Troubleshooting - Panasonic SC-AP01 Owner's Manual

Troubleshooting

Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, refer to "Customer
Services Directory (United States and Puerto Rico)"
on page 18 if you reside in the U.S.A. or Puerto
Rico, or refer to "Limited Warranty (ONLY FOR
CANADA)" on page 19 if you reside in Canada.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC adaptor. (Wait for at least
3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
main unit, reconnect the AC adaptor.
≥ The operation indicator (
times.
3 Release [Í/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
Do you have the latest software installed?
≥ Occasionally, Panasonic may release updated software
for this unit that may add or improve the way a feature
operates. ( 12)
Common problems
Humming heard during play.
≥ An AC power supply cord or fluorescent light is near the
cords. Keep other appliances and cords away from this
unit's cables.
The power on indicator blinks red.
≥ The unit has been left unused for about 30 minutes and
will shut down in a minute. Press any button to cancel it.
( 11)
Network
Cannot connect to the network.
≥ Confirm the network connection and settings. (
≥ Your wireless network might be set to be invisible. In this
case select "Manual settings" in "Method 2". (
≥ This unit cannot join a wireless network using WEP
security settings with the WPS methods ("Method 1").
Use "Method 2" to join the wireless network. (
≥ Make sure that the multicast function on the wireless
network router is set to on (enabled).
My wireless network router is WPS PBC
compatible, but the pairing does not work.
≥ If the network is set to be invisible, the push button
The Wi-Fi
red.
≥ The Wi-Fi
Cannot connect to the unit.
≥ Make sure that this unit is on the same wireless network
4) blinks 4
≥ If "NET STANDBY" is set to "OFF", the AirPlay
≥ Set "NET STANDBY" to "OFF" (
Playback does not start.
The sound is interrupted.
≥ Simultaneous use with other 2.4 GHz devices, such as
≥ Do not place this unit inside a metal cabinet, for it might
≥ Place this unit closer to the wireless network router.
≥ If several wireless devices are simultaneously using the
≥ With some iOS and iTunes versions, it may not be
≥ If the playback stops, check the playback status on the
≥ If play does not start (even though the Wi-Fi
6)
7)
7)
configuration does not work. In this case, either make
the wireless network visible while you set up the network
for this unit or use "Method 2". (
status indicator continues to blink
®
status indicator will blink red when this unit is
®
connecting to the wireless network. Once it is connected
to the wireless network it will light blue.
If it continues to blink red, check the wireless network
settings. ( 6)
AirPlay operations
as the device you are trying to use. (
compatible device cannot be connected when this unit is
off.
setting on the AirPlay compatible device, and then turn
this unit off and on. Reconnect the compatible device to
the Wi-Fi network and then select this unit as the
®
AirPlay speakers again.
microwaves, cordless telephones, etc., may result in
connection interruptions. Increase the distance between
this unit and these devices.
block the Wi-Fi signal.
®
same wireless network as this unit, try turning off the
other devices or reducing their wireless network usage.
possible to restart the AirPlay playback if the unit is
turned off during the AirPlay playback.
In this case, select a different device from the AirPlay
icon of the Music app or iTunes and then re-select this
unit as the output speakers. (
iOS device or iTunes.
indicator lights blue and the AirPlay
displayed), restart the wireless network router, turn the
Wi-Fi connection on the iOS device or Mac/PC off and
®
on, and then make sure that your home wireless network
is selected.
7)
6)
11), turn off the Wi-Fi
®
9)
status
®
icon is
RQT9655
13