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Error/Description
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Check the USB cable is attached.
Server connection
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Check that Intellisync icon is
could not be
established.
displayed on Windows Taskbar and
is not crossed out.
When link with the
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If USB cable is attached and a
server cannot be
cross displays on Intellisync icon,
established at start of
restart Intellisync software.
Sync session, error
displays and Sync is
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Detach and attach USB cable.
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cancelled.
If all the above steps fail, restart PC
and power the phone Off and
power it back On.
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Check the password set in the
Invalid user name or
SyncML security options screen in
password.
the PC Intellisync software. These
Server has rejected
entries should match the wireless
the user name and
phone user id password.
password.
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Retry Sync a couple of times.
Synchronization
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Reset SyncML logs and retry Sync.
cancelled.
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Power the phone Off, back On, and
There is an error
try Sync again.
during Sync.
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Check that the total phone entries
have not reached full limits. If full,
then start deleting some entries.
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Check that "Accept" or "Cancel"
Sync Started or Sync
has been selected on the Intellisync
in progress screen is
displayed for a long
Accept dialogue box.
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time.
Restart Intellisync and initiate Sync
again.
Phone received
some data from
server
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Intellisync handles the error and
Device Full. Server
"Device Full" message does not
has more than the
appear on the phone.
maximum amount
allowed in the
phonebook,
Scheduler, or ToDo
tasks.
Local Sync Resolution*
Remote Sync Resolution*
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Check that the wireless phone has
service and the service provider is
displayed.
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Check that the GPRS icon displays on
the phone. If it does not display, check
with your service provider to confirm
you have GPRS service in your area
and that it is enabled.
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Check the SyncML configuration. Make
sure that the user id and password are
the same as assigned to you by the
Internet service provider. The user id
and passwords are case sensitive.
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Retry Sync a couple of times.
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If you are getting the cancellation
immediately after starting, power the
phone Off and back On. The wireless
phone connectivity has to be reset.
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The Sync process may take a long time
due to poor data rate, bad service, the
number of entries, or the type of Sync
process. If taking a long time, cancel
Sync and try again. Just remember that
the next synchronization will be a full
Sync process after a Sync process is
interrupted or cancelled.
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Cleanup old and unwanted entries in
the remote server.
* Check the resolutions items in sequence
listed.
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