Calling For Service - Kenmore 911.9554591 Owner's Manual

CALLING FORSERVICE
To save.you time and money, before making a service call check the list belowfor any problem you may
feet you have with the performance of your range If the problem is something you cannot fix use the
Consumer Service Numbers located at the back of this manual When making any calls have the
Model No., Repair Parts list, Use and Care Manual and the Date of Purchase available.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The display of your
control is flashing
"F" followed by a
number or letter.
Range malfunction Press the CLEAR/OFF pad,, Let the range cool
for I hour and place the range back into an
oven or cleaning operation,
Tiny sratches or a.
abrasions on the
cooktop, b.
Use of incorrect cleaning
materials.
Coarse particles (salt,
etc ) between cookware
bottom and cooking
surface.
a. Use only Cooktop Cleaning Creme®
b. Make sure the cooktop surface and bottom of
cookware are clean before using.
c. Cookware with rough c. Use on!y flat bottomed cookware_
bottoms°
Metal markings on the
cooktop surface (may
appear as scratches).
Sliding or scraping metal
utensils and cookware
across cooktop surface
Use recommended cleaning procedure to
clean the cooktop surface.
Areas of discoloration Mineral deposits from water
on the cooktop surface, or food_
Use recommended cleaning procedure to
clean the cooktop surface.
Dark streaks and
specks on the
cooktop surface.
i i
Cooktop, oven and oven
control will not work.
a. Encrusted boilovers or
grease spatters.
c. Incorrect cleaning
materials,
I II I IIIIIIIIIII1' I I II II III
No power to range
a. Use razor scraper and follow the directions in
the cleaning section of this manual,
b. Use only the Cooktop Cleaning Creme@ on
the cooktop surface,
,m m, llll ,ll ............................. i
Check the circuit breaker or fuse. Make sure the
power cord is plugged in
.............. ii
Cooktop cooking zones
work, but oven will not
turn on.
Oven controls set
incorrectly.
Check the Oven cooking section on setting the
oven control correctly.
Cooktop control will not Improper operation of the
turn. control knob
Push in while turning
..... i i inlu
Oven temperature
seems inaccurate.
Thermostat Calibration
See the adjustments described following this
section
Oven will not unlock. Clean cycle is not finished Ovenmustdropbelowthetocktemperature before
the door will unlock
........................ iin ,,,,ll .............. _it_ll
Oven light does not
work.
a. Light switch in off position a, Check switch oven light switch setting
b. Oven light bulb burned b, Check the oven light bulb
out,
24 before calling for service continued