Examining The Messages; Narrowing Down The Hardware That Might Have Caused The Error; Identifying The Error Location And Correcting Any Hardware Error; Placing The Path Online - Hitachi XP P9500 User Manual

Examining the Messages

Examine the message that is output to syslog in the host by using
applications or tools for monitoring messages. If the KAPL20023-E message
is output, view the message to check the path in which the error has
occurred. For details on each item displayed in messages, see
Information in Messages on page
Obtain Path Information
Obtain path information.
Execute the following command from the remote management client:
>dlnkmgr -s host-name -u user-name -p password view -path -iem -
hbaportwwn > pathinfo.txt
pathinfo.txt is the redirection-output file name. Use a file name that
matches your environment.
Identifying the Error Path
Check the obtained path information to find the path with the error. In the
Status column, the error path has the status Offline(E).

Narrowing Down the Hardware That Might Have Caused the Error

Check the DskName, iLU, ChaPort, and HBAPortWWN columns of the path with
the error to narrow down the hardware that may be the cause of the error.
To physically identify the hardware corresponding to DskName, iLU, and
ChaPort, use the information provided by the storage-system management
program.

Identifying the Error Location and Correcting any Hardware Error

Use the VMware vSphere and hardware management tools to identify the
error location, and then resolve the problem. For hardware maintenance,
contact your hardware vendor or maintenance company, if there is a
maintenance contract.

Placing the Path Online

After the path has recovered from the error, use the dlnkmgr command's
online operation to place the path back online. For details on the online
operation, see
Execute the following command from the remote management client:
>dlnkmgr -s host-name -u user-name -p password online
5-4
online (Places Paths Online) on page
Troubleshooting
Hitachi Dynamic Link Manager User Guide (for VMware(R))
5-2.
6-11.
Checking Error