JVC LT-24CA120 Instruction Manual page 84

Technical Information and Help
10
The audio function does not work.
Picture OK but no sound
No output from one of the speakers
Unusual sound from inside the TV
No sound when connecting HDMI
Audio noise
Password
Forgotten Parental PIN
Google Assistant
Google Assistant isn't working
Smart services not working
Can't access Smart Services
Smart Services are very slow to
activate
Some of the Apps have disappeared
or changed
Some menus/functions have
changed
84
• Press the VOL + / – buttons.
• Sound muted? Press the
• Try another channel. The problem may be caused by the broadcaster.
• Check you don't have some headphones connected.
• Adjust the Balance settings. Go to SETTINGS - DEVICE PREFERENCES - SOUND -
BALANCE.
• A change in ambient humidity or temperature may result in an unusual noise when
the TV is switched on or off and does not indicate a fault with the TV.
• Check you have choose the correct input source HDMI 1, 2 or 3.
• Keep the RF coaxial cable away from other connected cables.
• To reset your parental PIN go to SETTINGS - CHANNEL - PARENTAL CONTROLS and
enter your Pin Code.
• If you have forgotten your pin code, you will have to factory reset your TV. Go to
SETTINGS - DEVICE PREFERENCES - RESET.
• Google Assistant requires an internet connection to work – make sure you are
connected to the internet.
• The remote control may not be paired. Go to SETTINGS - REMOTES & ACCESSORIES
and pair your remote control.
GOOGLE ASSISTANT
• Press the
appear then speak.
• When speaking, hold the remote between 1 and 12 inches from your mouth.
• Check you are connected to your router and that the router is switch on and
working.
• Your router may be to far away from your TV, move your router closer to your TV.
• Try connecting your TV to your router using an ethernet cable.
• Your internet speed may be very slow, check your speed with your internet provider.
• The Apps on your TV may have been updated or even removed this can happen at
any time. Its normal and not a fault of your TV.
• Check you are signed into your Google account. If you're not signed in, you will not
be able to access the Google Play app store.
• Your TV will get updates from time to time to improve its performance and give you
the best possible user experience, this may mean that some menus/features change
after your TVs software has updated. Its normal and not a fault of your TV.
MUTE button.
button, wait for the four coloured dots ( ) to