KX-FT981LA-B / KX-FT987LA-B TABLE OF CONTENTS PAGE PAGE 1 Safety Precautions -----------------------------------------------3 14.3. Operation Panel Section ----------------------------- 135 1.1. For Service Technicians ----------------------------------3 14.4. Installation Position of the Lead Wires ------------ 138 1.2. AC Caution---------------------------------------------------3 15 Maintenance----------------------------------------------------- 140 1.3. Personal Safety Precautions ----------------------------4 15.1.
KX-FT981LA-B / KX-FT987LA-B 1 Safety Precautions 1. Before servicing, unplug the AC power cord to prevent an electric shock. 2. When replacing parts, use only the manufacturer's recommended components. 3. Check the condition of the power cord. Replace if wear or damage is evident.
KX-FT981LA-B / KX-FT987LA-B 1.3. Personal Safety Precautions 1.3.1. Moving Sections of the Unit Be careful not to let your hair, clothes, fingers, accessories, etc., become caught in any moving sections of the unit. The moving sections of the unit are the rollers and a gear. There is a separation roller and a document feed roller which are rotated by the document feed motor.
KX-FT981LA-B / KX-FT987LA-B 1.4. Service Precautions 1.4.1. Precautions to Prevent Damage from Static Electricity Electrical charges accumulate on a person. For instance, clothes rubbing together can damage electric elements or change their electrical characteristics. In order to prevent static electricity, touch a metallic part that is grounded to release the static...
KX-FT981LA-B / KX-FT987LA-B 2 Warning 2.1. About Lead Free Solder (PbF: Pb free) Note: In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that con- tains lead.
KX-FT981LA-B / KX-FT987LA-B 2.2. Insulation Resistance Test 1. Unplug the power cord and short the two prongs of the plug with a jumper wire. 2. Turn on the power switch. 3. Measure the resistance value with an ohmmeter between the jumpered AC plug and each exposed metal cabinet part (screw heads, control shafts, bottom frame, etc.).
KX-FT981LA-B / KX-FT987LA-B 3 Specifications Applicable Lines: Public Switched Telephone Network Document Size: Max. 216 mm in width Max. 600 mm in length Effective Scanning Width: 208 mm 216 × max. 30 m roll Recording Paper Size: Effective Printing Width:...
KX-FT981LA-B / KX-FT987LA-B 4 General/Introduction 4.1. Optional Accessories Model No. Item Specifications/Usage 216 mm × 30 m roll, with 25 mm core KX-A106 Standard thermal recording paper* Use only the included or specified recording paper. Using other recording paper may affect print quality and/or cause exces- sive wear to the thermal head.
KX-FT981LA-B / KX-FT987LA-B 4.2.2. Error Messages-Report 4.2.3. Other-Display 5 Features General • LCD (Liquid Crystal Display) readout • The display and reports will be in the selected language. (Spanish / Portuguese / English) • Automatic Paper Cutter (KX-FT987 only) Facsimile •...
KX-FT981LA-B / KX-FT987LA-B 6.2. General Block The following is an outline of each device IC on the digital board. (Refer to General Block Diagram (P.13).). 1. ASIC (IC1) Composed mainly of an address decoder and a modem control. Controls the general FAX operations.
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KX-FT981LA-B / KX-FT987LA-B 6.2.1. General Block Diagram...
KX-FT981LA-B / KX-FT987LA-B 6.3. Control Section 6.3.1. ASIC (IC1) This custom IC is used for the general FAX operations. 1. CPU: 6. IMAGE DATA RAM: This model uses a Z80 equivalent to the CPU operating This memory is programmed into the ASIC and uses 8 at 24 MHz.
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KX-FT981LA-B / KX-FT987LA-B SIGNAL POWER SUPPLIED DESCRIPTION VOLTAGE VDD (3.3V)2 ----- POWER SOURCE (+3.3V) MIDAT/IOP 3.3V PORT (TONE1EN) MICLK/IOP 3.3V OUTPUT PORT (MDMTXEN) MILAT/IOP 3.3V PORT (HSRXEN) 20KOSC/IOP 3.3V OUTPUT PORT (PSHORT/ACK_EN) XWAIT 3.3V INPUT PORT (HOOK) XHSTRD/IOP 3.3V INPUT PORT (TEST) XHSTWR/IOP 3.3V...
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KX-FT981LA-B / KX-FT987LA-B SIGNAL POWER SUPPLIED DESCRIPTION VOLTAGE STB2 3.3V STROBE SIGNAL OUTPUT TO THERMAL HEAD STB3 3.3V OUTPUT PORT (NC) XRESET 3.3V RESET INPUT VDD (3.3V)6 ----- POWER SOURCE (+3.3V) VSS8 POWER SOURCE (GND) VSS9 POWER SOURCE (GND) VDD (3.3V)7 ----- POWER SOURCE (+3.3V)
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KX-FT981LA-B / KX-FT987LA-B 6.3.2. Flash Memory (IC2) This 512KB ROM (FLASH MEMORY) carries a common area of 32KB and bank areas which each have 8KB (BK4~BK63). The addresses from 0000H to 7FFFH are for the common area and from 8000H to 9FFFH are for the bank areas.
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KX-FT981LA-B / KX-FT987LA-B 6.3.5. RTC Back up Circuit 1. Function This unit has a lithium battery (BAT1) which works for the Real Time Clock (RTC, Integrated into ASIC:IC1). The RTC continues functioning, even when the power switch is OFF, backed up by a lithium battery.
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KX-FT981LA-B / KX-FT987LA-B 6.3.6. Supervision Circuit for the Thermal Head Temperature 1. Function The thermistor changes the resistor according to the temperature and uses the thermistor's characteristics. The output of pin 139 of IC1 becomes a low level. Then when it becomes a high level, it triggers point A. In point C, according to the voltage output time, the thermal head's temperature is detected.
KX-FT981LA-B / KX-FT987LA-B 6.4. Facsimile Section 6.4.1. Image Data Flow During Facsimile Operation Copy (Fine, Super-Fine, Photo) 1. Line information is read by CIS (to be used as the reference white level) via route (1), and is input to IC1. Refer to Block Dia- gram (P.21)
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KX-FT981LA-B / KX-FT987LA-B 6.4.3. Thermal Head 1. Function This unit utilizes state of the art thermal printer technology. The recording paper (roll paper) is chemically processed. When the thermal head contacts this paper it emits heat momen- tarily, and black dots (appearing like points) are printed on the paper. If this continues, letters and/or diagrams appear, and the original document is reproduced.
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KX-FT981LA-B / KX-FT987LA-B 6.4.4. Scanning Block The scanning block of this device consists of a control circuit and a contact image sensor made up of a celfoc lens array, a light source, and photoelectric conversion elements. When an original document is inserted and the start button pressed, pin 129 of IC1 goes to a low level and the transistor Q14 turns on.This applies voltage to the light source to light it.
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KX-FT981LA-B / KX-FT987LA-B 6.4.5. Stepping Motor Drive Circuit 1. Function One individual stepping motor is used for transmission and reception. It feeds the document or recording paper synchronized for reading or printing. 2. Circuit Operation During motor drive, ASIC IC1 pin 124 becomes a high level, and Q2 and Q1 go ON as a result. +24 V is supplied tothe motor coil.
KX-FT981LA-B / KX-FT987LA-B 6.5. Sensors and Switches All of the sensors and switches are shown below. Sensor Circuit Sensor Sensor or Switch Name Error Message (*1) Location DIGITAL Motor Position Sensor [CALL SERVICE] Cutter Position Sensor [PAPER JAMED] (KX-FT987 only)
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KX-FT981LA-B / KX-FT987LA-B 6.5.1. Motor Position Sensor This sensor is a detection switch for recording the position of the CAM. Signal (IC1-119 pin) Home position Low level Other High level 6.5.2. Cutter Position Sensor (KX-FT987 only) Signal (IC1-131 pin) Home position...
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KX-FT981LA-B / KX-FT987LA-B 6.5.4. Hook Sensor (SW102) When the handset is lifted, the switch turns ON, and the signal at pin 43 of IC1 becomes low. When the handset is returned, the switch turns OFF, and the signal at pin 43 of IC1 becomes high.
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KX-FT981LA-B / KX-FT987LA-B 6.5.6. Document Top Sensor (SW338) When a document is brought to the read position, the SW becomes ON, and the input signal of IC301-5 pin (Operation Board) becomes a low level. When there is no document at the read position, the SW becomes OFF, and the input signal of IC301-5 pin (Operation Board) becomes a high level.
KX-FT981LA-B / KX-FT987LA-B 6.6. Modem Section 6.6.1. Function The unit uses a 1 chip modem (IC5) that serves as an interface between the control section for FAX transmission and reception and the telephone line. During a transmitting operation, the digital image signals are modulated and sent to the telephone line.
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KX-FT981LA-B / KX-FT987LA-B 3. Facsimile Call Time Series As shown in the following diagram, the facsimile call time series is divided into five phases. Phase A: Call setting Call setting can be manual/automatic. Phase B: Pre-message procedure Phase B is a pre-processing procedure and sequence for confirming the status of the terminal, transmission route, etc., and for terminal control.
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KX-FT981LA-B / KX-FT987LA-B 6. Explanation of Communication and Compression Technology a. G3 Communication Signals (T. 30 Binary Process) For G3 Facsimile communication, this is the procedure for exchanging control signals between the sending and receiving machines both before and after transmission of image signals.
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KX-FT981LA-B / KX-FT987LA-B Bit No. DIS/DTC Receiver --- T.4 operation Receiver --- T.4 operation 11,12,13,14 Data signaling rate Data signaling rate 0,0,0,0 V.27 ter fall back mode 2400 bit/s, V.27 ter 0,1,0,0 V.27 ter 4800 bit/s, V.27 ter 1,0,0,0 V.29 9600 bit/s, V.29...
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KX-FT981LA-B / KX-FT987LA-B Bit No. DIS/DTC Reserved for future recording width capability. Extend field Extend field R8×15.4 lines/mm R8×15.4 lines/mm 300×300 pels/25.4 mm 300×300 pels/25.4 mm R16×15.4 lines/mm and/or 400×400 pels/25.4 mm R16×15.4 lines/mm and/or 400×400 pels/25.4 mm Inch based resolution preferred Resolution type selection "0": neritic based resolution...
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KX-FT981LA-B / KX-FT987LA-B b. Redundancy Compression Process Coding Mode This unit uses one-dimensional MH format.
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KX-FT981LA-B / KX-FT987LA-B 6.6.2. Modem Circuit Operation The modem (IC5) has all the hardware satisfying the CCITT standards mentioned previously. When the ASIC IC1 (61) is brought to a low level, the modem (IC5) is chip-selected and the resistors inside IC are selected by the select signals from ASIC (IC1) ADR0-ADR4.
KX-FT981LA-B / KX-FT987LA-B 6.7. NCU Section 6.7.1. General It is composed of bell detection circuit, pulse dial circuit, line amplifier, sidetone circuits. 6.7.2. Bell Detection Circuit 1. Circuit Operation The signal waveform for each point is indicated below. The signal (low level section) input to pin 19 of ASIC IC1 on the digital board.
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KX-FT981LA-B / KX-FT987LA-B 6.7.5. Line Amplifier and Side Tone Circuits 1. Circuit Operation The reception signal received as output from line transformer T101 is given as input to C108, R109 and IC101(2). Then it is input to the reception system at an amplifier gain of 2.5 dB from pin (2).
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KX-FT981LA-B / KX-FT987LA-B 6.7.6. Calling Line Identification Circuit 1. Function This unit is compatible with the Caller ID service offered by your local telephone company. To use this feature, you must sub- scribe to a Caller ID service. The data for the caller ID from the telephone exchange is sent during the interval between the first and second rings of the bell signal.
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KX-FT981LA-B / KX-FT987LA-B 6.7.7. Calling Line Identification Circuit (DTMF) 1. Function This unit is compatible with the Caller ID service offered by your local telephone company. To use this feature, you must sub- scribe to a Caller ID service. The data for the Caller ID from the telephone exchange is sent before the first ring signal. The data from the telephone exchange is sent by DTMF signal.
KX-FT981LA-B / KX-FT987LA-B 6.8. ITS (Integrated Telephone System) and Monitor Section 6.8.1. General The general ITS operation is performed by the modem IC5. The alarm tone, the key tone, the calling tone and the beep are output from the ASIC IC1 (digital board).
KX-FT981LA-B / KX-FT987LA-B 6.10. ATAS (Automatic Telephone Answering System) Section (KX-FT987 only) 1. Function The ATAS main operation is performed by the special IC5 (MODEM). IC6 (FLASH MEMORY) control signals are input from ASIC IC1. a. Greeting/Message Recording b. ICM Recording c.
KX-FT981LA-B / KX-FT987LA-B 6.11. Operation Board Section The unit consists of a LCD (Liquid crystal display), KEYs and LEDs (light-emitting diodes). They are controlled by the Gate Array (IC301) and ASIC (IC1: on the DIGITAL BOARD). The key matrix table is shown below.
KX-FT981LA-B / KX-FT987LA-B 6.12. LCD Section The Gate Array IC(IC301) works only for writing the ASCII code from the data bus (D4~D7). V0 is supplied for the crystal drive. R312, R313, R314 and R316 are density control resistors. Consequently, in this unit, the timing (positive clock) is generated by the LCD interface circuitry in the gate array (IC301).
KX-FT981LA-B / KX-FT987LA-B 6.13. Power Supply Board Section This power supply board uses the switching regulator method. [Input Circuit] The input current goes into the input rectifier circuit through the filter circuit. The filter circuit decreases the noise voltage and the noise electric field strength.
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KX-FT981LA-B / KX-FT987LA-B The following is an overview of how the power supply unit is controlled. The control method of this power supply unit is pulse width modulation. When Q is ON, the energy is charged in the transfer primary coil according to E .
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KX-FT981LA-B / KX-FT987LA-B [Surge Absorber Circuit] This circuit is for absorbing surge voltage generated by the transformer. [Control Circuit and Detecting Circuit] The control circuit amplifies the output with increased voltage detected in the error detecting circuit. Then it drives the main transis- tor.
KX-FT981LA-B / KX-FT987LA-B 8 Installation Instructions (9) Station keys • To use one-touch dial feature. (10) [FAX/START] 8.1. Installation Space • To start sending or receiving a fax. The space required to install the unit is shown below. (11) [COPY] The dimensions given are necessary for the unit to operate •...
KX-FT981LA-B / KX-FT987LA-B 8.2. Connections 8.3. Installing the Recording Paper Important: 1. Open the top cover by pressing the top cover release but- • The unit will not function when there is a power failure. ton ( To make calls in emergency situations, you should con- nect a telephone that can function during a power fail- ure to the telephone line.
KX-FT981LA-B / KX-FT987LA-B 8.4. Documents the Unit can Send 5. Close the top cover securely by pushing down on both sides. 6. For KX-FT981: Press [FAX/START], then tear off the excess paper by pulling it towards you. For KX-FT987: Press [FAX/START] to cut the paper.
KX-FT981LA-B / KX-FT987LA-B 9 Operating Instructions To select characters with dial keypad 9.1. Setting Logo Your logo will be printed on the top of each page sent from your unit. The logo can be your name or the name of your company.
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KX-FT981LA-B / KX-FT987LA-B To change uppercase or lowercase letters Pressing the [ ] button will change to uppercase or lower- case letters alternately. 1. Press [2] 4 times. 2. Press [4] 3 times. 3. Press [ 4. Press [5] 3 times.
KX-FT981LA-B / KX-FT987LA-B 10 Test Mode The codes listed below can be used to perform simple checks for some of the unit’s functions. When complaints are received from customers, they provide an effective tool for identifying the locations and causes of malfunctions. To do this, you set the Service mode (Refer to Operation Flow (P.58).) first, then operate the below test items.
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KX-FT981LA-B / KX-FT987LA-B Test Mode Type of Mode Code Function Operation after code input SENSOR TEST & Service Mode [8] [1] [5] If you enter this mode and operate sensor levers with your hands, the LCD display VOX TEST of the related sensor (or switch) turns ON / OFF. Also, when copying a document, [SET] the related sensor will turn ON / OFF.
KX-FT981LA-B / KX-FT987LA-B 10.1. DTMF Single Tone Transmit Selection When set to ON (=1), the 12 keys and transmission fre- When set to OFF (=2), the 12 keys and transmission fre- quencies are as shown. quencies are as shown. High Frequency (Hz)
KX-FT981LA-B / KX-FT987LA-B 10.3. Print Test Pattern 1. Platen roller 3. Thermal head 1 dot 2. Left margin / Top margin 4. Use this test pattern to confirm the platen roller timing.
KX-FT981LA-B / KX-FT987LA-B 11 Service Mode The programming functions are used to program the various features and functions of the machine, and to test the machine. This facilitates communication between the user and the service man while programming the unit.
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KX-FT981LA-B / KX-FT987LA-B 11.1.3. Service Function Table Code Function Set Value Effective Default Remarks Range × 100 msec Pause time 001~600 ---------- Dial speed select 1: 10 pps 1, 2 ---------- 2: 20 pps VOX time (KX-FT987 only) 1:6 sec 1, 2 Setting of the end of call confirmation VOX.
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KX-FT981LA-B / KX-FT987LA-B Code Function Set Value Effective Default Remarks Range × number of Remote turn-on ring number set 00~99 Sets the number of rings before the unit starts to rings receive a document in the TEL mode. TAM continuous tone detection...
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KX-FT981LA-B / KX-FT987LA-B Code Function Set Value Effective Default Remarks Range History list ---------- Journal 2 list See Special Service Journal Report (P.79). Journal 3 list See Special Service Journal Report (P.79). × sec The time transmitting the false ring back...
KX-FT981LA-B / KX-FT987LA-B 11.2. The Example of the Printed List 11.2.1. User Mode (KX-FT981) Note: The above values are the default values.
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KX-FT981LA-B / KX-FT987LA-B 11.2.2. User Mode (KX-FT987)
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KX-FT981LA-B / KX-FT987LA-B 11.2.3. Service Mode Settings (KX-FT981) Note: The above values are the default values. 11.2.4. Service Mode Settings (KX-FT987) Note: The above values are the default values.
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KX-FT981LA-B / KX-FT987LA-B 11.2.5. History Note: See the following descriptions of this report. Item No. (1) ~ (44) are corresponding to the listed items in Descriptions of the History Report (P.66).
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KX-FT981LA-B / KX-FT987LA-B 11.2.5.1. Descriptions of the History Report (1) SOFTWARE VERSION (23) NUMBER OF SENDING FLASH ROM version The number of pages sent. (2) SUM (24) NUMBER OF CALLER ID FLASH ROM internal data calculation. The number of times Caller ID was received.
KX-FT981LA-B / KX-FT987LA-B 12 Troubleshooting Guide 12.1. Troubleshooting Summary After confirming the problem by asking the user, troubleshoot according to the instructions and observe the following precautions. 12.1.1. Precautions 1. If there is a problem with the print quality or the paper feed, first check if the installation space and the print paper meets the specifications, the paper selection lever/paper thickness lever is set correctly, and the paper is set correctly without any slack.
KX-FT981LA-B / KX-FT987LA-B 12.2. Error Messages-Display If the unit detects a problem, one or more of the following messages will appear on the display. The explanations given in the [ ] are for servicemen only. Refer to Translation Lists (P.9) for display.
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KX-FT981LA-B / KX-FT987LA-B • The unit is too hot. Stop using the unit for a while and let the unit cool down. • There is no memory available to record voice messages. Erase unnecessary messages.
KX-FT981LA-B / KX-FT987LA-B 12.3. Error Messages-Report 12.3.1. Journal Report If a problem occurs during fax transmission or reception, one of the following messages will be printed on the sending and jour- nal reports. How to output the Journal Report 1. Press [MENU] repeatedly until “ PRINT REPORT ” is displayed.
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KX-FT981LA-B / KX-FT987LA-B REFERENCE: Test Mode (P.54)
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KX-FT981LA-B / KX-FT987LA-B 12.3.2. Special Service Journal Report Journal 2 and Journal 3 shown below, which are special journals giving the additional detailed information about the latest 35 communications, can be printed by Service Code 881 or 882. Remote printing function for the journal reports (JOURNAL, JOURNAL 2 and JOURNAL 3) is also available for service technicians.
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KX-FT981LA-B / KX-FT987LA-B 12.3.2.1. Journal 2 Refer to JOURNAL 2 in Printout Example (P.81). Journal 2 displays the additional detailed information about the last 35 communications. Descriptions: (1) RCV. MODE Indicates which receive mode the unit was in when the unit received a fax message.
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KX-FT981LA-B / KX-FT987LA-B 12.3.2.2. Journal 3 Refer to JOURNAL 3 in Printout Example (P.81). Descriptions: (6) ENCODE (9) ERROR LINE(RX) Compression Code: MH/MR/MMR When an error occurs while receiving a fax, this shows the number of error lines. (7) MSLT MSLT means Minimum Scan Line Time.
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KX-FT981LA-B / KX-FT987LA-B 12.3.3. Communication Section Find the problem in the table shown below, and refer to the corresponding troubleshooting procedure in Defective Facsimile Section (P.84). Symptom Reference Content Possible cause 1 The paper is not fed properly when faxing.
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1. Defective Facsimile Section 12.3.3.1.1. Transmit Problem REFERENCE: (*1): Operation Panel Section (P.122) (*2): ADF (Auto Document Feed) Section (P.98) (*3): Maintenance (P.140) (*4): How to Remove the Gear Block and Separation Roller (P.134) (*5): How to Remove the Operation Board, LCD and Platen Roller (P.136)
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1.2. Sometime there is a transmit problem Note: • "596: Transmit level set" represents a service code. (Refer to Service Function Table (P.59).) • (*1): Refer to Translation Lists (P.9) for display.
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1.3. Receive Problem First confirm whether the recording paper is installed properly or not before starting troubleshooting. (Refer to "Remarks".) Note: "596: Transmit level set" represents a service code. (Refer to Service Function Table(P.59).) Remarks: Regarding the reception problem, we have investigated the conceivable causes in the flow chart except for the software-related errors.
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1.4. The unit can copy, but cannot transmit/receive REFERENCE: (*1): Test Mode (P.54) (*2): Analog Board Section (P.114)
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1.5. The unit can copy, but cannot either transmit/receive long distance or interna- tional communications The following two causes can be considered for this symptom. Cause 1: The other party is executing automatic dialing, the call has been received by this unit, and the CED or DIS signal response time is too long.
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KX-FT981LA-B / KX-FT987LA-B (Causes and Countermeasures) Countermeasure Side Echo Communication Problem Example Countermeasure Service Code Sending side Some time is needed to compare the level Add a dummy signal to the beginning of Service code (521) of the receiving and sending signals for the the training signal.
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KX-FT981LA-B / KX-FT987LA-B Fig. c (Countermeasure by Changing the Interval Between CED and DIS) Fig. d (Countermeasure by Ignoring the 1st DIS) <TX side signal> <RX side signal> <Countermeasure> 2nd / 3rd DCS / Training & delayed CFR / FTT...
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KX-FT981LA-B / KX-FT987LA-B 12.3.3.1.7. How to record fax signal by using PC Recording FAX signal is one of the useful analysis measures to solve communication problems. The way of recording easily by using PC is shown as follows. 1. Equipment •...
KX-FT981LA-B / KX-FT987LA-B 12.4. Remote Programming If, after the call is connected, the customer describes the situation and it is determined that the problem can be corrected by making parameter changes, this function makes it possible to change parameters such as the user code and service code from another fax (using DTMF tones).
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KX-FT981LA-B / KX-FT987LA-B 12.4.2. Program Mode Table Code Function Set Value Default Remote Set- ting Date and time dd/mm/yy hh:mm 01/01/08 Your logo --------- None Your FAX number --------- None Sending report 1: ERROR / 2: ON / 3: OFF...
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KX-FT981LA-B / KX-FT987LA-B Code Function Set Value Default Remote Set- ting Motor test --------- --------- LED test --------- --------- LCD test --------- --------- Document jam detection select 1: ON / 2: OFF Cutter selection (KX-FT987 only) 1: ON / 2: OFF...
KX-FT981LA-B / KX-FT987LA-B 12.5. Troubleshooting Details 12.5.1. Outline Troubleshooting is for recovering quality and reliability by determining the broken component and replacing, adjusting or clean- ing it as required. First, determine the problem then decide the troubleshooting method. If you have difficulty finding the broken part, determine which board is broken.
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KX-FT981LA-B / KX-FT987LA-B 12.5.3. Troubleshooting Items ITEM SYMPTOM REFERENCE No feed See No Document Feed (P.98) (Auto Document Feeder) Paper jam See Document Jam (P.99) Multiple feed See Multiple Feed (P.100) Skew See Skew (P.101) Printing Skewed receiving image. See Skewed Receiving Image (P.103) Image is distorted.
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KX-FT981LA-B / KX-FT987LA-B SERIAL NO. DATE FUNCTION JUDGEMENT REFERENCE Digital TAM Greeting REC / PLAY OK / NG (KX-FT987 only) Incoming message REC / PLAY OK / NG Memo REC / PLAY OK / NG Voice prompt OK / NG...
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KX-FT981LA-B / KX-FT987LA-B 12.5.4. ADF (Auto Document Feed) Section 12.5.4.1. No Document Feed REFERENCE: (*1): Multiple Feed (P.100) (*2): How to Remove the Operation Board, LCD and Platen Roller (P.136) (*3): Test Mode (P.54) (*4): Digital Board Section (P.106) (*5): Sensor Section (P.123) (*6): How to Remove the Gear Block and Separation Roller (P.134)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.2. Document Jam REFERENCE: (*1): Test Mode (P.54) (*2): Sensor Section (P.123) (*3): How to Remove the Operation Board, LCD and Platen Roller (P.136) (*4): Disassembly and Assembly Instructions (P.128)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.3. Multiple Feed REFERENCE: (*1): How to Remove the Separation Rubber Flap (P.137) (*2): Disassembly and Assembly Instructions (P.128) (*3): Maintenance (P.140)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.4. Skew REFERENCE: (*1): Maintenance Items and Component Locations (P.140) (*2): Disassembly and Assembly Instructions (P.128) (*3): How to Remove the Separation Rubber Flap (P.137) (*4): How to Remove the Operation Board, LCD and Platen Roller (P.136)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.5. Image is Distorted (When printing) REFERENCE: (*1): Test Mode (P.54) (*2): Thermal Head Section (P.126). (*3): Maintenance Items and Component Locations (P.140) (*4): Disassembly and Assembly Instructions (P.128) (*5): How to Remove the Operation Board, LCD and Platen Roller (P.136)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.6. Black or White Vertical Lines Appear REFERENCE: (*1): Test Mode (P.54) (*2): How to Remove the Lock Lever and Thermal Head (P.131) (*3): Maintenance Items and Component Locations (P.140) (*4): How to Remove the Operation Board, LCD and Platen Roller (P.136) (*5): How to Remove the Image Sensor (CIS) and Feed Roller (P.129)
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KX-FT981LA-B / KX-FT987LA-B 12.5.4.8. When Coping or Printing, an Abnormal Sound is Heard from the Unit REFERENCE: (*1): Document Feeder/Scanner Glass Cleaning (P.149) (*2): Thermal Head Cleaning (P.150) (*3): Disassembly and Assembly Instructions (P.128) (*4): How to Remove the Motor of Gear Block (P.134)
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KX-FT981LA-B / KX-FT987LA-B 12.5.5. Communication Section Find the problem in the table shown below, and refer to the corresponding troubleshooting procedure in Defective Facsimile Section (P.84). Symptom Content Possible cause The paper is not fed properly when faxing. Troubleshooting Problem with the feeding mechanism.
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KX-FT981LA-B / KX-FT987LA-B 12.5.6. Digital Board Section When the unit fails to boot up the system, take the troubleshooting procedures very carefully. It may have a serious problem. The symptom: No response when the power is turned on. (No LCD display, and keys are not accepted.) The first step is to check the power source.
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KX-FT981LA-B / KX-FT987LA-B Digital Block Diagram Digital board is including analog system. All analog signals (Telephone, CID and TAM) excepting Fax communications. Another one is ASIC system for mechanical functions: Copy, Fax and UI (LCD/Key). And serial interface (UART) connects both systems.
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KX-FT981LA-B / KX-FT987LA-B NG Wave pattern Note: Refer to NG Example (P.113).
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KX-FT981LA-B / KX-FT987LA-B Normal Wave Patterns Remarks: When you use an oscilloscope to judge whether a signal to be tested is normal or NG, perform the signal check in exactly the same order as in [List 1]. (If the ASIC fails to access the ROM, the ASIC cannot access DRAM normally.) The digital circuit actually operates according to the timing combinations of these signals.
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KX-FT981LA-B / KX-FT987LA-B I/O and Pin No. Diagram...
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KX-FT981LA-B / KX-FT987LA-B 12.5.6.1. Check the Status of the Digital Board After the power is turned on, the ASIC initializes and checks each IC. The ROM, DRAM, and modem are checked. If initialization fails for the ICs, the system will not boot up.
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KX-FT981LA-B / KX-FT987LA-B Other NG example while the power is ON and the LCD displays the following. Refer to Translation Lists (P.9) for display.
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KX-FT981LA-B / KX-FT987LA-B 12.5.6.2. NG Example...
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KX-FT981LA-B / KX-FT987LA-B 12.5.7. Analog Board Section This chapter provides the testing procedures required for the analog parts. A signal route to be tested is determined depending upon purposes. For example, the handset TX route begins at the handset microphone and the signal is output to the telephone line.
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KX-FT981LA-B / KX-FT987LA-B 12.5.7.2. Defective ITS (Integrated Telephone System) Section 1. No handset and monitor transmission / reception Following the ITS section or NCU section, search for the route between the microphone and the telephone line (sending) or between the telephone line and the speaker (receiving) where the signal disappears.
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KX-FT981LA-B / KX-FT987LA-B 12.5.8. Digital Speakerphone (KX-FT987 only) The digital speakerphone has different features from the analog speakerphone. The analog speakerphone switches between Tx or Rx. Either Tx or Rx is able to pass through a telephone line or speaker, depending on the Tx and Rx signal (voice) level.
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KX-FT981LA-B / KX-FT987LA-B Note: Check to the SP-Phone Rx/Tx signal routes. (Refer to Check Sheet for Signal Route (P.114)).
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KX-FT981LA-B / KX-FT987LA-B 12.5.9. Power Supply Board Section 12.5.9.1. Key Components for Troubleshooting Check the following parts first: F101, D101-D104, C106, Q101and IC101. This comes from our experience with experimental tests. For example: power supply and lightning surge voltage test, withstanding voltage test, intentional short circuit test, etc.
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KX-FT981LA-B / KX-FT987LA-B 12.5.9.3. Broken Parts Repair Details (ZNR101, C106) Check for a short-circuit in terminals. Visually check these parts for damages. (D101, D102, D103, D104) Check for a short-circuit in terminal 4. If D101, D102, D103 and D104 are short-circuits, F101 will melt (open).
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KX-FT981LA-B / KX-FT987LA-B 12.5.10. Operation Panel Section 12.5.10.1. No Key Operation REFERENCE: Test Mode (P.54) 12.5.10.2. No LCD Indication REFERENCE: Test Mode (P.54)
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KX-FT981LA-B / KX-FT987LA-B 12.5.11. Sensor Section Refer to Sensors and Switches (P.26) for the circuit descriptions. The Test Function makes the sensor circuit check easier. (Refer to Test Mode (P.54).) For example, as for "COVER OPEN SENSOR", "CO" is turned ON/OFF on the display when you open or close the front cover.
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KX-FT981LA-B / KX-FT987LA-B 12.5.11.4. Check the Document Top Sensor (SW338) 12.5.11.5. Check the Document Set Sensor (SW339) 12.5.11.6. Check the Motor Position Sensor (CN5) Sensor is Ref No.183. Refer to Gear Block Section (P.182). 12.5.11.7. Check the Cutter Position Sensor (CN6) (KX-FT987 only)
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KX-FT981LA-B / KX-FT987LA-B 12.5.12. CIS (Contact Image Sensor) Section Refer to Scanning Block (P.24). REFERENCE: Test Mode (P.54)
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KX-FT981LA-B / KX-FT987LA-B 12.5.13. Thermal Head Section Refer to Thermal Head (P.22).
KX-FT981LA-B / KX-FT987LA-B 14 Disassembly and Assembly Instructions Note: Please remove the Paper Stacker (KX-FT987 only) and Recording Paper before disassembling.
KX-FT981LA-B / KX-FT987LA-B 15 Maintenance 15.1. Maintenance Items and Component Locations 15.1.1. Outline MAINTENANCE AND REPAIRS ARE PERFORMED USING THE FOLLOWING STEPS. 1. Periodic maintenance Inspect the equipment periodically and if necessary, clean any contaminated parts. 2. Check for breakdowns Look for problems and consider how they arose.
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KX-FT981LA-B / KX-FT987LA-B 15.1.3. Maintenance List Operation Check Remarks Document Path Remove any foreign matter such as paper. ---------- Rollers If the roller is dirty, clean it with a damp cloth then dry thoroughly. Refer to How to Remove the Image Sensor (CIS) and Feed Roller (P.129).
KX-FT981LA-B / KX-FT987LA-B 15.2. Gear Section This section shows how the motor-driven gear mechanism works in the main operations: FAX transmission, FAX reception the motor and copying. 15.2.1. Mode Selection When the motor attached to the Drive Motor Gear rotates counterclockwise (CCW), Swing Gear A engages the CAM and the CAM turns counterclockwise to select a mode.
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KX-FT981LA-B / KX-FT987LA-B 15.2.2. Mode Operation Once a mode is selected, the Drive Motor Gear rotates clockwise (CW) and then the Swing Gear A-1 controls the mode opera- tion. 15.2.2.1. TX Mode Swing Gear A engages Gear TX and conveys its drive power to the Separation Roller Gear for pre-feeding documents.
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KX-FT981LA-B / KX-FT987LA-B 15.2.2.3. Copy Mode Swing Gear A and B engage Gear TX and Gear RX respectively and drive both the Separation Roller Gear and the Platen Roller Gear for feeding documents and recording paper in the copying operation.
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KX-FT981LA-B / KX-FT987LA-B 15.2.2.5. Cutter Mode (KX-FT987 only) Swing gear C engages the gear cutter and conveys its drive power to cutter unit for cutting recording paper. Fig. F: Cutter mode 15.2.3. Mechanical Movements in the Main Operations 15.2.3.1. Idle Status...
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KX-FT981LA-B / KX-FT987LA-B 15.2.3.2. Scanning 15.2.3.3. Printing REFERENCE: Sensor Section (P.123) Note: See Sensors and Switches (P.26)
KX-FT981LA-B / KX-FT987LA-B 15.3. Jams 15.3.1. Recording Paper Jams 5. Install the recording paper and close the top cover securely by pushing down on both sides. 1. Open the top cover by pressing the top cover release but- (See page Installing the Recording Paper (P.50)) ton ( 2.
KX-FT981LA-B / KX-FT987LA-B 15.4. Cleaning 15.3.2. Document Jams Sending 1. Open the top cover by pressing the top cover release but- 15.4.1. Document Feeder/Scanner Glass ton ( ) and remove the jammed document carefully Cleaning Clean the document feeder when: —...
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KX-FT981LA-B / KX-FT987LA-B 15.4.2. Thermal Head Cleaning sides, then press [FAX/START]. If smudges or black/white lines appear on a copied/received document, check whether there is dust on the thermal head. Clean it to remove the dust. 1. Disconnect the power cord and the telephone line cord.
KX-FT981LA-B / KX-FT987LA-B 16.2. How to Replace the Flat Package IC Even if you do not have the special tools (for example, a spot heater) to remove the Flat IC, with some solder (large amount), a soldering iron and a cutter knife, you can easily remove the ICs that have more than 100 pins.
KX-FT981LA-B / KX-FT987LA-B 19 Appendix Information of Schematic Diagram Note: 1. DC voltage measurements are taken with an oscilloscope or a tester with a ground. 2. The schematic diagrams and circuit board may be modified at any time with the development of new technology.
KX-FT981LA-B / KX-FT987LA-B 20.2. Replacement Parts List Safe Ref. Part No. Part Name & Description Remark Notes: PFDG1015Y GEAR, SLIDER 1. The “RTL” marking indicates that its Retention Time is PFUS1222Z COIL SPRING, SLIDER PFKR1087Z1 DOCUMENT GUIDE, RIGHT PS HB Limited.
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KX-FT981LA-B / KX-FT987LA-B 20.2.1.3. Upper Cabinet Section Safe Ref. Part No. Part Name & Description Remark Safe Ref. Part No. Part Name & Description Remark PFDG1447Z GEAR, TX4 POM HB PFDG1444Z GEAR, TX1 POM HB PNGT1323Z-M NAME PLATE PFDG1446Z GEAR, TX3...
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KX-FT981LA-B / KX-FT987LA-B Safe Ref. Part No. Part Name & Description Remark Safe Ref. Part No. Part Name & Description Remark PNPN1015Z CUSHION, RIGHT EXB24V223JX RESISTOR ARRAY PFPD1277Z CUSHION, PAD EXB28V332JX RESISTOR ARRAY PFPH1085Z PACKING SHEET D1H84724A013 RESISTOR ARRAY PNPP1023Z...
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KX-FT981LA-B / KX-FT987LA-B Safe Ref. Part No. Part Name & Description Remark Safe Ref. Part No. Part Name & Description Remark ERJ2GEJ682 6.8k C102 ECUE0J105KBQ 1 ERJ2GEJ563 C103 ECUE0J105KBQ 1 ERJ2GE0R00 ERJ2GEJ473 20.2.3. Digital Board Parts (KX-FT987) (CAPACITORS) ECUE1C104ZFQ 0.1 Safe Ref.
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KX-FT981LA-B / KX-FT987LA-B Safe Ref. Part No. Part Name & Description Remark Safe Ref. Part No. Part Name & Description Remark EXB24V472JX RESISTOR ARRAY ERJ2GEJ103 EXB24V223JX RESISTOR ARRAY ERJ2GEJ682 6.8k EXB28V332JX RESISTOR ARRAY ERJ2GEJ681 D1H84724A013 RESISTOR ARRAY ERJ2GEJ681 RA10 EXB24V124JX...
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KX-FT981LA-B / KX-FT987LA-B Safe Ref. Part No. Part Name & Description Remark Safe Ref. Part No. Part Name & Description Remark ECUE1A104KBQ 0.1 SA101 PFRZRA311P6T VARISTOR (Surge Absorber) ECUE1C104ZFQ 0.1 SA102 PFRZRA102P6T VARISTOR (Surge Absorber) F2G1C1000014 10 ECUE1H820JCQ 82p (TRANSFORMER)
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KX-FT981LA-B / KX-FT987LA-B Safe Ref. Part No. Part Name & Description Remar Safe Ref. Part No. Part Name & Description Remar R318 ERJ3GEYJ271 (IC) R319 ERJ3GEY0R00 IC301 C1ZBZ0002089 IC R320 ERJ3GEY0R00 R321 ERJ3GEY0R00 (DIODE) R322 ERJ3GEY0R00 D301 B3AAA0000534 DIODE(SI) R323...