Related Manuals for HP PRO X360 435 G10
Summary of Contents for HP PRO X360 435 G10
- Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
- Page 2 HP End Not all features are available in all HP Inc. under license. The terms HDMI, User License Agreement (EULA).
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
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Page 4: Table Of Contents
Preventing electrostatic damage to equipment............................27 Personal grounding methods and equipment............................27 Grounding the work area......................................28 Recommended materials and equipment..............................28 Cleaning your computer........................................29 Enabling HP Easy Clean (select products only) ............................29 Removing dirt and debris from your computer............................29... - Page 5 7 Backing up, restoring, and recovering....................................65 Backing up information and creating recovery media...........................65 Using Windows tools for backing up.................................65 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......65 Restoring and recovering your system..................................65 Creating a system restore ......................................66...
- Page 6 Accessing HP PC Hardware Diagnostics Windows..........................68 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........68 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....69 Downloading HP PC Hardware Diagnostics Windows........................69 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........69...
- Page 7 Index....................................................84...
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Page 8: Product Description
Category Description Product Name HP Pro x360 435 13.3 inch G10 Notebook PC Processors AMD Ryzen™ 7 PRO 7730U 2.0 GHz processor (8 cores, 16 MB L3 cache, 15 W) AMD Ryzen 5 PRO 7530U 2.00 GHz processor (6 cores, 16 MB L3 cache, 15 W) AMD Ryzen 7-7730U 2.0 GHz processor (8 cores, 16 MB L3 cache, 15 W) - Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Audio and video Camera, HD 720p Camera, HD 720p + IR Dual-array digital microphone Rear-facing camera, 5 MP (select products only) Stereo speakers Wireless (select Integrated wireless local area network (WLAN) options with dual antennas (M.2 2230 socket PCIe/USB) products only) MediaTek™...
- Page 10 Power requirements Battery 3 cell, 42 Whr, polymer Long life HP Fast Charge Technology Smart AC adapters 65 W, right angle, 4.5 mm, 1.8 m (6.0 ft) 65 W, right angle, 4.5 mm, LA MERCO 65 W, right angle, 4.5 mm, EM 65 W, straight, USB Type-C®, 1.8 m (6.0 ft)
- Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 11 Enterprise 64 Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 High-end Chinese Market CPPP Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 Home 64 Plus Single Language Africa Market PPP...
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Page 12: Components
For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 13: Left Side
Table 2-1 Right-side components and their descriptions (continued) Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface® (HDMI®) device. USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. -
Page 14: Display
The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. USB SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer, Charge and charges small devices (such as a smartphone), even when the computer is off. -
Page 15: Keyboard Area
For wireless regulatory notices, see the section of the country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. -
Page 16: Touchpad Components
Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button. Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component... -
Page 17: Button, Speakers, And Fingerprint Reader
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light ●... -
Page 18: Special Keys
Table 2-6 Button, speakers, and fingerprint reader and their descriptions Description Component Speakers Produce sound. Power button When the computer is off, press the button briefly to ● turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. - Page 19 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are hot keys . called Windows key Opens the Start menu.
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Page 20: Bottom
Bottom Use the illustration and table to identify the bottom component Table 2-8 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - Page 21 Table 2-9 Service label components Component Serial number Product ID HP product name Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Chapter 2 Components...
- Page 22 Table 2-11 Service label components (continued) Component Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
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Page 23: Illustrated Parts Catalog
To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. - Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number 33.78 cm [13.3 in], display assembly (includes webcam, microphone, and wireless antennas): 250 nits, HD camera N39190-001 250 nits, HD + IR camera N39191-001 400 nits, HD camera N39192-001 400 nits, HD + IR camera N39193-001...
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Page 25: Cables
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number AMD Ryzen 5 7530U processor, models with an HD camera N39198-xxx AMD Ryzen 5 7530U processor, models with an HD + IR camera N39202-xxx AMD Ryzen 3 7330U processor, models with an HD camera N39197-xxx (11) Heat sink (includes captive screws and replacement thermal material) -
Page 26: Brackets
Table 3-2 Cable descriptions and part numbers Item Component Spare part number Cable Kit includes: M03431-001 Touchpad cable Fingerprint reader cable Top cover camera cable Brackets To identify the brackets, use this illustration and table. Table 3-3 Bracket descriptions and part numbers Item Component Spare part number... -
Page 27: Plastics Kit
Table 3-3 Bracket descriptions and part numbers (continued) Item Component Spare part number Top cover camera bracket Plastics Kit To identify the Plastics Kit, use this illustration and table. Table 3-4 Plastics Kit description and part number Item Component Spare part number Plastics Kit includes: N39195-001 I/O bracket... - Page 28 HP USB-C Dock with cable L64086-001 HP USB-C/A Universal Dock with cable L64087-001 HP Thunderbolt 120W G4 Dock with cable M97105-001 HP Thunderbolt 280W G4 Dock with combo cable M97106-001 HP USB-C G5 Essential Dock N31329-001 Multiport USB-C universal hub M96882-001...
- Page 29 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP USB-C Travel Hub L72056-001 Cable for HP Thunderbolt 120W G4 Dock M88058-001 Cable for HP Thunderbolt 280W G4 Dock M88059-001 Bottom case for USB-C/A Universal Dock L64088-001...
- Page 30 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Brazil L19359-002 Denmark L19360-002 Denmark, HF M79264-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 Europe, HF (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) M79266-001 Europe + ADP bundle N16170-001...
- Page 31 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland N24673-001 Taiwan N24677-001 United Kingdom N24668-001 Power cord (C7, 1.0 m [3.3 ft]) for use in Japan L19375-001 Duckhead power cord for use in Japan L33157-001 Duckhead power cord for use in Brazil L19341-002 Chapter 3 Illustrated parts catalog...
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Page 32: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P0 screwdriver (for one touchpad screw) ●... -
Page 33: Electrostatic Discharge Information
● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. -
Page 34: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V... -
Page 35: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 36: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 37: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 38: Caring For Wood Veneer (Select Products Only)
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 39: Accessing Support Information
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration... - Page 40 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
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Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement. -
Page 42: Battery
Loosen the seven captive Phillips screws that secure the bottom cover to the computer. Starting near the display hinges, insert a tool to release the bottom cover from the computer (1). Remove the bottom cover (2) from the computer. To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. -
Page 43: Rtc Battery
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 44: Touchpad Cable
Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 35). Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board. -
Page 45: Touchpad
Release the ZIF connector (2) the touchpad cable is connected to, and then disconnect the cable from the touchpad. Detach the touchpad cable (3) from the top cover with keyboard. (The touchpad cable is attached with double-sided adhesive.) To install the touchpad cable, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. -
Page 46: Top-Cover Camera
Remove the Phillips M1.6 × 2.0 screw (4) that secures the touchpad to the computer. Note that this screw requires a Phillips P0 screwdriver. Remove the touchpad from the computer (5). To install the touchpad, reverse this procedure. Top-cover camera To remove the top-cover camera, use this procedure and illustration. -
Page 47: Top-Cover Camera-Board Cable
Remove the two M2.0 × 2.0 screws (2) that secure the top-cover camera and bracket to the computer. Remove the top-cover camera bracket (3) from the computer. Remove the top-cover camera (4) from the computer. To install the top-cover camera, reverse this procedure. Top-cover camera-board cable To remove the top-cover camera-board cable, use this procedure and illustration. -
Page 48: Top-Cover Camera Board
Detach the cable (3) from the top cover with keyboard. (The cable is attached with double-sided adhesive.) To install the top-cover camera-board cable, reverse this procedure. Top-cover camera board To remove the top-cover camera board, use this procedure and illustration. Table 5-6 Top-cover camera board description and part number Description... -
Page 49: Solid-State Drive
Remove the board (4) from the computer. To install the top-cover camera board, reverse this procedure. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-7 Solid-state drive descriptions and part numbers Description Spare part number 2 TB, 2280, PCIe-4×4, ZTurbo, TLC M52027-001 1 TB, 2280, PCIe-4×4, TLC... -
Page 50: Memory Module
Remove the Phillips M2.0 × 3.0 screw (1) that secures the solid-state drive to the computer. Pull the solid-state drive (2) away from the socket to remove it. To install a solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Memory module To remove a memory module, use this procedure and illustration. - Page 51 Table 5-8 Memory module descriptions and part numbers Description Spare part number Memory module (DDR4-3200, 1.2V, SODIMM): 16 GB L67710-001 8 GB L46598-001 4 GB L83673-001 Before removing a memory module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).
- Page 52 Spread the two retention clips (1) outward until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
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Page 53: Wlan Module
To install a memory module and shield, reverse the removal procedures. NOTE: Memory modules are designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-9 WLAN module descriptions and part numbers Description Spare part number Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 WLAN... - Page 54 Carefully disconnect the two WLAN module antenna cables (1) from the module. NOTE: Computer models have either one or two WLAN module antenna cables. On computer models with two antennas, the #1 white cable connects to the WLAN module #1 Main terminal. The #2 black WLAN module antenna cable connects to the WLAN module #1 Aux terminal.
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Page 55: Fan
To remove the fan, use this procedure and illustration. Table 5-10 Fan description and part number Description Spare part number Fan (includes cable and captive screws) M03432-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). - Page 56 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34). Remove the bottom cover (see Bottom cover on page 34). Remove the battery (see Battery on page 35). Remove the fan (see Fan on page 48).
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Page 57: Display Assembly
To install the heat sink, reverse this procedure. Display assembly To remove the display assembly, use these procedures and illustrations. IMPORTANT: After replacing the display assembly, it is necessary to download and run the service tool to update the new ambient light sensor (ALS) data to the system BIOS. Please search for the related Service Advisory in WISE for details. - Page 58 Disconnect the webcam/microphone module cable (1) from the system board. Release the webcam/microphone module cable from the retention clips (2) that are built into the computer. Disconnect the WLAN module antenna cables (3) from the WLAN module. NOTE: Computer models have either one or two WLAN module antenna cables. On computer models with two antennas, the #1 white cable connects to the WLAN module #1 Main terminal.
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Page 59: System Board
Separate the computer from the display assembly (4). To replace the display assembly, reverse this procedure. System board To remove the system board, use these procedures and illustrations. IMPORTANT: After replacing the system board, it is necessary to download and run the service tool to update the new ambient light sensor (ALS) data to the system BIOS. - Page 60 Table 5-13 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen 5 7530U processor, models with an HD + IR camera N39202-xxx AMD Ryzen 3 7330U processor, models with an HD camera N39197-xxx Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 34).
- Page 61 Remove the seven Phillips M2.0 × 2.3 screws (1) that secure the system board to the computer. Remove the three Phillips M2.0 × 5.0 screws (2) that secure the system board and the I/O bracket to the computer. Remove the I/O bracket (3). The I/O bracket is included in the Plastics Kit, spare part number N39195-001.
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Page 62: Fingerprint Reader (Select Products Only)
The USB port bracket is included in the Bracket Kit, spare part number M03436-001. To install the system board, reverse this procedure. Fingerprint reader (select products only) To remove the fingerprint reader, use this procedure and illustration. Table 5-14 Fingerprint reader description and part number Description Spare part number Fingerprint reader... -
Page 63: Fingerprint Reader Cable
Remove the fingerprint reader (3) from the computer. To install the fingerprint reader, reverse this procedure. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. NOTE: The fingerprint reader cable is included in the Cable Kit, spare part number M03431-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page... -
Page 64: Power Connector Cable
■ Release the ZIF connector (1) the fingerprint reader cable is connected to, and then disconnect the cable (2) from the fingerprint reader. To install the fingerprint reader cable, reverse this procedure. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-15 Power connector cable description and part number Description... -
Page 65: Speaker
■ Remove the power connector cable from the computer. To install the power connector cable, reverse this procedure. Speaker To remove the speaker, use this procedure and illustration. Table 5-16 Speaker description and part number Description Spare part number Speaker (includes speaker, cable, and rubber isolator) M03439-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see... -
Page 66: Top Cover With Keyboard
To install the speaker, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboard spare part component. - Page 67 Table 5-18 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark -081 Kazakhstan -DF1 Switzerland -BG1 Denmark, Finland, and -DH1 Latin America...
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Page 68: Computer Setup (Bios), Tpm, And Hp Sure Start
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods. -
Page 69: Updating The Bios
Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding... -
Page 70: Downloading A Bios Update
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –... -
Page 71: Tpm Bios Settings (Select Products Only)
BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. -
Page 72: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. -
Page 73: Creating A System Restore
Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 74: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 75: Using Hp Pc Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. -
Page 76: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps. -
Page 77: Installing Hp Pc Hardware Diagnostics Windows
HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 78: Only)
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. -
Page 79: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. - Page 80 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
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Page 81: Specifications
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 9-1 Computer specifications Metric U.S. -
Page 82: Solid-State Drive Specifications
Table 9-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 1920 × 1080 Surface treatment BrightView Brightness 250 nits (45% CG panels) 400 nits (72% CG panels) 1000 nits (privacy panels) Viewing angle UWVA Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. -
Page 83: Statement Of Memory Volatility
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory. - Page 84 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
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Page 85: Nonvolatile Memory Usage
System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes... - Page 86 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
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Page 87: Using Hp Sure Start (Select Products Only)
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. -
Page 88: Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 89 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
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Page 90: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling... - Page 91 48 boot order, changing 67 display components 7 spare part number 18, 48 bottom components 13 display panel HP PC Hardware Diagnostics UEFI bottom cover product description 1 downloading 71 illustrated 18 DisplayPort, identifying USB Type- failure ID code 70...
- Page 92 HDMI 6 AC adapter and battery 6 product description 2 battery 6 USB SuperSpeed 6 camera 8 USB SuperSpeed port with HP recovery 65 caps lock 10 Sleep and Charge 7 discs 66 fn lock 10 USB Type-C SuperSpeed 6...
- Page 93 74 USB port bracket solid-state drive 75 removal 54 static electricity 25, 26 spare part number 55 support information 32 USB SuperSpeed port with HP Sure Start Sleep and Charge, using 64 identifying 7 system board USB SuperSpeed port,...