM4025I: One or more virtual drive have problem. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) One or more virtual drive have problem Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0213 User Action: Information only;...
  • Page 44 • FQXSPEM4029I: All PCIe slots on [arg1] may not be functional based upon your current CPU population. PCIe not be functional Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0221 User Action: Information only;...
  • Page 45 System running in setup Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0193 User Action: Information only; no action is required • FQXSPFC4003I: UEFI deployment boot mode is enabled for NextBoot. UEFI deployment boot mode is enabled for NextBoot Severity: Info Serviceable: No...
  • Page 46 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 47 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 48 Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0240 User Action: Check http://support.lenovo.com/ for TECH tips or firmware updates that might correct the error. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...
  • Page 49 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 50 Information only; no action is required. • FQXSPIO2003I: System [ComputerSystemElementName] has recovered from a diagnostic interrupt. This message is for the use case when an implementation has detected a recovery from a Front Panel NMI / Diagnostic Interrupt Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
  • Page 51 4. Replace the DIMM. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0005N: Subsystem [MemoryElementName] has insufficient memory for operation. This message is for the use case when an implementation has detected that the usable Memory is insufficient for operation.
  • Page 52 5. Clear CMOS memory on system board. Note that all firmware settings will revert to the defaults. 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 53 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 54 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 55 5. Reset UEFI to default settings. 6. Update XCC and UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA2005I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted.
  • Page 56 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0143 User Action: Information only; no action is required • FQXSPMA2012I: An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed.
  • Page 57 Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only; no action is required • FQXSPNM4001I: Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
  • Page 58 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0006 User Action: Information only; no action is required • FQXSPNM4005I: Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 59 User Action: Information only; no action is required • FQXSPNM4009I: IP address of default gateway modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the default gateway IP address of a Management Controller.
  • Page 60 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0023 User Action: Information only; no action is required • FQXSPNM4013I: LAN: Ethernet[[arg1]] interface is no longer active. This message is for the use case where a Management Controller ethernet interface is no longer active. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 61 CIM Prefix: IMM CIM ID: 0043 User Action: Information only; no action is required • FQXSPNM4017I: Domain Source changed to [arg1] by user [arg2]. Domain source changed by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0044 User Action:...
  • Page 62 Information only; no action is required • FQXSPNM4021I: IPv6 disabled by user [arg1] . IPv6 protocol is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0048 User Action: Information only;...
  • Page 63 IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0052 User Action: Information only; no action is required • FQXSPNM4026I: IPv6 DHCP disabled by user [arg1]. IPv6 DHCP assignment method is disabled by user Severity: Info Serviceable: No...
  • Page 64 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0056 User Action: Information only; no action is required • FQXSPNM4030I: ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5], DNS1@= [arg5]. IPv6 DHCP-assigned address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 65 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0061 User Action: Information only; no action is required • FQXSPNM4034I: SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 66 User Action: Information only; no action is required • FQXSPNM4038I: CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0066 User Action:...
  • Page 67 • FQXSPNM4042I: Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0070 User Action: Information only;...
  • Page 68 A user configured USB-LAN Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0089 User Action: Information only; no action is required • FQXSPNM4047I: LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3].
  • Page 69 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No...
  • Page 70 Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0244 User Action: Information only; no action is required • FQXSPNM4055I: The hostname from DHCP is invalid. This message is for hostname from DHCP is invalid. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 71 CIM Prefix: IMM CIM ID: 0028 User Action: If there was no operating-system error, complete the following steps until the problem is solved: 1. Reconfigure the watchdog timer to a higher value. 2. Make sure that the IMM Ethernet-over-USB interface is enabled. 3.
  • Page 72 • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0191 User Action: Information only; no action is required •...
  • Page 73 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0234 User Action: Information only; no action is required • FQXSPOS4009I: OS Crash Video Captured. This message is for the use case where OS Crash Video Captured. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 74 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0081 User Action: Information only; no action is required • FQXSPPP4002I: Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 75 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0113 User Action: Information only; no action is required • FQXSPPP4006I: The minimum power cap value changed from [arg1] watts to [arg2] watts. Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 76 User Action: Information only; no action is required • FQXSPPP4010I: The new minimum power cap value exceeded the power cap value. Minimum Power Cap exceeds Power Cap Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0118 User Action:...
  • Page 77 • FQXSPPP4014I: Static Power Savings mode has been turned off by user [arg1]. Static Power Savings mode turned off by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0122 User Action: Information only;...
  • Page 78 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0126 User Action: Information only; no action is required • FQXSPPP4019I: Power cap throttling occurred. Power cap throttling occurrred Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 79 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0166 User Action: Information only; no action is required • FQXSPPP4023I: The server is restarted by chassis control command. Server is restarted by chassis control command Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 80 User Action: Information only; no action is required • FQXSPPP4027I: The server was restarted for OEM reason. Server was restarted for OEM reason Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0171 User Action: Information only;...
  • Page 81 User Action: Information only; no action is required • FQXSPPP4031I: The server was power-cycled via Platform Event Filter. Server was power-cycled via Platform Event Filter Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0175 User Action: Information only;...
  • Page 82 • FQXSPPP4035I: The server was powered off by chassis control command. Server was powered off by chassis control command Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0179 User Action: Information only;...
  • Page 83 Server stayed powered off because the power restore policy is set to restore previous power state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0183 User Action: Information only;...
  • Page 84 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0187 User Action: Information only; no action is required • FQXSPPP4044I: Management Controller [arg1] reset was initiated by CMM. Management Controller reset was initiated by CMM Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 85 CIM Prefix: IMM CIM ID: 0227 User Action: Information only; no action is required • FQXSPPR0000I: [ManagedElementName] detected as present. This message is for the use case when an implementation has detected a Managed Element is now Present. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 86 CIM Prefix: PLAT CIM ID: 0042 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 87 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 88 CIM Prefix: PLAT CIM ID: 0816 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 89 Serviceable: No Automatically notify Support: No Alert Category: Warning - CPU SNMP Trap ID: 42 CIM Prefix: PLAT CIM ID: 0039 User Action: Information only; no action is required • FQXSPPU2007I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted.
  • Page 90 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0108 User Action: Information only; no action is required • FQXSPPW0031J: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has asserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has asserted.
  • Page 91 2. If the error still present, remove A/C power and any recently installed components. 3. If the server successfully powers on, complete the following steps: a. Check the server proven website (http://www.lenovo.com/us/en/serverproven/index.shtml) to make sure that recently installed components are compatible with the server.
  • Page 92 • FQXSPPW2001I: Power supply [arg1] in the enclosure (MTM-SN: [arg2])has been removed. This message is for the use case when an implementation has detected a Power Supply has been removed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0085 User Action:...
  • Page 93 User Action: Information only; no action is required • FQXSPPW2047I: Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Voltage...
  • Page 94 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
  • Page 95 Severity: Warning Serviceable: Yes Automatically notify Support: Yes Alert Category: System - Predicted Failure SNMP Trap ID: 27 CIM Prefix: PLAT CIM ID: 0168 User Action: Replace hard disk drive 0 at the next maintenance period. • FQXSPSD0005L: Array critical asserted on drive [arg1] in the enclosure (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Array is Critical.
  • Page 96 This message is for the use case when an implementation has detected a Drive was Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0167 User Action: Information only;...
  • Page 97 This message is for the use case when the Chassis has been opened. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0004 User Action: The chassis is either opened or is not properly sealed, please ensure the chassis is installed well and activate the server.
  • Page 98 • FQXSPSE4002I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from WEB client at IP address [arg4]. This message is for the use case where a user has failed to log in to a Management Controller from a web browser.
  • Page 99 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0019 User Action: Make sure that the correct login ID and password are being used. • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4].
  • Page 100 • FQXSPSE4010I: LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4], EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8], LoginAttribute=[arg9]. A user configured an LDAP Miscellaneous setting Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0077 User Action: Information only;...
  • Page 101 A user enables or disables SSH services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0094 User Action: Information only; no action is required • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4].
  • Page 102 • FQXSPSE4018I: User [arg1] removed. A user account was deleted Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0101 User Action: Information only; no action is required • FQXSPSE4019I: User [arg1] password modified. A user account was changed Severity: Info Serviceable: No...
  • Page 103 User account SNMPv3 settings changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0105 User Action: Information only; no action is required • FQXSPSE4023I: SSH Client key added for user [arg1]. User locally defined an SSH Client key Severity: Info Serviceable: No...
  • Page 104 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0140 User Action: Information only; no action is required • FQXSPSE4027I: Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from a CIM client at IP address [arg2].
  • Page 105 This message is for the use case where a user has failed to log in to a Management Controller from IPMI serial client Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0155 User Action: Information only;...
  • Page 106 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0164 User Action: Information only; no action is required • FQXSPSE4035I: A certificate has been revoked . A certificate has been revoked Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 107 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0219 User Action: Information only; no action is required • FQXSPSE4039I: Temporary user account [arg1] is created by inband tool. Temporary user account create Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 108 CIM Prefix: IMM CIM ID: 0238 User Action: Information only; no action is required • FQXSPSE4043I: Retrieving the third-party password [arg1]. This message is for the use case where a user successfully switch the retrieving the third-party password. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 109 Information only; no action is required • FQXSPSE4047I: Role [arg1] is [arg2] and assigned with custom privileges [arg3][arg4][arg5][arg6] [arg7][arg8][arg9][arg10][arg11] by user [arg12] . Role create modify and assign Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0246 User Action: Information only;...
  • Page 110 • FQXSPSS4000I: Management Controller Test Alert Generated by [arg1]. This message is for the use case where a user has generated a Test Alert. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0040 User Action: Information only;...
  • Page 111 Test Call Home generated by user. Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0134 User Action: Information only; no action is required • FQXSPSS4005I: Manual Call Home by user [arg1]: [arg2]. Manual Call Home by user.
  • Page 112 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0225 User Action: Information only; no action is required • FQXSPSS4009I: System enters LXPM maintenance mode. The system enters maintenance mode Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 113 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0079 User Action: Information only; no action is required • FQXSPTR4002I: Synchronize time setting by user [arg1]: Mode=Sync with NTP Server, NTPServerHost1=[arg2]:[arg3],NTPServerHost2=[arg4]:[arg5],NTPServerHost3=[arg6]:[arg7], NTPServerHost4=[arg8]:[arg9],NTPUpdateFrequency=[arg10]. A user configured the Date and Time synchronize settings Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 114 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0508 User Action: Information only; no action is required • FQXSPUN0018J: Sensor [SensorElementName] has transitioned from normal to non-critical state. This message is for the use case when an implementation has detected a Sensor transitioned to non- critical from normal.
  • Page 115 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see hardware maintenance manual).
  • Page 116 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0509 User Action: Information only; no action is required • FQXSPUN2012I: Sensor [SensorElementName] has deasserted. This message is for the use case when an implementation has detected a Sensor has deasserted. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 117 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0525 User Action: Information only; no action is required. • FQXSPUN2023I: Sensor [SensorElementName] has deasserted the transition to non-recoverable. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable has deasserted.
  • Page 118 This message is for the use case when an implementation has detected an Invalid/Unsupported Firmware/ Software Version. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0446 User Action: Reflash or update XCC firmware •...
  • Page 119 User Action: Information only; no action is required • FQXSPUP4003I: [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware. This message is for the use case where a specific type of firmware mismatch has been detected. Severity: Error Serviceable: No Automatically notify Support: No...
  • Page 120 User Action: Information only; no action is required • FQXSPWD0001I: Reboot of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID:...
  • Page 121 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0376 User Action: Information only; no action is required Chapter 2 XClarity Controller events...
  • Page 122 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...

  • Page 123: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 124 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0020J PCIe Isolation has occurred in PCIe slot [arg1]. The adapter may not Informational operate correctly. FQXSFMA0001I DIMM [arg1] Disable has been recovered. [arg2] Informational FQXSFMA0002I The uncorrectable memory error state has been cleared. Informational FQXSFMA0006I [arg1] DIMM [arg2] has been detected, the DIMM serial number is...
  • Page 125 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4081I Host Power-On password has been cleared. Informational FQXSFPU4082I Host Admin password has been changed. Informational FQXSFPU4083I Host Admin password has been cleared. Informational FQXSFPU4084I Host boot order has been changed. Informational FQXSFPU4085I Host WOL boot order has been changed.
  • Page 126 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0024G Intel UEFI ACM startup failed, make sure TPM is enabled. Warning FQXSFPU0033G Processor has been disabled. Warning FQXSFPU0062F System uncorrected recoverable error happened in Processor [arg1] Warning Core [arg2] MC bank [arg3] with MC Status [arg4], MC Address [arg5], and MC Misc [arg6].
  • Page 127 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0010M An Uncorrectable PCIe Error has Occurred at Bus [arg1] Device [arg2] Error Function [arg3]. The Vendor ID for the device is [arg4] and the Device ID is [arg5]. The physical [arg6] number is [arg7]. Error FQXSFIO0011M A PCIe parity error has occurred on Bus [arg1] Device [arg2] Function...

  • Page 128: List Of Uefi Events

    Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0004K A discrepancy has been detected in the number of cores reported by Error one or more processors within the system. FQXSFPU0005K A mismatch between the maximum allowed UPI link speed has been Error detected for one or more processors.
  • Page 129 2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 130 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 131 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 132 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 133 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 134 Reseat adapter and any attached cables. 2. Move adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 135 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 136 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
  • Page 137 2. Verify that the DIMMs are installed in the correct population sequence. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 138 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 139 User Action: Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. Chapter 3...
  • Page 140 Complete the following steps: 1. Reseat the affected NDIMM, and the DIMM in the adjacent slots if populated. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 141 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 142 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 143 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 144 3. Verify that the processor's are installed in the correct sockets according to the service information for this product. If not, correct that problem. 4. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error.
  • Page 145 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 146 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 147 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 148 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 149 Security -> Physical Presence Policy Configuration), user is allowed to assert remote Physical Presence via IPMI tool.) 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0023I: Secure Boot Image Verification Failure has been cleared as no failure in this round boot.
  • Page 150 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 151 Complete the following steps: 1. Reboot the system. Reflash UEFI image. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 152 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 153 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > processor board replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
  • Page 154 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4053G: System TPM_TCM_POLICY does not match the planar. Severity: Warning User Action: Complete the following steps: 1. Remove any newly added TPM/TCM card from the planar or re-install the original TPM/TCM card that shipped with the system.
  • Page 155 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 156 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 157 7. Restart the system. 8. Re-format the LUN or disk and re-install the OS. 9. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFSR0002I: [arg1] GPT corruption recovered, DiskGUID: [arg2] Severity: Info User Action: Information only; no action is required.
  • Page 158 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...

  • Page 159: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 160 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMNM0002I Set BMC network parameters to new values. Informational FQXPMOS0010I Red Hat RHEL 7.3 (64-bit) OS installed Informational FQXPMOS0011I Red Hat RHEL 6.9 (64-bit) OS installed...
  • Page 161 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMCL0005K Current System Boot Mode is Legacy. OS Clone only support UEFI Warning Mode. FQXPMCL0030K Failed to export raid config. Warning FQXPMCL0032K Failed to import raid config. Warning FQXPMCL0034K Failed to export uefi settings.

  • Page 162: List Of Xclarity Provisioning Manager Events

    Error FQXPMUP0208M Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...
  • Page 163 • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 164 • FQXPMCL0030K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 165 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0033I: Import raid config successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0034K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 166 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0039I: Export bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0040K: Failed import bmc settings. Severity: Warning User Action: 1.
  • Page 167 Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1.
  • Page 168 Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 3.
  • Page 169 5. If the problem persists, perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. •...
  • Page 170 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Retry OS deployment. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 171 Information only; no action is required. • FQXPMOS0011I: Red Hat RHEL 6.9 (64-bit) OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0012I: SLES 12 for AMD64 and Intel64 Service Pack 2 OS installed Severity: Info User Action: Information only;...
  • Page 172 Severity: Info User Action: Information only; no action is required. • FQXPMOS0020I: Hyper-V Server 2016 SERVERHYPERCORE OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0021I: Windows Server 2016 SERVERSOLUTION OS installed Severity: Info User Action: Information only;...
  • Page 173 Information only; no action is required. • FQXPMRS0011K: Failed to change disk drives' state. Severity: Warning User Action: 1. Ensure LXPM and RAID adapter firmware are at the latest levels. 2. Ensure the state of the RAID adapter and disk drives are both healty. 3.
  • Page 174 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 175 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
  • Page 176 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0012I: Change disk drives' state successfully.
  • Page 177 1. Follow prompts to update the firmware and retry the update. 2. If the problem persists, contact technical support. • FQXPMUP0002K: The selected packages are not compatible Severity: Warning User Action: 1. Follow prompts to update each individual firmware package. 2.
  • Page 178 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4.
  • Page 179 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 180 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 181 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 182 • FQXPMVD0002H: Failed to update the VPD data. Severity: Warning User Action: 1. Press "Update" button on VPD update page. 2. Perform AC reset or virtual reseat if step 1 failed. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.

  • Page 183: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 184: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 185: Contacting Support

    • Lenovo XClarity Essentials OneCLI Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in- band and out-of-band. When running in-band within the host operating system on the server, OneCLI can collect information about the operating system, such as the operating system event log, in addition to the hardware service data.
  • Page 186 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...

  • Page 187: Index

    Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support before you call error codes and messages hardware Lenovo XClarity Controller UEFI 119, 155...
  • Page 188 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Messages and Codes Reference...
  • Page 190 Part Number: SP47A46607 Printed in China (1P) P/N: SP47A46607 *1PSP47A46607*...

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