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LG WKHC252H A Series Owner's Manual

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OWNER'S MANUAL
WASHTOWER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
WKHC252H*A
www.lg.com
MFL71983218
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
Rev.01_120823

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL WASHTOWER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WKHC252H*A www.lg.com MFL71983218 Copyright © 2023 LG Electronics Inc. All Rights Reserved. Rev.01_120823...

  • Page 2: Table Of Contents

    Cycle Modifiers Options and Extra Functions 25 OPERATION-DRYER Using the Dryer Control Panel Dry Cycles Cycle Modifiers Options and Extra Functions 34 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 38 MAINTENANCE Washer Dryer 48 TROUBLESHOOTING Washer Dryer Common...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the appliance is used near children or pets. • Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product labels.

  • Page 6: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS • Do not use replacement parts that have not been recommended by the manufacturer (e.g.parts made at home using a 3D printer). Maintenance • Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this owner’s manual.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration. • Clean the lint filter before or after each load. SAVE THESE INSTRUCTIONS...

  • Page 8: Product Overview

    PRODUCT OVERVIEW PRODUCT OVERVIEW Product Features The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes. Front View Rear View Control Panel 3-Piece Lint Filter Dryer Drum Dryer Door...
  • Page 9 PRODUCT OVERVIEW Product Specifications Model WKHC252H*A Please refer to the rating label for detailed Electrical Requirements information. Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa) Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 32 3/4'' (70 cm X 189 cm X 83 cm) Maximum Depth with Door Open 57 1/2'' (146 cm) Net Weight...
  • Page 10 WARNING • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products.

  • Page 11: Operation-Washer

    OPERATION-WASHER OPERATION-WASHER Using the Washer WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Adjust settings. • Default settings for the selected cycle can Sort laundry and load the washer. be changed, if desired, using the cycle modifier and option buttons.
  • Page 12 12 OPERATION-WASHER Sorting Laundry CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
  • Page 13 OPERATION-WASHER Category Label Directions Hand wash Machine wash, Normal cycle Washing Perm Press/Wrinkle Resistant setting (which has a cool down or cold spray before the slower spin) Gentle/Delicate setting (slow agitation and/or reduced wash time) Do not wash Do not wring Water Temperature Warm Cold/Cool...

  • Page 14: Adding Cleaning Products

    14 OPERATION-WASHER Small Items Powdered detergent • Do not wash a single small item. Add enough Single-Use Detergent Packs / Gel or similar items to the load to prevent an out-of- Tablet Detergents balance load. • Wash small, light items in a mesh bag. Small •...
  • Page 15 OPERATION-WASHER - Make sure to remove them when using Gently close the detergent dispenser drawer powdered detergent. Powdered detergent will before starting the cycle. not dispense with the liquid detergent cup and • Slamming the drawer closed may result in insert in place.
  • Page 16 16 OPERATION-WASHER Fabric Softener Compartment This compartment holds fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used. • Do not exceed the maximum fill line. Using too much fabric softener may stain clothes or cause buildup on fabrics or in the washer.

  • Page 17: Control Panel

    OPERATION-WASHER Control Panel Control Panel Features for the Washer Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. •...
  • Page 18 When the washer is connected to a home Wi-Fi network, the icon on the control panel is lit. - To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds. Time and Status Display Wi-Fi Indicator •...
  • Page 19 OPERATION-WASHER NOTE • The AI DD functionality may vary depending on the environment and model. Cycle Status Indicators • These LEDs will blink when a cycle is selected to indicate which stages will run. • When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages will remain steady.

  • Page 20: Wash Cycles

    20 OPERATION-WASHER Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
  • Page 21 Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Rinse+Spin. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Wash Temp.
  • Page 22 22 OPERATION-WASHER Cycle Steam Turbo Wash Extra Rinse Pre-wash Delicates Heavy Duty † Quick Wash Downloaded default: Rinse+Spin...

  • Page 23: Cycle Modifiers

    OPERATION-WASHER Cycle Modifiers • Some fabrics, such as delicates, require a slower spin speed. About Modifier Buttons Soil Each cycle has default settings that are selected Adjusting the soil level setting will modify the cycle automatically. You can also customize these times and/or wash actions.
  • Page 24 24 OPERATION-WASHER • Turning off the power will not reset this function. WARNING You must deactivate this function before you can access any other options and functions. • Do not attempt to override the door lock mechanism or reach into the washer during a steam cycle.

  • Page 25: Operation-Dryer

    OPERATION-DRYER OPERATION-DRYER Using the Dryer Adjust the settings. Default settings for the selected cycle can now be changed, if desired, using the cycle WARNING modifier and option buttons. • To reduce the risk of fire, electric shock, or injury • Not all modifiers and options are available to persons, read the SAFETY INSTRUCTIONS on all cycles.
  • Page 26 26 OPERATION-DRYER Permanent Press and Synthetics • On some models, the door automatically locks when the cycle starts. To open the door during a Do not overload your dryer. Take out permanent cycle, pause the cycle. press items as soon as the dryer stops to reduce wrinkles.
  • Page 27 OPERATION-DRYER Heat Setting Label Directions High Medium No Heat / Air...

  • Page 28: Control Panel

    • Remote Start - With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • Wi-Fi - Press and hold the Dry Mode button for 3 seconds to initiate the connection of the appliance to the...
  • Page 29 • The indicator light stays on until the cycle is paused, stopped or has finished. Upgrade Indicator • This indicator lights up when new upgrade content is updated. Run the LG ThinQ app to update. Estimated Time Remaining • When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This time will change if you select extra options for the cycle.

  • Page 30: Dry Cycles

    30 OPERATION-DRYER Dry Cycles Cycle Guide The appliance automatically sets the dryness level and temperature at the recommended setting for each cycle. The estimated time remaining will be shown in the display. • Dry Mode : Speed > Normal > Energy Saver •...
  • Page 31 Use a smartphone to download a specialized cycle to this cycle position. • The default cycle is Perm. Press. This cycle is also available for download. • Refer to the LG ThinQ application to see the cycles available for download. Dry Mode...

  • Page 32: Cycle Modifiers

    32 OPERATION-DRYER Cycle Modifiers NOTE • The LED for the option will light up when the About Modifier Buttons option is selected. Each cycle has default settings that are selected • To protect your garments, not every option is automatically. Customize these settings using the available with every cycle.
  • Page 33 OPERATION-DRYER • Turning off the power will not reset this function. You must deactivate this function before you can access any other options and functions. Locking/Unlocking the Control Panel Turn on the power. Press and hold the Time Dry button for 3 seconds to activate/deactivate this function.

  • Page 34: Smart Functions

    • If you change your wireless router, Internet service provider, or password, delete the Run the LG ThinQ app and sign in with your connected appliance from the LG ThinQ application and connect it again. existing account or create an LG account to sign in.
  • Page 35 To check your network frequency, contact your Internet service provider or refer to your wireless router manual. Start a cycle from the LG ThinQ application on • LG ThinQ is not responsible for any network your smartphone. connection problems or any faults, malfunctions, or errors caused by network connection.

  • Page 36: Smart Diagnosis Tm Function

    Cloud Cycle Any changes or modifications in construction of this device which are not expressly approved by Use the LG ThinQ app to start cycles with various the party responsible for compliance could void options. Cloud cycles are deleted from the the user’s authority to operate the equipment.
  • Page 37 If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.

  • Page 38: Maintenance

    38 MAINTENANCE MAINTENANCE WARNING • To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance. • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Page 39 MAINTENANCE • For other drum cleaning products, follow • Mineral scale and other spots may be removed the cleaner manufacturer’s instructions and from the stainless steel drum using a soft cloth recommendations. soaked in stainless steel cleaner. • Do not exceed the maximum fill line when •...
  • Page 40 40 MAINTENANCE Cleaning the Water Inlet Filters • Do not use soap when cleaning the drawer and inserts. If the washer does not fill properly, an error message will appear on the display. The inlet valve filter screens could be clogged by hard water scale, Wipe off any moisture with a dry towel or sediment in the water supply, or other debris.
  • Page 41 MAINTENANCE Rinse filters thoroughly and press them back into place. Flush then reattach the water hoses. • Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow.
  • Page 42 42 MAINTENANCE Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty drum and close the door. • Never use automotive antifreeze. Turn on the washer and press the Spin button. Press the Start/Pause button to start the Close the drain pump filter cover.
  • Page 43 MAINTENANCE Immerse the water inlet hoses in hot water to thaw them. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. • See Connecting the Water Inlet Hoses for details. Turn on the faucets. Press the Power button to turn on the washer.

  • Page 44: Dryer

    44 MAINTENANCE Dryer NOTE • Cleaning the lint filter will reduce drying time Regular Cleaning and energy consumption and prevent unnecessary malfunctions. Cleaning the Exterior • Unload all of the clothes from the appliance Proper care of your appliance can extend its life. before pulling out the lint filter.
  • Page 45 • Remove all of the clothes from the appliance. Remove the inner filter. Turn on the appliance. Open the outer filter by grasping the top edge Launch the LG ThinQ application and select and unfolding the sides. the Drum Care cycle in the Cloud cycle.
  • Page 46 • Wear gloves and take care to avoid burning • If the product is disassembled arbitrarily, yourself with hot water. resulting in a malfunction or injury, LG does not assume responsibility and free service is not provided. Frozen Water in Drain Hose Wrap the drain hose in a towel soaked in hot water (140 ℉...
  • Page 47 MAINTENANCE installation location and ambient temperature of the appliance. When thawing is complete, dry clothes as usual. Thawing out the Appliance Manually Open the dryer door and pull out both the inner and outer filters. Carefully pour 34 oz. (1 liter) of hot water at 140 ℉...

  • Page 48: Troubleshooting

    48 TROUBLESHOOTING TROUBLESHOOTING The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service. Washer FAQs: Frequently Asked Questions Why does my washer make loud banging noises while it is filling with water?
  • Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Water supply connected with leak-limiting hoses. • The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip INLET ERROR falsely and prevent the washer from filling. The load is too small. •...
  • Page 50 50 TROUBLESHOOTING Problem Possible Cause & Solution Vibration sensor malfunctions. • Call for service. VIBRATION SENSOR ERROR Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle •...
  • Page 51 TROUBLESHOOTING Problem Possible Cause & Solution Banging noise when Plumbing in the home moves or flexes when the water valves in the washer shut off. the washer is filling • Water hammer is not caused by a defect in the washer. Install water hammer arrestors with water.
  • Page 52 52 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Detergent compartments clogged from incorrect filling. dispensing of • Make sure that detergent and additives are put into the correct dispenser compartments. detergent • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
  • Page 53 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Filter is clogged. properly. • Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE. Inlet hoses may be kinked. •...
  • Page 54 54 TROUBLESHOOTING Problem Possible Cause & Solution Hot and cold water inlet hoses are reversed. Wrinkling • Hot water rinse can set wrinkles in garments. Check the inlet hose connectors. Staining Bleach or softener dispensed too soon. • Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately.

  • Page 55: Dryer

    TROUBLESHOOTING Dryer FAQs: Frequently Asked Questions When I press a button, why does my dryer beep and then nothing happens? The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds. Why does my dryer take so long to dry clothes? Proper airflow is critical to the efficient operation of clothes dryers.
  • Page 56 The door is closed while clothes or foreign substance is caught in the door. • Check if clothes or foreign substance is caught in the door before using the appliance. If water leaks continuously, contact the LG Electronics Customer Information Center. The appliance runs This is normal operation for the Wrinkle Care option.
  • Page 57 TROUBLESHOOTING Problem Possible Cause & Solution Clothes take too long Dryer controls are not set properly. to dry. • Use the appropriate control settings for the type of load you are drying. Some loads may require an adjustment of the dry level setting for proper drying. Lint filter needs to be cleaned.
  • Page 58 58 TROUBLESHOOTING Problem Possible Cause & Solution Clothes are Garment care instructions are not being followed. shrinking. • To avoid shrinking your clothes, always consult and follow fabric care instructions. Some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer.
  • Page 59 TROUBLESHOOTING Problem Possible Cause & Solution The appliance has an Do you smell an odor during use? unpleasant odor. • Do not exceed the manufacturer's recommended amount of detergent when washing clothes. Excess detergent can build up on clothing and cause odors. •...

  • Page 60: Common

    During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 61: Limited Warranty

    Should your LG Washer/Dryer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S.
  • Page 62 Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND...
  • Page 63 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 64 Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 65 Memo...
  • Page 66 66 Memo...
  • Page 67 Memo...
  • Page 68 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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