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Lenovo 7X12 Reference Manual

Lenovo 7X12 Reference Manual

Messages and codes reference
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ThinkSystem SR950
Messages and Codes Reference
Machine Types: 7X12, 7X11, and 7X13

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Summary of Contents for Lenovo 7X12

  • Page 1 ThinkSystem SR950 Messages and Codes Reference Machine Types: 7X12, 7X11, and 7X13...
  • Page 2 This equipment is not suitable for use in locations where children are likely to be present. In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup...

  • Page 3: Table Of Contents

    List of UEFI events....135 Index ....199 © Copyright Lenovo 2017, 2023...
  • Page 4 ThinkSystem SR950 Messages and Codes Reference...

  • Page 5: Chapter 1. Introduction

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 ThinkSystem SR950 Messages and Codes Reference...

  • Page 7: Chapter 2. Xclarity Controller Events

    Chapter 2. XClarity Controller events When a hardware event is detected by the Lenovo XClarity Controller on the server, the Lenovo XClarity Controller writes that event in the system-event log on the server. Notes: Event identifier (ID) is a unique identifier used to search for XCC events. The event message may have one or more arguments, which could be replaceable text of FRU name or sensor name to identify the failed component.

  • Page 8: Xcc Events That Automatically Notify Support

    If you have configured this function and this field is set to Yes, Lenovo Support will be notified automatically if the event is generated. While you wait for Lenovo Support to call, you can perform the recommended actions for the event.

  • Page 9: Xcc Events Organized By Severity

    Table 1. Events that automatically notify Support (continued) Message String Event ID FQXSPIO0001L The connector [PhysicalConnectorElementName] has encountered a configuration error. FQXSPIO0011N An Uncorrectable Error has occurred on [SensorElementName]. FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. FQXSPMA0008N Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 10 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPBT0007I No bootable media available for system Informational [ComputerSystemElementName]. FQXSPCA2002I Numeric sensor [NumericSensorElementName] going low (lower Informational critical) has deasserted. FQXSPCA2007I Numeric sensor [NumericSensorElementName] going high (upper Informational non-critical) has deasserted.
  • Page 11 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPDM4008I User [arg1] has imported a server certificate for the TKLM server. Informational FQXSPDM4009I User [arg1] has [arg2] file [arg3] from [arg4]. Informational FQXSPDM4010I Inventory data collecting and processing complete for [arg1], Informational sequence number is [arg2].
  • Page 12 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPEM4017I The RAID controller detected one or more possible configuration Informational changes within the subsystem. Please check the drive LED status. If necessary, contact technical support for additional assistance.([arg1], [arg2],[arg3],[arg4],[arg5]) FQXSPEM4018I Enclosure issue detected with one or more units.
  • Page 13 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPFW0003I The System [ComputerSystemElementName] encountered firmware Informational progress. FQXSPFW2001I The System [ComputerSystemElementName] has detected a POST Informational Error deassertion. FQXSPIO0010I A Correctable Bus Error has occurred on bus [SensorElementName]. Informational FQXSPIO2001I The connector [PhysicalConnectorElementName] configuration error...
  • Page 14 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPNM4014I LAN: Ethernet[[arg1]] interface is now active. Informational FQXSPNM4015I DHCP setting changed to [arg1] by user [arg2]. Informational FQXSPNM4016I Domain name set to [arg1] by user [arg2]. Informational FQXSPNM4017I Domain Source changed to [arg1] by user [arg2].
  • Page 15 User [arg1] has set the SMTP Server reverse-path to [arg2]. Informational FQXSPNM4052I DHCP specified hostname is set to [arg1] by user [arg2]. Informational FQXSPNM4053I DNS discovery of Lenovo XClarity Administrator has been [arg1] by Informational user [arg2]. FQXSPNM4054I The hostname from DHCP is [arg1] by user [arg2]. Informational FQXSPNM4055I The hostname from DHCP is invalid.
  • Page 16 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4008I The soft minimum power cap value changed from [arg1] watts to Informational [arg2] watts. FQXSPPP4011I Power capping was activated by user [arg1]. Informational FQXSPPP4012I Power capping was deactivated by user [arg1]. Informational FQXSPPP4013I Static Power Savings mode has been turned on by user [arg1].
  • Page 17 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPP4040I The server was powered off via Platform Event Filter. Informational FQXSPPP4041I The server was powered off via Real Time Clock (scheduled power Informational off). FQXSPPP4042I Management Controller [arg1] reset was initiated due to Power-On- Informational Reset.
  • Page 18 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPPW2047I Numeric sensor [NumericSensorElementName] going high (upper Informational critical) has deasserted. FQXSPPW2057I Sensor [SensorElementName] has deasserted the transition from Informational normal to non-critical state. FQXSPPW2061I Sensor [SensorElementName] has transitioned to a less severe state Informational from critical.
  • Page 19 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD2013I Array critical deasserted on drive [arg1] in the enclosure (MTM-S/N: Informational [arg2]). FQXSPSD2014I Array restored on drive [arg1] in the enclosure (MTM-S/N: [arg2]). Informational FQXSPSD2015I Array rebuild completed on drive [arg1] in the enclosure (MTM-S/N: Informational [arg2]).
  • Page 20 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSE4022I User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], Informational PrivacyProtocol=[arg3], AccessType=[arg4], HostforTraps=[arg5]. FQXSPSE4023I SSH Client key added for user [arg1]. Informational FQXSPSE4024I SSH Client key imported for user [arg1] from [arg2]. Informational FQXSPSE4025I SSH Client key removed from user [arg1].
  • Page 21 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSR2001I Sensor [SensorElementName] has deasserted the transition to non- Informational recoverable from a less severe state. FQXSPSS4000I Management Controller Test Alert Generated by [arg1]. Informational FQXSPSS4001I Server General Settings set by user [arg1]: Name=[arg2], Contact= Informational [arg3], Location=[arg4], Room=[arg5], RackID=[arg6], Rack U- position=[arg7], Address=[arg8].
  • Page 22 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPUN2050I Sensor [SensorElementName] has transitioned to a less severe state Informational from critical. FQXSPUP0002I A firmware or software change occurred on system Informational [ComputerSystemElementName]. FQXSPUP4001I Flash of [arg1] from [arg2] succeeded for user [arg3] . Informational FQXSPUP4002I Flash of [arg1] from [arg2] failed for user [arg3].
  • Page 23 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0002G Failure Predicted on drive [arg1] in the enclosure (MTM-SN: [arg2]). Warning Warning FQXSPSD0003G Failure Predicted on drive [arg1] in the enclosure (MTM-SN: [arg2]). FQXSPUN0009G Sensor [SensorElementName] has asserted. Warning FQXSPUN0011G Sensor [SensorElementName] is asserting predictive failure.
  • Page 24 Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPIO0015M Fault in slot [PhysicalConnectorSystemElementName] on system Error [ComputerSystemElementName]. FQXSPMA0002N Configuration Error for [PhysicalMemoryElementName] on Subsystem Error [MemoryElementName]. FQXSPMA0005N Subsystem [MemoryElementName] has insufficient memory for Error operation. FQXSPMA0007L Scrub Failure for [PhysicalMemoryElementName] on Subsystem Error [MemoryElementName].

  • Page 25: List Of Xclarity Controller Events

    Table 2. Events organized by severity (continued) Message String Severity Event ID FQXSPSD0006L Array failed on drive [arg1] in the enclosure (MTM-S/N: [arg2]). Error Error FQXSPSD0007L Array critical asserted on drive [arg1] in the enclosure (MTM-S/N: [arg2]). FQXSPSD0008L Array failed on drive [arg1] in the enclosure (MTM-S/N: [arg2]). Error Error FQXSPSE4000I...
  • Page 26 Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0030 User Action: Update the XCC firmware to a version that the server supports. Important: Some cluster solutions require specific code levels or coordinated code updates.
  • Page 27 SNMP Trap ID: CIM Prefix: IMM CIM ID: 0095 User Action: Information only; no action is required • FQXSPBR4005I: Management Controller [arg1]: Configuration saved to a file by user [arg2]. A user saves a Management Controller configuration to a file. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 28 • FQXSPBR4008I: Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to start. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to start. Severity: Error Serviceable: No Automatically notify Support: No...
  • Page 29 • FQXSPCA0007J: Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. Severity: Warning Serviceable: Yes Automatically notify Support: No Alert Category: Warning - Temperature SNMP Trap ID: 12 CIM Prefix: PLAT CIM ID: 0490 User Action:...
  • Page 30 Complete the following steps: 1. Check the event log of XClarity Controller for any fan or cooling-related issues or power-related issues. 2. Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place,clean, and correctly installed.
  • Page 31 Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0524 User Action: Complete the following steps: 1. Check the event log of XClarity Controller for any fan or cooling-related issues or power-related issues.
  • Page 32 CIM Prefix: PLAT CIM ID: 0495 User Action: Information only; no action is required • FQXSPCA2011I: Numeric sensor [NumericSensorElementName] going high (upper non- recoverable) has deasserted. This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
  • Page 33 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0523 User Action: Information only; no action is required • FQXSPCA2019I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state.
  • Page 34 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0145 User Action: Information only; no action is required • FQXSPCN4003I: Remote Control session started by user [arg1] in [arg2] mode has been closed. Remote Control session closed Severity: Info Serviceable: No...
  • Page 35 User Action: Information only; no action is required • FQXSPDA2000I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50...
  • Page 36 Information only; no action is required • FQXSPDM4003I: TKLM servers set by user [arg1]: TKLMServer1=[arg2] Port=[arg3], TKLMServer2= [arg4] Port=[arg5], TKLMServer3=[arg6] Port=[arg7], TKLMServer4=[arg8] Port=[arg9]. A user configured the TKLM servers Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0146 User Action:...
  • Page 37 Information only; no action is required • FQXSPDM4007I: User [arg1] has imported a signed certificate for the TKLM client from [arg2]. User imported a signed certificate for the TKLM client Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0150 User Action:...
  • Page 38 • FQXSPEA0002M: Sensor [SensorElementName] has transitioned to critical from a less severe state. This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0522...
  • Page 39 User Action: Information only; no action is required • FQXSPEM4001I: The [arg1] on system [arg2] is 75% full. This message is for the use case where a Management Controller Event Log on a system is 75% full. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Event Log Fullness SNMP Trap ID: 35...
  • Page 40 • FQXSPEM4005I: SNMP [arg1] disabled by user [arg2] . A user disabled SNMPv1 or SNMPv3 or Traps Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0074 User Action: Information only; no action is required •...
  • Page 41 UEFI Definitions change has been detected Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0152 User Action: Information only; no action is required • FQXSPEM4010I: UEFI Reported: [arg1]. UEFI audit event logged. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 42 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0202 User Action: Information only; no action is required • FQXSPEM4014I: The RAID controller has problem with the battery. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has problem with the battery Severity: Info...
  • Page 43 The RAID controller detected one or more possible configuration changes within the subsystem Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0206 User Action: Information only; no action is required •...
  • Page 44 • FQXSPEM4022I: Enclosure power supply has problem. Please check the enclosure unit power supply for correct operation.([arg1],[arg2],[arg3],[arg4],[arg5]) Enclosure power supply has problem Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0210 User Action: Information only;...
  • Page 45 CIM Prefix: IMM CIM ID: 0213 User Action: Information only; no action is required • FQXSPEM4026I: Drive error was detected by RAID controller. Please contact technical support to resolve this issue.([arg1],[arg2],[arg3],[arg4],[arg5]) Drive error was detected by RAID controller Severity: Info Serviceable: No Automatically notify Support: Yes Alert Category: System - Other...
  • Page 46 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0221 User Action: Information only; no action is required • FQXSPEM4030I: A scheduled operation on the RAID controller has encountered an issue. Refer to RAID Logs under Server Management, Local Storage, for details.([arg1],[arg2],[arg3],[arg4],[arg5]) The RAID controller has scheduled operation issue Severity: Info Serviceable: No...
  • Page 47 User Action: Information only; no action is required • FQXSPFC4003I: UEFI deployment boot mode is enabled for NextBoot. UEFI deployment boot mode is enabled for NextBoot Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0197 User Action: Information only;...
  • Page 48 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 49 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 50 If the NMI button on the operator information panel has not been pressed, complete the following steps: 1. Reboot the system. 2. If error still exist, then collect serivce log and contact Lenovo support. • FQXSPIO0004L: A bus timeout has occurred on bus [SensorElementName].
  • Page 51 2. Check the event log of XClarity Controller for additional information about failing components. 3. If there are no entries related to the error in the event log, contact Lenovo support • FQXSPIO0013N: A Fatal Bus Error has occurred on bus [SensorElementName].
  • Page 52 This message is for the use case when an implementation has detected an Interconnect Configuration was Repaired. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0267 User Action: Information only;...
  • Page 53 2. Verify that the DIMMs are installed in the correct population sequence. 3. Update UEFI firmware. 4. Replace the DIMM. 5. If problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0005N: Subsystem [MemoryElementName] has insufficient memory for operation. Chapter 2 XClarity Controller events...
  • Page 54 5. Clear CMOS memory on system board. Note that all firmware settings will revert to the defaults. 6. Reflash UEFI firmware. 7. If problem persists, collect Service Data log. 8. Contact Lenovo Support. • FQXSPMA0007L: Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
  • Page 55 3. If problem recurs on the same DIMM connector, replace the other DIMMs on the same memory channel. 4. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error. 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log.
  • Page 56 5. If problem recurs on the same DIMM connector, inspect connector for damage. If damage found or problem persists, collect Service Data log. 6. Contact Lenovo Support. • FQXSPMA0013N: The System [ComputerSystemElementName] has detected no memory in the system. This message is for the use case when an implementation has detected that memory was detected in the system.
  • Page 57 User Action: Information only; no action is required • FQXSPMA2013I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Memory SNMP Trap ID: 41...
  • Page 58 Information only; no action is required • FQXSPNM4003I: Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MTU setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0005...
  • Page 59 • FQXSPNM4007I: IP address of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where user modifies the IP address of a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - IMM Network event SNMP Trap ID: 37 CIM Prefix: IMM CIM ID: 0009...
  • Page 60 2. Make sure that there is a DHCP server on the network that can assign an IP address to the XCC. • FQXSPNM4011I: ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@= [arg6], DNS1@=[arg7] . This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server.
  • Page 61 Information only; no action is required • FQXSPNM4015I: DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0026 User Action:...
  • Page 62 DDNS registation and values Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0046 User Action: Information only; no action is required • FQXSPNM4020I: IPv6 enabled by user [arg1] . IPv6 protocol is enabled by user Severity: Info Serviceable: No...
  • Page 63 Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0050 User Action: Information only; no action is required • FQXSPNM4024I: IPv6 stateless auto-configuration enabled by user [arg1]. IPv6 statless auto-assignment method is enabled by user Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 64 CIM Prefix: IMM CIM ID: 0054 User Action: Information only; no action is required • FQXSPNM4028I: ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . IPv6 Link Local address is active Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0055 User Action: Information only;...
  • Page 65 User Action: Information only; no action is required • FQXSPNM4032I: DHCPv6 failure, no IP address assigned. S DHCP6 server fails to assign an IP address to a Management Controller. Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0059 User Action:...
  • Page 66 • FQXSPNM4036I: Web-HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Web HTTPS port number Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0064 User Action: Information only;...
  • Page 67 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0068 User Action: Information only; no action is required • FQXSPNM4041I: Syslog port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Syslog receiver port number Severity: Info Serviceable: No...
  • Page 68 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0087 User Action: Information only; no action is required • FQXSPNM4045I: DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype= [arg3], IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9]. A user configures the DNS servers Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 69 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0129 User Action: Information only; no action is required • FQXSPNM4049I: User [arg1] has initiated a TKLM Server Connection Test to check connectivity to server [arg2]. User initiated a TKLM Server Connection test. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 70 CIM Prefix: IMM CIM ID: 0216 User Action: Information only; no action is required • FQXSPNM4053I: DNS discovery of Lenovo XClarity Administrator has been [arg1] by user [arg2]. DNS discovery of Lenovo XClarity Administrator Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 71 Information only; no action is required • FQXSPOS4000I: OS Watchdog response [arg1] by [arg2] . This message is for the use case where an OS Watchdog has been enabled or disabled by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0012...
  • Page 72 4. Disable the watchdog. 5. Check the integrity of the installed operating system. 6. Update the XCC firmware. • FQXSPOS4003I: Platform Watchdog Timer expired for [arg1]. An implementation has detected an OS Loader Watchdog Timer Expired Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Loader timeout SNMP Trap ID: 26...
  • Page 73 Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0232 User Action: Information only; no action is required • FQXSPOS4007I: Host Admin password changed. This message is for the use case where Host Admin password changed. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 74 CIM Prefix: IMM CIM ID: 0236 User Action: Please set server timeouts in XCC web to enable the OS watchdog, select an interval from the OS Watchdog Time drop-down and click Apply. • FQXSPPP4000I: Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
  • Page 75 User Action: Information only; no action is required • FQXSPPP4004I: Server [arg1] [arg2] cleared by user [arg3]. A user cleared a Server Power Action. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0084 User Action: Information only;...
  • Page 76 • FQXSPPP4008I: The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0116 User Action: Information only;...
  • Page 77 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0120 User Action: Information only; no action is required • FQXSPPP4013I: Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user Severity: Info Serviceable: No...
  • Page 78 Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0124 User Action: Information only; no action is required • FQXSPPP4017I: Power cap and external throttling occurred. Power cap and external throttling occurred Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0125...
  • Page 79 User Action: Information only; no action is required • FQXSPPP4021I: The new minimum power cap value has returned below the power cap value. Minimum Power Cap exceeds Power Cap recovered Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: IMM CIM ID: 0131 User Action:...
  • Page 80 • FQXSPPP4025I: The server was powered-up via power pushbutton. Server was power-up via power pushbutton Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0169 User Action: Information only;...
  • Page 81 Server was automatically powered on because the power restore policy is set to restore previous power state. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0173 User Action: Information only;...
  • Page 82 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0177 User Action: Information only; no action is required • FQXSPPP4034I: The server was powered off for an unknown reason. Server was powered off for an unknown reason Severity: Info Serviceable: No...
  • Page 83 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0181 User Action: Information only; no action is required • FQXSPPP4038I: The server stayed powered off because the power restore policy is set to always restore.. Server stayed powered off because the power restore policy is set to always restore.
  • Page 84 SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0185 User Action: Information only; no action is required • FQXSPPP4042I: Management Controller [arg1] reset was initiated due to Power-On-Reset. Management Controller reset was initiated due to Power-On-Reset Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 85 User Action: Information only; no action is required • FQXSPPP4047I: Management Controller [arg1] reset was initiated by user [arg2]. This message is for the use case where a Management Controller reset is initiated by a user. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID:...
  • Page 86 The device is detected • FQXSPPU0001N: An Over-Temperature Condition has been detected on [ProcessorElementName]. This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Temperature SNMP Trap ID: 0 CIM Prefix: PLAT CIM ID: 0036...
  • Page 87 User Action: Complete the following steps: 1. If the system board or firmware was just updated, check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log.
  • Page 88 CIM Prefix: PLAT CIM ID: 0062 User Action: Complete the following steps: 1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If problem persists, collect Service Data log. 3. Contact Lenovo Support.
  • Page 89 Automatically notify Support: No Alert Category: Warning - CPU SNMP Trap ID: 42 CIM Prefix: PLAT CIM ID: 0039 User Action: Information only; no action is required • FQXSPPU2007I: The System [ComputerSystemElementName] has detected a POST Error deassertion. This message is for the use case when an implementation has detected that Post Error has deasserted. Severity: Info Serviceable: Yes Automatically notify Support: No...
  • Page 90 Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0088 User Action: Please check event log in system management module (SMM) web interface to identify the predicted failure. • FQXSPPW0005I: [PowerSupplyElementName] is operating in an Input State that is out of range. This message is for the use case when an implementation has detected a Power Supply that has input out of range.
  • Page 91 Serviceable: No Automatically notify Support: No Alert Category: System - Power Off SNMP Trap ID: 23 CIM Prefix: PLAT CIM ID: 0106 User Action: Information only; no action is required • FQXSPPW0009I: [PowerSupplyElementName] has been Power Cycled. This message is for the use case when an implementation has detected a Power Unit that has been power cycled.
  • Page 92 2. If the specified sensor is Planar 12V, ensure PDB board is installed correcly and check the XClarity Controller event log for power-supply-related issues, and resolve those issues. 3. If the problem remains, replace (trained technician only)the PDB board or system board. 4.
  • Page 93 Complete the following steps: 1. Ensure power supply unit to meet the system spec in wattage, efficiency level and supported list. 2. Check the event log in system management module (SMM) to the detail information. • FQXSPPW0076N: Sensor [SensorElementName] has transitioned to non-recoverable. This message is for the use case when an implementation has detected a Sensor transitioned to non- recoverable.
  • Page 94 This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Redundant Power Supply SNMP Trap ID: 9 CIM Prefix: PLAT CIM ID: 0810 User Action: Complete the following steps until the problem is solved: 1.
  • Page 95 User Action: Information only; no action is required • FQXSPPW2005I: [PowerSupplyElementName] has returned to a Normal Input State. This message is for the use case when an implementation has detected a Power Supply that has input that has returned to normal. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 96 User Action: Information only; no action is required • FQXSPPW2031I: Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Warning - Voltage...
  • Page 97 Automatically notify Support: No Alert Category: Warning - Power SNMP Trap ID: 164 CIM Prefix: PLAT CIM ID: 0521 User Action: Information only; no action is required • FQXSPPW2061I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
  • Page 98 Serviceable: No Automatically notify Support: No Alert Category: Warning - Redundant Power Supply SNMP Trap ID: 10 CIM Prefix: PLAT CIM ID: 0807 User Action: Information only; no action is required. • FQXSPPW2110I: Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. This message is for the use case when a Redundancy Set has transitioned from Non-redundant: Insufficient Resources.
  • Page 99 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
  • Page 100 CIM Prefix: PLAT CIM ID: 0164 User Action: Complete the following steps: 1. Check the Support Portal(http://support.lenovo.com/)for service bulletins and TECH tips and firmware update related to your drive. 2. Check for any other RAID-related error. 3. Replace the drive.
  • Page 101 User Action: Information only; no action is required • FQXSPSD0005L: Array critical asserted on drive [arg1] in the enclosure (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Array is Critical. Severity: Error Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Hard Disk drive...
  • Page 102 SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0174 User Action: Replace the hard disk drive that is indicated by a lit status LED. • FQXSPSD0008I: Array rebuild in progress on drive [arg1] in the enclosure (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
  • Page 103 This message is for the use case when an implementation has detected a Drive was Enabled. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0167 User Action: Information only;...
  • Page 104 This message is for the use case when an implementation has detected that a Failed Array has been Restored. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: Critical - Hard Disk drive SNMP Trap ID: 5 CIM Prefix: PLAT CIM ID: 0177 User Action: Information only;...
  • Page 105 3. If drive is correctly seated, replace the drive. • FQXSPSD2011I: Failure no longer Predicted on drive [arg1] in the enclosure (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected an Array Failure is no longer Predicted.
  • Page 106 Information only; no action is required • FQXSPSD2015I: Array rebuild completed on drive [arg1] in the enclosure (MTM-S/N: [arg2]). This message is for the use case when an implementation has detected that an Array Rebuild has Completed. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22...
  • Page 107 User Action: Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. • FQXSPSE4003I: Security: Login ID: [arg1] had [arg2] login failures from CLI at [arg3]. This message is for the use case where a user has failed to log in to a Management Controller from the Legacy CLI.
  • Page 108 This message is for the use case where a user has failed to log in to a Management Controller from SSH. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0041 User Action: Complete the following steps until the problem is solved: 1.
  • Page 109 Information only; no action is required • FQXSPSE4011I: Secure Web services (HTTPS) [arg1] by user [arg2]. A user enables or disables Secure web services Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0091 User Action: Information only;...
  • Page 110 • FQXSPSE4015I: Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3], SessionTimeout=[arg4]. A user changes the Global Login General Settings Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0098 User Action: Information only;...
  • Page 111 • FQXSPSE4019I: User [arg1] password modified. A user account was changed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0102 User Action: Information only; no action is required • FQXSPSE4020I: User [arg1] role set to [arg2]. A user account role assigned Severity: Info Serviceable: No...
  • Page 112 User locally defined an SSH Client key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0106 User Action: Information only; no action is required • FQXSPSE4024I: SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key Severity: Info Serviceable: No...
  • Page 113 This message is for the use case where a remote user has failed to establish a remote control session from CIM. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0141 User Action: Information only;...
  • Page 114 • FQXSPSE4031I: Remote Login Successful. Login ID: [arg1] from [arg2] serial interface. This message is for the use case where a user successfully logs in to a Management Controller. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Remote Login SNMP Trap ID: 30 CIM Prefix: IMM CIM ID: 0156 User Action:...
  • Page 115 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0165 User Action: Information only; no action is required • FQXSPSE4036I: The [arg1] certificate is expired and has been removed. Expired certificate has been removed Severity: Info Serviceable: No...
  • Page 116 Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0228 User Action: One user account is created • FQXSPSE4040I: Temporary user account [arg1] expires. Temporary user account expire Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0229...
  • Page 117 CIM Prefix: IMM CIM ID: 0239 User Action: Information only; no action is required • FQXSPSE4044I: User [arg1] third-party hashed password has been [arg2]. This message is for the use case where a user successfully manage the third-party hashed password. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 118 User Action: Information only; no action is required • FQXSPSE4048I: Role [arg1] is removed by user [arg2]. Role is removed Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0247 User Action: Information only;...
  • Page 119 Using XCC web or LSA or Storcli to check the status of every virtual disk on your system, resolve the problem on the problematic virtual disk(s). • FQXSPSR2001I: Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. This message is for the use case when an implementation has detected that the Sensor transition to non- recoverable from less severe has deasserted.
  • Page 120 Information only; no action is required • FQXSPSS4003I: License key for [arg1] removed by user [arg2]. A user removes a License Key Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0097 User Action: Information only;...
  • Page 121 Tier Change Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0222 User Action: Information only; no action is required • FQXSPSS4008I: The [arg1] setting has been changed to [arg2] by user [arg3]. The setting has been changed by user Severity: Info Serviceable: No...
  • Page 122 Severity: Info Serviceable: No Automatically notify Support: No Alert Category: none SNMP Trap ID: CIM Prefix: IMM CIM ID: 0033 User Action: Information only; no action is required • FQXSPTR4001I: Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust= [arg4], Timezone=[arg5].
  • Page 123 Severity: Warning Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0508 User Action: Reboot the system. If the problem still exist, press F1 or use LXPM to do XCC FW update. •...
  • Page 124 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If problem persists, collect Service Data log and Contact Lenovo Support.
  • Page 125 CIM Prefix: PLAT CIM ID: 0530 User Action: Complete the following steps: 1. Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this error. 2. Reboot the system. 3. If problem persists, collect Service Data log and Contact Lenovo Support.
  • Page 126 a. Escalate to a next level of support. 6. Note: Check if the customer is using TPM encryption if so then remind to back up the TPM Encryption Recovery Key or access to the Operating System will be lost after board replacement. •...
  • Page 127 User Action: Information only; no action is required • FQXSPUN2019I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 128 User Action: Information only; no action is required • FQXSPUN2050I: Sensor [SensorElementName] has transitioned to a less severe state from critical. This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. Severity: Info Serviceable: No Automatically notify Support: No...
  • Page 129 Serviceable: Yes Automatically notify Support: No Alert Category: Critical - Other SNMP Trap ID: 50 CIM Prefix: PLAT CIM ID: 0446 User Action: Reflash or update XCC firmware • FQXSPUP4000I: Please ensure that the Management Controller [arg1] is flashed with the correct firmware.
  • Page 130 • FQXSPUP4003I: [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3] firmware. This message is for the use case where a specific type of firmware mismatch has been detected. Severity: Error Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: IMM CIM ID: 0042...
  • Page 131 • FQXSPWD0001I: Reboot of system [ComputerSystemElementName] initiated by watchdog [WatchdogElementName]. This message is for the use case when an implementation has detected a Reboot by a Watchdog occurred. Severity: Info Serviceable: No Automatically notify Support: No Alert Category: System - Other SNMP Trap ID: 22 CIM Prefix: PLAT CIM ID: 0370 User Action:...
  • Page 132 User Action: Information only; no action is required ThinkSystem SR950 Messages and Codes Reference...

  • Page 133: Chapter 3. Uefi Events

    UEFI error messages can be generated when the server starts up (POST) or while the server is running. UEFI error messages are logged in the Lenovo XClarity Controller event log in the server. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event.
  • Page 134 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0007I [arg1] DIMM number [arg2] has been replaced. [arg3] Informational FQXSFMA0008I DIMM [arg1] POST memory test failure has been recovered. [arg2] Informational FQXSFMA0009I Invalid memory configuration for Mirror Mode has been recovered. Informational [arg1] FQXSFMA0010I...
  • Page 135 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4081I Host Power-On password has been cleared. Informational FQXSFPU4082I Host Admin password has been changed. Informational FQXSFPU4083I Host Admin password has been cleared. Informational FQXSFPU4084I Host boot order has been changed. Informational FQXSFPU4085I Host WOL boot order has been changed.
  • Page 136 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0028M DIMM [arg1] Self-healing, attempt post package repair (PPR) Warning exceeded DIMM level threshold [arg2] at Rank [arg3] Sub Rank [arg4] Bank [arg5] Row [arg6] on Device [arg7]. [arg8] Warning FQXSFMA0030K Intel Optane DCPMM [arg1] Percentage Remaining is less than...
  • Page 137 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU4045G Physical Presence is not asserted, abort TPM Firmware upgrade. Warning FQXSFPU4050G Failed to update TPM Firmware. Warning Warning FQXSFPU4051G Undefined TPM_TCM_POLICY found FQXSFPU4052G TPM_TCM_POLICY is not locked Warning Warning FQXSFPU4053G...
  • Page 138 Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFMA0001M DIMM [arg1] has been disabled due to an error detected during POST. Error [arg2] FQXSFMA0002M An uncorrectable memory error has been detected on DIMM [arg1] at Error address [arg2].

  • Page 139: List Of Uefi Events

    Table 3. Events organized by severity (continued) Message String Severity Event ID FQXSFPU0010K A cache size mismatch has been detected for one or more Error processors. FQXSFPU0011K A cache type mismatch has been detected for one or more Error processors. FQXSFPU0012K A cache associativity mismatch has been detected for one or more Error...
  • Page 140 3. Save settings and restart the system. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFDD0002M: DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller. Severity: Warning User Action: Complete the following steps: 1. Reboot the system.
  • Page 141 Severity: Warning User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or UEFI firmware update that applies to this error. 2. A/C cycle the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 142 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 143 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable device driver, firmware update, version of service information for this product or other information that applies to this error. Load new device driver and any required firmware updates.
  • Page 144 1. If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat adapter and any attached cables. 2. Check Lenovo Support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error.(NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup, OneCLI utility, or using adapter manufacturer utilities so that adapter firmware can be updated.)
  • Page 145 1. Check the log for a separate error related to an associated PCIe device and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 146 1. Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error.
  • Page 147 User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 2. Reseat the affected DIMM (Note: The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem.)
  • Page 148 2. Verify that the DIMMs are installed in the correct population sequence. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 149 5. After you install qualified memory and power up the server, check to ensure this informational event is not logged again. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0007I: [arg1] DIMM number [arg2] has been replaced. [arg3]...
  • Page 150 2. Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service information for this product. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0010I: Invalid memory configuration for Sparing Mode has been recovered. [arg1]...
  • Page 151 1. Reseat affected DIMM. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error. 3. Swap the DIMM to another known good location. 4. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 152 DIMM connector on that memory channel. 2. If no problem is observed on the BBU connectors or the problem persists, Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this memory error.
  • Page 153 4. Reset UEFI to the default settings. 5. If the problem persists, update the UEFI firmware. 6. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 154 2. Boot to F1 setup and re-enable the DIMM. Reboot the system. 3. Update UEFI firmware to the latest version. 4. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 155 2. Back up data. 3. Check if the DCPMM meets warranty terms. a. If the DCPMM meets the warranty terms, contact Lenovo Support for DCPMM replacement. b. If the DCPMM does not meet the warranty terms, order a new comparable DCPMM through an authorized Lenovo reseller.
  • Page 156 3. This error message will provide the UID of the missing DCPMM, 4. Use Lenovo Service Client or contact Lenovo Support to parse log to get correct location for DCPMM Find the missing DCPMM and install it in the correct location.
  • Page 157 Complete the following steps: 1. Check system spec and follow the rules for populating DCPMM in correct order. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0041K: Near Memory/Far Memory ratio (1:[arg1].[arg2]) for Intel Optane DCPMM configuration is not in recommended range (1:2 - 1:16).
  • Page 158 2. Resolve DIMM configuration so that the DCPMM ratio meets firmware requirements, then reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFMA0042K: Intel Optane DCPMM is not supported by processor of this system.
  • Page 159 Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for a firmware update required for this processor and install that update, if applicable. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 160 1. If this is a newly installed option, ensure that matching processors are installed in the correct processor sockets. 2. Check Lenovo Support site for an applicable service bulletin that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 161 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch issues found. 2. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 162 1. Verify that matching processors are installed in the correct processor sockets. Correct any mismatch found. 2. Check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 3. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 163 User Action: Complete the following steps: 1. If the processor or firmware was just updated, check the Lenovo Support site for an applicable service bulletin or firmware update that applies to this processor error. 2. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 164 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU0021G: Hardware physical presence is in asserted state. Severity: Warning User Action: Complete the following steps: 1. Complete any administrative tasks requiring the TPM physical presence switch to be in the "ON"...
  • Page 165 • FQXSFPU0030N: A firmware fault has been detected in the UEFI image. Severity: Error User Action: Complete the following steps: 1. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. Chapter 3...
  • Page 166 3. Undo recent system changes (settings or devices added). Verify that the system boots. Then, re- install options one at a time to locate the problem. 4. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. Update UEFI firmware if applicable.
  • Page 167 2. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key. • FQXSFPU0062F: System uncorrected recoverable error happened in Processor [arg1] Core [arg2] MC bank [arg3] with MC Status [arg4], MC Address [arg5], and MC Misc [arg6].
  • Page 168 2. If the error recurs TPM related features will not work. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. Note: The solution for this error may involve a system board replacement. If TPM encryption has been enabled, back up TPM Encryption Recovery Key.
  • Page 169 Usually, the TPM update information is located in “System board replacement” section in “Hardware replacement procedures”. 2. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4051G: Undefined TPM_TCM_POLICY found...
  • Page 170 1. Remove any newly added TPM/TCM card from the planar or re-install the original TPM/TCM card that shipped with the system. 2. Reboot the system. 3. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFPU4054G: TPM/TCM card logical binding has failed. Severity: Warning...
  • Page 171 1. If the CMOS clear was user initiated this event can be safely ignored and no further action is required. 2. If the system was recently installed, moved, or serviced, make sure the battery is properly seated. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error.
  • Page 172 2. Make sure XCC and UEFI FW are operating with same compatible level. 3. Check Lenovo Support site for an applicable service bulletin or firmware update that applies to this error. 4. Reflash XCC Firmware. 5. If the problem persists, collect Service Data logs and contact Lenovo Support.
  • Page 173 2. Connect at least one bootable device to the system. 3. Connect AC power to the system. 4. Power on system and retry. 5. If the problem persists, collect Service Data logs and contact Lenovo Support. • FQXSFTR0001L: An invalid date and time have been detected. Severity: Warning...
  • Page 174 ThinkSystem SR950 Messages and Codes Reference...

  • Page 175: Chapter 4. Xclarity Provisioning Manager Events

    Chapter 4. XClarity Provisioning Manager events The following events can be generated by the Lenovo XClarity Provisioning Manager. For each event code, the following fields are displayed: Event identifier An identifier that uniquely identifies an event. Event description The logged message string that appears for an event.
  • Page 176 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMEM0004I Launching diagnostic program Informational FQXPMEM0005I boot diagnostic program success Informational FQXPMNM0002I Set BMC network parameters to new values. Informational FQXPMOS0010I Red Hat RHEL 7.3 (64-bit) OS installed Informational FQXPMOS0011I Red Hat RHEL 6.9 (64-bit) OS installed...
  • Page 177 Table 4. Events organized by severity (continued) Message String Severity Event ID FQXPMCL0005K Current System Boot Mode is Legacy. OS Clone only support UEFI Warning Mode. FQXPMCL0030K Failed to export raid config. Warning FQXPMCL0032K Failed to import raid config. Warning FQXPMCL0034K Failed to export uefi settings.

  • Page 178: List Of Xclarity Provisioning Manager Events

    The update package is invalid. Failed to update the firmware. Error FQXPMUP0208M Failed to execute reboot BMC command Error List of XClarity Provisioning Manager events This section lists all messages that can be sent from the Lenovo XClarity Provisioning Manager. ThinkSystem SR950 Messages and Codes Reference...
  • Page 179 • FQXPMCL0001K: Bootx64.efi is not found. Failed to Boot OS. Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Reboot system and retry OS booting. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 180 • FQXPMCL0030K: Failed to export raid config. Severity: Warning User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. Ensure the state of the RAID adapter and disk drives are normal.
  • Page 181 6. Reboot the machine and retry the import of the RAID configuration. 7. If the problem persists, contact technical support. • FQXPMCL0033I: Import raid config successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0034K: Failed to export uefi settings. Severity: Warning User Action: 1.
  • Page 182 3. Retry the export of BMC setting. 4. If the problem persists, contact technical support. • FQXPMCL0039I: Export bmc settings successfully. Severity: Info User Action: Information only; no action is required. • FQXPMCL0040K: Failed import bmc settings. Severity: Warning User Action: 1.
  • Page 183 Information only; no action is required. • FQXPMEM0004I: Launching diagnostic program Severity: Info User Action: Information only; no action is required. • FQXPMEM0005I: boot diagnostic program success Severity: Info User Action: Information only; no action is required. • FQXPMEM0006M: Unable to locate diagnostic firmware image Severity: Error User Action: 1.
  • Page 184 Severity: Error User Action: 1. Restart BMC via supported method and reboot the system. 2. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 3.
  • Page 185 5. If the problem persists, perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 6. If the problem persists, contact technical support. •...
  • Page 186 Severity: Warning User Action: 1. Restart BMC via supported method and reboot the system. 2. If the problem persists, reflash BMC firmware. 3. Retry OS deployment. 4. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.
  • Page 187 Information only; no action is required. • FQXPMOS0011I: Red Hat RHEL 6.9 (64-bit) OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0012I: SLES 12 for AMD64 and Intel64 Service Pack 2 OS installed Severity: Info User Action: Information only;...
  • Page 188 Severity: Info User Action: Information only; no action is required. • FQXPMOS0020I: Hyper-V Server 2016 SERVERHYPERCORE OS installed Severity: Info User Action: Information only; no action is required. • FQXPMOS0021I: Windows Server 2016 SERVERSOLUTION OS installed Severity: Info User Action: Information only;...
  • Page 189 Information only; no action is required. • FQXPMRS0011K: Failed to change disk drives' state. Severity: Warning User Action: 1. Ensure LXPM and RAID adapter firmware are at the latest levels. 2. Ensure the state of the RAID adapter and disk drives are both healty. 3.
  • Page 190 User Action: 1. Remove A/C from the server and reseat all drives, backplanes, RAID adapters, expanders (if any), and cables. 2. Ensure device firmware is at the latest level. 3. Retry the test. 4. If the problem persists, contact technical support. •...
  • Page 191 Severity: Error User Action: 1. Do one of the following: – If the affected drive(s) are detected by the system, update the disk drive firmware and reboot the server. – If the affected drive(s) are not detected by the system or failing to respond: a.
  • Page 192 User Action: 1. Check the following Lenovo support site for information on supported RAID adapters. http://www. lenovo.com/us/en/serverproven/index.shtml 2. Ensure RAID adapter, LXPM, and UEFI firmware are at the latest levels. 3. If the problem persists, contact technical support. • FQXPMSR0012I: Change disk drives' state successfully.
  • Page 193 1. Follow prompts to update the firmware and retry the update. 2. If the problem persists, contact technical support. • FQXPMUP0002K: The selected packages are not compatible Severity: Warning User Action: 1. Follow prompts to update each individual firmware package. 2.
  • Page 194 1. Restart BMC via supported method and reboot the system. 2. Reflash BMC firmware. 3. Perform AC reset or virtual reseat. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4.
  • Page 195 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 196 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 197 Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC. After AC power is restored, power on the host system. 4. If the problem persists, try a different Lenovo tool to perform the update (eg. XClarity Administrator, XClarity Controller, or XClarity Essential OneCLI).
  • Page 198 • FQXPMVD0002H: Failed to update the VPD data. Severity: Warning User Action: 1. Press "Update" button on VPD update page. 2. Perform AC reset or virtual reseat if step 1 failed. Note: When performing AC reset, after powering off AC, wait several seconds before powering on AC.

  • Page 199: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 200: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 201: Contacting Support

    • Lenovo XClarity Essentials OneCLI Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in- band and out-of-band. When running in-band within the host operating system on the server, OneCLI can collect information about the operating system, such as the operating system event log, in addition to the hardware service data.
  • Page 202 ThinkSystem SR950 Messages and Codes Reference...

  • Page 203: Index

    Index Lenovo XClarity Controller error messages collecting service data Lenovo XClarity Controller events creating a personalized support web page custom support web page service and support before you call error codes and messages hardware Lenovo XClarity Controller UEFI 129, 171...
  • Page 204 ThinkSystem SR950 Messages and Codes Reference...

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