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Lenovo 7D7A Manual

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ThinkSystem ST650 V3
Messages and Codes Reference
Machine Types: 7D7A, 7D7B

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Summary of Contents for Lenovo 7D7A

  • Page 1 ThinkSystem ST650 V3 Messages and Codes Reference Machine Types: 7D7A, 7D7B...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (May 2023) ©...

  • Page 3: Table Of Contents

    Chapter 3. UEFI events ..143 Contacting Support ... . . 229 UEFI events organized by severity ..143 © Copyright Lenovo 2023...
  • Page 4 ThinkSystem ST650 V3 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – CA. Cooling - Fans, blowers, mux cards, policies, chillers/refrigeration, water management units, water pumps, water filtration, air flow sensors, thermal monitors. – DA. Display - Graphics adapters, op panel, monitor/console (including front/back panel, control panel, LCD panel etc). – IO. I/O connectivity - PCI/USB hub, bridge, bus, risers, configuration settings, interconnect, keyboard, mouse, KVM.
  • Page 7 – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. –...
  • Page 8 ThinkSystem ST650 V3 Messages and Codes Reference...

  • Page 9: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 10: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 11: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPEM4026I Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBR4009I Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3]. FQXSPBR400AI Management Controller [arg1]: cloning configuration from neighbor Informational server [arg2] by group name [arg3] completed. FQXSPBR400BI Management Controller [arg1]: cloning configuration from neighbor Informational...
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4010I Inventory data collecting and processing complete for [arg1], Informational sequence number is [arg2]. FQXSPEM0001I The Log [RecordLogElementName] used by Informational [ManagedSystemElementName] has been disabled. FQXSPEM0002I The Log [RecordLogElementName] used by Informational [ManagedSystemElementName] has been disabled.
  • Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4013I Battery error was detected by RAID controller. The battery unit needs Informational replacement.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4014I The RAID controller has problem with the battery. Please contact Informational technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4], [arg5]) FQXSPEM4015I The RAID controller detected unrecoverable error.
  • Page 15 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4030I A scheduled operation on the RAID controller has encountered an Informational issue. Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) FQXSPEM4031I SSD wear threshold setting is changed from [arg1] to [arg2] by user Informational [arg3] from [arg4] at IP address [arg5].
  • Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO2011I Bus [SensorElementName] has recovered from an Uncorrectable Informational Error. FQXSPIO2012I System [ComputerSystemElementName] has recovered from a Fatal Informational NMI. FQXSPIO2013I Bus [SensorElementName] has recovered from a Fatal Bus Error. Informational FQXSPIO2014I Bus [SensorElementName] is no longer operating in a degraded state.
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4000I Management Controller [arg1] Network Initialization Complete. Informational FQXSPNM4001I Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4002I Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3]. Informational FQXSPNM4003I Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3].
  • Page 18 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4057I Security: IP address: [arg1] had [arg2] login failures, it will be blocked Informational to access for [arg3] minutes. FQXSPNM4058I IP address of network interface [arg1] is modified from [arg2] to [arg3] Informational by user [arg4].
  • Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4015I Dynamic Power Savings mode has been turned on by user [arg1]. Informational FQXSPPP4016I Dynamic Power Savings mode has been turned off by user [arg1]. Informational FQXSPPP4017I Power cap and external throttling occurred. Informational External throttling occurred .
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4044I Management Controller [arg1] reset was initiated by CMM. Informational FQXSPPP4045I Management Controller [arg1] reset was initiated by XCC firmware. Informational FQXSPPP4046I Remote power permission is [arg1]. Informational FQXSPPP4047I Management Controller [arg1] reset was initiated by user [arg2].
  • Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2007I [PowerSupplyElementName] Configuration is OK. Informational FQXSPPW2008I [PowerSupplyElementName] has been turned on. Informational FQXSPPW2009I Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has Informational been removed. FQXSPPW2010I [PowerSupplyElementName] has recovered from an error during Informational power down.
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2004I Consistency check completed for [ComputerSystemElementName]. Informational FQXSPSD2005I Critical Array [ComputerSystemElementName] has deasserted. Informational FQXSPSD2006I Array in system [ComputerSystemElementName] has been restored. Informational FQXSPSD2007I Rebuild completed for Array in system Informational [ComputerSystemElementName].
  • Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4008I SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Informational Address=[arg5], . FQXSPSE4009I LDAP Server configuration set by user [arg1]: SelectionMethod= Informational [arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3= [arg6], Server4=[arg7]. FQXSPSE4010I LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], Informational...
  • Page 25 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4029I Security: Userid: [arg1] had [arg2] login failures from SNMP client at IP Informational address [arg3]. FQXSPSE4030I Security: Userid: [arg1] had [arg2] login failures from IPMI serial client. Informational FQXSPSE4031I Remote Login Successful.
  • Page 26 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4056I SED AK is [arg1] by user [arg2] at IP address [arg3]. Informational FQXSPSE4057I User [arg1] created by user [arg2] from [arg3] at IP address [arg4]. Informational FQXSPSE4058I User [arg1] removed by user [arg2] from [arg3] at IP address [arg4].
  • Page 27 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPTR4002I Synchronize time setting by user [arg1]: Mode=Sync with NTP Server, Informational NTPServerHost1=[arg2]:[arg3],NTPServerHost2=[arg4]:[arg5], NTPServerHost3=[arg6]:[arg7],NTPServerHost4=[arg8]:[arg9], NTPUpdateFrequency=[arg10]. FQXSPTR4003I Synchronize time setting by user [arg1]: Mode=Sync with server Informational clock. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] .
  • Page 28 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0003G Failure Predicted on drive [arg1] in the enclosure/chassis (MTM-SN: Warning [arg2]). FQXSPSE0000F The Chassis [PhysicalPackageElementName] was opened. Warning FQXSPBR4003I Platform Watchdog Timer expired for [arg1]. Error Error FQXSPBR4007I Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete.
  • Page 29 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPU0003N [ProcessorElementName] has Failed with IERR. Error FQXSPPU0004M [ProcessorElementName] has Failed with FRB1/BIST condition. Error FQXSPPU0005M [ProcessorElementName] has Failed with FRB2/POST condition. Error FQXSPPU0006M [ProcessorElementName] has Failed. Error FQXSPPU0009N [ProcessorElementName] has a Configuration Mismatch.

  • Page 30: List Of Xclarity Controller Events

    3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4002I: Management Controller [arg1] Reset was caused by restoring default values. This message is for the use case where a Management Controller has been reset due to a user restoring the configuration to default values.
  • Page 31 4. Disable the watchdog timer. 5. Check the integrity of the installed operating system. 6. If problem persists, collect Service Data log. 7. Contact Lenovo Support. • FQXSPBR4004I: Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts...
  • Page 32 1. Retry the operation. 2. AC cycle the system. 3. If Problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start.
  • Page 33 This message is for the use case where a user synchronizes a Management Controller configuration by Federation. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0255 User Action: Information only;...
  • Page 34 Information only; no action is required. • FQXSPBR400DI: Neighbor group clone configuration was initiated by user [arg1]. This message is for the user initiated a Federation clone configuration. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0259 User Action:...
  • Page 35 Complete the following steps: 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPCA2002I: Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted.
  • Page 36 CIM Prefix: PLAT CIM ID: 0248 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. Reboot system. 3. If problem persists, collect Service Data log.
  • Page 37 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0142 User Action: Collect Service Data log and contact Lenovo Support. • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers...
  • Page 38 Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0146 User Action: Information only; no action is required. • FQXSPDM4004I: TKLM servers device group set by user [arg1]: TKLMServerDeviceGroup=[arg2] . A user configured the TKLM device group Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 39 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0150 User Action: Information only; no action is required. • FQXSPDM4008I: User [arg1] has imported a server certificate for the TKLM server. User imported a server certificate for the TKLM Server Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 40 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0212 User Action: Information only; no action is required • FQXSPEM0008N: The System [ComputerSystemElementName] has encountered a system hardware fault. This message is for the use case when an implementation has detected an Unknown System Hardware Failure.
  • Page 41 This message is for the use case where a Management Controller Event Log on a system is 75% full. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35 CIM Prefix: IMM CIM ID: 0037 User Action: Information only;...
  • Page 42 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0074 User Action: Information only; no action is required. • FQXSPEM4006I: Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=[arg2], RetryInterval=[arg3], EntryInterval=[arg4]. A user changes the Global Event Notification settings. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 43 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0152 User Action: Information only; no action is required. • FQXSPEM4010I: UEFI Reported: [arg1]. UEFI audit event logged. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0161...
  • Page 44 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0202 User Action: Information only; no action is required. • FQXSPEM4014I: The RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has problem with the battery Severity: Info Serviceable: No Automatically notify Support: Yes...
  • Page 45 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0206 User Action: Information only; no action is required. • FQXSPEM4018I: Enclosure/Chassis issue detected with one or more units. Please check the enclosure/chassis units to repair the problem.([arg1],[arg2],[arg3],[arg4],[arg5]) Enclosure/Chassis issue detected with one or more units Severity: Info...
  • Page 46 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0210 User Action: Information only; no action is required. • FQXSPEM4023I: One or more virtual drive are in abnormal status that may cause unavailable virtual drive.
  • Page 47 • FQXSPEM4026I: Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0214 User Action: Information only;...
  • Page 48 • FQXSPEM4030I: A scheduled operation on the RAID controller has encountered an issue. Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has scheduled operation issue Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0223 User Action:...
  • Page 49 Bare Metal Connection process has been started Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0143 User Action: Information only; no action is required. • FQXSPFC4001I: The bare metal update application reports a status of [arg1]. Bare Metal Update Application Status Severity: Info Serviceable: No...
  • Page 50 2. If the problem issue still exist, check XCC Web GUI to check the temporature value is still higher than system spec. 3. Please contact Lenovo support. • FQXSPFW0002N: The System [ComputerSystemElementName] encountered a firmware hang. This message is for the use case when an implementation has detected a System Firmware Hang.
  • Page 51 This message is for the use case when an implementation has detected that System Firmware Progress has occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0188 User Action: Use Storcli or LSA to check if there is any warning or critical RAID event.
  • Page 52 • FQXSPIO0003N: A diagnostic interrupt has occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic Interrupt. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0222 User Action:...
  • Page 53 1. Please flash uEFI image to the latest level. 2. If the problem still exist, please remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 3. If the problem still exist, please contact local service. • FQXSPIO0007N: A PCI PERR has occurred on system [ComputerSystemElementName]. This message is for the use case when an implementation has detected a PCI PERR.
  • Page 54 User Action: Information only; no action is required • FQXSPIO2003I: System [ComputerSystemElementName] has recovered from a diagnostic interrupt. This message is for the use case when an implementation has detected a recovery from a Front Panel NMI / Diagnostic Interrupt Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 55 CIM Prefix: PLAT CIM ID: 0233 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If the error continues, replace the system-board assembly (see hardware maintenance manual).
  • Page 56 Information only; no action is required. • FQXSPIO2011I: Bus [SensorElementName] has recovered from an Uncorrectable Error. This message is for the use case when an implementation has detected a that a system has recovered from a Bus Uncorrectable Error. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other...
  • Page 57 SNMP Trap ID: 60 CIM Prefix: PLAT CIM ID: 0247 User Action: Information only; no action is required. • FQXSPIO4001I: GPU Board Status was changed by [arg1] of [arg1]. This message is for the use case where GPU Board Status was changed. Severity: Warning Serviceable: No Automatically notify Support: No...
  • Page 58 Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0126 User Action: Complete the following steps: 1. Replace any hard disk drive that is indicated by a lit status LED. 2.
  • Page 59 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 60 7. Contact Lenovo Support. • FQXSPMA0008N: Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected a Memory uncorrectable error. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Memory...
  • Page 61 CIM Prefix: PLAT CIM ID: 0144 User Action: Information only; no action is required • FQXSPMA0012M: An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected.
  • Page 62 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41 CIM Prefix: PLAT CIM ID: 0127 User Action: Information only; no action is required • FQXSPMA2003I: [PhysicalMemoryElementName] Removed on Subsystem [MemoryElementName]. This message is for the use case when an implementation has detected Memory has been Removed. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 63 User Action: If the NMI button has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPMA2010I: [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled.
  • Page 64 1. Please reseat the processor and reboot the server. 2. If the problem still exist, (service technician) please replace the system board. 3. If the problem still exist, contact Lenovo support. • FQXSPMA2011I: Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 65 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - BMC Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0001 User Action: Information only; no action is required. • FQXSPNM4001I: Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port data rate.
  • Page 66 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0006 User Action: Information only; no action is required. • FQXSPNM4005I: Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 67 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] .
  • Page 68 • FQXSPNM4012I: ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0023 User Action:...
  • Page 69 Domain name set by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0043 User Action: Information only; no action is required. • FQXSPNM4017I: Domain Source changed to [arg1] by user [arg2]. Domain source changed by user Severity: Info Serviceable: No...
  • Page 70 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0047 User Action: Information only; no action is required. • FQXSPNM4021I: IPv6 disabled by user [arg1] . IPv6 protocol is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none...
  • Page 71 CIM Prefix: IMM CIM ID: 0051 User Action: Information only; no action is required. • FQXSPNM4025I: IPv6 static IP configuration disabled by user [arg1]. IPv6 static assignment method is disabled by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0052...
  • Page 72 Information only; no action is required. • FQXSPNM4029I: ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] . IPv6 Static address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0056 User Action: Information only;...
  • Page 73 2. Make sure that there is a DHCPv6 server on the network that can assign an IP address to the XCC/ BMC. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPNM4033I: Telnet port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the telnet port number...
  • Page 74 CIM Prefix: IMM CIM ID: 0064 User Action: Information only; no action is required. • FQXSPNM4037I: CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTP port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 75 Information only; no action is required. • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0069 User Action: Information only;...
  • Page 76 • FQXSPNM4045I: DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype= [arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9]. A user configures the DNS servers Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0088 User Action: Information only;...
  • Page 77 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required. • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. Chapter 2 XClarity Controller events...
  • Page 78 DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0217 User Action: Information only; no action is required. • FQXSPNM4054I: The hostname from DHCP is [arg1] by user [arg2].
  • Page 79 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0250 User Action: Information only; no action is required. • FQXSPNM4058I: IP address of network interface [arg1] is modified from [arg2] to [arg3] by user [arg4].
  • Page 80 This message is for the use case where an OS Watchdog has been enabled or disabled by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0012 User Action: Information only;...
  • Page 81 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support.Check the integrity of the installed operating system. • FQXSPOS4004I: Operating System status has changed to [arg1]. Operating System status change...
  • Page 82 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0232 User Action: Information only; no action is required. • FQXSPOS4007I: Host Admin password changed by user [arg1] from [arg2] at IP address [arg3]. This message is for the use case where Host Admin password changed. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 83 2. Check if the crash video recording is enabled 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPOS4011I: OS failure screen capture with hardware error is [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 84 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0082 User Action: Information only; no action is required. • FQXSPPP4003I: Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 85 CIM Prefix: IMM CIM ID: 0114 User Action: Information only; no action is required. • FQXSPPP4007I: The maximum power cap value changed from [arg1] watts to [arg2] watts. Maximum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0115...
  • Page 86 Information only; no action is required. • FQXSPPP4011I: Power capping was activated by user [arg1]. Power capping activated by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0119 User Action: Information only;...
  • Page 87 Dynamic Power Savings mode turned on by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0123 User Action: Information only; no action is required. • FQXSPPP4016I: Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user Severity: Info Serviceable: No...
  • Page 88 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0127 User Action: Information only; no action is required. • FQXSPPP4020I: The measured power value has returned below the power cap value. Power exceeded cap recovered Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 89 CIM Prefix: IMM CIM ID: 0167 User Action: Information only; no action is required. • FQXSPPP4024I: The server was reset via push button. Server was reset via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0168 User Action:...
  • Page 90 Information only; no action is required. • FQXSPPP4028I: The server was automatically powered on because the power restore policy is set to always restore.. Server was automatically powered on because the power restore policy is set to always restore. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other...
  • Page 91 Information only; no action is required. • FQXSPPP4032I: The server was soft reset. Server was soft reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0176 User Action: Information only;...
  • Page 92 Server was powered off via push button Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0180 User Action: Information only; no action is required. • FQXSPPP4037I: The server was powered off when the watchdog expired. Server was powered off when the watchdog expired.
  • Page 93 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0184 User Action: Information only; no action is required. • FQXSPPP4041I: The server was powered off via Real Time Clock (scheduled power off). Server was powered up via Real Time Clock (scheduled power off) Severity: Info Serviceable: No...
  • Page 94 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0188 User Action: Information only; no action is required. • FQXSPPP4045I: Management Controller [arg1] reset was initiated by XCC firmware. Management Controller reset was initiated by XCC firmware Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 95 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 96 This message is for the use case when an implementation has detected a Processor Failed - IERR Condition. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - CPU SNMP Trap ID: 40 CIM Prefix: PLAT CIM ID: 0042 User Action: Information only;...
  • Page 97 Information only; no action is required • FQXSPPU0008I: [ProcessorElementName] has been Disabled. This message is for the use case when an implementation has detected a Processor has been Disabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0061 User Action:...
  • Page 98 • FQXSPPU0013G: [ProcessorElementName] has correctable error. This message is for the use case when an implementation has detected a Processor has correctable error. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: Warning - CPU SNMP Trap ID: 42 CIM Prefix: PLAT CIM ID: 0059 User Action: Please check the consistency of PSU models on xClarity Controller (XCC) Web GUI.
  • Page 99 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPPU2008I: [ProcessorElementName] has been Enabled. This message is for the use case when an implementation has detected a Processor has been Enabled.
  • Page 100 3. If the DIMMs have been upgraded just prior to the issue than update uEFI to the latest version. 4. If the problem persists, collect Service Data logs. 5. Contact Lenovo Support. • FQXSPPW0002I: Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has been added.
  • Page 101 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 102 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 103 Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive. • FQXSPPW0007I: Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has lost input.
  • Page 104 User Action: Information only; no action is required • FQXSPPW0009I: [PowerSupplyElementName] has been Power Cycled. This message is for the use case when an implementation has detected a Power Unit that has been power cycled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0108...
  • Page 105 User Action: Information only; no action is required • FQXSPPW0013L: [PowerSupplyElementName] has Failed. This message is for the use case when an implementation has detected a Power Unit that has failed. Severity: Error Serviceable: Yes Automatically notify Support: Yes Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0116 User Action:...
  • Page 106 2. Check the event log in xClarity Controller (XCC) Web GUI to the detail information to reseat/reinstall/ upgrade power supply unit. 3. If the problem still exist, please contact Lenovo support • FQXSPPW0101J: Redundancy Degraded for [RedundancySetElementName] has asserted. This message is for the use case when Redundancy Degraded has asserted.
  • Page 107 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPPW2003I: Failure no longer predicted on [PowerSupplyElementName]. This message is for the use case when an implementation has detected a Power Supply failure is no longer predicted.
  • Page 108 User Action: Information only; no action is required. • FQXSPPW2005I: [PowerSupplyElementName] has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 109 Automatically notify Support: No Alert Category: System - Power On SNMP Trap ID: 24 CIM Prefix: PLAT CIM ID: 0107 User Action: Replace hard disk drive at the next maintenance period. • FQXSPPW2009I: Power supply [arg1] in the enclosure/chassis (MTM-SN: [arg2])has been removed. This message is for the use case when an implementation has detected a Power Supply has been removed.
  • Page 110 Serviceable: No Automatically notify Support: No Alert Category: Critical - Power SNMP Trap ID: 4 CIM Prefix: PLAT CIM ID: 0115 User Action: Information only; no action is required • FQXSPPW2013I: [PowerSupplyElementName] has Recovered This message is for the use case when an implementation has detected a Power Unit that has recovered. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 111 4. If the problem remains and no other DIMMs have the same indication, replace the DIMM. • FQXSPPW2018I: [PowerSupplyElementName] out-of-range has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal.
  • Page 112 Information only; no action is required. • FQXSPPW2104I: Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10...
  • Page 113 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPSD0002G: Failure Predicted on [StorageVolumeElementName] for array [ComputerSystemElementName].
  • Page 114 2. If the problem still exist then replace the adapter. 3. If the problem still exist then contact local service. • FQXSPSD0002L: Drive [arg1] in the enclosure/chassis(MTM-SN: [arg2]) has a fault. This message is for the use case when an implementation has detected a Drive was Disabled due to fault. Severity: Error Serviceable: Yes Automatically notify Support: Yes...
  • Page 115 1. Ensure fans are installed correctly. 2. If fan is installed with issue , please reinstall fan. 3. If the problem still exist, then please contact Lenovo support. • FQXSPSD0007I: Rebuild in progress for Array in system [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 116 Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0174 User Action: Information only; no action is required • FQXSPSD0008I: Array rebuild in progress on drive [arg1] in the enclosure/chassis (MTM-S/N: [arg2]).
  • Page 117 CIM Prefix: PLAT CIM ID: 0167 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If problem persists, collect Service Data log.
  • Page 118 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0171 User Action: Information only; no action is required • FQXSPSD2004I: Consistency check completed for [ComputerSystemElementName]. This message is for the use case when an implementation has detected that an Array has Completed a Consistency Check.
  • Page 119 1. Ensure the room temporature is within server environmental specification to adjust the temporature. 2. If the problem issue still exist, check XCC Web GUI to check the temporature value is still higher than system spec. 3. Please contact Lenovo support. • FQXSPSD2009I: The System [ComputerSystemElementName] has detected a POST Error deassertion.
  • Page 120 This message is for the use case when an implementation has detected a Hot Spare has been Disabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0171 User Action: Information only;...
  • Page 121 SNMP Trap ID: CIM Prefix: PLAT CIM ID: 0179 User Action: Information only; no action is required • FQXSPSE0000F: The Chassis [PhysicalPackageElementName] was opened. This message is for the use case when the Chassis has been opened. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Other SNMP Trap ID: 60...
  • Page 122 5. If the problem still exist and XCC event is realted to power supply unit, please upgrade power supply unit with supported specification. 6. Once you finish the action above and can't solve issue, please contact Lenovo support. • FQXSPSE0004I: The Computer System [ComputerSystemElementName] has detected a network boot password violation.
  • Page 123 Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error. 2. Reboot system. 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPSE2000I: The Chassis [PhysicalPackageElementName] was closed.
  • Page 124 This message is for the use case where a user has failed to log in to a Management Controller from a web browser. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0016 User Action: Complete the following steps until the problem is solved:...
  • Page 125 1. Make sure that the certificate that you are importing is correct and properly generated / certificate CSR is correct 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support. • FQXSPSE4007I: Security: Userid: [arg1] using [arg2] had [arg3] login failures from an SSH client at IP address [arg4].
  • Page 126 Information only; no action is required. • FQXSPSE4009I: LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7]. A user changed the LDAP server configuration Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0076 User Action: Information only;...
  • Page 127 Information only; no action is required. • FQXSPSE4013I: Secure LDAP [arg1] by user [arg2]. A user enables or disables Secure LDAP services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0093 User Action: Information only;...
  • Page 128 Information only; no action is required. • FQXSPSE4017I: User [arg1] created. A user account was created Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0100 User Action: Information only; no action is required. •...
  • Page 129 User account priveleges assigned Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0104 User Action: Information only; no action is required. • FQXSPSE4022I: User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol= [arg3], AccessType=[arg4], HostforTraps=[arg5] by user [arg6] from [arg7] at IP address [arg8].
  • Page 130 • FQXSPSE4025I: SSH Client key removed from user [arg1] by user [arg2] from [arg3] at IP address [arg4]. User removed an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0108 User Action: Information only;...
  • Page 131 Information only; no action is required. • FQXSPSE4029I: Security: Userid: [arg1] had [arg2] login failures from SNMP client at IP address [arg3]. This message is for the use case where a user has failed to access a Management Controller from SNMP. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 132 • FQXSPSE4033I: Login ID: [arg1] from [arg2] at IP address [arg3] has been logged off. This message is for the use case where a user has been logged off of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0158...
  • Page 133 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0218 User Action: Information only; no action is required. • FQXSPSE4038I: Minimum TLS level modified from [arg1] to [arg2] by user [arg3]. Minimum TLS level modified Severity: Info Serviceable: No...
  • Page 134 Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0230 User Action: Information only; no action is required. • FQXSPSE4042I: The third-party password function [arg1] by user [arg2] from [arg3] at IP address [arg4].
  • Page 135 Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0241 User Action: Information only; no action is required. • FQXSPSE4046I: The third-party password of the user [arg1] has been retrieved by user [arg2] from [arg3] at IP address [arg4].
  • Page 136 Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0248 User Action: Information only; no action is required. • FQXSPSE4050I: [arg1] sent IPMI command from [arg2], raw data: [arg3][arg4][arg5]. This message is for the use case where IPMI command to be sent. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 137 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0263 User Action: Information only; no action is required. • FQXSPSE4054I: IPMI SEL wrapping mode is [arg1] by user [arg2] at IP address [arg3]. IPMI SEL wrapping mode is changed.
  • Page 138 CIM Prefix: IMM CIM ID: 0267 User Action: Information only; no action is required. • FQXSPSE4058I: User [arg1] removed by user [arg2] from [arg3] at IP address [arg4]. A user account was deleted by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0268...
  • Page 139 User Action: Information only; no action is required. • FQXSPSE4062I: The system guard snapshot is captured by user [arg1] from [arg2] at IP address [arg3]. The system guard snapshot is captured by user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0278...
  • Page 140 User Action: Information only; no action is required. • FQXSPSE4066I: Cryptographic mode is modified from [arg1] to [arg2] by user [arg3] from [arg4] at IP address [arg5]. Cryptographic mode modified by user Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0284...
  • Page 141 User Action: Information only; no action is required. • FQXSPSS4002I: License key for [arg1] added by user [arg2]. A user installs License Key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0096 User Action: Information only;...
  • Page 142 • FQXSPSS4006I: Call Home to [arg1] failed to complete: [arg2]. Call Home failed to complete. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0195 User Action: Information only;...
  • Page 143 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0237 User Action: Information only; no action is required. • FQXSPSS4011I: Fan speed boost setting is changed from [arg1] to [arg2]. The setting of fan speed boost is changed.
  • Page 144 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4001I: Flash of [arg1] from [arg2] succeeded for user [arg3] . This message is for the use case where a user has successfully flashed the firmware component (MC Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power Backplane, Integrated System Management).
  • Page 145 4. If problem persists, collect Service Data log. 5. Contact Lenovo Support. • FQXSPUP4004I: XCC firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the XCC firmware to the same level on all nodes/servers.
  • Page 146 3. If problem persists, collect Service Data log. 4. Contact Lenovo Support. • FQXSPUP4005I: FPGA firmware mismatch between nodes/servers [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes/servers.

  • Page 147: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 148 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0006I An inter-board UPI has been disabled on the link between processor Informational [arg1] port [arg2] and processor [arg3]port [arg4] because of UPI topology downgrade. FQXSFIO0015I IFM: System reset performed to reset adapters. Informational FQXSFIO0018I IFM: Configuration too large for compatibility mode.
  • Page 149 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0058I Memory mode is in flat mode, near memory/far memory ratio issue Informational has recovered. FQXSFMA0059I Bank sparing performed on CPU [arg1] high bandwidth memory Informational channel [arg2] pseudo-channel [arg3]. FQXSFMA0060I Partial cache line sparing performed on CPU [arg1] high bandwidth Informational...
  • Page 150 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4084I Host boot order has been changed. Informational FQXSFPU4085I Host WOL boot order has been changed. Informational FQXSFSM0007I The XCC System Event log (SEL) is full. Informational FQXSFSR0002I [arg1] GPT corruption recovered, DiskGUID: [arg2] Informational Warning...
  • Page 151 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0034J PCIe Link Speed has degraded from [arg1] to [arg2] in physical bay Warning number [arg3]. FQXSFIO0036G PCIe Correctable Error Threshold limit has been exceeded at Warning Segment 0x[arg1] Bus 0x[arg2] Device 0x[arg3] Function 0x[arg4]. The Vendor ID for the device is 0x[arg5] and the Device ID is 0x[arg6].
  • Page 152 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0041K Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane Warning PMEM configuration is not in recommended range (1:[arg3] - 1:[arg4]). FQXSFMA0047M SPD CRC checking failed on DIMM [arg1]. [arg2] Warning FQXSFMA0048M DIMM [arg1] disabled due to PMIC failure during POST, DIMM...
  • Page 153 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0022G The TPM configuration is not locked. Warning FQXSFPU0023G Secure Boot Image Verification Failure Warning. Warning FQXSFPU0024G Intel UEFI ACM startup failed, make sure TPM is enabled. Warning Processor has been disabled.
  • Page 154 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFDD0008G Key Management Interoperability Protocol (KMIP) IPMI Error. Error Error FQXSFDD0008K Self-Encrypting Drive (SED) Error: failed to get key. FQXSFDD0009K Self-Encrypting Drive (SED) Error: failed to access drive [arg1]. Error FQXSFDD0010K Self-Encrypting Drive (SED) Error: failed to unlock drive [arg1].
  • Page 155 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFIO0035M An Uncorrectable PCIe Error has Occurred at Segment 0x[arg1] Bus Error 0x[arg2] Device 0x[arg3] Function 0x[arg4]. The Vendor ID for the device is 0x[arg5] and the Device ID is 0x[arg6]. The physical [arg7] number is [arg8].
  • Page 156 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0066M Memory address parity error occurred on CPU [arg1] channel [arg2] Error with DIMM [arg3]. FQXSFMA0071M Bank sparing failure occurred during POST on CPU [arg1] high Error bandwidth memory channel [arg2] pseudo-channel [arg3]. FQXSFMA0073M High bandwidth memory built-in self-test failed on CPU [arg1].

  • Page 157: List Of Uefi Events

    2. Search for the driver menu from System Settings and change settings appropriately. 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  • Page 158 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 159 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0008I: Self-Encrypting Drive (SED) Error: recovered from failure to get key.
  • Page 160 1. Use recovery menu on XCC web to enter right encryption key to for the system. 2. DC cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0011I: Self-Encrypting Drive (SED) Error: recovered from failure to set password to drive [arg1].
  • Page 161 Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFIO0006I: An inter-board UPI has been disabled on the link between processor [arg1] port [arg2] and processor [arg3]port [arg4] because of UPI topology downgrade.
  • Page 162 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 163 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 164 2. Move the adapter to a different system slot, if available. 3. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error. Note: It may be necessary to configure slot to Gen1 or to use special utility software so that adapter firmware can be upgraded.
  • Page 165 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Check the system spec to make sure the PCIe that the PCIe device is installed in the compatible PCIe slot and a compatible cable is used.
  • Page 166 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Check the system spec to make sure that the PCIe device or NVME disk is installed in the compatible PCIe slot or bay and a compatible cable is used.
  • Page 167 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 168 1. Check the log for a separate error related to an associated PCIe NVME disk, and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 169 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 170 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 3. Check the system spec to make sure that the PCIe device or NVME disk is installed in the compatible PCIe slot or bay and a compatible cable is used.
  • Page 171 3. Swap the affected DIMM to another known good slot and verify whether the issue still be observed or not. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0003K: A memory mismatch has been detected. Please verify that the memory configuration is valid.
  • Page 172 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 173 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0010I: Invalid memory configuration for Sparing Mode has been recovered. [arg1]...
  • Page 174 Complete the following steps: 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 175 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 176 Diagnostics > Memory Test > Advanced Memory Test to repair the DIMM. 2. Reseat the failing DIMM identified by LightPath and/or event log entry. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support. • FQXSFMA0027I: Invalid memory configuration (unsupported DIMM Population) recovered.
  • Page 177 Complete the following steps: 1. Reseat the affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 178 2. Back up data. 3. Check if the PMEM meets warranty terms. a. If the PMEM meets the warranty terms, contact Lenovo Support for PMEM replacement. b. If the PMEM does not meet the warranty terms, order a new comparable PMEM through an authorized Lenovo reseller.
  • Page 179 3. This error message will provide the UID of the missing PMEM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for PMEM Find the missing PMEM and install it in the correct location.
  • Page 180 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0038K: All Intel Optane PMEMs could not be auto unlocked because of no passphrase. Severity: Warning User Action: Complete the following steps: 1. Provision the passphrase for Intel Optane PMEM auto unlock or unlock PMEMs in OS with Intel PMEM tools.
  • Page 181 2. Resolve DIMM configuration so that the PMEM ratio meets firmware requirements, then reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0042K: Intel Optane PMEM is not supported by processor of this system.
  • Page 182 2. Reseat the affected DIMM. 3. Restore the A/C power and power on the system. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. Run advance memory test using the XClarity Provisioning Manager. Click Diagnostics > Run Diagnostics >...
  • Page 183 3. Reseat the failing DIMM identified by LightPath and/or event log entry. 4. Restore A/C power and power on the system. 5. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 184 2. Reseat the failing DIMM identified by LightPath and/or event log entry. 3. Restore A/C power and power on the system. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 185 2. Change the DIMM configuration so that the Near Memory/Far Memory ratio meets firmware requirements, then reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0059I: Bank sparing performed on CPU [arg1] high bandwidth memory channel [arg2] pseudo-channel [arg3].
  • Page 186 2. Restore A/C power and power on the system. 3. Check Lenovo Support site for an applicable service bulletin. 4. If the problem persists, collect Service Data logs, and contact Lenovo Support to have failure part replacement. • FQXSFMA0066M: Memory address parity error occurred on CPU [arg1] channel [arg2] with DIMM [arg3].
  • Page 187 Complete the following steps: 1. Reboot System. 2. If the problem persists, check the Lenovo support site for an applicable service bulletin or firmware update for the system that applies to this error. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support.
  • Page 188 1. Reboot System. 2. If the problem persists, check the Lenovo support site for an applicable service bulletin or firmware update for the system that applies to this error. 3. If the problem persists, collect Service Data logs, and contact Lenovo Support.
  • Page 189 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 190 3. Verify that the processor's are installed in the correct sockets according to the service information for this product. If not, correct that problem. 4. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this processor error.
  • Page 191 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 192 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 193 User Action: Complete the following steps: 1. If the processor or firmware was just updated, check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 194 2. Restore the physical presence switch to the "OFF" position and reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0021I: The TPM physical presence state has been cleared. Severity: Info User Action: Information only;...
  • Page 195 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem.
  • Page 196 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 197 3. Check and reverse any recent changes to system settings or the Operating System. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0038I: A correctable error (Type [arg1]) has been detected by processor [arg2].
  • Page 198 Complete the following steps: 1. Reboot the system. 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4038I: TPM Firmware recovery successful. Severity: Info User Action: Information only;...
  • Page 199 ThinkSystem SR850P Types 7D2F, 7D2G, 7D2H > Hardware replacement procedures > processor board replacement>Enable TPM/TCM>Set the TPM version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4046I: TPM Firmware will be updated from TPM1.2 to TPM2.0.
  • Page 200 Severity: Warning User Action: Complete the following steps: 1. Reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4053G: System TPM_POLICY does not match the planar. Severity: Warning User Action: Complete the following steps: 1.
  • Page 201 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4074G: Platform secure boot fuse is enabled but CPU 2 unfused.
  • Page 202 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4075G: Platform secure boot fuse is enabled but CPU 1,2 unfused. Severity: Warning User Action: Complete the following steps: 1. If a CPU has been replaced with a new one, roll back the original CPU and reboot the system.
  • Page 203 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 204 1. AC cycle the system. 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware.
  • Page 205 2. Connect at least one bootable device to the system. 3. Connect AC power to the system. 4. Power on system and retry. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFTR0001L: An invalid date and time have been detected. Severity: Warning...
  • Page 206 ThinkSystem ST650 V3 Messages and Codes Reference...

  • Page 207: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 208 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMER0002I Clearing RAID configuration and internal storage Informational FQXPMER0003I RAID configuration cleared successfully Informational FQXPMER0004I Internal storage drives erased successfully Informational FQXPMER0005I All system logs cleared successfully...
  • Page 209 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMOS0002K Failed to read Deployment Manager Signature from USB. Warning FQXPMOS0003K Failed to copy Windows boot files to target Warning FQXPMOS0004K BMC Communication Failed: EMMC2USB Mount Failure. Warning Warning FQXPMOS0005K BMC communication failed: DRIVER Mount Failure.

  • Page 210: List Of Xclarity Provisioning Manager Events

    Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1.
  • Page 211 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5.
  • Page 212 • FQXPMCL0006K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 213 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0008I: Export uefi settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0008K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 214 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0011I: Import bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0011K: Failed import bmc settings. Severity: Warning User Action: 1.
  • Page 215 Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 216 Severity: Error User Action: 1. Restart the system and retry the operation again. 2. If the problem persists, contact technical support. • FQXPMER0003I: RAID configuration cleared successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0003M: Failed to erase internal storage drives Severity: Error User Action: 1.
  • Page 217 3. If the problem persists, contact technical support. • FQXPMER0006I: UEFI factory default settings loaded successfully Severity: Info User Action: Information only; no action is required. • FQXPMER0006M: Failed to load XCC factory default settings Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2.
  • Page 218 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 5. If the problem persists, contact technical support. • FQXPMOS0002K: Failed to read Deployment Manager Signature from USB. Severity: Warning User Action: 1.
  • Page 219 User Action: 1. Ensure proper operation of the virtual USB connection. 2. Restart BMC via supported method and reboot the system. 3. Reflash BMC firmware. 4. Retry OS deployment. 5. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 220 • FQXPMOS0009K: Current System Boot Mode is Legacy. LXPM OS installation only support UEFI Mode. Severity: Warning User Action: 1. Change boot mode to UEFI mode 2. Retry OS deployment. • FQXPMOS0028I: [arg1] OS installed Severity: Info User Action: Information only; no action is required. •...
  • Page 221 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 222 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
  • Page 223 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0011K: Failed to change disk drives' state.
  • Page 224 3. Verify proper physical connection of the disk drive, SAS expander (if applicable)and RAID adapter. 4. Reboot the machine and retry to remove the existing virtual disk. 5. If the problem persists, contact technical support. • FQXPMSR0032I: Removed existing virtual disk successfully. Severity: Info User Action: Information only;...
  • Page 225 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 226 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 227 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 228 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 229 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, contact technical support. • FQXPMVD0001H: Failed to get VPD data. Severity: Warning User Action: 1.
  • Page 230 ThinkSystem ST650 V3 Messages and Codes Reference...

  • Page 231: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 232: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 233: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 234 ThinkSystem ST650 V3 Messages and Codes Reference...

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