HP D5970A - NetServer - LCII User Manual page 54

Chapter 8
Travel restrictions and response time. On-site service for this product is
restricted or unavailable in certain locations. In HP Excluded Travel Areas—areas
where geographical obstacles, undeveloped roads, or unsuitable public
transportation prohibit routine travel—service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1, 2, and 3
(generally 100 miles or 160 km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 km); third business day for Zone 6
(300 miles, 480 km); and negotiated beyond Zone 6. The HP Worldwide
Customer Support Travel Guide is available from any HP Sales Office.
Travel restrictions and response time for reseller service are defined by the
participating reseller.
Service contracts that provide after-hours or weekend coverage, faster response
time, or service in an HP Excluded Travel Area are generally available from HP or
an authorized reseller at additional charge.
Customer Responsibilities
The customer may be required to run HP-supplied configuration and diagnostic
programs before an on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
For on-site service, the customer must provide the following: access to the
product; adequate working space and facilities within a reasonable distance of the
product; access to and use of all information and facilities determined necessary by
HP to service the product; and operating supplies and consumables such as the
customer would use during normal operation.
When service is being performed on-site, an adult representative of the customer
must be present at all times. The customer must state if the product is being used
in an environment that poses a potential health hazard to repair personnel; HP or
the servicing reseller may require that the product be maintained by customer
personnel under direct HP or reseller supervision.
Obtaining Return Warranty Service
If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP. The customer must enclose a copy of a
document proving date of purchase.
48
Warranty and Software License