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NEC MH110 - SETUP AND Administration Manual

Ip wireless telephone
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MH110/MH120
IP Wireless Telephone
Setup and Administration Guide
NEC Business Solutions Ltd.
Doc. No: NEC-9123
Revision 1
July, 2005

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  • Page 1 MH110/MH120 IP Wireless Telephone Setup and Administration Guide NEC Business Solutions Ltd. Doc. No: NEC-9123 Revision 1 July, 2005...

  • Page 3: Table Of Contents

    Contents Introduction Using this Guide ..........1-1 How this Guide is Organized .
  • Page 4 NEC Options ........
  • Page 5 Contents Menu Display ..........7-5 Feature List .
  • Page 6 Contents MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1...
  • Page 7 Page NEC IP telephony server architecture example....2-4 MH110/MH120 Mobile Handsets....... 3-1 The Display .
  • Page 8 Figures MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1...
  • Page 9 Tables Table Title Page Document Conventions ........1-2 MH110/MH120 Wireless Telephones Requirements .
  • Page 10 viii Tables MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1...

  • Page 11: Introduction

    Introduction Welcome to the MH110/MH120 IP Wireless Telephone Setup and Administration Guide. This document explains how to configure and maintain the MH110/MH120 IP Wireless Telephone within the NEC Platform. • Using this Guide Chapter Topics • Document Conventions Using this Guide This guide is designed to make MH110 and MH120 Wireless Telephones easy to configure and maintain.

  • Page 12: Document Conventions

    Introduction This chapter describes feature programming for the MH110/MH120 Chapter 7 Feature Programming UNIVERGE WL Mobile Handsets. This chapter describes tests that can be performed in an active wireless Chapter 8 Testing a Mobile Handset area to verify proper registration and operation of each Mobile Handset. This chapter explains how to conduct a preliminary Site Survey Mode Chapter 9 Certifying MH110/MH120...
  • Page 13 Introduction When you see: It means: Example Function keys Press F1 to access the online help. Click Click OK to save your changes. Click the left mouse button Right-click and select Delete from the Click the right mouse button Right-click shortcut menu.
  • Page 14 Introduction MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1...

  • Page 15: Mh110/Mh120 Ip Quick Start Guide

    The Wireless Telephone operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the NEC IP telephony system, Wireless Telephone users are provided with high-quality mobile voice communications throughout the workplace. The Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.

  • Page 16: Quick Start Guide

    The handset radio transmits and receives packets at up to 11Mb/s. The MH110/MH120 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. NEC offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.
  • Page 17 Wireless Telephone Configure your Wireless Telephone to ensure that it is associated with the Wireless LAN, has the appropriate software, and has the correct IP address for the supported NEC IP telephony system. Refer to Chapter 5, “License Management” detailed instructions about loading software on Wireless Telephones.

  • Page 18: System Diagram

    MH110/MH120 IP Quick Start Guide System Diagram Figure 2-1 shows the NEC components residing on a network with the NEC IP telephony system, access points (APs), and wireless LAN Ethernet Switched Hub. Figure 2-1 NEC IP telephony server architecture example...

  • Page 19: System Components

    (DSSS) to transmit audio packets over wireless LAN APs that support SVP Server. • SVP Server - SVP Server is the NEC quality of service (QoS) mechanism that is implemented in the Mobile Handset and AP to enhance voice quality over the wireless network. SVP Server gives...
  • Page 20 NOTE • NEC DtermIP-16LD - The wired LAN desksets provided by NEC for use with the supported NEC IP telephony system. • TFTP Server - Required in the system to distribute software to the Mobile Handsets.

  • Page 21: Mh110/Mh120 Mobile Handsets

    MH110/MH120 Mobile Handsets This chapter discusses the requirements for the MH110/MH120 UNIVERGE WL Mobile Handsets and the items on their display. • Requirements Chapter Topics • Display Figure 3-1 MH110/MH120 Mobile Handsets Line indicators Earpiece Line indicators Left arrow Earpiece Right arrow Left arrow Low battery...

  • Page 22: The Display

    MH110/MH120 Mobile Handsets Requirements In order for the MH110/MH120 UNIVERGE WL Mobile Handsets to operate properly, your operating environment must meet the following requirements. Table 3-1 Requirements Requirements Specificaitons Radio frequency 2.400 - 24835 GHz Transmission type Direct-Sequence Spread Spectrum (DSSS) Transmit data rate Up to 11 Mb/s Radio QoS...
  • Page 23 Mobile Handset is off-hook will be passed directly to the Mobile Handset display. The Mobile Handset will display up to 18 characters of each line. Certain characters may be used by the supported NEC VoIP solution that are not implemented in the Mobile Handset such as definable and special characters.
  • Page 24 Line Indicators The line indicators on the Mobile Handset will convert to a solid or flashing number to mimic the icons next to Line keys on the NEC DtermIP-16LD. The text that appears next to the line keys on the IP Phone is accessed on the Mobile Handset by pressing the LINE key.

  • Page 25: Mobile Handset Configuration

    Mobile Handset Configuration The MH110/MH120 UNIVERGE WL Mobile Handsets (Mobile Handsets) should be provisioned in the supported NEC VoIP solution in the same manner as the NEC DtermIP-16LDs. Each Mobile Handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information.

  • Page 26: Entering And Editing Admin Menu Options

    Mobile Handset Configuration Entering and Editing Admin Menu options An asterisk (*) next to an option in the display indicates that it is selected. The default settings are shown in Table 4-1. Use the Up, Down, and Select side buttons and the softkeys to navigate and select options.

  • Page 27: Ip Address

    • “Site Survey Mode” on page 4-7 • “Regulatory Domain” on page 4-7 • “Security” on page 4-8 • “NEC Options” on page 4-9 • “OAI On/Off” on page 4-9 • “Set Admin P.W.” on page 4-10 Table 4-3 Admin menu commands...
  • Page 28 Mobile Handset Configuration Admin Menu Items 2nd Level 3rd Level 4th Level Security *None Authentication Open System Shared Key WEP On/Off Key Information Default Key Key Length Key 1-4 Rotation Secret Cisco FSR Username Password Extension number OAI on/off Enable OAI Disable OAI Admin PW IP Address...
  • Page 29 IP address for each phone from your network administrator. NEC PBX IP The IP address of the NEC PBX call server. If using static IP configuration, this is simply the IP address of the device. DRS Self Port The UDP port of the Mobile Handset used to communicate with the DRS in the NEC PBX.

  • Page 30: Essid

    Mobile Handset Configuration ESSID Select the option that will enable the Mobile Handset to acquire APs with the correct ESSID (Extended Service Set ID, aka SSID) each time it is turned on. Note about Automatic Learn options: Broadcast ESSID must be enabled in the access points for ESSID learning to function.

  • Page 31: Restore Defaults

    Mobile Handset Configuration Restore Defaults The Restore Defaults option will set all user and administrative parameters to their factory defaults. Site Survey Mode Site Survey Mode is used to check the signal strength from access points. When you select Site Survey Mode, the Mobile Handset will remain in this mode until it is powered off.

  • Page 32: Security

    Mobile Handset Configuration Security *NONE disables any 802.11 encryption or security authentication mechanisms. WEP (Wired Equivalent Privacy) is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network. If WEP/Encryption is required at this site, you must configure each Mobile Handset to correspond with the encryption protocol set up in the access points.

  • Page 33: Nec Options

    (either via DHCP or Static IP configuration), the telephone will communicate with the OAI Server at power on, and periodically while it is powered on. If you don’t have a NEC OAI Gateway installed at your site, you should disable the OAI feature to preserve network bandwidth and battery life.

  • Page 34: Set Admin P.w

    4-10 Mobile Handset Configuration Set Admin P.W. The Admin PW (password) controls access to the administration functions in the Admin Menu. The password must be set in each Mobile Handset for which controlled access is desired. Mobile Handsets are shipped without any Admin Menu password. If you exit with no entry, the password is erased and the display will not require it before displaying the Admin Menu.
  • Page 35 Mobile Handset Configuration 4-11 Table 4-8 Standby menu items Standby menu items 2nd Level 3rd Level Ring Type Telephone ring Normal Ring Vibrate Ring Vib/Norm Ring Auxiliary ring 1 “ Auxiliary ring 2 “ Noise Mode Normal High Severe Alias IP Addr Current IP Addr Extension Push-to-talk...

  • Page 36: For Information

    4-12 Mobile Handset Configuration Preferences Descriptions Alias IP Addr Displays the IP address currently assigned to this Mobile Handset by the SVP Server. Current IP Addr Displays the IP address currently assigned to the Mobile Handset. The IP address is not set here, it is merely displayed and may not be changed.

  • Page 37: License Management

    The MH110/MH120 UNIVERGE WL Mobile Handset system supports a number of different IP protocol integrations. All MH110/MH120 Handsets are shipped from NEC with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server.
  • Page 38 Step 8 SVP IP address and RTC address as detailed in Step Register the Mobile Handset with the supported NEC VoIP solution as if Step 9 it were a NEC DtermIP-16LD and properly label the handset with the appropriate extension. If using normal login procedures, the extension does not need to be programmed, the proper number will appear after login.

  • Page 39: Nec Voip Integration Factors

    The Mobile Handset will search for NEC server configuration in the vendor specific and site-specific options listed in Table 6-1.

  • Page 40: Tftp

    NEC VoIP Integration Factors Table 6-1 DHCP options Options Descriptions Subnet Mask Default Gateway DNS Server Domain Name TFTP Server SVP Server OAI Gateway Mitel TFTP Server address (not currently used by Mobile Handset) Mitel PBX RTC IP address String containing “NEC DTERMIP-16LD”...

  • Page 41: Feature Programming

    • Feature Assignment • Feature Access Overview The button mapping from the NEC DtermIP-16LD to the MH110/MH120 UNIVERGE WL Mobile Handsets is designed to preserve nearly all of the functionality of the IP Phone within a small, mobile device. All telephone functions and messaging features are supported if possible.

  • Page 42: Feature Assignment

    Feature Programming Figure 7-1 Programmable Line or Feature Keys Programmable Line or Feature Keys Speakerphone functions are not supported. Softkeys on the Wireless Telephone emulate the softkeys on the DtermIP-16LD. Available lines and features are displayed on three different lists. These are accessed by pressing the LINE or FCN key in the active off-hook mode or the MENU key while in the active on-hook mode.
  • Page 43 Feature Programming Table 7-1 Function key displays Emulates fixed Mobile Handset Function key displays operation keys key sequences 1 Hold Hold FCN + 1 2 Transfer Transfer FCN + 2 3 Conf Conference FCN + 3 4 Recall Recall FCN + 4 5 Redial Redial FCN + 5...

  • Page 44: Feature Access

    Feature Programming Feature Access In its standby state, the Mobile Handset displays the extension assigned to the handset or the extension the user entered at login. The active state is initiated by pressing the Start Call key. When the active state is initiated, the Mobile Handset contacts the PBX and displays the data provided –...

  • Page 45: Line Appearances

    Feature Programming Line Appearances While off hook, press the LINE key to view the shortcut keys and assigned extensions for line appearances. There are nine possible line appearances which correspond to the nine indicators at the top of the Mobile Handset display. Only the first four of the nine line keys are used for line appearances.

  • Page 46: Feature List

    Feature Programming Feature List The IP Phone has several fixed feature keys. The NEC implementation supports five fixed features that are suitable to a mobile user through the Function (FCN) key on the Mobile Handset. When FCN is pressed, the display lists the first four fixed features and the assigned shortcut key.

  • Page 47: Testing A Mobile Handset

    Press the Start Call key. The extension number should be replaced by Step 3 information from the supported NEC VoIP solution and you should hear dial tone. Place a call and listen to the audio quality. End the call by pressing the Step 4 End Call key.
  • Page 48 Testing a Mobile Handset MH110/MH120 IP Wireless Telephone Setup and Administration Guide - Revision 1...

  • Page 49: Certifying Mh110/Mh120 Mobile Handsets

    Certifying MH110/MH120 Mobile Handsets This chapter explains how to conduct a preliminary Site Survey Mode test. Areas where coverage is conflicting, inadequate, or where there are system difficulties should be noted and discussed with your wireless LAN and/or LAN system administrator to determine the cause and possible remedy.

  • Page 50: Detect Dbm Coverage

    Certifying MH110/MH120 Mobile Handsets Site Survey Mode Signal strength in the covered area is tested by performing a Site Survey. Put a Mobile Handset in Site Survey Mode Refer to “Configuration Process” on page 5-1 for more information. REFERENCE Walk the entire coverage area while viewing the display. The FCN key toggles between the three coverage modes: •...

  • Page 51: Detect Overlap Or Conflicts

    Certifying MH110/MH120 Mobile Handsets A displayed value of 40 indicates -40dBm, and is therefore a Example: stronger signal than a display of 50 (which indicates -50dBm). At least one access point’s reading should be stronger than -70 dBm in all areas. Note any areas that have inadequate dBm readings.

  • Page 52: Confirm Supported Data Rates

    Certifying MH110/MH120 Mobile Handsets Confirm Supported Data Rates Press FCN to toggle to the Detail function. Use this information to confirm signal strength and supported data rates. Figure 9-3 Confirm signal strength and data rates • # is the number (1-4) of the AP •...

  • Page 53: Software Maintenance

    The MH110/MH120 UNIVERGE WL Mobile Handsets. The MH110/MH120 Handsets use proprietary software programs written and maintained by NEC. The software versions that are running on the Mobile Handsets can be displayed during power on by holding down the Power On key.

  • Page 54: Download Failure Or Recovery Messages

    10-2 Software Maintenance Table 10-1 Normal Download Messages Messages Descriptions Mobile Handset is contacting the TFTP Server to determine if it has a newer Checking Code version of software that should be downloaded. Mobile Handset has determined that a download should occur and is erasing the current software from memory.

  • Page 55: Troubleshooting Mobile Handset Problems

    11-1 Troubleshooting Mobile Handset Problems MH110/MH120 UNIVERGE WL Mobile Handsets can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. This chapter discusses problem sources that determine the best method of approaching any specific situation when using and troubleshooting Mobile Handsets.

  • Page 56: Configuration Problems

    NEC VoIP solution or the Mobile Handset. Configuration problems are generally corrected by changing the configuration at the supported NEC VoIP solution or on the Mobile Handset. There may also be incorrect programming of the AP. Refer to the Configuration Note for the AP in use at the site.
  • Page 57 DHCP Error 4 The server offered the Mobile Handset a lease that is too short. The minimum lease time is 10 minutes but NEC engineers recommend at least one hour minimum lease time. The Mobile Handset will not retry. Reconfigure the server and power cycle the Mobile Handset.
  • Page 58 Turn the Mobile Handset off then on again. If error persists, try registering a different Mobile Handset to this telephone port. If error still persists, contact NEC Technical Support and report the error. Network Busy All APs are full or busy.
  • Page 59 Check that all required software files are on the TFTP server, if missing. over-the-air downloading is being used. If the error repeats, contact NEC Technical Support. Press End Call If your call has ended. Press the Power Off / End Call key to return to standby mode.
  • Page 60 Watchdog Timeout The Mobile Handset failed to hear Verify the supported NEC VoIP solution is operational and from the supported NEC VoIP connected to the network. solution within the watchdog timeout interval.
  • Page 61 For additional information or support on this NEC Business Solutions product, contact your NEC Business Solutions representative.
  • Page 62 NEC Business Solutions Ltd. MH110/MH120 IP Wireless Telephone Setup and Administration Guide NEC-9123, Revision 1...

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