Troubleshooting; Projectors Cannot Be Monitored Or Controlled; An E-Mail Message Is Not Sent When A Problem Occurs With A Projector - Epson EMP MONITOR OPERATION V4.30 User Manual

Troubleshooting

Troubleshooting

Projectors cannot be monitored or controlled

Cause
Is the projector connected Check that the network cable has been
to the network correctly? connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set Check the settings for the Network
up correctly for configuration menu command.
connection to the
s Projector User's Guide
network?
Has EMP Monitor been Uninstall EMP Monitor and then re-install it.
installed on the computer
s
correctly?
Are all the projectors that Register the projectors. s
you want to control or
monitor registered?
Is the projector's Network In order to use EMP Monitor to monitor and
Monitoring or Standby control the projector when it is in standby
Mode configuration menu mode, the projector's Network Monitoring or
set to ON or Network ON? Standby Mode configuration menu must be
set to ON or Network ON.
s Projector User's Guide
Remedy
p.7
p.10
An e-mail message is not sent when a problem occurs
with a projector
Cause
Is the projector connected Check that the network cable has been
to the network correctly? connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set Check the settings for the Network
up correctly for configuration menu command.
connection to the
s Projector User's Guide
network?
Have the SMTP server IP Check the setting details.
address, port number and
recipient e-mail address all
been set correctly?
Is the projector's Network In order to use the mail notification function
Monitoring or Standby when the projector is in standby mode, the
Mode configuration menu projector's Network Monitoring or Standby
set to ON or Network ON? Mode configuration menu must be set to ON
or Network ON.
s Projector User's Guide
Has a critical problem When the projector has momentarily stopped
developed causing the working, it cannot send e-mail messages.
projector to momentarily
If the projector cannot be reset even after it
stop working?
has been checked, contact Epson.
s Projector User's Guide
Is power being supplied to Check if the power supply to the location
the projector? where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.
41
Remedy