Dell EMC XC640 Series Installation And Service Manual
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Dell EMC XC640 Series Installation And Service Manual

Dell EMC XC640 Series Installation And Service Manual

Appliance and xc core system
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Dell EMC XC640 Series Appliance and XC
Core System
Installation and Service Manual
1
Regulatory Model: E39S Series
Regulatory Type: E39S001
Rev. A04

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Summary of Contents for Dell EMC XC640 Series

  • Page 1 Dell EMC XC640 Series Appliance and XC Core System Installation and Service Manual Regulatory Model: E39S Series Regulatory Type: E39S001 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: XC640 Series and XC Core system overview..............7 Front view of the system..............................7 Left control panel view..............................8 Right control panel view..............................11 Back view of the system..............................12 NIC indicator codes..............................13 Power supply unit indicator codes........................... 13 Hard drive indicator codes............................
  • Page 4 System Setup..................................31 Viewing System Setup..............................31 System Setup details..............................32 System BIOS.................................32 iDRAC Settings utility..............................52 Device Settings................................52 Dell Lifecycle Controller..............................52 Embedded systems management..........................53 Boot Manager..................................53 Viewing Boot Manager...............................53 Boot Manager main menu............................53 One-shot BIOS boot menu............................53 System Utilities................................54 PXE boot.....................................
  • Page 5 Installing a processor and heat sink module......................78 Expansion cards and expansion card risers.........................79 Expansion bus specifications............................ 79 Removing an expansion card riser...........................80 Installing an expansion card riser..........................81 Removing an expansion card from the expansion card riser................82 Installing an expansion card into expansion card riser..................84 IDSDM/vFlash card................................
  • Page 6 Chapter 7: Using system diagnostics..................120 Dell Embedded System Diagnostics..........................120 Running the Embedded System Diagnostics from Boot Manager..............120 Running the Embedded System Diagnostics from the Dell Lifecycle Controller........120 System diagnostic controls............................121 Chapter 8: Jumpers and connectors ..................122 System board jumper settings............................

  • Page 7: Chapter 1: Xc640 Series And Xc Core System Overview

    NOTE: The information in this document applies to both Dell EMC XC640 Series Appliances, and Dell EMC XC Core System offering. Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly.

  • Page 8: Left Control Panel View

    You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters. You can also launch the...
  • Page 9 Item Indicator or button Icon Description device. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Status LED indicators NOTE: The status LED indicators are always off and only turns on to a solid amber if any error occurs.
  • Page 10 Indicates that the system is experiencing a fault. Check the System Event Log or the LCD panel, if available on the bezel, for specific error messages. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.

  • Page 11: Right Control Panel View

    The iDRAC Direct port is micro USB 2.0-compliant. This port enables you to access the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem.

  • Page 12: Back View Of The System

    Technical specifications on page 19. iDRAC9 port Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at Dell.com/idracmanuals. CMA power port The Cable Management Arm (CMA) power port enables you to connect to the CMA.

  • Page 13: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 8.

  • Page 14: Hard Drive Indicator Codes

    Table 10. AC PSU status indicator codes (continued) Power indicator codes Condition Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware.

  • Page 15: Lcd Panel

    The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires attention. The LCD panel can be used to configure or view the system’s iDRAC IP address. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.
  • Page 16 LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals > OpenManage software.

  • Page 17: Locating Service Tag

    Set home submenu of the Setup menu. Locating Service Tag Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell EMC to route support calls to the appropriate service provider.

  • Page 18: Chapter 2: Documentation Resources

    To access the Dell EMC documentation: 1. On the Dell EMC Support page, in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword box, type the Service Tag of your Dell EMC appliance, and then click Submit.

  • Page 19: Chapter 3: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • System dimensions • Chassis weight • Processor specifications • PSU specifications • System battery specifications • Expansion bus specifications • Memory specifications • Storage controller specifications •...

  • Page 20: Chassis Weight

    Table 14. Dimensions System Za (with bezel) (without bezel) 4 x 3.5 inch 482.0 mm 434.0 mm 42.8 mm 35.84 mm 22.0 mm 733.82 mm 772.67 (18.97 (17.08 (1.68 (1.41 inches) (0.87 (29.61 inches) inches) inches) inches) inches) (30.42 10 x 2.5 inches inches) * indicates that Zb goes to the nominal rear wall external surface, where the system board I/O connectors are located.

  • Page 21: Expansion Bus Specifications

    Expansion bus specifications The XC640 Series system supports PCI express (PCIe) generation 3 expansion cards, which are installed on the system, using expansion card risers. This system supports 1A, 2A, and expansion card risers. Memory specifications Table 17. Memory specifications Memory module Architecture Memory capacity...

  • Page 22: Nic Ports

    The following table provides more information about the USB specifications: Table 19. USB specifications System Front panel Back panel Internal Four hard drive One 4-pin, USB 2.0-compliant Two 9-pin, USB 3.0-compliant systems ports ports One 5-pin micro USB 2.0 management port Ten hard drive One 4-pins, USB 2.0-compliant Two 9-pin, USB 3.0-compliant...

  • Page 23: Idsdm/Vflash Card

    ● vFlash and IDSDM The IDSDM/vFlash card can be connected in a Dell-proprietary PCIe x1 slot using a USB 3.0 interface to host. IDSDM/vFlash module supports two micro SD cards for IDSDM and one card for vFlash. Micro SD cards capacity for IDSDM are 16, 32, or 64 GB, while for vFlash the microSD card capacity is 16 GB.

  • Page 24: Standard Operating Temperature

    Table 24. Maximum shock specifications (continued) Maximum shock Specifications Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms. Table 25.
  • Page 25 ● 150 W/8 C, 165 W/12 C and higher wattage processor(TDP>165 W) are not supported. ● Redundant power supply unit is required. ● Non-Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. ● PCIe SSD is not supported.

  • Page 26: Particulate And Gaseous Contamination Specifications

    Ambient temperature limitations The following table lists configurations that require ambient temperature less than 35°C. NOTE: The ambient temperature limit must be adhered to ensure proper cooling and to avoid excess processor throttling, which may impact system performance. Table 30. Configuration based ambient temperature restrictions System Front Backplane Processor...
  • Page 27 NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Technical specifications...

  • Page 28: Chapter 4: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 29: Log In To Idrac

    Ensure that you change the default user name and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

  • Page 30: Important Information About The Boss Device (Pcie Cards M.2 Drive)

    The drivers that are applicable to your selection are displayed. 4. Download the drivers to a USB drive, CD, or DVD. Important information about the BOSS device (PCIe cards M.2 Drive) The Boot Optimized Server Storage (BOSS) card shipped with XC Series Appliance and XC Core System is the appliance boot device.

  • Page 31: Chapter 5: Pre-Operating System Management Applications

    Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: ● System Setup ● Dell Lifecycle Controller ● Boot Manager ● Preboot Execution Environment (PXE) System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system.

  • Page 32: System Setup Details

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 33 Option Description NVMe Settings Specifies options to change the NVMe settings. If the system contains the NVMe drives that you want to configure in a RAID array, you must set this field and the Embedded SATA field on the SATA Settings menu to RAID mode.
  • Page 34 Option Description System Model Specifies the system model name. Name System BIOS Specifies the BIOS version installed on the system. Version System Specifies the current version of the Management Engine firmware. Management Engine Version System Service Specifies the system Service Tag. System Specifies the name of the system manufacturer.
  • Page 35 Memory Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Operating Mode Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 36 Option Description ● Not-Ready The following settings are applicable for every NVDIMM-N present in the system: NVDIMM-N Specifies the location of the NVDIMM-N in each channel. Memory Location NVDIMM-N Specifies information on the capacity of the NVDIMM-N. Memory Size NVDIMM-N Specifies information on the speed of the NVDIMM-N.
  • Page 37 It is set to Disabled by default. X2APIC Mode Enables or disables the X2APIC mode. This option is set to Disabled by default. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set to Disabled. Turbo Number of Cores Controls the number of enabled cores in each processor.
  • Page 38 SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system. NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Steps...
  • Page 39 ○ Support for hard drive partitions larger than 2 TB. ○ Enhanced security (e.g., UEFI Secure Boot). ○ Faster boot time. ● BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1.
  • Page 40 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key.
  • Page 41 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
  • Page 42 NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5.
  • Page 43 Option Description User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; USB Ports selecting All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic) disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
  • Page 44 Option Description Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup. If the slot is disabled, both the Option ROM and UEFI drivers are disabled.
  • Page 45 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
  • Page 46 You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 47 Option Description Energy Efficient Enables you to select the Energy Efficient Policy option. Policy The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. Number of NOTE: If there are four processors installed in the system, you will see an entry for Number of Turbo Boot...
  • Page 48 Option Description In-Band When set to Disabled, this setting will hides the Management Engine's (ME), HECI devices, and the Manageability system's IPMI devices from the operating system. This prevents the operating system from changing the Interface ME power capping settings, and blocks access to all in-band management tools. All management should be managed through out-of-band.
  • Page 49 Option Description Secure Boot Configures the Secure Boot Custom Policy. To enable this option, set the Secure Boot Policy to Custom Custom Policy option. Settings Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features.
  • Page 50 Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2.
  • Page 51 4. On the System BIOS screen, click Redundant OS Control. Redundant OS Control screen details About this task NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. The Redundant OS Control screen details are explained as follows: Option Description Redundant OS...

  • Page 52: Idrac Settings Utility

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 53: Embedded Systems Management

    Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.

  • Page 54: System Utilities

    System Utilities System Utilities contains the following utilities that can be launched: ● Launch Diagnostics ● BIOS Update File Explorer ● Reboot System PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.

  • Page 55: Chapter 6: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 56: Before Working Inside Your System

    1. Turn off the system, including any attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at Dell.com/XCSeriesmanuals. 4. Remove the system cover.

  • Page 57: Removing The Optional Front Bezel

    ● With LCD panel ● Without LCD panel For bezels with LCD panel, the system status can be viewed on the LCD panel. For more information, see LCD panel on page 15. The LCD bezel is hot pluggable and can be used in any XC Series Appliance and XC Core System of the same branding even if that system was originally not ordered with that LCD bezel.

  • Page 58: System Cover

    Figure 15. Installing the optional front bezel with the LCD panel System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 59: Installing The System Cover

    Figure 16. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1.

  • Page 60: Backplane Cover

    Figure 17. Installing the system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Backplane cover Removing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 61: Installing The Backplane Cover

    Figure 18. Removing the backplane cover Installing the backplane cover Prerequisites Follow the safety guidelines listed in Safety instructions on page 55. Steps 1. Align the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the cover locks into place. Figure 19.

  • Page 62: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Air Shroud

    Air shroud The air shroud directs the airflow across the entire system. Air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system. Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

  • Page 64: Cooling Fans

    2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 22. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system on page 56.

  • Page 65: Installing A Cooling Fan

    Steps 1. Holding the touch points on the cooling fan, lift the fan to disconnect the connector on the fan from the connector on the system board. 2. Lift the fan out of the system. Figure 23. Removing the cooling fan Next steps If applicable, install the cooling...

  • Page 66: System Memory

    Figure 24. Installing the cooling fan Next steps Install the shroud. System memory System memory guidelines The system support DDR4 Registered DIMMs (RDIMMs), Load Reduced DIMMs (LRDIMMs), and Non-Volatile DIMMs (NVDIMM-Ns). System memory holds the instructions that are executed by the processor. Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor.

  • Page 67: General Memory Module Installation Guidelines

    Figure 25. Memory socket locations Memory channels are organized as follows: Table 36. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and Slots A5 and A11 Slots A6 and Processor 2...

  • Page 68: Mode-Specific Guidelines

    ● Maximum supported DIMM speed of the processors ● Maximum supported speed of the DIMMs NOTE: MT/s indicates DIMM speed in MegaTransfers per second. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
  • Page 69 Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled, the BIOS creates an area of memory that is fault resilient. This mode can be used by an OS that supports the feature to load critical applications or enables the OS kernel to maximize system availability.
  • Page 70 Table 38. Memory population rules (continued) Processor Configuration Memory population Memory population information population should Mirroring population order Mirroring is supported with 6 A{1,2,3,4,5,6}, match) DIMMs per processor. B{1,2,3,4,5,6} Single rank sparing population A{1}, B{1}, A{2}, B{2}, A{3}, Populate in this order, odd amount order B{3}…...

  • Page 71: Removing A Memory Module

    Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. Memory sparing NOTE: To use memory sparing, this feature must be enabled in BIOS menu of System Setup. Table 40.

  • Page 72: Installing A Memory Module

    WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.

  • Page 73: Processors And Heat Sinks

    NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. 4. Press the memory module with your thumbs until the socket levers firmly click into place. Figure 27.

  • Page 74: Removing A Processor From Processor Heat Sink Module

    2. Pushing both retention clips simultaneously, lift the processor heat sink module (PHM) out of the system. 3. Set the PHM aside with the processor side facing up. Figure 28. Removing the processor and heat sink module Next steps 1. Install the processor heat sink module.

  • Page 75: Installing The Processor Into A Processor And Heat Sink Module

    Figure 29. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the processor from the bracket. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.
  • Page 76 Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. NOTE: Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
  • Page 77 Figure 32. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ●...

  • Page 78: Installing A Processor And Heat Sink Module

    Figure 33. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module 2. Install the air shroud 3. Follow the procedure listed in After working inside your system on page 56. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.

  • Page 79: Expansion Cards And Expansion Card Risers

    NOTE: Ensure that the screw is tightened completely before moving onto the next screw. NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Figure 34. Installing a processor and heat sink module Next steps Follow the procedure listed in After working inside your system...

  • Page 80: Removing An Expansion Card Riser

    NONE NOTE: When you replace any system component, you must update the system with the latest available BIOS and iDRAC versions. For more information, go to Dell.com/XCSeriesmanuals. Removing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 81: Installing An Expansion Card Riser

    Figure 35. Removing the expansion riser 1A Figure 36. Removing the expansion riser 2A Next steps Install the expansion card riser. Installing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55. 2. Before installing the expansion card riser 2A, install an expansion card into the riser, if applicable.

  • Page 82: Removing An Expansion Card From The Expansion Card Riser

    NOTE: While installing riser 1 B, press the tabs and hold the touch point to align the expansion card riser and the riser guide pin on the system board. 3. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 37.
  • Page 83 2. Follow the procedure listed in Before working inside your system on page 56. 3. If applicable, remove the shroud. 4. If applicable, disconnect the cables from the expansion card. NOTE: When removing a card from the riser 1, open the PCIe card holder latch. If applicable, remove the PCIe guide and then remove the expansion card.

  • Page 84: Installing An Expansion Card Into Expansion Card Riser

    NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 41.
  • Page 85 Figure 42. Removing the metal filler bracket on Riser 1A 2. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 3. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 4.

  • Page 86: Idsdm/Vflash Card

    Figure 44. Installing an expansion card into the expansion riser 2A Next steps 1. After installing a card into the riser 1, close the PCIe card holder latch. If applicable, close the PCIe guide after installing the expansion card. 2. Follow the procedure listed in After working inside your system on page 56.

  • Page 87: Removing The Idsdm/Vflash Card

    NOTE: To use an SD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. Steps 1.

  • Page 88: Installing The Idsdm/Vflash Card

    Next steps Install the IDSDM/vFlash card. Installing the IDSDM/vFlash card Prerequisites Follow the safety guidelines listed in Safety instructions on page 55. Steps 1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash, see System board jumpers and connectors on page 123.

  • Page 89: Removing The Network Daughter Card

    Removing the network daughter card Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55. 2. Follow the procedure listed in Before working inside your system on page 56. 3. Remove the expansion card riser 2 or the rear hard drive cage, depending on the configuration of your system. Steps 1.

  • Page 90: Integrated Storage Controller Card

    Figure 48. Installing the network daughter card Next steps 1. Install the expansion card riser 2 or the rear hard drive cage, depending on the configuration of your system. 2. Follow the procedure listed in After working inside your system on page 56.
  • Page 91 Figure 49. Removing the integrated storage controller cable 3. Lift one end of the card and angle it to disengage the card from the card holder on the system board. 4. Lift the card out of the system. Figure 50. Removing the integrated storage controller card Next steps Install the integrated storage controller...

  • Page 92: Installing The Integrated Storage Controller Card

    Installing the integrated storage controller card Prerequisites Follow the safety guidelines listed in Safety instructions on page 55. Steps 1. Angle the integrated storage controller card and align the end of the card with the controller card connector on the system board.

  • Page 93: Hard Drives

    Figure 52. Installing the integrated storage controller card cable Next steps 1. Install the shroud. 2. Follow the procedure listed in After working inside your system on page 56. Hard drives Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.

  • Page 94: Installing A Hard Drive Blank

    Figure 53. Removing a hard drive blank Next steps Install a hard drive or a hard drive blank. Installing a hard drive blank Prerequisites Follow the safety guidelines listed in Safety instructions on page 55. CAUTION: Mixing hard drive blanks from previous generations of XC Series Appliance and XC Core System is not supported.

  • Page 95: Installing A Hard Drive

    If the hard drive is online, the green activity or fault indicator flashes while the drive is turning off. When the hard drive indicators are off, the hard drive is ready for removal. For more information, see the documentation for the storage controller.

  • Page 96: Removing The Hard Drive From The Hard Drive Carrier

    CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive automatically begins to rebuild.

  • Page 97: Installing A Hard Drive Into The Hard Drive Carrier

    Figure 57. Removing the hard drive from the hard drive carrier Next steps If applicable, install the hard drive into the hard drive carrier. Installing a hard drive into the hard drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 98: Hard Drive Backplane

    Figure 58. Installing a hard drive into the hard drive carrier Hard drive backplane NOTE: NVMe drive slots are 6, 7, 8, and 9. XC640-4 does not support NVMe drives. Drive slot numbering is 0 relative for chassis. All NVMe drives are installed in the last slots. Maximum of four NVMe drives are supported.

  • Page 99: Removing The Hard Drive Backplane

    Table 45. Settings for XC640-10 Name State Slot Number Size Security Bus Protocol Media Type Status PCle SSD in Slot Ready 1490.42 GB Not Applicable PCle 6 in Bay 1 PCle SSD in Slot Ready 1490.42 GB Not Applicable PCle 7 in Bay 1 PCle SSD in Slot Ready...

  • Page 100: Installing The Hard Drive Backplane

    Figure 60. Removing the hard drive backplane Figure 61. 4 X 3.5 hard drive backplane 1. release tab (2) 2. SAS cable connector 3. power cable connector 4. backplane signal cable connectorNext Next steps Install the hard drive backplane. Installing the hard drive backplane Prerequisites Follow the safety guidelines listed in Safety instructions...
  • Page 101 Figure 62. Installing the hard drive backplane Next steps 1. Connect all the cables to the backplane. 2. Install all the hard drives. 3. Install the backplane cover. 4. Install the shroud. 5. Follow the procedure listed in After working inside your system on page 56.

  • Page 102: Cable Routing

    Cable routing Figure 63. Cable routing - 10 x 2.5 hard drive backplane 1. backplane 2. backplane expander 3. backplane signal cable 4. cable routing clip 5. backplane power cable 6. backplane expander power cable 7. SAS cable (SAS A1 and SAS B1) 8.

  • Page 103: System Battery

    Figure 64. Cable routing - 4 x 3.5 hard drive backplane 1. hard drive backplane 2. cable routing clip 3. system board 4. backplane power cable 5. backplane signal cable 6. mini PERC card 7. SAS cable 8. cable routing clip NOTE: PERC card is not supported.

  • Page 104: Usb Module

    Figure 65. Removing the system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 66.

  • Page 105: Installing The Usb Module

    3. Slide the module out of the system until it is free of the USB module slot on the front panel. Figure 67. Removing the USB module Next steps Install the module. Installing the USB module Prerequisites Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 106: Power Supply Units

    Figure 68. Installing the USB module Next steps 1. Install the shroud. 2. Install the backplane cover. 3. Follow the procedure listed in Before working inside your system on page 56. Power supply units The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system. Your system supports one of the following: ●...

  • Page 107: Removing A Power Supply Unit Blank

    ● If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at Dell.com/idracmanuals. Removing a power supply unit blank Prerequisites...

  • Page 108: Removing A Power Supply Unit

    PSU handle. 3. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. Steps Press the orange release latch and slide the PSU out of the system by using the PSU handle.

  • Page 109: Installing A Power Supply Unit

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 110 All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 111: System Board

    All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 112: Installing The System Board

    h. Processors and memory blanks (if applicable) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. Memory modules and memory module blanks Network daughter card Steps 1.
  • Page 113 CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2. Holding the system board holder and release pin, insert the system board into the system. 3. Holding the system board holder, push the system board toward the back of the system until the release pin clicks into place. Figure 74.

  • Page 114: Trusted Platform Module

    Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. Software can use a TPM to authenticate hardware devices. Because each TPM chip has a unique and secret RSA key which is embedded during the manufacture of the TPM, it is capable of performing platform authentication operation.

  • Page 115: Control Panel

    2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7.

  • Page 116: Installing The Left Control Panel

    Figure 77. Removing left control panel 4. Holding the control panel by its sides, remove the control panel away from the system. Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 117: Removing The Right Control Panel

    Figure 79. Installing the cable cover Next steps 1. Install the shroud. 2. If applicable, install the cooling fan 3. Follow the procedure listed in After working inside your system on page 56. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 55.

  • Page 118: Installing The Right Control Panel

    4. Holding the control panel by its sides, remove the control panel away from the system. Next steps Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions on page 55. Steps 1.
  • Page 119 Figure 83. Installing the cable cover Next steps 1. If applicable, install the cooling fan 2. Follow the procedure listed in After working inside your system on page 56. Installing and removing system components...

  • Page 120: Chapter 7: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 121: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 122: Chapter 8: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 123: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 84. System board jumpers and connectors Table 47. System board jumpers and connectors Item Connector Description P_RG1_CP Right panel connector J_WS_PWRBTN Power button connector J_INTRUSION_DET1 Intrusion switch connector J_FAN1U_2 Cooling fan connector CPU2 Processor socket 2 J_BATT_SIG Battery signal connector J_BATT_PWR...

  • Page 124: Disabling Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 125 3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.

  • Page 126: Chapter 9: Getting Help

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 127: Documentation Feedback

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.

  • Page 128: Appendix A: Boss Card

    ● VMware ESXi 6.5 NOTE: For the latest list of supported operating systems and driver installation instructions, see the system documentation at Dell.com/operatingsystemmanuals. For specific operating system service pack requirements, see the Drivers and Downloads section at Dell.com/support/manuals. BOSS card...

  • Page 129: Supported Xc Series Appliance And Xc Core System

    Supported XC Series Appliance and XC Core System The following XC Series Appliance and XC Core System support the BOSS adapter card: ● XC640 ● XC6420 ● XC740xd ● XC940 BOSS card features BOSS card supports the following features: ● Foreign Import ●...
  • Page 130 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
  • Page 131 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 132: Installing The Boss Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 133: Driver Installation

    For more information about supported drivers, see the Support Matrix available at Dell.com/XCSeriesmanuals. BOSS troubleshooting To get help with your Dell EMC BOSS card, you can contact your Dell EMC Technical Service representative or see Dell.com/ support. Physical disks not visible to operating system Issue: One or both physical disks are not appearing for use by an operating system.

  • Page 134: Virtual Disk Not Visible To Operating System

    Virtual disk not visible to operating system Issue: In RAID mode a virtual disk is not appearing for use by an operating system. Probable cause: Virtual disks will not be presented to the system if they are not native to the controller. Corrective Import the virtual disk using Hardware-Independent Imaging (HII).

  • Page 135: Cli Reports Unsupported Features

    CLI reports unsupported features Issue: Several commands, options, or other features listed by the Marvell CLI state that they are unsupported when run. Probable cause: CLI shows the same information on all Marvell products, but only implements the functions which are pertinent to that platform or system.

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