Troubleshooting - Epson 500DN - B Color Inkjet Printer Using Instructions

Troubleshooting

You see a LOAD CORRECT PAPER error message on the printer's LCD screen
Your RIP software settings may be incorrect for your print job. Do the following to cancel any print jobs, fix the error,
and continue printing:
First cancel any queued print jobs using the Windows Print Monitor utility in your computer's system tray. Then
•
press the +
Cancel
In your RIP software, make sure you selected the correct media type (sheet vs. roll, continuous roll media vs.
•
DCH/pre die-cut) for the media you are printing on. Also check the RIP software documentation for instructions
on cancelling the print job so you can reload media and start again.
To remove loaded roll media, cut it off on either side of the printer, if necessary. Then use the u or d button to
•
feed the remaining media out of the printer. Trim the leading edge of the media as shown on page 2 and carefully
reload it, making sure it loads straight into the printer. Press
Media may not be loaded straight or is aligned incorrectly. Follow the steps above to remove and reload it.
•
Your printed images contain banding (horizontal or vertical lines)
Check your roll media feeding equipment instructions to make sure the roller tension and other adjustments are set
•
correctly for your media.
Clean the print head. Press r to enter the menu system, press u or d to select
•
u or d to select
screen. If continuous roll media or sheet media is loaded, press
print on your roll media. (For pre die-cut media, press +
clogged, repeat these steps. If nozzles are still clogged after running two cleaning cycles, remove the roll media as
described on page 3, load letter-size paper in the printer's rear sheet feeder, and clean again. If nozzles are still
clogged after running four cleaning cycles, contact your dealer or the equipment manufacturer as directed in their
documentation.
When printing on continuous roll media, you can set up automatic cleaning cycles. Follow the instructions above
•
to enter the
Maintenance
to , the printer will automatically check and clean the print head, if necessary, after each print job. Set it
Cleaning 1
to to check and clean after two print jobs, etc. (Auto Cleaning is not recommended for printing on pre die-cut
2
label media because cleaning occurs automatically after printing each label, every 2 labels, etc.) To turn off
automatic cleaning cycles, set
Images printed on pre die-cut label media are not aligned on the labels accurately
Select
Position Detect
You see another error message on the printer's LCD screen
Check the printer documentation for solutions. Keep in mind that some of your printer's control panel settings differ
from those described in your documentation due to its adaptation for roll media printing. For best results, do not adjust
any of the new settings from their default settings, except as described here.
You need additional help with your roll media feeding system
Contact your dealer or the equipment manufacturer as directed in their documentation.
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button on the printer's control panel to cancel the current print job.
and press
Cleaning OK
menu, select
Auto Cleaning
Auto Cleaning
from the printer control panel
to cancel the error message.
OK
to begin the cleaning cycle. You see
OK
.) If the printout shows that nozzles are still
Cancel
, then select how often you want to clean. If you set
to .
0
Printer Setting
Maintenance
Nozzle Check
, then wait 2 to 3 minutes for the nozzle check to
menu and select the most frequent setting (
, and press . Press
OK
on the printer's LCD
Auto
).
1
CPD-27957