Copying Difficulties; Scanning Difficulties - Brother DCP-385C User Manual

Printing (continued)
Difficulty
The printouts are wrinkled.
Cannot perform 'Page Layout'
printing.
Print speed is too slow.
Colour Enhancement is not
working correctly.
Photo paper does not feed
properly.
Machine feeds multiple pages.
Printed pages are not stacked
neatly.
Machine does not print from Adobe
Illustrator.

Copying Difficulties

Difficulty
Vertical streaks appear on copies.
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty
TWAIN/WIA errors appear when
starting to scan.
OCR does not work.
Suggestions
In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-
Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Check that the paper size setting in the application and in the printer driver are the
same.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click the Colour Settings, and make sure you uncheck
Colour Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing.
®
(See Printing for Windows
User's Guide on the CD-ROM.)
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 81.)
Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 9.)
Try to reduce the print resolution. (See Printing for Windows
®
Faxing for Macintosh in the Software User's Guide on the CD-ROM.)
Suggestions
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the scanner. Clean scanner glass and white plastic above it. (See
Cleaning the scanner glass on page 80.)
Suggestions
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to
choose the Brother TWAIN/WIA driver.
Try increasing the scanner resolution.
Troubleshooting and Routine Maintenance
or Printing and Faxing for Macintosh
®
in the Software
B
®
or Printing and
69