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TROUBLESHOOTING
Whenever there is a problem with the appliance, check if you can solve it following the
tables below. If the problem persists, please contact the customer service.
Description
Appliance does
not start
Door can´t be
opened
Water leakage
Detergent residues
in the detergent
dispenser
Indicator or display
does not work
Abnormal noise
Error Codes
Description
Possible Cause
Door is not closed
properly.Clothes are
stuck.
Safety protection
is activated.
Connections are
not tight enough.
Detergent is damp
and/or clotted.
PC board or harness
have connection
problems.
Fixing bolts are still in
place.
Floor is not solid or level.
Possible Cause
Door is not closed
properly.
Water injecting
problem during
wash cycle.
Overtime water
draining
Water overflow
Others
27
Solution
Close the door properly
and restart.
Check the laundry.
Disconnect the power and
restart.
Check and fasten the water
inlet pipe.
Check and clean the outlet hose.
Clean and wipe the
detergent dispenser dry.
Switch off the power and
check if the mains plug
is connected properly.
Check if the fixing bolts
have been removed.
Make sure the appliance is
installed on a solid and
level floor.
Solution
Close the door properly
and restart.
Check if the water pressure
is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for
blockage.
Restart the appliance.
Restart the appliance. If
problem persists, please
contact the customer service.
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