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Troubleshooting
Check the following items before requesting service.
In the case of abnormality, contact the sales dealer immediately where you have purchased the appliance.
Symptoms
The powder detergent is directly put in the drum or liquid detergent compartment.
→Be sure to put it in the powder detergent compartment of the detergent case.
(P.20)
Depending on the brand, the detergent may be diffi cult to dissolve when water
temperature is low.
→Dissolve the detergent completely and put in the detergent case.
Water is already in the drum. Or detergent was put in after water supply has
fi nished.
→Flush a cup of water into the detergent case.
Lumps of detergent were put in the case or the detergent was put in the wet
detergent case.
The water supply fi lter is clogged with dust, interrupting smooth water fl ow.
→Using water containing many impurities such as well water causes dust to
accumulate. Clean the fi lter. (P.44)
Detergent, softener or water remain in the detergent case.
→Clean the detergent case.
→Turn on the water faucet further, and increase the amount of water supply.
→Depending on the brand, some softeners may be diffi cult to fl ow. Dissolve
the softener with the same amount of water completely and put in the
compartment. (Softeners of some brands are solidifi ed when mixed with a
small amount of water and cannot be used.)
Detergent remains.
In the "Soak" program, small amount of softener may remain. This is not a
malfunction.
Softener is stuck to the detergent case.
→Remove the cover and clean the tube of the case with a soft cloth or cotton-
tipped stick.
→Remove the cover and clean the back side and tube of the cover with a soft
cloth or cotton-tipped stick.
The softener was put in exceeding the "MAX" level. (P.20)
No eff ect of softener
→Do not put in the softener exceeding the "MAX" level.
(The softener fl ows out immediately due to its siphonic structure.)
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Check the following.
Symptoms
The powder detergent was directly put in the drum.
→Be sure to put it in the powder detergent compartment of the detergent case.
(P.20)
Not many bubbles
Bubble may be less depending on the type of detergent (low suds type),
are formed.
detergent amount, water quality and water temperature.
Bubble may be less when the mount of laundry is large or the laundry is heavily
soiled.
Excessive bubbles
Depending on the type of detergent (liquid delicate detergent, etc.), detergent
are formed.
amount, water quality, water temperature and how soiled the laundry is, many
bubbles remain on the door. This is not a malfunction.
(Bubbles are attached
→Reduce the amount of detergent, or increase the number of rinses.
inside the door, etc.)
The water faucet is not turned on.
Water or water supply hose is frozen.
The water supply is cut off .
Water is not
The fi lter of the connection of the water supply hose is clogged with dust.
supplied
→Clean the water supply fi lter. (P.44)
If there are excessive bubbles, water supply may temporarily stop.
When using little amount of water, water may not be seen even if it is supplied.
Water is supplied in
When the water level goes down, water is supplied automatically.
the middle.
With large amount of laundry, water may be supplied several times.
If there are excessive bubbles, "water discharge → water supply" is
repeated and bubbles are removed.
The "Intensive" program drains water in the middle of the "Wash" cycle.
This prevents stains from reattaching.
Water is drained in
It the "Tub Clean" program is operated using a washer-tub cleaner containing
surface acting agent, excessive bubbles may be formed, causing water to drain
the middle.
in the middle of operation.
Do not open the door and pour water or hot water. Water may not be saved and
drained instead.
A small amount of water may be drained when the operation restarts.
Check the following.
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