HP Color LaserJet 9500 Administrator's Manual page 31

Table 3-1 Common device problems (continued)
Situation
The job went to a different output location than expected.
The print media jams.
You are experiencing general repeated stapler jam
problems.
You are experiencing general repeated booklet jam problems.
ENWW
Possible Reason
●
The paper does not meet the specifications for the output
bin. (See Specifications on page
● Make sure that the correct output bin is selected in the
printer driver. For more information about changing
printer driver settings, see your printer user guide.
●
Make sure that you are using the supported media
weights and sizes. (See
on page 39.)
Using paper outside HP specifications might cause problems
that require repair. This repair is not covered by the Hewlett-
Packard warranty or service agreements.
●
Check the cables and connectors between the printer and
the device.
● Repeated jams that occur when print media travels
between the printer and the device might mean that the
printer and device are set up on an uneven floor. Level
the device. See the device installation guide for
instructions about leveling the device.
● Check to see that the job to be stapled is less than 50
sheets thick.
●
The stapler might have some trapped staple wires
obstructing the cartridge. Remove loose staples and
paper dust from the inside of the stapler. (See
staple jam from the device on page
●
The paper does not meet the specifications for the booklet
bin. (See Specifications on page
www.hp.com/cposupport/.)
●
To improve the quality of booklets, HP recommends that
you use heavy media for the cover. If the booklets contain
more than five pages, HP recommends including a 5-mm
(0.19-inch) white margin at the seam.
●
If booklet jams continue, contact your local authorized HP
service provider. (See Service and support
on page 45.)
Resolve common problems
35, or go to .)
Supported media
Clear a
32.)
35, or go to
25