Philips 5000 Series User Manual page 28

Issue
I cannot unlock the
device with my palm
ID.
The device is showing
offline.
The app displays that
the door is open when
the door is closed.
The lock rotates only if
the Key is Inserted.
The door handing is
not activated after the
battery is installed.
Receiving low battery alert.
26
Ensure that nothing is covering the Palm ID Reader and your palm
is not obscured.
Ensure that the palm being used has been added successfully.
Ensure your palm is about 2"-6" (50-150mm) from the Palm ID
Reader. Hold your hand still when unlocking with Palm ID.
Delete and re-add this Palm ID to the Philips Home Access app.
Make sure the palm is not obscured and centered in front of the
Palm ID reader when adding it.
When adding your Palm ID, hold your hand still during the Palm
ID enrollment process.
If you only add a Palm ID in an upward direction of your palm,
�ipping the palm may cause an unlocking failure. Make sure
your palm is facing the same direction as when you added it - see
page 18.
After adding a Palm ID, the Palm ID reader can recognize any
direction your palm is turned within a 180-degree range centered
on the palm. It is recommended to add two Palm IDs for each
palm. Place your palm upward to add the �rst Palm ID, and place
the same palm downward to add the second Palm ID. This way,
you will be able to unlock the lock regardless of the position of
your palm. See page 18 for more details.
Ensure your lock has enough power. If the batteries are running
low, unlock the device with a key, remove the batteries, and insert
4 new CR123A Lithium Batteries.
Ensure your lock has enough power. If the batteries run low,
please remove the batteries and insert 4 new CR123A Lithium
Batteries.
Please verify if your router has Internet access. If the home
network experiences an outage or a network connectivity issue,
the lock is expected to restore its Wi-Fi connection when the
home network recovers.
If the home network is back online and the lock has not restored
its Wi-Fi connection, you may try resetting your lock.
Metal objects and magnetic �eld changes near the door lock can
affect the accuracy of the Door Sensor. To �x this, remove any
potential sources of interference and recalibrate the Door Sensor
within the app.
Make sure the Latch Bolt is installed correctly. Refer to page 9.
Press the Reset Button for at least 5 seconds until you hear the
tone prompting you to restore the default settings.
Remove the batteries and insert 4 new CR123A Lithium Batteries.
Solution