Monitoring Service Settings - Canon TM-355 Online Manual

Monitoring service settings

This item is displayed by selecting Printer settings after selecting
Important
• The administrator password is required to change settings if it is enabled for changing settings using the
operation panel.
• Enable/disable monitoring service •
Selecting Enable allows the printer to send error details to the service center.
When selecting Enable, perform a communication test.
• • Communication test
Performs a communication test with the service center.
• • Communication log
Displays a list of error numbers (up to 30), the error code, and time the error occurs. Selecting an error
number displays the error details.
Main errors and countermeasures
Error code Error detail
0xxx0003 Communication test is not performed.
8xxx0003 E-RDS switch is setting OFF.
8xxx2003 Network is not ready, try later.
8xxx200A Server connection error
8xxx2014 Proxy connection error
8xxx201E Proxy authentication error
8xxx2046 Server certificate expired
8xxx2047 Server response time out
8xxx2058 Unknown error
• • Timing for ink level notification
Sets the timing for ink level notification to the local service center.
Selecting Check settings allows you to check the notification timing set for each color.
(Setup) on the HOME screen.
Countermeasure
Perform the communication test.
Enable monitoring service.
Check the network settings.
Check the network settings.
Check the proxy server address etc.
Check the user name and password to log in to the proxy
server.
The server certificate has expired.Set the correct date
and time on the printer.
Check the network settings. Check the proxy server ad-
dress. Make sure that the correct date and time is set on
the printer.
Wait a while, and then try the communication test again.
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